6/15/2021 Namecheap.

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Department: Hosting Support

Full Name: zeeshan Shaikh

Email: shoprigidboxes@gmail.com

Your Question: Hi,

Mistakenly I added an incorrect domain name. Now i want to replace with my original domain. but
it shows error when i delete incorrect domain.

Operator: Boris Vorobyov

13:46 Your Question: Hi,

Mistakenly I added an incorrect domain name. Now i want to replace with my original domain. but it shows error
when i delete incorrect domain.

13:46 Please wait and one of our operators will be with you shortly.

13:46 You are now chatting with Boris Vorobyov (Hosting CS) - Hosting Support

13:46 Boris Vorobyov: Hello! Thank you for contacting Namecheap Live Support.

13:47 zeeshan Shaikh: Hi,

Mistakenly I added an incorrect domain name. Now I want to replace it with my original domain. but it shows an error
when I delete the incorrect domain.

13:48 zeeshan Shaikh: shoprigidboxes.com is my origonal domain but mistaken i added shoprogidboxes.com

13:49 zeeshan Shaikh: are you avilable?

13:50 Boris Vorobyov: I am sorry for the delay.

13:50 zeeshan Shaikh: help me out how can i fix

13:50 Boris Vorobyov: In order to assist you better, please provide me with your username and Support PIN. You can
locate your username via this link: https://ap.www.namecheap.com/settings/personal-info Also, the Support PIN can
be found here: https://ap.www.namecheap.com/settings/security .

13:51 zeeshan Shaikh: user: shoprigidboxes

Pin: 8538

13:52 Boris Vorobyov: Thank you for the details. Please allow me 5 minutes to check them.

13:53 zeeshan Shaikh: ok

13:56 zeeshan Shaikh: are you there?

13:56 Boris Vorobyov: Thank you for waiting. The account ownership has been successfully verified.

13:57 zeeshan Shaikh: ok

13:57 Boris Vorobyov: Please note that if the domain name is changed:

1) The content of your current main domain will be reassigned to a new domain.

2) If your website for the main domain is built with Website Builder, you would need to back up and restore the
website's content manually after the main domain change:
https://www.namecheap.com/support/knowledgebase/article.aspx/10028/2182/what-is-website-builder-and-how-to-

https://support.namecheap.com/visitor/index.php?/LiveChat/Chat/PrintChat/WLAVFXTazV1vFQ0xmQ1d9150cb97a3f003472a4f8b4e7c53e49875242e… 1/2
6/15/2021 Namecheap.com - Powered by Kayako Help Desk Software

use-it#restoration.

3) FTP accounts of the old domain will be re-assigned to a new domain.

4) Your email accounts of the old domain and their emails will be reassigned to the new domain.

5) Contacts and mailing lists from the address book of the email account will NOT be reassigned to a new domain.

You can export them with the help of this guide:

https://www.namecheap.com/support/knowledgebase/article.aspx/9515/31/how-to-importexport-contacts-vi and
restore if necessary.

6) To create and manage mailing lists in cPanel, please use this manual:
https://www.namecheap.com/support/knowledgebase/article.aspx/9565/29/how-to-create-and-manage-mailing-
lists-in-cpanel.

7) The URL references in the database will NOT be reassigned to a new domain. This will most likely corrupt a working
website or a highly developed CMS. The appropriate changes should be made to the database in this case from your
end.

8) If you have an SSL certificate installed for your current main domain, it will NOT be transferred automatically to the
new domain name. Our SSL team can assist you with reissuing your old SSL certificate to the new domain:
https://www.namecheap.com/support/knowledgebase/article.aspx/811/70/how-do-i-reissue-my-ssl-certificate.

9) If your new domain name did not have any free SSL certificate assigned to it previously, it will still be eligible for a
free one-year SSL certificate in accordance with the promotion, and it can be installed via the Namecheap SSL menu in
cPanel: https://www.namecheap.com/support/knowledgebase/article.aspx/10460/2276/.

10) Backup creation/restoration via Softaculous might be unavailable for the domain/subdomains involved in the
change.

11) After changing the main domain, the password from cPanel will also be changed and sent to your Namecheap
contact email address.

If you realize it, agree with all the consequences above and wish to proceed, please let me know, and I will help you to
change it.

14:00 zeeshan Shaikh: yesterday mistakenly i have wrong domain, now i don't need any backup of old domain, mailing
etc.. just need to replace with my new domain and all services associate with this domain

14:01 Boris Vorobyov: Okay, allow me 10-15 minutes, please.

14:01 zeeshan Shaikh: ok, waiting

14:11 Boris Vorobyov: Your request has been fulfilled, and the main domain for your Stellar Business hosting account
has been changed to shoprigidboxes.com .

14:12 zeeshan Shaikh: let me check

14:12 zeeshan Shaikh: how many days to active SSL

14:13 Boris Vorobyov: It will be activated in 25 minutes.

14:13 zeeshan Shaikh: ok, thanks

14:14 Boris Vorobyov: In case you have any further questions, just let me know. If you have ideas or feedback to share
or simply want to rate the assistance provided, you can follow this link https://nps.namecheap.com/u/1RR7df or send
an email at feedback@namecheap.com any time. Your opinion is important to us!

Helpdesk: https://support.namecheap.com/

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