Professional Documents
Culture Documents
Reference Code: DTIQM-05 Revision No. 1-1 Date Effective: August 2, 2021
DTI core process consists of the following key trade and industry services:
• Provision of Information Services
• Provision of Business Development Services
• Issuance of Permits and Licenses
• Consumer Protection Services
• Consumer Complaints Handling
project proposals;
invitations; application
forms; criteria for
Promotion and Sales; Linkage;
4. Conduct of Trade Fair participation client requests
Sales;
Products & Exhibitors;
Potential Market; Buyer &
Sellers;
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Section 5: CORE PROCESS
Reference Code: DTIQM-05 Revision No. 1-1 Date Effective: August 2, 2021
Previous Price/Supply
Weekly and monthly Price/Supply
12. Price Monitoring Monitoring Reports; , Price
Monitoring Report: Updated
Monitoring Guidelines,
prices in E-Presyo; CWD report
RA 7581; SRP List
DTI shall plan, implement, and control the processes to provide quality services to its clients. Process
owners shall ensure that requirements for products and services are determined and met.
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Section 5: CORE PROCESS
Reference Code: DTIQM-05 Revision No. 1-1 Date Effective: August 2, 2021
Specific acceptance criteria for processes are specified in the Operational Plan as well as specific
requirements for products and services indicated in the different statutory requirements and
procedures.
Process owners shall retain records to provide evidence that activities are carried out as planned and
provide information that these services meet requirements.
DTI abides with its Citizen’s Charter. Customer-related requirements are determined through the
conduct of participatory meetings/consultations with stakeholders and results of client feedback
mechanisms. These are defined in proposals, agreements, terms of reference, letter of request, letter
of intent, applications, among others. All these are reviewed and approved by appropriate offices as
defined in the DTI issuances.
Services offered by DTI are primarily communicated through the Citizen’s Charter for frontline
services, invitations, or other forms of media. The Citizen’s Charter provides information as to the
requirements needed and the process flow of service to be provided.
The appropriate units shall determine requirements for services to be offered to the
customers. During planning, the organization shall determine the different customer, statutory,
regulatory, and organizational requirements. The appropriate units shall also review these
requirements if DTI can meet the claims it offers.
Design and development for DTI operations pertain to a set of processes that transforms
requirements for a service, program, project, or process into a more detailed requirement. These
processes typically happen during the conceptualization of a particular service, program, project or
process. For example, a concerned office/bureau may determine the requirements of clients and
develop a proposal to identify the needs and expectations of the different interested parties, the
objectives of the project, and activities to be performed to address the needs and expectation and
meet the objectives of the project
Design and development activities and its evidences may apply to the following:
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Section 5: CORE PROCESS
Reference Code: DTIQM-05 Revision No. 1-1 Date Effective: August 2, 2021
1. Development of training,
Course Design, Course Outline, Programs, Project
seminars, summits, consultations,
Proposals,
advocacies, and conferences
2. Project & Program Management Project Proposal, Concept Papers, Program Design
Design and development activities are generally incorporated in the different manuals, procedures,
work instructions, and guidelines of DTI. These include planning, verification, validation, resource
identification, allocation of responsibilities and authorities, determining requirements, and retaining
documented information necessary.
The design and development of services depend on client needs as far as business development and
policy development are concerned, which are identified by the client and the DTI Management.
Planning of design and/or development activities include the requirements listed below:
Records may be in the form of charts, minutes of meetings, log frame, project proposals, and other
forms deemed appropriate and necessary by the concerned DTI bureau/office.
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Section 5: CORE PROCESS
Reference Code: DTIQM-05 Revision No. 1-1 Date Effective: August 2, 2021
DTI services shall be carried out in a manner that will consistently deliver quality outputs in terms of
products and services. To provide quality services, the following shall be applied to different
processes, as applicable.
1. the availability of documented information that defines the services to be provided and
activities to be performed may be in the form of Process Control Sheets, Citizen Charters
guidelines, and other external documents.
2. the desired results needed to be achieved as stated in the Quality Objectives and Plans,
Program Objectives, Service Requirements, and other similar documents.
3. the implementation of monitoring and measuring activities at appropriate stages to verify
that criteria for control of processes or outputs, and acceptance criteria for product and
services have been met.
4. the use of suitable infrastructures such as equipment, hardware and software, IT systems,
skills training paraphernalia, and transport services.
5. the provision of a suitable environment for the operation of the process like a venue for
training, seminars, and conferences, receiving area for visitors, exhibit areas, mediation room,
warehouse, and office spaces.
6. provision or hiring of competent personnel / capacitating of existing personnel that meets the
required qualification to perform the process or activity.
7. conduct of validation for special processes where the resulting output cannot be verified by
subsequent monitoring and measurement activities
8. the implementation of actions to prevent human errors.
9. The implementation of release, delivery and post-delivery activities.
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Section 5: CORE PROCESS
Reference Code: DTIQM-05 Revision No. 1-1 Date Effective: August 2, 2021
Figure 5.1
CONTROL OF SERVICE PROVISION FRAMEWORK
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Section 5: CORE PROCESS
Reference Code: DTIQM-05 Revision No. 1-1 Date Effective: August 2, 2021
Release of products and services to the clients shall not proceed until all requirements have been
satisfactorily completed as specified in item 5.2 of this section. The process owners shall ensure that
records and evidences needed to demonstrate that criteria have been met shall be retained
appropriately which includes the name and signature of the person authorizing the provision of
services to the clients. The process owners shall ensure that statutory and regulatory requirements
are met prior to release.
It shall be the general policy of the organization that there will be no nonconforming products and
services that shall reach its client. Hence, appropriate monitoring and measurement activities shall
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Section 5: CORE PROCESS
Reference Code: DTIQM-05 Revision No. 1-1 Date Effective: August 2, 2021
be carried out at different stages to ensure that nonconforming products or services are detected
and handled properly, such as errors in the information in the price monitoring reports prepared.
In cases, that there will nonconforming products or services, those shall be handled appropriately
through correction and other necessary actions.
Specific actions on how to deal with nonconforming outputs shall be handled as specified in the
Control of Nonconforming Products and Services Procedure.
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