Welcome! = English for the travel and Ag ae Pie tourism industry as late me mat e — tae = my FS... (aie wee Bh EAs os A 4 2 . 3B ae Sage) Bia “Si ee Leo Jones ———— || Peas | il AMS) i CAMBRIDGE rowaa suse staPUBLISHED BY THE PRESS SYRDICATE OF THE UNIVERSITY OF CAMBRIDGE The Pitt Bung, TrmmpinglonSiret, Cambridge, United Kingdom GAMBRIOGE GHIvERSITY PRESS ‘The Edaburgh Bulking, Cambridge CE2 2R, Uk 40 West 20th Steet, New York, NY 10011-4221, USA 10 Stanfors Road, Gakeigh, VIC 3166, Australis Ruiz ee Alarcos 13, 28014 Mack, Spain ook House, The Waterfront, Cape Town 8002, South Arica Intp:/Armacamordge org (© Cambridge University Press 1938 ‘THis book is in copyight. Subject o statutory exception and tothe provisions of relevant colectve icensing agreements, ‘0 reproduction of any part rey take place without ‘he writen permission of Caadge Unwersy Press First published 1998 Fin printing 2001, Printed inthe Unted Kingdom atthe University Press, Cembrice {SBN 0.521 47900 2 Students Book ISBN 0.521 47901 © Teacher's Book ISBN 0.521 47902 9 Cassote Set ISBN 0.521 62961 7 Audio CD SetContents 1, Workingin travel and tourism 8 14. Taking messages Renn 15, Goodmorning! 16 Eolaining dishes fa 18 Drinks, snacks and desserts 19. Eating hat 20 oy 21. Respondingtoenquites 22. Confirming reservations 23. Avoiding mistakes 24. We arovery sony igig S38peel me rol 32 angie 33. Eolainngthe bill ee 35 Toand from the airport 36. Local knowledge 39. Motoring - _ AO. The bestwayiogtthere gous AL. Isthere anything! can do? 42. Dealing wth complaints H 43, Bete sate than sony “a 4 te 8 38. Carrental a 4 86 45. Seeing the 6 47 Sun, seaand sand? _ 48 fistoy and oko 49 50 The future of tourismOTL atatL a ACOSO 8228) C2 Working in travel and tourism Work in pairs Discuss these questions: ‘ What do you think are the jobs of the people in the phatos? aid what? Write the You'lt hear the people in the 2. Uston again and decide if these statements are true (¥/) or false (X). Yo photos describing their work. donot need to understand every word the people say, only the main pon Listen and find out you guessed thoy make, right about who said what. " . ae Write their jobs beside their Jane lies not knowing what she'l be doing naxt week. L ‘names under the photos. Her main responsibilty is serving food and drink, 1 2 3 Lisa does the same work whichever shift she's working. 4, She often gots te duty manager to lp people who Have complaints 5 Janine doesn't sol package tours, ony fights. 8 She doesn toften hear from her customers after ther holiday. 7 Fiona depends on tps to supplement her basic pay. 8 She enjoys mestng hr eolleagues after work, cooconmcnher DIPFEREXT Kins OF PEOPLEa ts bons Ls Wits Ls (1 Work in pairs Look atthe advertisement and discuss these questions: ‘© What does @ local rep have to do? © What ae thee things you might enjoy about the work? What are three things you would not enjoy about the work? HOLIDAYS (© being on call 24 hours a day to deal with emergencies Please apply in writing, enctosing ‘Mice Watton, Urpin Holidays, Utopia House, Skyway rive, Cawley, R24 Join another pait Compare your ideas. Writing ‘Write about 50 words about the work you do (or will do}. Begin like this: tn job t have te... i as 1H probably fe LOCAL RESORT REPRESENTATIVES UUipia Utopia Holidays are ooking for repnesentatioes in your region ‘The reps’ duties will include: # inceting clients atthe airport and escorting them to their hotels ‘@ holding welcome parties for each group on the day after their arrival 6 organising and escorting coach excursions to local places of interest answering clients’ questions and dealing with their problems # assisting clients who cannot speak the local language ‘© escorting clients from their hotel holiday DIFFEREVT KINDS OF PEOPLE Isto the airport at the end of their your C¥, to —r Ifyou give clients the impression ‘that youenjoy your work ~ and. enjoy dealing with them—it will sale it much easier for clients to feel comfortable with you. And it will make iteasier for you to establish a good relationship with them. Ifyou look bored or uninterested, your clients may star feeling the same. Ifyou smile, other ‘people will smile back!ny (1 @ Different kinds of people Being friendly and helpful Work in groups Find out about the last time your partners went toa restaurant, a café and a shop. Discuss these questions: ‘© How helpful and friendly were the staff? ‘© What did the statf do to make you feel welcome? What did they say to you? © ‘Would you recommend each place toa friend? Why/Why nat? You'll hear three conversations. Listen and decide which of the people in the photos sounds unfriendly and unhelpful. a 6 8° ¢ a Listen again. Match the problems 13 and the places a-c to the conversations. 1 Theclient is nervous. a atarecention desk 2 The guest hasn't had her order taken. b atacheck-in desk 3. The reservation hasn't been made. c inarestaurant Problem Place Conversation 1 7 - Conversation 2 ~ Conversation 3 i — Work in pairs Cross out the phrases that might sound unfriendly or impolite. Coutd you tell me your name please? -Whe-ereyou?- What do you want? ‘May |help you? tsa pleasure. sno trouble. Certainty Obviously. Do you want something? Isthere anything can do for you? Pronunciation Workin pairs Liston to three mode! dialogues. Then practise them, taking iin turns to play the roles of the Cuewr and a friendly helpful MEMBER OF STAFF. Good evening. Good morning. Good afternoon. = Good evening, sir.Canthelpyou? — Good morning, sit.Can help you? — Good afternoon, madam, Yes, I'd like to send a fax, please. Yes, I'd tike some information, How may I help you? = Certainly, sir, would you like It please. (1d like to book a table for this sent right away? = Certainly, sit. evening, please. = Certainly, madam, what tin, would you like itor? DIFFERENT INOS OF PEOPLED1 2 Work in pairs This document is a reminder to staff at a major hotel. Which are the three most important pieces of advice, do you think? SPEAK 10 PEOPLE: there is nothing as nice as a cheerful word of greeting. SMILE TO PEOPLE: it takes seventy-two muscles to frown, only fourteen to smile. CALL PEOPLE BY NAME: the sweetest music to anyone's ears is the sound of their own name. Br FRIENDLY: you can make friends by being friendly. BE INTERESTED IN PEOPLE: you can like everyone ifyou try. CONSIDER THE FEELINGS OF OTHERS: it will be appreciated. Join another pair Compare your ideas for D1. Then look at the answers to the * ‘questions below. Number the statements in order of importance (1-4) and Ifyou give “e _ eee = explain why. Then add another answer for each question, taeeneee welcoming smileand aftiendly © Wy do you enioy dealing with peop wetaeadreieanls ad {ike meeting new peopte. af a daeg ey ay een Vecelonr eerie Rives eit ter Soe fal rec. wordad I find it challenging. or cross. Every person you meet is different. Remember: You never get a second chance to make a first impression! © What do you find most difficult about dealing with clients? it'shard to be friendly and helpful all the time. || People aren't always appreciative. Some people are difficult, c People get impatient when they have to wait. | ‘DIFFERENT KINDS OF PEOPLE uDifferent kinds of people When in Rome... Ai Read this description of how westerners should behave at a Japanese ryokan (traditional inn). Match the pictures A-F to the paragraphs 1-8. GETTING ACQUAINTED WITH THE JAPANESE STYLE Guests have to remove their shoes at the entrance of any Japanese-style accommodation. Slippers are wom inside, ‘except on the falami matting, so bring thick socks if the ‘weather is cold. Seating in the room is on cushions called zabuton ‘arranged around the jow table. In the winter season, there may be a blanket around the table. You slip your feet under the blanket for the warmth ot a kotatsu electrical healing unit. ‘The futon bedding is laid out on the floor. It ordinarily consists of a mattress, sheets, a thick cover, end extra blankets if needed. A thin yukata robe is provided. In cold ‘weather itis supplemented by a tanzen gown wom over it. Tho toilet is usually Japanese-style, You don't sit on it but 4 squat over it, facing the hooded end. Special slippers are usually provided for uso only inthe toilet cubicle. Before going into the communal bath, you undress in an 5 anteroom, placing your robe and underclothing in a basket or shelt compartment. The int gives you a hancttowel to drape cover your midriff in the bathroom and this towel is also used forscrubbing and di sel. Telako abath, Beta on aon scalin font ola pirat 6 hot/cold water faucets. Fill a bath pan with water, and pour it ‘over your body to get soaking wet all over. If there are no faucets, use a bath pan to scoop water from the bath. If there isa shower, use this while seated on the stool, never standing up. Soap and rinse off thoroughly. Only then do you get into, the bath for a good soak. 2. What do you think are the three ‘most surprising or strange things for someone who has never visited Japan? Highlight them or note them down, 3. Join a partner Compare your ideas. Then discuss these questions: ‘© What do you think are the two most important things for a western visitor to remember in Japanese-style accommodation? ‘© What would you enjoy most about spending a night ata syokan? What would you nat enjay? ‘© Where do you recommend that a visitor to your country shoul stay to get the best impression of everyday lie there? ‘© What do you recommend toa first-time visitor to your country? Make @ list of Dos and pow'ts, DIFFERENT KINDS oF PEOPLEBy Workin pairs Discuss each of these questions. Then tick () what you think is ‘the best answer to each question. @6When in Rome, do as the Romans do 1 Aman with a beard, 3) Mr Manuel Fernandez Garcia doesn’t reply. { wearing dirty jeans when you say “Good morning, Mr Garcia” to and carrying a him, This is probably because . | rucksack comes @ hedidn'thear you. | pe the Soa Be b you didn't look at him when you spoke. "| where renee: he’s rudely ignoring ne you've called him by the wrong name. __| 4 AGerman is talking to a Brazilian. The | . G German keeps taking a step backwards each a Ask him what he wants. (_) | time the Brazilian steps forward. This is » Ignore him. [7] probably because ... ¢ Askhim politely leave.) ‘© the Brazilian wants to be too friendly. | 4 Treat him like any other guest. |] bb they're both trying to be friendly. (_ Secs Naa tevrresh nica ENGL TEP ¢ the German is being unftiendly. [ | ‘well, When ahe arrives do you... 4 they don't like each other, fa shake her hand? [ 5 Youare talking to a visitor from Britain. Which bb smile and say Hello? of these questions do you ask him or her? kissher onthe cheek? [" a How old are you? 4 say Good evening and bow? |_| 'b How much do you earn? | © Are youmarried? |) What part of Britain do you come from? |] 2. Join another pair Compare your answers. Can you think of any more examples —— of misunderstandings that might arise when dealing with people from other Just because a person comes from country particular country, don’tassume they'll behave Tike a ‘typical’ person from that country —whatever you imagine that to be! Treat each person as an individval, Unless you know a foreign client really well, don’t treat them too informally as they might think you're being over-familiar or even insincere. Different nationalities have different customs when ‘comes to formality and informality DIFFERENT KNDs oF PeorLe @AL nN @ Different kinds of people Dealing with enquiries You'll hear three short conversations in which clients are asking for information. The first time you listen, tick (”) the boxes to show the right answers, The second time you li Ithe blanks in the sentences. ‘La The first guest wants to know about aroom for himself. —) a roomfor someone else. © 1b Heis told that Room istree 2a The second guest wants to know how longit takes to gett the airport. bybus. 7 bytax, | 2b Sheis told that she has to checkin at least minutes before her flight ‘3a_ The third guest wants to know what time breakfast service begins. | breakfast service finishes. 3b Hes tld that breakfast is served from .. 10 n n weekdays 1 FO ne nnn at Weekend, Listen again and tick (/) the boxes to stiow which phrases in the speech balloons are used by the receptionist. Work in pairs When would you say the phrases inthe first balloon? When would you say the ones inthe second balloon? DIFFERENT Kins OF PEOPLEsee tbesteeeeeee By Workin pairs Complete this dialogue with suitable words. You may be able to use some of the phrases in the speech balloons opposite. Recerriomst; Seed.ettecwen. ir Miwon, lew sige ty avers cpr Guest: Thank you, it's vey nce tobe here again. How are you? RECEPTIONIST: eae = vs Guest: Good. Now, | asked for my usual room when | made the booking. Is it avaiable? RECERTIONIST? cnrecenntaasnnenctameiraeenis = Guest: h, well, nevermind. Room 101 does overlaok the garden too, doesn'tit? RECEPTIONIST: . on Guest: Oh, until Friday | expect. Bu st allright let you know for sure tomorow morning? RECEPTIONIST: .. svn ns os Guest: Good. Thanks very much. Don't wory about a porter. I've only got this small overnight bag. RECEPTIONIST: 2 Pronunciation ee Listen to the model version af the dialogue. Then practise it taking inturns to n,n ReQPNC es} welcm a play the roles ofthe Receprionist and the Guest. Make sure you sound as friendly sing their names instead of and helpful as possible. addressing them impersonally as iorar as, oe ester ‘wublerets. ics cee i Role play tte Make sue they knew your nar [Boma ble thors Halse Workin groups of three (or fur) One otyou should look at Actvty on page remember their names wen yoo 108, one at Activity 17 on page 116 and the other(s) at Activity 33 on page 124 ‘meet them agi This activity consists of six short role plays. in each roleplay there aretworoles: n\n giana crete, Guest or MemBER oF STAFF. There is also an OssERVER, who listens to the role play contact shows thatyou'xe and then gives the others feedback on how polite and friendly they sounded. interested in them. Try to treat every client in the same way that you'd like to be treated yourself — oreven h DIFFERENT KINDS OF PEOPLEBi CEO Re) NCH CHAM ENSM ODL Vell ITNT Work in groups Look atthe photos and discuss these questions: ‘© Which of the modes of transport have you used? ‘© Which is your favourite? Why? ‘© Whict is/would be the worst, as far as you're concerned? Why? Grammar can/can‘, have to and should/shoutdn't Decide which of the activities in this list are allowed or not allowed, and which are encouraged or discouraged on a... plane ship train long-distance bus or coach smoking drinking aleohol standing up during the journey opening the window wearing seatbelt showing your ticket tothe conductor traveling without ticket singing songs annoying the other passengers setting drunk talking tothe driver remaining seated during the journey On 6 ship yow can stoke bet you can’t trwvel without a ticket. On « long-distance. bvs you can't... ond you have to On 6 tritn you should. . bvt you should’? Work in pairs Write six sentences about the four modes of transport, using can, can't, have to, should or shaulda't. Join another pair Compare your sentences. INTERNATIONAL TRAVELC Dt What should you do if you're afraid of flying? Read the article and puta tick () beside the things that are recommended and across (X) beside the things you should not do. 1 Tynottobetrightened. [| 2 Don't doyour packing at the last moment. 3. Got plenty of sleep the night before you travel 4 Don't get to the airport too eariy Oo 5 The same person should be in charge of documents and children, [ & Check in for your fight as ‘soon as you can, oO 7 Trytogeta seat at the back ofthe plane, 8 Don'teat anything before youboard the plane. | 9 Don'tdrink too much alcohol 10 Have. couple of sti drinks to help you relax, 11 Breathe deeply to help yourself to relax. J 12. Walkup and down the aisle to get some exercise, ~ - Work in pairs Imagine that a client says this to you: I've never flown before. I'm afratd of flying because | know it's dangerous. Note down five things you could say tothe person to reassure them, What to do if... you're scared of flying | FEAR of flying comes in many | Many people feel ill before the flight forms Aesoding 0 Douglas Ora | and dont ea wich a ates pilot who runs courses for soffercis, | things worse on the plan, Ensure bout two-thirds are claustrophobic, | you have a light shack before wou while 99 per cent say they are | leave. And go easy on the alcahok It seuiied of turbulence. “Maybe it's | does nothing. for. velaation and an English thing,” he says, “but many | causes dehydration. The reduced ar people's biggest worry is that they'l | pressure of the ein eam also stake lose their self-control and mun down | Joa fel wick the aisle screaming: Tm going 10 |” Once you ate on the plane, take tis et me off long. deep and slow breaths fom But there is nothing wrong with | the stomach, 36° well at tnying being afraid of fying, according | muscle-elaing exctdaes, Start eit to pychologis. “Flying isn't part | your foes and work up t your fare, ur natural repertoire of | tightening each group of muscles far experiences," saya Keith Stoll, a | 10 seconds and then relaxing theme clnieal psschologit. “It’s no wonder | Captain Ord. and Dt Stoll ran thot up to 3 per cent of us are | cours for Aviators on behalf ot raid. Tes “more suprising how | British Airway, which culminate ing many people aren't fra 4S-mimute jet fight (E199 at Getting succesfully airborne is | Heathrow; £129 a1 Manchester, fot about suppressing fear There JAMES BEDDING are plenty of techniques to make Aving tess stressful, says Captain | Ord. Minimising the stress before travelling — much of which has aothing to do with Mying — helps ‘Always leave plenty of time the day before to pack and get a good night's Sleep. Aim to arrive atthe airport | well before the earliest time you think you need to be there. Divide duties clears, so someone is responsible for the passports and tickets, someone forthe children Checking in early improves. the chance of having a sty in where you __ sit; generally, there is less turbulence in the front of the areal. Leave | plenty of time fo rela inthe lounge. 2. Join another pair Compare your notes. What is the best way of reassuring someone who is afraid of flying? INTERNATIONAL TRAVEL, ®International travel Asking questions Ay. Martin pars Hore are some questions that might be asked ata travel agent's. Match the replies a-h tothe client’s ‘questions 1-8. 1 Dot have to change planes anywhere? @ Is that economy class or business class? 2 Can! get an APEX ticket? ‘b No, it’s a direct flight, 3 Isit best to fly from Paris to lyon? © No, it'sa non-stop flight. 4 I'm booked on a flight to New York tomorrow, Hie Pea boveea copnos units reer phere « teres 6 Does the flight stop anywhere en route? you like me to cancel your reservation? 9 Yes, but only if you stay over Saturday night. 7, Does the train go all the way to Venice? Is that all right? 8 How much is a round trip ticket to Tokyo? ‘h Your check-in time ts 05.30 and your departure time is 06.30. Do you want ‘me to book youa taxi? 2 You'll hear eight short dialogues. Listen and decide which of the @ people (including the clients) did not speak politely. Bi Grammar On the right are the responses to some questions. What were the questions? Fill the blanks. Question Response i — It leaves at 7.48. checkin? ‘have tobe there 90 minutes before _... iM your party? ‘There are four of us including myself. ‘your full name? John Albert Smith. wummenoomell I'd like a double room with balcony. afl ibe leaving on Monday morning ? \'m going to pay by Visa. | 'd like a call at 7am please. 2 Pronunciation 3 Role play Work in pairs Listen to the model Work in pairs Imagine that one of How long & questions. Then practise the you is a Visitor from another eat svia bia ‘questions and answers, takingit in ‘country and the other is asking fobectitistleeiedeayt turns to play the roles ofthe Cuewr about the visitor's country. Find eee bal wianel eee ‘and the TRAVEL AGENT. Make sure ‘out more about it, using the Who..? Why...? you sound as polite as possible, ‘question words in the speech What... for? balloon. Then change roles. [TERNATIONAL TRAVELC Di Could you tell me ...? questions often sound more polite than direct questions, especially ifthe question is personal, dificult or annoying, Look at these examples and notice the word order in each question. Then do exercise 2 below. Direct Questions Could you tell me ...? When are you leaving? Could you tell me when you're leaving? How long are you going tostay? Could you tell me how long you're going to stay? What Is your date of birth? Could you tell me what your date of birth is? What is your first name? Could you tell me what your first name is? Imagine that you're talking to a guest. Think of suitable Could you tell me questions to ask. 4 Mynameis difficult to spelt. 2 I'mleaving soon. 13 Sarrived in this country recently. 4 Igove my tickets to someone. 5 I'm leaving early next week. 6 I can’t find my room key. 7, My suit needs pressing. 8 [want to see the manager. Work in pairs Read this letter to guests ata hotel and discuss A special questionaire for our guesie these questions: questionnaire for our guests Dear «© Why are questionnaires useful for wanes nu hotels? ‘on what we can do to continuously © Why should guests bother to improve our hotel are very important to us. complete them? and oe Eu satisfy the needs of our customers expectations ‘Therefore it would be very much appreciated ifyou Role play Could take ate tie wo complete tus 2 Workin pairs One of you should ‘questionnaire, look at Activity 3 on page 109, the ‘Blaniopou foeatsonia idl ather at Activity 19 on page 117 -walidosieidak i you enjoyed your stay with us and will Play the roles of Guest and return soon. Menten oF star. Imagine that Yours sincerely, you're doing a guest survey, to find out more about the guest's reactions to your hotel. UVTERNATIONAL TRAVEL,@ Os Qo International travel Taking a bookin You'll hear a travel agent dealing with a client. Listen and note down the client’s requirements: on the form. © The travel agent forgot to ask ‘one thing, What was it? DDATE AND TIME OF OUNWARD FLIGHT [DATE AND TIME OF RETURN FLIGHT [NUMBER OF PASSENGERS TYPE ORGLASS OF FARE PREFERRED ALINE METHOD OF PAYMENT TELEPHONE NUMBER Work in pairs Complete this dialogue with appropriate questions. Then listen and ‘compare your questions with the model version. Teaver acewt: 204 moring, sr, How may (ele yor? CuieNT: Good morning, Can make an airline reservation, please? TRAVEL AGENT: cnn ~ ree! 3 CLIENT: From Athens to Istanbul. TRAVELAGENT: re a Curent: ''d ike to leave Athens on the 2nd of next month, returning on the 13th, TRAVEL AGENT: ee _ . natal Cuiew: Y'd ike to arrive in Istanbul by lunchtime, and be backiin Athens by dinnertime. TRAVEL AGENT: ou siren CLIENT: ‘There'll be three of us — two adults and one child. TRAVEL AGENT: nm cn * at Curent: She's eight years old TRAVEL AGENT: enon soem ncaa Lien: Economy class — the cheapest fares you can get, if possible! TRAVEL AGENT: screener nanan CLIENT: No, | don’t mind which aitine its. TRAVEL AGENT: Allright, lust check the computer to find out about availability INTERNATIONAL TRAVELRole play if i Work in pairs One of you should look at Activity 5 on page 110, the 7 other at Activity 20 on page 118. — You'l be playing the roles of Travel AGENT and Cue and filling out this reservation form fora | holiday inthe USA. This role play is in two parts. weer OF FIGHTS cere One bons oH i | TFOLIDAY | ADDRESS OF FIRST PERSON NAMED TO WHOM Se aa insurance | ALL CORRESPONDENCE WiLL BE ‘SENT SSNS YESINO . YESINO yEsNO eso ves TER pera | oom | sumer, | ROOM SUPPLEMENT OR EaTAS "i OF NIGHTS DATE TPE ‘OF ROOMS TIPORTANT Cents Enea Tosgore bei cavect shes day resent OTHER: ont (ET ee) SPECIAL REQUEST (HONEYMOONDIET et) ace [WTERNATIONAL TRAVELInternational travel ord > Brussels More Oe oe sm nian 32 S88 Tondon > Ash Wate arwcroo | 0658 at M027 aT aT Ade sor oes oot at Bar Tigo dea ase is 2120 2 | set mize ore > Asntord > London alert rae me ec $8 Gi fa 2a ha en oa Be we BO na Ko 19 BS OK Daly xcept HU) Hoatnow Tamia! HR) Heaton Torin? HE © Londen ty e SGN] awech Tama! fh 5) Sarses g 50 Bren kl 3 ue ruR h BA Bsn Ay e SN Sabwna ft oom g Brighton's 30 Anns by train Casbridge is 30 avin boy ftein 8 dros Gatwick or 1 hour {rons Stansted or 1 hour roan r {rons London Vietorie. London Liverpool Street or London King's Cross, Ay. Workin pairs Here are requests for information from four clients who want to ‘travel from Brussels to England. Decide together what advice to give to each client. = Me Bwante tagetto ~~ M"Cwants to get Cambridge’ we D wante-to get to her hotel at ieanmingagmia (pated | neectceche aeael— omanuemreneron cereal tendon atin — | naeisthavearwayeo — (aNlechen up tera dimer gt Wie Pst a VFO \ net there? appointment at Bpm, What-le {there and dogo ehe have time ko (act ther the best way to get:there? —_ )\ have dinner in Brusecls? weerrerceermeenrnd™ 2) Grammar it... Fill the blanks using these words: catch take leave depart from arrive at reach getto. 1 tMracatehee. the Eurostar train at 7.31, hell ge. fe... Waterloo at 9.43, a Brussels at 8.30 on the Sabena flight, -vminene Heathrow at 8.40, 3 TEYOU cose _. the British Airways flight at 10.35, a... cone Gatwick at 10.35 British time. 4 ifyou Brussels at 12.31 by train, ..... sme Watertoa at 14.43. 5 Ifyou . the last flight from Brussels, ...... peas Stansted at 21.00. 6 Ifyou Want tO aw . London before Sam, - ow plane. INTERNATIONAL TRAVEL," cits r ETL eT | Bi Look at the itinerary and check it for mistakes. (There are two mistakes in it.) VOYAGES GLILLIVER $.A. pen ans es ITINERARY (Centred European Tome” | FOR MR ALAN WATSON Cnuich Mean Time) NON 13NAR REPORT TO SABENA, ERUSSELS NATIONAL BY GO32 NONISMAR DEP BRUSSELSNATIONAL @532 SABENA sNépa NONISMER PRR LONDCHHERTHROM 2549 —_RESERUATIONIS CONFIRVED IN BUSINESS CLAS ‘CONFIRMED ROOM RESERVATION FROM 13-14 MAR AT SHERLOCK HOLMES HOTEL, LONDON TUE 14 MAR REPORT 70 GANTAS, LONDON HEATHROM TERMINAL 3 BY 1015 TUEI4MAR DEP LONDONHEATHRON = 1215 gaNTAS. oF aaa NEDISMAR ARR SYDNEY 2245 RESERVATION IS CONFIRNED IN BLSINESS CLASS. CONFIRMED ROOM RESERUATION FROM 15-21 MAR AT PLAZA HOTEL, SYDNEY TUE 2IMAR REPORT TO GANTAS, SYDNEY INTERNATIONAL TERMINAL BY 2045 TUEZINAR DEP SYDNEY 2215 GANTAS oF aot MED22NER ARR TOKO 8642 RESERUATIONIS COMFIFNED IN BUSINESS class CONFIRMED ROOM RESERUATION FROM 21-26 MARAT HILLTOP HOTEL, TOKYO | SUN 26N8R REPORT TO OLYMPIC AIRMVS, TOKYO NARITA TERMINL 2 By 21:90 SIN26"R DEP TOKVONARITA 23a CLYIC ona7a NON27NER ARR ATHENS 8805 RESERUATIONIS CONFIRMED IN BUSINESS CLASS MONZ7NER DEP ATHENS 8812 RESERVATIONS CONFIRMED IN BUSINESS CLASS TEZaHRR ARR oRUGSELS 133 | Listen to the travel agent as she explains the itinerary to her client. Find outif ‘the two mistakes are spotted by the client. Listen to the way the travel agent explains each step ofthe routs. This will help you to do the role play in 4 more easily. Which of Z OO 3 Qo: tephrass in te speech ballon does she use? 4 wi eet One of you should look at Activity 2.0n page 108, i ‘the other at Activity 18 on page 116. ‘You'll be playing the roles of TRAVEL AGENT and CLIENT. This role play is in two parts. &@) INTERNATIONAL TRAVELInternational travel Around the world A Vocabulary countries and nationalities Work in pairs Match the names of these countries to their flags below. Then write down the nationality of a person from each country. USF OEE UK 2a Brin mn Australia. Austria Belgium Canada France Germany. Greece Hungary ste, Mico Japan... mie Malaysia sas Mexico the Netherlands... SOUR AFC omni Spain... Sweden . Switzerland. Thailand. Turkey... 352 Pa eal == SS Sw N= Ss=80 Bi Pronunciation asc Work in pairs Which of these airport codes can you match to the cities ‘on the map opposite? Make sure you say the letters clearly. Ku pT MIA SSR SH H “AM ORY us (sry (PEK wo” : 2. Find outityou guessed right. One of you should look at Activity 6 on page 110, the other at Activity 21 on page 118. ka @ INTERNATIONAL TRAVEL,C1 Grammar #. Which of the countries would you visit it you could afford it, and what would you do there? Write five sentences about five of the countries you'd like to visit. If | hod enough money, (i trovel te America. fd visit Now York. ond gp wp the Enpire State Bulaing If | could afford it, fa go to Wi visit 2. Join another student Compare your sentences and ask your partner to explain why he or she would like to goto each place. Di Work in pairs \magine you could 2 Join another pair Tell each other go ona round-the-world trip about your routes, and give your visiting ten ditferont cities, Plan reasons. We'd stort at... ond then your route. You must fly flyonto... where weld westwards from your nearest ‘stop for... days. international airport and the Afterthat we'd goto... complete trip must last 28 days. INTERNATIONAL TRAVELInternational travel 10 Organising a trip A Work in groups Read this fax from your client, Ms Mary Rivers. She is an ‘American businessperson who is based in Madrid. What does she want you to do? Ive made a ist of the places I have to go to and the people I have to meet. Unfortunately, most of the ‘people are only available on certain days. Can you please arrange an itinerary for me? As cach meeting is likely o take all day, I want to have one mecting or one flight every day, but not both. ‘There may be a couple of free weekends. If so, I'd prefer to relax or do some sightseeing at one of the places of interest I have listed below, rather than spend the time alone ina city-centre hotel. { don’t mind ‘an evening flight on a Friday, by the way! Au eee my twa ight om Madrid to Bangkok on 30 Api has aeady been books city Airport Nome Availability Bangkok BKK Ms Junsook ‘only on Tuesdays Mr Kasemeri Singapore SIN Mrs Chan Mondays and Fridays Mrs Tan Osaka OSA, Mr Kuriyama Mr Saito ‘on holiday from May 16 Kuala Lumpur, KUL Mr Mi on holiday til May 10 Mr AFRahman Jakarta GK Ms Ramly only om Fridays Mr Thayeb Denpasar-Bali Drs relaxation and sightsceing: beaches and temples Phuket KT relaxation: beaches Kyoto (near Osaka) OSA sightsecing: temples Penang PEN relaxation: beaches 2. Use the information opposite to help you to plan her trip. Complete the itinerary below with the details ofthe trip. Include the days she will have meetings and with whom. TIINERARY FOR: F ¥ MS MARY RIVERS Perey CHEOKINAT MADRID BARATAS BY 10.40 0N SUNDAY APRIL 3a TE FROM To be FUGHT DEP aRR : SFR MOR NG | Toes iow SE, | thay Yebuig vite ns Turse th Bangho 3. Join another group Compare your itineraries. Which one seems better? Why? B Writing Write the letter you'll send to Ms Rivers to accompany the itinerary, explaining, the reasons for the routes you've chosen. INTERNATIONAL TRAVELBKK CGK____—eeK a 1135 1630 0800 1130 18002130 1740 2235 BKK DPS OPS BKK 1030” “1535 1706"""2000 BRK > KUL KUL BKK 1140” 1440 1000 “1100 1910 2210 1510 1610 BRK KT AKT BKK 1000 1120 1050-1215 1800 1920 1510 1835 2100 2220 1910 2035, BKK MAD, MAD BRK 3591010 1240 0830 BRK = 05a ‘OSA — BKK 0915 1635, 1145 "1530 2359. 0730 1925 2300 BKK SiN SIN > BKK 1030 1245 1015 “i215 1915 2115 1820 2020 cock DPS DPS = cGK 0900 "1600 1100” 1200 1830 2030 1910 2020 korea Gk = KUL 1230 1305 1130 “1400 2000 2035 1800 2030 INTERNATIONAL TRAVEL OL 05a ‘OSA — KUL 1000 1715 0945 1430 2330 0615, 1805 2300 ROL PEN PEN > KUL 11001136 0800" 0830 2000 2030 2100 2130 SIN = co CGK = SIN 0900-0935 0930 1200 1300 1330 1330 1600 1800 1430 1730 2000 SIN DPS DPS = SIN o910 "1135, 1745 2005 16401905 2005 2205 SN Ma WAD = SIN 1030 0500) 2120 0715 1735 1655, 2230 0830 SNK HAT > SIN 0920” 1008, 1850 2138 SIN = KUL KUL SIN SIN — 05a ‘OSA = SIN 1100 1935 1010” 1580 2355 0645 1200 1740 SiN PEN PEN — SIN 1020 1139 10151130 1910 2020 1925 2040Bi wo ae Using the phone Work in pairs Discuss these questions: ‘© What do you enjoy about using the phone? ‘© What do you dislike about making phone calls? © What car go wrong when using diferent kinds of phone: mobile phone, payptione, cordless phone? © Is iteasier to communicate face-to-face than over the phone? Why/Why not? Work in pairs. Look at these rules of behaviour for using the phone, ‘Which do you think are the three most important points? Rules for using the phone — some DOs and DON'Ts 1 Have all the nocuncen'rs you need to hand before you dial the mumber 2 Speak cL#any so that the other person can understand you easily. 8 Always conemat each point of tnformation you are given. Dont pretend that you have understood when you haven't. 7 Speak m a rouive und rnin voice — the ellet can't see what a nice person you are. 5 Behave in an evricrawt way, even if you're just taking a message, 6 Make nores duringa call — dont rely on your memory. Read all the important details back to the client from your notes, 7 Let the other person ruiustt what they want to say — don't interrupt them, 8 Send aFotLow-uP fax or letter to confirm any important details (espectally prices and dates), so that you both have a written record of them. ‘You'll hear three telephone calls. Note down the rule that each person failed to observe. 1 The receptionist didn't follow rule number 2. The information officer didn’t follow rule number 3. The restaurant manager didn’t follow rule number Now listen to three more calls, What do the same members of staff do better this time? PHONE CALLSC1 Work in groups of three Note down some questions that a visitor who has never visited your country before might ask about your own city or region, Then discuss how you'd answer each question, AWhon vs tnt West mont for a visit? Adware... Hour tons, Role play if Mork n groups of three Student A pays the role ofa Visor and Student fed morning. nomenon fie, Bis an INFORMATION orriceR in a tourist information office. Student C is ere the OssenveR who will listen tothe people on the phone and comment Certainly, yes, icon send you alist ‘onhow they sound. Did they follow al the Rules in B1? The two people on ofall the hotels, the phone should sit back-to-back, so that they can't see each other's Youcan get here by cor or by train, faces and reactions. ‘The nearest alrport is... Let me see, yes, it’s ath July. The Ossenver gives feedback tothe speakers. Then change roles so that a different person has a turn at being the information officer The Oasenver gives feedback tothe speakers. Then change roles so that everyone has a turn at being the information officer. Ifyou smile while you're talking the phone, your listener can “hear your smile. But it's best not to try be funny or make jokes over th phone— your listener may think g sarcastic, or may not PHONE CALLSBi Phone calls How may | help you? Listen to three phone calls and tick (./) the boxes to show what each caller wants to know. 1 Thefist client wants to reserve a table for lunch today. dinner tonight. lunch tomorrow. —_] 2 The second client wants to cancel his booking change hs booking confirm his booking, |_| 3 The third client wants someone to repair lamp. replace a lamp. bring an extra lamp. | Work in pairs Listen tothe calls again and decide which receptionist deals withthe client best. Give your reasons. Workin pairs Complete this nga cgtd lens byob dialogue with your own ideas. alos 1s Row cont nots jour Use some of the phrases in the Who's speoking, please? Speech balloon. Hello, Reception. This is... speaking. Could you hold the line for a moment, please? I'll put you through to... . Could you say that again, please? Could you spell that for me, please? Could I call you back later? ... What's your number? Tenves nee; Hel, Timer Tove tis fe.» sean Guient: Hello, my name's David Green. TRAVEL AGENT: sn o : ? CLIENT: ‘Well, | bought a flight ticket from Frankfurt to Mexico City from you ‘and now | need to change the outward flight date TRAVEL AGENT: Allright, I'll just get your fla ? Cuewt: Alright. Pome CALLSTRAVEL AGENT: Yes, hereitis, cuent: Yes: the ight numbers LH 414 and ie dat of travels May 13th TRAVEL AGENT: | Cuent: | want to depart an May 15th now by the same fight. TRAVEL AGENT: | Alright, Mr Gr@6N. sn . cuemt: 1 se. Hwang you think tl ae outa sort ou TRAVEL AGENT: — Htmay take @ Whi, on — Cent: Yes, certainly. My number is 555 6789 — extension us, TRAVEL AGENT: - semieeccmscamaenrsd cuent: Yes, its 556 6789 — extension 449, TRAVEL AGENT: - snicnned cuewt: Ni, t's four four nine. And can you call me back before 3 o'clock, please? TRAVEL AGENT: 7 is cum: Go. hear fom you son, the. Thankyou very much, TRAVELAGENT: a Cuewt Goodie 2 Pronunciation Listen and compare your ideas @ with the model version of the dialogue. Then practise it in pairs, = THT Hittite it tie oT taking it in turns to play the roles ail ofthe Cuewt and the TRAVEL AGENT, FaSTRiTTi Tlic aa NEEEa ‘Make sure you sound as polite as possible. C Roleplay Work in pairs Imagine that you are a MEMBER OF STAFF and a CLIENT Sean HRTE iL att hatTrciii ri pita tt a Pee talking on the phone. The member of staff must find out some re Tiitiiil Haiti Til PLEA AA FERAL personal information about the client and write it down on the form. Ask the client to repeat or ‘spell out any details you don't catch. Then change roles so that ‘you both get a turn at asking the CLEREGISTRATIONNUMBER: | questions. PHONE CALLS @Phone calls AL. ‘out hear two phone calls toa rail information office. Listen and & fill in the missing information in the timetable. traintype | TGV CIS TGV IC TGV Ic EN NN EN EN EN | trainnumber | EC21 35 EC23 335 EC29_— 329 213-223 215219217 Paris Lyon a 1218 548 1930 2004 20072208 Lausanne a | 1106 (ane a Laveonne 4 113 Pani aii SeeT 7 eS Milan Centrale 0 wiz 1 04 Venice Senta Lacie a os || | | FlorenceSMN 0 0738 | Rome Termini a 1126 B You'll hear six more phone calls. Note down the information each caller is. given. * The fax NUMBET IS nan 1 _ G2 tomicass Dinner is served from sae The phone number is The price of a double room is from to depending on the facilities. 6 The phone numbers, son nd the fax number is PHONE CALLS Everyone finds it hard to understand numbers in a foreign language, and sometimes even in thy language. Beai when you're using English to saiy numbers to a client whose first language isn't English. When giving out numbers, say them slowly and cleatly.f | | | C1 Bis Pronunciation Practise these phone calls in pairs. Make sure that you sound helpful and friendly and that you give the requested information very clearly. ‘Sit back-to-back, or avoid looking at each other during the calls. Hello, New Zealand Lodge Association. How may {help you? = Could you tell me the phone number of Kingfish Lodge, please? Yes, certainly. It's 64 9 405 0164. ~ 649.405 0164? Yes, that’s right. = Good. OK, thank you very much You'e welcome. Hello, New Zealand Lodge Association. How may ! help you? — Could you tell me the address of Inverness Estate, please? Yes, certainly. t's Ness Valley Road, RD, Papakura, New Zealand. = How do you spell thot? NE double S, Ness Valley Road, RD 5, PAPAKURA. — Wess Valley Road, RD 5, PAPAKURA? Yes, that’s right. = Good. Thank you very much. You're welcome. Role play Workin pairs One of you should 1m sory, could you soy Yes, certainly Its... look at Activity 8 on page 111, the ‘thot again, please? just checkit for you.)usta ather at Activity 23 on page 119, Irson couldyuseytha | moment please in more slowly, please? You'll be playing the roles of Tee fea tne aig TSU acca eee eae CoE Toast and INFORMATION oFrcE. Sit prey ametenetasesn aes back-to-back, or avoid looking at information?... What's your each other during the calls. ‘number, please? This role play is in two parts. PHONE CALLS® Phone calls Taking messages You'll hear a client leaving a message about some tickets you have been asked to deal with. Listen and decide what important information is missing from these notes. And what is noted down incorrectly? [Horizon Travel Date: 7 vy Time: 12.45 Message for: Gremma From: Mr Boyle Tel.Nos 324 9856 Mr Boyle wants o change his baking to New Yok: with Aton Hos Now warts fo fy on 16 Cet ct 14:00, toad of 2 Ct Frfers Metro Hotel 2 Rottercom Hotel Rotem flight can be 09.50 or 22. 25. all hit on Fri, ‘You'll hear two messages which have been left on answer machines. Note down ‘the main points of each message on the message pads. es When taking a message, always check with the client that you have noted down the points correctly jally the names, dates, sand numbers ~ PHOENIX HOTEL~ INFORMATION BUREAU EAN TIM Date and time. MESSAGE FOR ‘Message for RO ENO. E ae si Tel. No. PHONE CALLS— 2. Workin pairs Compare your notes and discuss these questions: the © Did you miss any important information? © Did you include any unnecessary information? © Is yourhandwriting readable and could another person understand i the message? 3° Writing een ahh Rewrite the messages in note theimporaneinbrmation form so that another person can write down, understand them clearly. You can'tweite down every wor | the iene sa, soyou nave to decide whats relevant andl what C Roleplay | ork in pairs One of you should look at Activity 8 on pago 112, the other at EW petvity 24 on page 120. You'll be giving and receiving some more messages. Note down the information you're given on the message pads. This role play isin four parts. - BAY VIEW BAY VIEW HOTEL HOTEL | : The i | | PHONE CALLSFood and drink TATOO MANLONATITANeS [\_ Morkingroops Discuss these Kindly indicate the numberof orders and the time you wish cmettoass breakfast to be served, Please hang this menu on the ouside docrknob before 11:00 Pv. © Whatis usually served for breaastin ahatelin your country? ‘© What do peoote in your country atl To be served between: usually have for breakfast when | they're af hone? a sii 3 eel aoa ~ 9:00 : 7:00 ~ 200 ~ 9:30 ve for © Mat oyu esl by Bede Maries ° (8.00 ~ 8:30 Date Room lo. Name. [No. of Persons Orders | AMERICAN BREAKFAST 2,000 Juice Orange OQ) Tomato) Grapefruit Eggs 0 Friea Scrambled 2 Seabee Yan) Son Saas Q Boiled Q) Minutes reakfast Rolls with Jam & Marmalade | Beverage () Coffee | Tea with atk C Lemon | O Mik po @® 00D NO DRINKsep gee cmaeea eter cpg 111 CONTINENTAL BREAKFAST ¥1,100 [~~ | Juice” QJOrange Oy Tomato Grapefruit | Breakfast Rolls with Jam & Marmalade || Beverage ) Coffee | Tea with O) mike Q Lemon | O Mik i The items on the regular Room Service breakfast menu are also available. Please write in here eny you would lke, Qa Q You'll hear three guests Qa # phoning to order breakfast in = their rooms. Listen and note ‘SRevmmae ta rt down Tow eee Holiday (1) what the guest in Room 213 wants by ticking (7) the Metropolitan Tokyo | | breakfast menu; (2) what the guests in Rooms ‘121 and 305 want on this form. Rio etter ne fu : 305 | Pronunciation 2 Roleplay Listen, and repeat the questions used Work in pairs Take itn turns to play the roles of by the person taking the order. a GUEST and a WarTeR/WaITRESS. I'd like some tea, , please. Guest ‘WAITER/WAITRESS. = Would you lke i with milk ortemon? (ty t0 sound bright and helptul) an have sone fruit juice, please? sasinea sci iare huts onnge ice oaeehatice? snes sit tea with milk or lemon? ‘uit juice ‘orange oF grapefruit? hot dink tea or coffee? cate with ream or witout? Tried eges: ‘with ham or bacon? breakfast rolis ‘butter or margarine? Role play Work in pairs Take itin turns to play the roles of a Guest ordering breakfast over ‘the phone, and a MemaeR oF staFF taking the order. Order from the same breakfast ‘menu that you used before. F000 AND DRINK @| Food and drink i is Explaining dishes Ai You'll hear a description of how to make the Spanish dish, paella. Before you listen, look at the picture. How many of the ingredients can you identify? Do you know what goes into a paella? 2 listen to the description and decide if I 2 these statements are true (/) or fase (X). The riceis cooked first. | The basic ingredients are stir-fried A paella is baked in the oven. Itmust be stirred all the time it's cooking. The ice takes about 20 minutes to cook 3 Work in pairs Discuss these questions: © Isita dish you'd like to eat? Why/Why not? © Isita dish you'd like to make? Why/Why not? By Workin groups Look at the pictures. Use the words inthe list below to identify the methods of cooking shown in each one. steam boil gill/broil stirtry deep fry bake ® F000 aN DRINK2. Work in pairs How do things taste? Discuss how you think these dishes taste, using the words in the list. spicy (hot) creamy (rich) plain sweet sally sour biter French chocolate mousse Indian cerry German bread Work in groups Think of some more ingredients, dishes or sauces that you can describe with the words in the lst above C1. Think about dishes you know — starters, man courses and desserts. How can you describe them to.a guest? Write a short menu including five dishes that are typical of your country. 2 Role play Work in pairs Take it in turns to play the roles of a Customer and ‘Moules marinigre? That's mussets cooked in a WAITER WarRess, Tare nna: Warrer/WatrRess Lannea ol cane That's layers of paste, meat sauce and ‘Show your menu to the creamy sauce baked in the oven. customer. Poella ola valenciana? That's rice cooked with meat, shellfish Customer Sanetan aoe » Ask about each ofthe dishes ‘on the menu. Warrer/ WAITRESS Explain tow each dish is prepared F000 AND DRINK ®)Bi Food and drink May | take your order? Work in pairs Note dawn three auestions a customer might ask MENU about this menu. Dacide how you would answer each question. Appetizers and soups You'l hear three guests ordering uneee ee from the menu. Nate down their Mea weithipensvine ders, including the changes eit they request. Grilled sardines with lemon juice and garlic Workin pairs Listen again and een then discuss these questions: ‘© Which waiter or waitress did the best job? Entrées © Who made a mistake? What was Grilled fillet steak served with French fries ‘the mistake? 55 Pan-fried trout served with tagliatelle . feneie est Liew m ‘Venison steak with pepper sauce served was the most efficient th ‘Who was the most friendly? eleeried thes Veal schnitzel served with new potatoes Grilled lamb chops served with sauté potatoes Allserved with vegetables of the day Today’s specials Tomato, spinach and eggplant casserole Poached salon wilh a ginger and line Wuice sauce Fill the blanks in this dialogue. Warrer: Are you ready to order, sit? Customer: Yes. I'd like a steak, please. Waiter: Coral. HOW nnn ) Customer: Medium rate, please, And can | have it with rice instead of French fries? Warren: Yes, OF COUFSE, WOU .onnnsnmnnnssnnniinninnninininnnn? Customer: Yes, a mixed salad would be nice. F000 AND DRINKFine, sit, and WOUIE a ? Oh, yes, Let's see ... What's the soup ofthe day? Today we have cream of asparagus — it's made wih fresh asparagus. CusroneR: Good, OK, Ihave tha. Warrer: And would... svntnnnneisnane Customer: No, 'l have a beer, | think. Do you have local draught baer? Warrer: Aig afraid ae ean yg MRR CORRE Customer: Yes, OK, never mind. That'll be fine. Wairer: So, that's] medium rare steak with rice and a mised salad, And ‘ream of asparagus soup to start with Is that right? Custome Yes, that’s right. And can | have some bread, please? Warrer: ee Customer: Thanks very much. 2 Pronunciation —__ - ——_ @ Listen toa model version ofthe dialogue. Then practise itin pais, takingitin news wittrscicartelkvos turns to play the roles of the WairER/WaITRESS and the CUSTOMER. Make sure you always double-check that you've sound as friendly and helpful as possible. tote things down ight. This gives the clients a chance to Sure they haven't made any Cy. Workinpairs Add one more item to cach part of the menu, including anothor few. special. 2 Role play Workin groups Take itin turns to play the roles of a ‘Warrer/WaITRESS and a table of two or three CusTOMERS. Use the menu opposite. After each turn, the guests give feedback on how wall the waiter or waitress did their job. 3. Workin pairs What are the local specialities of your region? What would you say to a customer, to encourage him orher to try them? How are they prepared? +000 AND Ink (C1 Food and drink Drinks snacks and desserts Work in pairs Look atthe pictures and label the drinks that are shown, Then discuss these questions: ‘© Which ofthe drinks are the most popular in your country? ‘© Which very popular drinks are not shown? Work in pairs Match these words tothe drinks below. Some of them have two or more matches — try to find them all. a glass bottle carafe carton can jar jug pat cup of beer wine milk tea lemonade orange juice honey BAMPLES: A glass of beer i bate of baer etek or Work in pairs Look at the menu opposite and add suitable prices. Then add one more item (including price) to each section of the menu. What questions would a customer ask about the items on the menu? How would you answer their questions? Role play maces ibs ET Jl Work in groups Take it in turns to play the roles of a Doreitiee Hike Sometnies: Warrer/WaiTeess and some Cusrouwens at the Palm Beach ue Café. id you enjoy your ...? | — . That comes to 43 dollars altogether. j Customers Order something to eat and something to drink ee Then imagine time has passed and ask or your ance bill and py it. \WAITER/WATRESS Take the order. Then imagine time has passed and present the bill ooo avo oRiMkSnacks Fove-wade Fumbrger with french fries ond bd Freshly mode sondwiches with a cheice of filings Waldorf salad Ove special Clb sandwich Desserts Chocelate movsse and cakes Frfitercles with checolate sauce Frosh friit salad Apple pie with whipped cream Carrot cake Black Forest cherry cake Drinks Epes, cappiccine or Filter coffeo Indian, China or green tea teed tea or coffee ‘Freshly syeezed i TLE eat, en mf seid Enjey your jee ee bake or strawberry ice cream milkshake meal! Dy fovea three people talking about their work. Listen to what they 2. Workin pairs Discuss these say about what they do and what they enjoy (v/) and don't enjoy (X) questions: & about their work. Match the comments to the person who says them. © What do you tinkis the worst thing about eac person's job? fy ‘© What do you think is the best thing? waitress vox alcohol makes 20% of people behave badly) asking noisy customers to be quiet E Fiona being busy | barmaid dealing with complaints i explaining what things are n bt trard work, late nights, long shifts | large orders cause delays for ather tables Sam meeting people from other countries restaurant nol being too closet the customers manager recommending drinks | | ooo AND DRINK @)19 ® Food and drink Eating habits Ay. Reateach ofthese newspaper articles and then write down your answers tothe questions below. SS SS Mediterranean diet endorsed FURTHER claims that a Mediterranean diet is good for you are published today by Greck researchers, who say that a diet high in fruit, vegetables, and olive oil and low in meat and dairy products, allows for a healthy old age. “The researchers looked at 182 men and women aged over 70 in three Greek villages, measuring food intake and other lifestyle factors during 1988 ‘and 1990, and returned in 1993 to look at the numbers who had died. Writing in the British Medical Journal, the researchers say that those villagers who ate a traditional diet had a 17 per cent reduction in the chance of death compared to those who did not. ‘The diet is given as high intake of olive oil, moderate alcohol consumption, high consumption of legumes. (beans and pulses), cereals, vegetables and fruits, and low consumption of meat and dairy products. 1 Mfyoueata traitional Mediterranean diet, what are the five main ingredients that you eat alot of? 2 And what do you eat ess of? 2. Work in groups Discuss these questions: 3 4 What McDonald's food will you not be able to get on the McPlane? Fast food takes off without frying licence ‘THE MeDonala’s hamburger company is going into the airline catering business. A Swiss charter plane wil be painted in the MeDonaid’s eolours, some cabin staff will wear MeDonald’s outfits, and the inflight food, instead of the customary cold collation, will be Big Macs and chicken McNuggets «The service will be introdueed on April 1, which initaly led some people to suspect an April Foo! trek, but the company and its Swiss airline collaborator, Crossair, confirmed yesterday that the project is no hoax. I'will serve charter routes from Geneva. and Zurich o populat European holiday resors Inline with the MeDonuld’s practice of prefixing products with “Me”, the 161-seater MDS3 jet will be Known officially as the MePlane, Its fuselage will be painted to depict the McDonald's golden arches, and the cabin seats wll be upholstered in bright red leather MePlane’s interior will eck o create the atmosphere of ‘4 MeDonale’s high street outlet, complete with “Have a nice day” greetings from the cockpit. Reto Meister, Crossair spokesman, said yesterday: “The whole pearance of the plane will be of a MeDonald’s restaurant” He did not know ifthe cabin drinks trolley would be replaced by a milkshake dispenser. Chips, or ‘ries’ as McDonalds call ther, have been ruled out because ofthe danger of using a deep-fat rier, Crossair ‘sa subsidiary of Swissair, and 80 per cent of is normal Dassengers are businessmen. Mr Meister said. the Service would be limited, initially, to one holiday carter route, What drinks might be served instead of the usual aitline drinks? ‘© Would you like to follow a traditional Mediterranean diet? Why/Why not? ‘© Would you like all airlines to offer the same food as the McPlane? Why/Why not? ooo AND DRINK