BPM Product Evaluation

BPM product evaluation

BPM has been referred to as a “holistic management” approach to aligning an organization’s business processes with the wants and needs of
clients. It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology.

BPM leads to business optimization by implementing business strategy through modeling, developing, deploying, and managing business processes
throughout their entire life cycle. BPM has played a substantial role in driving back-office efficiency, process automation, and worker productivity.
BPM products support the process modeling, execution, monitoring, and optimization phase of the process life cycle. BPM software has been
tracked across three different market segments: document-centric BPM suites, human-centric-BPM suites, and integration-centric BPM suites.

BPM product evaluation criteria

Architecture Work patterns

• Scalability • Dynamic case
• Data management • Human workflow
• Delivery options • Straight-through processing
• Event management
• Integration capabilities

Work management Program management

• Workload balancing and workforce optimization • Project and program artifacts
• Task management • Life cycle management
• Dashboards • Change management
• Guidance

1 BPM Product Evaluation

Copyright © Asha24. All the contents of this material for education purpose only PEGA is a trademark of Pegasystems. Pega is not the publisher of these material and is not responsible for it in any aspect.
 Process development and composition Strategy
• Composition environment • Product strategy
• Process modeling • Program enablement
• User experience • Corporate strategy
• Analytics
• Design collaboration

Evaluated vendors — Product information

Vendor Product evaluated Version Version release date

IBM IBM Business Process Manager 8.5 March 2016

Pegasystems Pega BPM 7.3.1 October 2017

Oracle Oracle Business Process 12.1.3 August 2017

Management Suite 11g

TIBCO Software ActiveMatrix BPM 6 August 2017

Software AG webMethods BPM Suite, ARISalign 10.0 November 2017

2 BPM Product Evaluation

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 Criteria — Architecture
Role of Criteria

• Scalability — BPM suite shall provide vertical and horizontal scalability, both in terms of large and small deployments; handle larger installations.
• Data management — BPM suite shall handle structured, unstructured, and process-relevant data.
• Delivery options — BPM suite shall be available in public and private cloud environments, also offering clients an option to pay as they go or bring their lic
• Event management — BPM suite shall provide event management that facilitates use of events for synchronization of action within process, communicate
support complex event processing.
• Integration capabilities — BPM suite shall provide options to integrate with third-party back-end applications, user interfaces, and integration between clou
components.

IBM PEG

Evaluation

Fully supported Supported with little customization Partially supported

Needs substantial customization Not supported

3 BPM Product Evaluation

Copyright © Asha24. All the contents of this material for education purpose only PEGA is a trademark of Pegasystems. Pega is not the publisher of these material and is not responsible for it in any aspect.
Criteria — Work Management
Role of Criteria

• Workload balancing and workforce optimization — A product shall provide systematic balancing of workload across members of work groups based on rul
based or custom and the product also optimizes distribution of tasks based on analysis of previous and predicted workloads.
• Task management — A product shall support configurable worklists, Role-based worklists, Mobile device support, Process guidance wizards, Audit trails,
• Dashboards — A product shall provide predefined reports, allow users with permissions to create specialized versions of the reports, and provide wizards
allowing nontechnical users to create custom reports.
• Guidance — A product shall provide features to help the users connect with experts on a particular work item and provide capability to automatically make
work item.

Evalua

IBM PEG

Tion
Workload balancing and workforce
optimization

Task management

Dashboards

Guidance

Fully supported Supported with little customization Partially supported

Needs substantial customization Not supported

4 BPM Product Evaluation

Copyright © Asha24. All the contents of this material for education purpose only PEGA is a trademark of Pegasystems. Pega is not the publisher of these material and is not responsible for it in any aspect.
 Criteria — Process development and composition
Role Role of Criteria of criteria

• Composition environment — A BPM suite should offer easy-to-use development environment for quick process modeling. It should offer facility to create p
project artifacts (process models, rules, forms, etc.) in hierarchical manner and allow to reuse across projects. It should also offer debugging and versionin
should offer ready-to-use industry frameworks (vertical/horizontal) and case management capabilities.
• Process modeling — A BPM suite shall support modeling components, Web based modeling (without any download or plug-in), business glossary, modeli
import/export options.
• User experience — Rich graphical user interface development and support for business user is integral aspect for a BPM suite. It should support form des
mash-up capabilities, and eForm integration.
• Analytics — A BPM suite shall support analysts to model predictive scenarios for automatically optimizing processes based on historical data and real-tim
providing integrated environment for visually modeling and configuring next best action scenarios.
• Design collaboration — Real-time collaboration, prototyping, strategy maps, and documentation help business stakeholders, business analysts, architects
sync for process development.

Ev

IBM PEGA

Fully supported Supported with little customization Partially supported

Needs substantial customization Not supported

5 BPM Product Evaluation

Copyright © Asha24. All the contents of this material for education purpose only PEGA is a trademark of Pegasystems. Pega is not the publisher of these material and is not responsible for it in any aspect.
 aluation

Criteria — Work Patterns

Role of crit Role of Criteria of criteria eria

• Dynamic case — Product shall support features to enable dynamic binding of processes to a case at runtime. Context passed from one process to anothe
dynamic case management capabilities in the product.
• Human workflow — Product shall support appropriate control and support of humans in the workplace. Product shall support sequential and parallel routin
roles/groups, with exception management and alerts. It also includes features that are provided for composing and managing sequential workflows, includ
monitoring.
• Straight-through processing — Product shall provide features out of the box for configuring straight-through processes, using events, service orchestration
interaction. Support of business process modelling notation and other standards.

Fully supported Supported with little customization Partially supported

Needs substantial customization Not supported

6 BPM Product Evaluation

Copyright © Asha24. All the contents of this material for education purpose only PEGA is a trademark of Pegasystems. Pega is not the publisher of these material and is not responsible for it in any aspect.
Ev

IBM PEG

aluation
Dynamic case

Human workflow

Straight-through processing

Criteria — Program management

Role of Criteria of criteria of criteria

• Project and program artifacts — It focuses on how the project and program artifacts are captured and stored. Project and program artifacts shall
be independently versioned and controlled within the repository.
• Life cycle management — Product shall have program-level methodology components that specify roles and responsibilities within the stages of
program life cycle (across projects). Focus on support for later analysis and decision making.
• Change management — Product shall support mechanism to deal with process changes and propagation of those changes. Product shall
support methods to selectively upgrade work items to new process definitions. Product shall support rollback facilities. New process instances
shall start under the new process definitions.

Evaluation IBM PEGA Oracle[3] TIBCO Software AG

Fully supported Supported with little customization Partially supported

Needs substantial customization Not supported

7 BPM Product Evaluation

Copyright © Asha24. All the contents of this material for education purpose only PEGA is a trademark of Pegasystems. Pega is not the publisher of these material and is not responsible for it in any aspect.
Project and program artifacts

Life cycle management

Change management

Criteria — Strategy
Role of Criteria of
• Product strategy — It covers the future enhancements currently planned for the product. Focus to empower business users and their business
goals. It also evaluates strength and innovation of the vendor’s approach.
• Program enablement — Company’s approach to help customers establish and scale their BPM initiatives. Specific methodology used for helping
customers create a repeatable approach to BPM. Types of training are provided to enable customers.

Fully supported Supported with little customization Partially supported

Needs substantial customization Not supported

8 BPM Product Evaluation

Copyright © Asha24. All the contents of this material for education purpose only PEGA is a trademark of Pegasystems. Pega is not the publisher of these material and is not responsible for it in any aspect.
BPM vendor current market presence/standing
Risky Contenders Strong Leaders
bets performers
Strong

Pegasystems

Software AG IBM

TIBCO software

Oracle
Current
offering

Market presence

Full vendor participation

Incomplete vendor participation

Weak 2017
Forrester Wave evaluation. Forrester evaluated its BPM suite offering based on past analysis and publicly available information.

BPM vendor current market presence/standing

(cont.)
Vendor IBM PEGA TIBCO Software AG

Installed base for current 200 to 300 customers are 550 customers are currently 80 customers are currently 400 to 500 customers are
Version currently installed on this installed on this product. installed on this product. currently installed on this
product. product.

Installed base for all 1300 customers are 700 customers are installed 50 to 75 customers are 1200 to 1400 customers are
versions installed on all versions of on all versions of the installed on all versions of installed on all versions o
the product. product. the product. the product.

New customers (Bought 450 to 500 new customers 350 new customers bought 42 new customers bought 230 new customers bought
or Upgraded to new bought or upgraded in the or upgraded in the past one or upgraded in the past one or upgraded in the past one
version) past one year. year. year. year.

Revenue $750 million to $1.5 billion. $497 million. $130 to $140 million . $400 to $500 million.
References

[1] The Forrester Wave™: BPM Suites, Q1 2017

[2] The Forrester Wave™: Business Process Management Suites, Q3 2016

[3] Forrester evaluated Oracle BPM suite offering based on past analysis and publicly available information. Data for Oracle is
taken from [2] and http://www.oracle.com/us/technologies/bpm/resources/index.html
Thank you