Q1- what is Operations Management?

Explain the transformation process for following:

1. Mango juice manufacturer

2. Food delivery business

Ans- Operations management refers to the administration of best business practices in order to achieve the
maximum levels of effectiveness and efficiency in terms of the use of company resources. This includes the
proper management of materials, machinery, technology and labor to produce high-quality goods and
services that will benefit the company.

All those components must be managed properly, from the strategic planning stage, the implementation
stage, production supervision, and the final evaluation of outcomes for future innovations, so that the
company remains profitable and competitive in its industry. Operations managers have a great
responsibility of dealing with strategizing, forecasting, and overseeing daily processes.

The Importance of Operations Management

It is no exaggeration to state that all aspects of a business depend on operations management. It has the
capacity to plan, direct and encourage the manufacturing of goods and services. To be able to compete in
an ever-changing market, operations managers must be able to work efficiently and productively to
maximize profits, which are the main determinants of business survival.

Operations management can influence customer service, product and service quality, proper functional
methodologies, competitiveness in the market, technological advances, and profitability. Failure to manage
the company’s operations will cause significant losses for the business.

Operations management functions as the company’s engine room. Since operations managers are
involved in many roles and functions, they have developed several important strategies and tactics to
ensure the smooth implementation of their obligations and responsibilities. Here are some of the main
strategic and tactical methods they rely on:

Leveraging Data. Savvy operations managers depend on quality, accurate, and reliable data for
planning, strategic marketing and decision making. Two types of data analysis commonly used are
efficiency and effectiveness metrics.

Controlling Data Challenges. Sometimes, data can be very large and the results vary, making it difficult
to compare. Fortunately, with the help of advanced systems and software, managers can see, manage and
analyse data more easily and organized.

Analyzing Inventory. Inventory will be more easily analysed if the company uses inventory management
software. This tool will also make it easier for managers to categorize their products (known as the ABC
analysis).

Designing Processes. Operations managers work hard in making the best research, accurate
estimates, and the right development of good processes. All these efforts will eventually lead to long-lasting
results.

Forecasting and Setting Goals. Setting goals provides direction and motivation to the company and its
employees. Forecasting gives hope as well as provides an opportunity for the company to prepare for bad
results. Forecasting requires complete and accurate historical data. Usually, this takes a long time, but
thanks to ERP software, this can be done more easily and very quickly.

Collaboration Between Departments. Collaboration between departments is needed so that the

finance, sales, marketing, and human resources teams can work together in harmony to make
improvements for the company. An ERP system enables inter-departmental collaboration by providing
centralized information for all departments, making communication easier and more transparent.
Social Responsibility. Being responsible for the environment as well as the communities that are
directly affected by the business are the main concerns that must be taken care of by the company. This is
especially true for manufacturers that often deal with waste problems.

HR Management. Managing employees is very important for your business success since employees
are the backbone of your company. Without these people, daily business activities will cease, and your
company won’t be able to produce quality goods or services.

Transformation process of

1) Mango juice manufacturer are

 Inputs: The raw materials that are required to make mango are mangoes, sugar flavour, equipment
for processing, colour etc.
 Transformation: The juice production covers the transformation process through sorting, peeling,
softening, pulping, sterilizing, packing, cooling of the juice etc. Now they are packaged into a can, or
bottles and glasses.
 Output: After they are packaged safely, they are ready for being distributed to the market being a
finished product.

Transformation process

2) Food Delivery System: 

 Inputs:  The business must connect with other restaurants and make deal with them. It has to
employ people like delivery partners, data analyst etc. and also has to invest in transportation.
 Transformation: Now once a customer puts an order at a particular restaurant or food place, they
must collect that respective order and take adequate information about the customer.
 Output: Finally, they will deliver the food at the customer's place.