In The Fulfillment of Bachlor Degree in The Computer Management of North Maharashtra University Jalgaon

A
Field Work Report On

“Online Cab Booking System”
IN THE FULFILLMENT OF BACHLOR
DEGREE IN THE COMPUTER
MANAGEMENT OF
NORTH MAHARASHTRA UNIVERSITY JALGAON
SUBMITTED BY
Patil Piyush Anil
Deshmukh Mitesh Prasad
GUIDED BY
Mr. Vinod Mahajan
G. H. RAISONI INSTITUTE OF
ENGINEERING AND MANAGEMENT,
JALGOAN
FACULTY OF COMMERCE AND MANAGEMENT
YEAR (2019-20)
{Online cab Booking System}

CERTIFICATE
This is to certify that Mr. Patil Piyush Anil (Exam Seat No._________)
and Mr. Deshmukh Mitesh Prasad (Exam Seat No._________) Student of
TYBCA Sem-V has completed their work on “Online Cab Booking
System” on the various cities. Under the guidance of Mr. Vinod Mahajan
during the academic Year 2019-20.
Prof. Vinod Mahajan Prof. Rafik Shaikh
Guide Head Of Dept.
Examiners:
1]
2]

ACKNOWLEGMENT
I would like to thanks Dr. Preeti Agarwal the Principal of G.H. Raisoni
Institute of Engineering and Management, Jalgaon for his precious suggestions,
Motivation and support in the field work report.
I would like to thank Prof. Rafik Shaikh, Head Faculty of Commerce and
Management For providing an opportunity to learn through work, by the
medium of project, I consider Myself to be fortunate to get this opportunity to
explore in the field of “Online Cab Booking System”.
Under the kind guidance of Prof. Vinod Mahajan, I am sincerely great

full to her for his Valuable guidance, motivation and support at all stages of
the fieldwork, right from Conception of idea to the finalization of fieldwork,
and creating in a flexible and enjoyable Environment to work.
I am in debt of commerce and management department for constant

Inspiration in the pedagogical world of Bachelor Computer Application.

Declaration
I hereby declare that this dissertation entitled “Online Cab Booking

System” is the result of my original research work and the same has not been
previously submitted to any examination of this university or any other
university. That dissertation shall be liable to be rejected and / or cancelled if
found otherwise.
Patil Piyush Anil

Deshmukh Mitesh Prasad
Date:-
Place:-

ABSTRACT
This project is being considered in order to reduce and eliminate loss of

customers to competitors, and save the company from folding up. The current
system is manual and it is time consuming. It is also cost ineffective, and average
return is low and diminishing. Currently, customers can call or walk-in in order to
rent or reserve a vehicle. The staff of the company will check their file to see which
vehicle is available for rental. The current system is error prone and customers are
dissatisfied. The goal of this project is to automate vehicle rental and reservation so
that customers do not need to walk-in or call in order to reserve a vehicle.
They can go online and reserve any kind of vehicle they want from the
inventory of available vehicles. Even when a customer chooses to walk-in,
computers are available for him to go online and perform his reservation. When he
choose to reserve by phone, any of the customer service representatives can help him
reserve the vehicle speedily and issue him a reservation number.
The OVRS will maintain the database of all vehicles the company has. It will
also keep track of all vehicle reservation and return. Reports will be generated bi-
weekly. Reports for the Accounts Manager will detail the cost incurred to maintain
each vehicle and revenue accrued on each vehicle.

INDEX
Chapter Particulars Page

No No
1. Introduction 1-2
2. Review of Literature 3-4
3. Objectives 5-6
4. Research Methodology & Data 7

Collection
5. Analysis of data 8-22

And
Tabular and graphical representation of
the data
6. Findings 23-24
7. Suggestion 25
8. Bibliography 26-31
9. Questionnaire 32-35

INTRODUCTION
INTRODUCTION:-
This project aims to provide software to car rental servicing center that
maintains the information about the customer details, vehicle details, insurance
details, driver details, booking details and transaction details of the customer.
This System uses Microsoft Visual basic 6.0 an event driven and object
oriented programming as front-end and Oracle lOg as back-end to provide a
flexible, easy to use environment.
PROCESS DESIGN:-
 CUSTOMER DETAILS
• In customer details we store all the details of the customer, both new and
existing customers.
 VEHICLE DETAILS
• In vehicle details we store all the details of all the vehicles in the company
along with mileage and cost/km.
• The details can be updated whenever needed. INSURANCE DETAILS
• In insurance details we store all the details of the vehicle insurance with their
insurance amount and expiry date.
 DRIVER DETAILS
• In driver details we store all the details of the drivers working for the company
with their availability and their charges/day.
TRANSACTION DETAILS:-
 In transactions details we store the details of transactions of the
customers.
 These details can also be read by the customer whenever required.
{Online cab Booking System} Page 1

BOOKING DETAILS
 In booking details we store the details of the cars booking by the
customer.
 Administrator after viewing the booking details, makes respective
changes to other details.

Review of Literature
Amit and Sagar (2016) had stated that there was demand for Call-a-Cab
service offered by Meru Cab. The cab services are proving security through
global positioning system (GPS) and women taxi drivers for women passengers
especially during night times. According to Harding et al (2016) the auto-
rickshaws (three wheelers) are more popular in urban transport before the
advent of cars and cabs. Horsu and Yeboah (2015) had argued that driver
behavior have negative impact on customer satisfaction in Ghana. The variables
like continuous service, comfort, reliability and affordability have an impact on
customer satisfaction with regard to minicab taxi. According to Lu et al (2015)
the self- service mobile technologies helps the commuters to access lot of data
about cab services and such technologies had changed the role of both
customers and companies. The adoption of call taxi app (CTA) is impacted
perceived usefulness, perceived ease of use, subjective norms and perceived
playfulness (Peng, Wang, He, Guo, & Lin, 2014). Chen (2014) had explained
that mobile apps help both drivers and passengers to find each other. At present
the mobile apps are helps the customers to find cabs. In the recent years the car
rental industry is growing constantly especially in metropolitan cities in India.
The Meru cabs had become more popular and the demand for
its cabs had exceeded that its supply which means technology had created
huge demand for organized cab industry. The factors like accessibility,
reliability and transparency are primary factors which have attracted
customers towards branded cab services like Meru cabs (Vaithianathan &
Bolar, 2013). The customer feedback in cab services industry is very important
for attaining success in the competitive car rental industry. Upadhyaya (2013)
had explained how Meru Cab Company had collected feedback from its
customers and enhanced its service quality for sustaining in the business.

 RESEARCH OBJECTIVES
1. To study the influence of price consciousness on consumers while selecting a
cab service.
2. To ascertain the role of innovativeness of the consumers in the selection of
cab services.
3. To study the impact coupon redemption behavior of consumers in the
selection of cab services.
 SCOPE OF THE STUDY
The present study covers factors like innovativeness, price consciousness,
and coupon redemption behavior. There may be other factors influencing the
consumers in selection of cab services which are not covered in the study. This
study had not covered the influence of demographic characteristics on other
psychographic variables.

OBJECTIVES
Online Cab Booking System specializing in Hiring cabs to customers. It

is an online system through which customers can view available cabs; register
the cabs, view profile and book cabs. Cab booking service is a major transport
service provided by the various transport operators in a particular city. Mostly
peoples use cab service for their daily transportations need. The company must
be a registered and fulfils all the requirements and security standards set by the
transport department.
Online Cab Booking System is a web based platform that allows your
customers to book their taxi's and executive taxis all online from the comfort of
their own home or office. The platform should offer an administration interface
where the taxi company can manage the content, and access all bookings and
customer information. More and more Taxi companies are looking for
integrated taxi booking systems as it makes life much easier for (1) The
traveller - this is highly important and in today's internet age people should be
able to book taxis online without having to pick up the phone and (2) the taxi
company as all their bookings are now managed via an automated system which
means they have an electronic record of future and historic bookings
A Cab Booking/Hiring is a system that can be used temporarily for a period

of time with a fee. Hiring a car assists people to get around even when they do
not have access to their own personal vehicle or don't own a vehicle at all. The
individual who want to hire/rent a car must first contact the cab hiring company
for the desire vehicle. This can be done online. At this point, this person has to
supply some information such as: dates of rental, and type of car. After these
details are worked out, the individual renting the car must present a valid

Identification Card. Most companies throughout the industry make a profit
based of the type of cars.
1. Enhance Business Processes: To be able to use internet technology to

project the rental company to the global world instead of limiting their
services to their local domain alone, thus increase their Return on
Investment (ROI).
2. Traveller’s registration: A registration portal to hold traveller’s details,

monitor their transaction and used same to offer better and improve
services to them.
3. Group bookings: Allows the customer to book space for a group in the
case of weeding or corporate parties or meetings.
4. Eco-friendly: The monitoring of the vehicle activity and the overall

business becomes easy and includes the least of paper work.
5. Availability: The software acts as an office that is open 24/7.
6. Efficient: It increases the efficiency of the management at offering quality

services to the customers.

Research Methodology & Data
Collection
 Data Collection:-
There are two Type for the Collection of data.
 Primary Data
 Secondary Data
 Primary Data :-
Primary data for the field work was collected by
preparing a questionnaire containing questions relating problems face by
Online Cab users .this questionnaire was distributed among 106 Random
People in Maharashtra.
 Secondary Data :-
Secondary data for the field work collected from
various sources like journals, research publications and web sites.

Analysis of data
and
Tabular and graphical
representation of
the data
We analyzed the data from above mentioned People by filling up
questionnaire form and shows that data in graph. Pie chart, lines and bars for
easily understanding and findings.
Every question have their own data and that data collected by the
percentage of people who responses on that question.
Q1. Have You Ever Booked an online Cab?
ANSWER PERCENT
YES 78.1%
NO 21.9%

Q2. Which online cab Company do you usually prefer to use?
CAB Company PERCENT
OLA 56.2%
MERU 6.7%
UBER 16.2%
OTHER 11.4%
I Have Never Done an Online cab 9.5%
Book

Q3. What Type of Vehicle do you prefer to travel with?
TYPE OF VEHICLE PERCENT
Public Transport Vehicle 42.9%

Private Vehicle 25.7%
Online Cab 26.7%
Book

Q4.For What Situation Would You Like to Book a Cab Online?
Situation PERCENT
Book a Rental for a few Days 26.7%
By Distance (km to km) 23.8%
By One Place to other Place 39%
Booking Cab by day way 1.9%
Book

Q5. How much do you Travel With an online cab?
TRAVELING TIME PERCENT
Every Day 24.8%

Every Week 9.5%
Every 2-3 Week 21%
Every Month 29.5%
Book

Q6. How Far have you traveled with an online cab?
DISTANCE PERCENT
0 - 5 KM 11.4%
5 – 10 KM 22.9%
10 – 20 KM 18.1%
20 KM- ABOVE 37.1%
Book

Q7. How do you booked an online cab?
BOOKING METHODS PERCENT

Online Web-side 18.1%
Mobile Application 61.9%
Call a Taxi Company 9.5%
Book

Q8.Do You Feel Safe in an Online Cab?
ANSWERS PERCENT
YES 82.9%
NO 8.6%
Book

Q9.How You Pay For Cabs online?
PAYMENT METHODS PERCENT

Online Transaction 55.2%
Online Transaction 27.6%
Card Transaction 7.6%
Book

Q10. Which Type of Vehicle would you Prefer Traveling to?
VEHICLE TYPE PERCENT

Mini Car 47.6%
Prime SUV 24.8%
Prime SUV 12.4%
Other 8.6%
Book

Q11. Are you satisfied by Online Cab traveling?
ANSWER PERCENT
YES 80%
NO 7.6%
Book

Q12. When You Book an Online Cab, it is Always on Time and in the Right
Place?
ANSWER PERCENT
YES 72.4%
NO 16.2%
Book

Q13. Would you like to chat with an Online Cab driver?
ANSWER PERCENT
YES 41.9%
NO 45.7%
Book

Q14. Whether Online Cab is Affordable to People or not?
ANSEWR PERCENT
Affordable 61.9%
Not Affordable 26.6%
Book

Q15. On the Following scale, How Satisfied are you with Your Experience
Using Online Cab?
SCALE PERCENT
1 4.8%
2 4.8%
3 21%
4 31.4%
5 27.6%
Book

Finding
After obtaining the responses from questionnaire distributed among the

People of Maharashtra, the data obtained was analyzed and following findings
or inferences written:-
1. In India, many people use online cab.
2. There are different cab companies in India, but customers only use
some cab company cabs, which include cab companies like Uber, Ola,
Meru Etc….
3. Customers prefer to travel by public transport or by own vehicle rather
than by traveling in an online cab.
4. Customers who book online Cabs for various reasons :- such as
i. To move from one place to another place
ii. Rent cab for a few days.
iii. To travel a few Kilometers.
iv. Or One day travel.
5. Many people travel by taxi at their convenience. Travel there some days
or once a month.
6. Customers prefer to travel far in the online cab.
7. There are different ways we can do cab booking. Just like
i. Web-side
ii. Mobile Application
iii. Calling cab company but Customers prefer to use mobile
Application to book online cab
8. People feel safe traveling in an online cab.
9. Using an Online cab, the cab pays the company in different ways.
Wherein there are methods such as online transactions, cash Payment,
card transaction, which consumers like but often prefer online
payments.

10. The online cab company has different type vehicles for customers or a
variety of vehicles on occasion.
11.People traveling by cab of online cab company are very friendly.
12. The online cab delivers on time and in the right place.
13. Some Customers like to talk to an online cab driver and some don’t
like.
14. Some people find the cab Affordable and some find it Expensive.

SUGGESTION
• After cab booking drivers details are known to passengers with photo
id.
• Security of ladies Passengers should be increase.
• Driver should know the shortcuts of destination point.
• Online transaction and card payment also available for passenger.
• Reduce Driver Downtime.
• Allow scheduled pick-ups.
• Create Loyalty Programs.
• On cancellation on ride the applicable charges should be reduced
Customize the Experience.
•Own Local Event Recommendations.

BIBLIOGRAPHY
Google forms Link:-
https://docs.google.com/forms/d/e/1FAIpQLSeiN80eRF4VCfQSuNPHClpPYG
YNCzdVVFNTFyciubawEEC1KQ/closedform
Wikipedia:-
https://en.wikipedia.org/wiki/Taxicab
Google Web – Side:-
https://sites.google.com/site/ignoubcafinalyearprojects/project-report/car-
booking-management-system-project-report
Taxi company in India:-
https://www.olacabs.com/
https://www.uber.com/in/en/
Google:-
https://www.google.com/search?q=google&oq=goo&aqs=chrome.2.69i59j69i5
7j69i59j69i60l3j69i65.3568j0j7&sourceid=chrome&ie=UTF-8
Taxi Booking company:-
https://www.yelowsoft.com/taxi-app-development-solution/

QUESTIONNAIRE
(Personal Information)
Full Name:-
Email ID:-
Contact No.:-
(Question on Online cab)
Q1.Have You Ever booked an online Cab?
(A)Yes (B) No
Q2. Which online cab Company do you usually prefer to use? *

(A)OLA
(B) Meru
(C) Uber
(D) Other
(E) I Have Never Done an Online cab Book
Q3. What Type of Vehicle do you prefer to travel with? *

(A)Public Transport Vehicle
(B)Private Vehicle
(C)Online Cab
(D)I Have Never Done an Online cab Book
Q4.For What Situation Would You Like to Book a Cab Online? *

(A)Book a Rental for a few Days
(B)By Distance (km to km)
(C)By One Place to other Place

Q5. How much do you Travel With an online cab? *
(A)Every Day
(B)Every Week
(C)Every 2-3 Week
(D)Every Month
Q6. How Far have you traveled with an online cab? *

(A) 0 - 5 km
(B) 5 - 10 km
(C) 10 - 20 km
(D) 20 km - Above
Q7. How do you booked an online cab? *

(A)Online Web-side
(B)Mobile Application
(C)Call a Taxi Company
Q8.Do You Feel Safe in an Online Cab? *

(A)Yes (B) No (C) I Have Never Done an Online cab Book
Q9.How You Pay For Cabs online? *

(A)Online Transaction
(B)Cash Transaction
(C)Card Transaction

Q10. Which Type of Vehicle would you Prefer Traveling to? *
(A)Mini Car
(B)Prime SUV
(C)Bike
(D)Other
(E)I Have Never Done an Online cab Book
Q11. Are you satisfied by Online Cab traveling? *

Q12. When You Book an Online Cab, it is Always on Time and in the Right
Place? *
Q13. Would You Like to Chat With an Online Cab Driver? *

Q14. Whether Online Cab is Affordable to People or Not? *

(A)Affordable
(B)Not Affordable (C)I Have Never Done an Online cab Book
Q15. On the Following scale, How Satisfied are you with Your Experience
Using Online Cab *
(A) 1
(B) 2
(C) 3
(D) 4
(E) 5
(F)I Have Never Done an Online cab Book


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A

Field Work Report On

Patil Piyush Anil

Deshmukh Mitesh Prasad

Mr. Vinod Mahajan

{Online cab Booking System}

Prof. Vinod Mahajan Prof. Rafik Shaikh

Guide Head Of Dept.

{Online cab Booking System}

Under the kind guidance of Prof. Vinod Mahajan, I am sincerely great

I am in debt of commerce and management department for constant

{Online cab Booking System}

I hereby declare that this dissertation entitled “Online Cab Booking

Patil Piyush Anil

{Online cab Booking System}

This project is being considered in order to reduce and eliminate loss of

{Online cab Booking System}

Chapter Particulars Page

2. Review of Literature 3-4

4. Research Methodology & Data 7

5. Analysis of data 8-22

{Online cab Booking System}

{Online cab Booking System} Page 1

{Online cab Booking System} Page 2

{Online cab Booking System} Page 3

{Online cab Booking System} Page 4

Online Cab Booking System specializing in Hiring cabs to customers. It

A Cab Booking/Hiring is a system that can be used temporarily for a period

{Online cab Booking System} Page 5

1. Enhance Business Processes: To be able to use internet technology to

2. Traveller’s registration: A registration portal to hold traveller’s details,

4. Eco-friendly: The monitoring of the vehicle activity and the overall

5. Availability: The software acts as an office that is open 24/7.

6. Efficient: It increases the efficiency of the management at offering quality

{Online cab Booking System} Page 6

There are two Type for the Collection of data.

{Online cab Booking System} Page 7

Q1. Have You Ever Booked an online Cab?

{Online cab Booking System} Page 8

CAB Company PERCENT

{Online cab Booking System} Page 9

TYPE OF VEHICLE PERCENT

Public Transport Vehicle 42.9%

{Online cab Booking System} Page 10

{Online cab Booking System} Page 11

TRAVELING TIME PERCENT

Every Day 24.8%

{Online cab Booking System} Page 12

{Online cab Booking System} Page 13

BOOKING METHODS PERCENT

{Online cab Booking System} Page 14

{Online cab Booking System} Page 15

PAYMENT METHODS PERCENT

{Online cab Booking System} Page 16

VEHICLE TYPE PERCENT

{Online cab Booking System} Page 17

{Online cab Booking System} Page 18

{Online cab Booking System} Page 19

{Online cab Booking System} Page 20

{Online cab Booking System} Page 21

{Online cab Booking System} Page 22

After obtaining the responses from questionnaire distributed among the

{Online cab Booking System} Page 23