Applied model: all models with firmware V 3.

1) No rotation
Symptom: The Rotation Unit is rotating to set the ready position
automatically when device is ON. In this period, the Rotation Unit is
not moving and device can not get a READY condition.
 Applied model: all models with firmware V 3.X

1) No rotation
Check point A: DC cable connection to 1 channel motor driver

< 1 Channel motor driver >

 Applied model: all models with firmware V 3.X

1) No rotation
Solution A : Re-connect DC connection

RED
BLACK

RED
BLACK
 Applied model: all models with firmware V 3.X

1) No rotation
Check point B : Dip switch at 1 channel motor driver

< 1 Channel motor driver >

 Applied model: all models with firmware V 3.X

1) No rotation
Solution B : Change Dip switch’s set-up

When 1,2 is ON or 1 is ON, Rotation unit will not move. Also

1,2,3 is all OFF, Rotation Unit will backlash.
 Applied model: all models with firmware V 3.X

1) No rotation
Check point C : Other connection to 1 channel motor driver

< 1 Channel motor driver >

 Applied model: all models with firmware V 3.X

1) No rotation
Solution C : Re-connect other connection

< 1 Channel motor driver >

GREY
BLACK
PURPLE
BLUE BLUE
ORANGE RED
GREEN ORANGE
RED GREEN
YELLOW BLACK
BROWN
WHITE
 Applied model: all models with firmware V 3.X

1) No rotation
Check point D : Connection on the Power board (1/2)
Please make sure the power is off when you touch anything on Power board.

< Power board >

 Applied model: all models with firmware V 3.X

1) No rotation
Check point D : Connection on the Power board (2/2)
Please make sure the power is off when you touch anything on Power board.
 Applied model: all models with firmware V 3.X

1) No rotation
Solution D : Reconnect the connecter to other socket
Please make sure the power is off when you touch anything on Power board.
 Applied model: all models with firmware V 3.X

2) Backlash
Symptom: The Rotation Unit is rotating to set the ready position automatically
when device is ON. In this period, the Rotation Unit is rotating
opposite way and it physically blocks to rotate with rattling noise.
 Applied model: all models with firmware V 3.X

2) Backlash
Check point A : Dip switch at 1 channel motor driver

< 1 Channel motor driver >

 Applied model: all models with firmware V 3.X

2) Backlash
Solution A : Change Dip switch’s set-up

< 1 Channel motor driver >

When 1,2 is ON or 1 is ON, Rotation unit will not move. Also

1,2,3 is all OFF, Rotation Unit will backlash.
 Applied model: all models with firmware V 3.X

3) Speed
Symptom: The Rotation Unit is rotating to set the ready position
automatically when device is ON. In this period, the Rotation Unit is
not moving and device can not get a READY condition.
 Applied model: all models with firmware V 3.X

3) Speed
Check point A : Switch value at 1 channel motor driver

< 1 Channel motor driver >

 Applied model: all models with firmware V 3.X

3) Speed
Solution A : Please DO NOT change any of this switch values other than below.

< 1 Channel motor driver >

 Applied model: all models with firmware V 3.X

1) Moving Sound
Symptom: Device makes strange sound then usual when the Rotation Unit
is moving.
 Applied model: all models with firmware V 3.X

1) Moving Sound

< Step motor >

< 2 or 3 channel Motor driver >

It is used 2 or 3 channel motor driver
depend on the device model.
 Applied model: all models with firmware V 3.X

1) Moving Sound
Check point A : Step motor’s coupling (1/2)

< Step motor >

 Applied model: all models with firmware V 3.X

1) Moving Sound
Check point A : Step motor’s coupling (2/2)
 Applied model: all models with firmware V 3.X

1) Moving Sound
Solution A : Step motor’s coupling

< Step motor >

 Applied model: all models with firmware V 3.X

1) Moving Sound
Check point B : Step motor’s dip switch value

3 2 1
 Applied model: all models with firmware V 3.X

1) Moving Sound
Solution B : Step motor’s dip switch value

3 2
1

5 9 5
 Applied model: all models with firmware V 3.X

2) No movement
Symptom : Rotation Unit is not moving when the device is ON.
 Applied model: all models with firmware V 3.X

2) No movement
Check point A : Connection between step motor and
2or3channel motor driver (1/2)

< Step motor >

< 2 or 3 channel Motor driver >

It is used 2 or 3 channel motor driver
depend on the device model.
 Applied model: all models with firmware V 3.X

2) No movement
Check point A : Connection between step motor and
2or3channel motor driver (2/2)
 Applied model: all models with
firmware V 3.X

2) No movement
Solution A : Reconnect the connector

BLUE
RED
ORANGE
GREEN
BLACK
 Applied model: all models with firmware V 3.X

2) No movement
Solution A-1 : Connect to other socket

3
2 1
 Applied model: all models with firmware V 3.X

2) No movement
Check point B : Connection on Power board (1/2)
Please make sure the power is off when you touch anything on Power board.

< Power board >

 Applied model: all models with firmware V 3.X

2) No movement
Check point B : Connection on Power board (2/2)
Please make sure the power is off when you touch anything on Power board.
 Applied model: all models with firmware V 3.X

2) No movement
Solution B : Reconnect the connecter to other socket
Please make sure the power is off when you touch anything on Power board.
 Applied model: all models with firmware V 3.X

1) Rotation and Movement both are not working (Control panel ON)
Symptom : Rotation Unit is not rotating and not moving while Control
panel’s lights are ON.
 Applied model: all models with firmware V 3.X

1) Rotation and Movement both are not working (Control panel ON)
Check point A : Connection on Power board (1/3)
Please make sure the power is off when you touch anything on Power board.

< Power board >

 Applied model: all models with firmware V 3.X

1) Rotation and Movement both are not working (Control panel ON)
Check point A : Connection on Power board (2/3)
Please make sure the power is off when you touch anything on Power board.

< Power board >

 Applied model: all models with firmware V 3.X

1) Rotation and Movement both are not working (Control panel ON)
Check point A : Connection on Power board (3/3)
Please make sure the power is off when you touch anything on Power board.
 Applied model: all models with firmware V 3.X

1) Rotation and Movement both are not working (Control panel ON)
Solution A: Reconnect the connector
Please make sure the power is off when you touch anything on Power board.
 Applied model: all models with firmware V 3.X

1) Rotation and Movement both are not working (Control panel ON)
Check point B : Fuse on Power board (1/4)
Please make sure the power is off when you touch anything on Power board.
 Applied model: all models with firmware V 3.X

1) Rotation and Movement both are not working (Control panel ON)
Check point B : Fuse on Power board (2/4)
Please make sure the power is off when you touch anything on Power board.

F
U
S
E
 Applied model: all models with firmware V 3.X

1) Rotation and Movement both are not working (Control panel ON)
Check point B : Fuse on Power board (3/4)
Please make sure the power is off when you touch anything on Power board.

F
U
S
E
 Applied model: all models with firmware V 3.X

1) Rotation and Movement both are not working (Control panel ON)
Check point B : Fuse on Power board (4/4)
Please make sure the power is off when you touch anything on Power board.

< Circuit tester >

 Applied model: all models with firmware V 3.X

1) Rotation and Movement both are not working (Control panel ON)
Solution B : Change the fuse
Please make sure the power is off when you touch anything on Power board.

Beep~

< Circuit tester >

 Applied model: all models with firmware V 3.X

2) Rotation and Movement both are not working (Control panel OFF)
Symptom : Rotation Unit is not rotating and not moving while Control
panel’s lights are ON.
 Applied model: all models with firmware V 3.X

2) Rotation and Movement both are not working (Control panel OFF)
Check point A : Operation board connection on MCU board

< MCU board >

 Applied model: all models with firmware V 3.X

2) Rotation and Movement both are not working (Control panel OFF)
Solution A : Reconnect the connector
 Applied model: all models with firmware V 3.X

2) Rotation and Movement both are not working (Control panel OFF)
Check point B : Connection on Power board (1/2)
Please make sure the power is off when you touch anything on Power board.

< Power board >

 Applied model: all models with firmware V 3.X

2) Rotation and Movement both are not working (Control panel OFF)
Check point B : Connection on Power board (2/2)
Please make sure the power is off when you touch anything on Power board.
 Applied model: all models with firmware V 3.X

2) Rotation and Movement both are not working (Control panel OFF)
Solution B : Reconnect the connector
 Applied model: all models with firmware V 3.X

2) Rotation and Movement both are not working (Control panel OFF)
Check point C : Fuse on Power board (1/4)
Please make sure the power is off when you touch anything on Power board.

< Power board >

 Applied model: all models with firmware V 3.X

2) Rotation and Movement both are not working (Control panel OFF)
Check point C : Fuse on Power board (2/4)
Please make sure the power is off when you touch anything on Power board.

FUSE
 Applied model: all models with firmware V 3.X

2) Rotation and Movement both are not working (Control panel OFF)
Check point C : Fuse on Power board (3/4)
Please make sure the power is off when you touch anything on Power board.

FUSE
 Applied model: all models with firmware V 3.X

2) Rotation and Movement both are not working (Control panel OFF)
Check point C : Fuse on Power board (4/4)
Please make sure the power is off when you touch anything on Power board.

< Circuit tester >

 Applied model: all models with firmware V 3.X

2) Rotation and Movement both are not working (Control panel OFF)
Solution C : Change the fuse
Please make sure the power is off when you touch anything on Power board.

Beep~

< Circuit tester >

 Applied model: all models with firmware V 3.X

1) Not working Control panel button

Symptom : When the user press scanning mode button (Pano, TMJ, Ceph,
CT), one of scanning mode button doesn’t work.
 Applied model: all models with firmware V 3.X

1) Not working Control panel button

Check point A : Dip switch on MCU board (1/2)

MCU board
 Applied model: all models with firmware V 3.X

1) Not working Control panel button

Check point A : Dip switch on MCU board (2/2)

< MCU board >

Dip switch
 Applied model: all models with firmware V 3.X

1) Not working Control panel button

Solution A : Dip switch set up
< Dip switch>

Function Dip switch Relevant model

1 2
Pano Off Off Point 100HD, 500HD, 800HD
Pano + Ceph Off On Point 500C HD, 800S HD
Pano + CT On Off Point 3D Combi 500 HD
Pano + Ceph + CT On On Point 3D Combi 500C HD
 Applied model: all models with firmware V 3.X

1) Image is not acquiring from scanning

Symptom : Sensor is connected, X-ray is exposing and all the device is
working properly, but scanned image is not acquiring.

No acquired image
 Applied model: all models with firmware V 3.X

1) Image is not acquiring from scanning

Check point A : Check the connection of CN6 from MCU board. (1/2)

MCU board
 Applied model: all models with firmware V 3.X

1) Image is not acquiring from scanning

Check point A : Check the connection of CN6 from MCU board. (2/2)
 Applied model: all models with firmware V 3.X

1) Image is not acquiring from scanning

Solution A : Reconnect CN6 to MCU board.
 Applied model: all models with firmware V 3.X

1) Image is not acquiring from scanning

Check point B : Check the connection of CN6 cable (1/2)
If it still fail to acquiring image after reconnecting CN6 cable, please follow
below steps.
 Applied model: all models with firmware V 3.X

1) Image is not acquiring from scanning

Check point B : Check the connection of CN6 cable (2/2)

B
< Circuit tester >
 Applied model: all models with firmware V 3.X

1) Image is not acquiring from scanning

Solution B : Rework CN6 cable
1) Column is not moving UP/Down
Symptom : Device is ON, and press UP/Down for column move. BUT
column is not moving even button is working(BEEP sound when press the
UP/DOWN button)
1) Column is not moving UP/Down
Check point A : Check the connection Inverter Motor Driver
1) Column is not moving UP/Down
Solution A : Micro switch adjustment (1/3)
1) Column is not moving UP/Down
Solution A : Micro switch adjustment (2/3)
1) Column is not moving UP/Down
Solution A : Micro switch adjustment (3/3)