Exercise 3 (SPM 2013)

You have just returned from a visit to Indah Recreational Park. You find the park in poor condition. Write a letter of
complaint to the Town Council based on the notes you have made.
Complaints:
 Not enough facilities (C1) – no restaurants (C2)
 Rubbish everywhere (C3) – not enough dustbins (C4)
 Dirty public toilets (C5) – smelly (C6)
 Grass not cut (C7) – snakes (C8)
 Information lacking (C9) – no signposts (C10)
 vandalism (C11) – public telephone not working (C12)

When writing the formal letter, you should remember to:

- Lay out the letter correctly (addresses, date, salutation, title, closing)
- Use all the notes given
_______________________________________________________________________________________________
Exercise A – Refer to a dictionary to find the meaning s of the underlined words.

You have just returned from a visit to Indah Recreational Park. You find the park in poor condition. Write a letter of
complaint to the Town Council based on the notes you have made.

Exercise B - Match the pictures with the bold phrases/ words. Label the pictures.
Not enough facilities – no Rubbish everywhere – not Dirty public toilets - smelly Grass not cut - snakes
restaurants enough dustbins

Information lacking – no Vandalism – public

signposts telephone not working

Exercise C – Match the points given with their meanings.

 A. Not enough facilities – no restaurants
B. Rubbish everywhere – not enough dustbins
C. Dirty public toilets - smelly
D. Grass not cut - snakes
E. Information lacking – no signposts
F. Vandalism – public telephone not working

Rumput tidak dipotong - ular

Sampah merata-rata – tong sampah yang tidak mencukupi
Vandalisme – telefon awam tidak berfungsi
Tandas awam yang kotor – berbau busuk
Kemudahan yang tidak mencukupi – tiada restoran
Kurang informasi – tiada papan tanda
_______________________________________________________________________________________________
Exercise C – Match the points given with their meanings.

A. Not enough facilities – no restaurants

B. Rubbish everywhere – not enough dustbins
C. Dirty public toilets - smelly
D. Grass not cut - snakes
E. Information lacking – no signposts
F. Vandalism – public telephone not working

Rumput tidak dipotong - ular

Sampah merata-rata – tong sampah yang tidak mencukupi
Vandalisme – telefon awam tidak berfungsi
Tandas awam yang kotor – berbau busuk
Kemudahan yang tidak mencukupi – tiada restoran
Kurang informasi – tiada papan tanda

_______________________________________________________________________________________________

Exercise C – Match the points given with their meanings.

A. Not enough facilities – no restaurants

B. Rubbish everywhere – not enough dustbins
C. Dirty public toilets - smelly
D. Grass not cut - snakes
E. Information lacking – no signposts
F. Vandalism – public telephone not working

Rumput tidak dipotong - ular

Sampah merata-rata – tong sampah yang tidak mencukupi
Vandalisme – telefon awam tidak berfungsi
Tandas awam yang kotor – berbau busuk
Kemudahan yang tidak mencukupi – tiada restoran
Kurang informasi – tiada papan tanda
Exercise D – Fill in the blanks correctly using the notes given to write a formal letter of complaint to the Town
Council.

________________________
________________________
________________________
________________________
_______________________________________________________________________________________________

Batu Pahat District Officer,

Batu Pahat Town Council,
83000 Batu Pahat,
Johor. ________________________

Dear Sir,
Complaint About ________________________________________________

I am a resident of Taman Indah and I frequent the Indah Recreational Park with my family. I am writing this letter of
complaint to draw your attention to the poor condition of the park.

2. Indah Recreational Park does not have ______________ (C1). There are ______________ (C2) or cafes at the
moment. With the addition of eateries, visitors will have an enjoyable time with family and friends. Besides the lack
of comfortable places for visitors to gather at the park, there is ______________ (C3). There are ______________
(C4) so the existing dustbins are overflowing. This makes the surrounding unsightly.

3. The public toilets are ______________ (C5) and ______________ (C6) too. No one uses them anymore.
There is no scheduled cleaning or maintenance of the toilets. The ______________ near the public toilets is also not
______________ (C7) regularly so it has grown too long. The fear of ______________ (C8) lurking among the grass
keeps people away from the toilets too.

4. The lack of ______________ (C9) is also confusing for new visitors as there are no ______________ (C10) in
the park. Signpost will help the visitors to find their way around the park or get to the facilities they require easily.
Sadly, one such public facility provided at the park, the public telephones, are ______________ (C11). This is
because of the ______________ (C12).

5. It saddens me to see my neighbourhood park deteriorate. I appeal to you to upgrade Indah Recreational
Park. Please clean it up and improve its facilities to help bring it back to its former glory.

Thank you for your attention and cooperation.

Yours ______________,

___________________
( )
Exercise D – Fill in the blanks correctly using the notes given to write a formal letter of complaint to the Town
Council.

________________________
________________________
________________________
________________________
_______________________________________________________________________________________________

Batu Pahat District Officer,

Batu Pahat Town Council,
83000 Batu Pahat,
Johor. ________________________

Dear Sir,
Complaint About ________________________________________________

I am a resident of Taman Indah and I frequent the Indah Recreational Park with my family. I am writing this letter of
complaint to draw your attention to the poor condition of the park.

2. Indah Recreational Park _________________________________ (C1). There are ______________ (C2) or

cafes at the moment. With the addition of eateries, visitors ________________________________________.
Besides the lack of comfortable places for visitors to gather at the park, there is ______________ (C3). There are
__________________________________ (C4). This makes the surrounding unsightly.

3. The public toilets are ______________ (C5) and ______________ (C6) too. No one uses them anymore.
There is no scheduled ________________________________________________. The ______________ near the
public toilets is also not ______________ (C7) regularly so it has grown too long. The fear of ______________ (C8)
lurking among the grass keeps people away from the toilets too.

4. The lack of ______________ (C9) is also confusing for new visitors as there are no ______________ (C10) in
the park. Signpost will help the visitors to ____________________________________________________________.
Sadly, one such public facility provided at the park, the public telephones, are ______________ (C11). This is
because of the ______________ (C12).

5. It saddens me to see my neighbourhood park deteriorate. I appeal to you to _______________________.

Please clean it up and improve its facilities to help bring it back to its former glory.

Thank you for your attention and cooperation.

Yours ______________,

___________________
( )