EMPLOYEE DISSATISFACTION:

 Less growth opportunity

 Work life balance is not good
 Pay cut during Covid
 low trust in employees
 Stressful work environment
 more than 10 hours of work daily and the employees are monitored, so that they can’t sit for
more than 15 mins even when there is no customer.
 As the customer to employee ratio is very low, one employee has to attend multiple
customers. That become hectic during rush hours.

EMPLOYEE BENEFITS:

 Free lunch, Free trips, free coupons

 Expenses paid on time
 Flexible working hours
 Incentives on achievement of target
 Stock options available for store managers
 Free health check-ups regularly
 Insurance for every employee and paid sick leaves

CUSTOMER DISSATISFACTION:

 As the customer to employee ratio is very low, customers often don’t find their product
easily that they are looking for.
 Parking is one of the biggest issues at Trends. Very less parking space is available.
 Less number of billing counters
 waiting time is very high
 As the product quality is at the lower side, people often visit to return their product.
 Also less number of trial rooms often cause dissatisfaction in rush hours.