Cruise International, Inc.

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Case Study Questions
OPS/420 Version 1

University of Phoenix Material

VIRTUAL COMPANY QUESTIONS
CRUISE INTERNATIONAL
Cruise International Information link.

CHAPTER 11: Work System Design at Cruise International, Inc. Go to Chapter 11 for the information.
1. The results of all of your work sampling observations are shown at Housekeeping Work Sampling
Data. Using the observations, prepare a memo for Monita explaining your results. (Learning
Objective 4.1)
2. According to Monita, the cabin stewards should spend approximately 48 hours per week either
cleaning the stateroom or doing the evening turndown service. Does your work sampling support
her assumption? (Learning Objective 4.1)

CHAPTER 12: Inventory Management at Cruise International, Inc. Go to Chapter 12 for the
information.
3. Develop an estimate for annual holding per unit for the supplier’s offers. (Learning Objective 4.2)
4. Develop a recommendation with regards to accepting one of the supplier’s offers. (Learning
Objective 4.2)

CHAPTER 13: Staff Planning at Cruise International, Inc. Go to Chapter 13 for the information.
5. Using Monita’s current practice of replacements being hired every 3 months, develop an 18-
month hiring plan, showing how many Floor Supervisors, Head Room Supervisors, Cabin
Stewards/Stewardesses, and Assistant Cabin Stewards/Stewardesses need to be hired.
(Learning Objective 4.3)
6. Explain to Monita any recommendations you have for changing the current process as well as
why you would make such changes. (Learning Objective 4.3)

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