Unit No.

5: Stress at workplace & Organizational Change

Session Objectives

• Identify forces that act as stimulants to change, and contrast planned and
unplanned change.
• List the forces for resistance to change.
• Compare the four main approaches to managing organizational change.
• Demonstrate two ways of creating a culture for change.
• Define stress and identify its potential sources.
• Identify the consequences of stress.
• Contrast the individual and organizational approaches to managing stress.
• Explain global differences in organizational change and work stress.

Presentation By : Dr. Shubhangee Ramaswamy

Forces for Change
• Nature of the Workforce
• Greater diversity
• Technology
• Faster, cheaper, more mobile
computers and handheld devices
• Economic Shocks
• Mortgage meltdown
• Competition
• Global marketplace
• Social Trends
• Environmental awareness and liberalization
of attitudes towards gay, lesbian and transgender employees
• World Politics
• Opening of markets of China

Presentation By : Dr. Shubhangee Ramaswamy

Planned Change

Change
• Making things different
• Planned Change
• An intentional, goal-oriented activity
• Goals of planned change
• Improving the ability of the organization to adapt to changes in its environment
• Changing employee behavior
• Change Agents
• Persons who act as catalysts and assume the responsibility for managing change
activities

Presentation By : Dr. Shubhangee Ramaswamy

Resistance to Change

Resistance to change appears to be a natural and positive reaction to

change.
Forms of Resistance to Change:
• Overt and Immediate
• Voicing complaints, engaging in job actions
• Implicit and Deferred
• Loss of employee loyalty and motivation, increased errors or mistakes, increased
absenteeism
• Deferred resistance clouds the link between source and reaction

Presentation By : Dr. Shubhangee Ramaswamy

Sources of Resistance to Change

Presentation By : Dr. Shubhangee Ramaswamy

Tactics for Overcoming Resistance to Change
• Education and Communication
• Show those effected the logic behind the change
• Participation
• Participation in the decision process lessens resistance
• Building Support and Commitment
• Counseling, therapy, or new-skills training
• Implementing Change Fairly
• Be consistent and procedurally fair
• Manipulation and Cooptation
• “Spinning” the message to gain cooperation
• Selecting people who accept change
• Hire people who enjoy change in the first place
• Coercion
• Direct threats and force
Presentation By : Dr. Shubhangee Ramaswamy
The Politics of Change
• Impetus for change is likely to come from external change agents,
new employees, or managers outside the main power structure.
• Internal change agents are most threatened by their loss of status
in the organization.
• Long-time power holders tend to implement incremental but not
radical change.
• The outcomes of power struggles in the organization will
determine the speed and quality of change.

Presentation By : Dr. Shubhangee Ramaswamy

Lewin’s Three-Step Change Model

• Unfreezing
• Change efforts to overcome the pressures of both individual resistance and
group conformity by increasing the driving force and decreasing the
restraining force
• Moving
• Moving from the status quo to the desired end state
• Refreezing
• Stabilizing a change intervention by balancing driving and restraining forces

Unfreeze Move Refreeze

Presentation By : Dr. Shubhangee Ramaswamy

Lewin: Unfreezing the Status Quo

• Driving Forces
• Forces that direct behavior away from the status quo
• Restraining Forces
• Forces that hinder movement from the existing equilibrium

Presentation By : Dr. Shubhangee Ramaswamy

Creating a Culture for Change: Innovation
1. Stimulating a Culture of Innovation
• Innovation: a new idea applied to initiating or improving a product,
process, or service

• Sources of Innovation:
• Structural variables: organic structures
• Long managerial tenure
• Slack resources
• High degree of interunit communication

• Idea Champions: Individuals who actively promote the innovation

Presentation By : Dr. Shubhangee Ramaswamy

Creating a Culture for Change:
Learning
2. Learning Organization
• An organization that has developed the continuous capacity to adapt
and change
• Characteristics
• Holds a shared vision
• Discards old ways of thinking
• Views organization as a system of relationships
• Communicates openly
• Works together to achieve shared vision

Presentation By : Dr. Shubhangee Ramaswamy

Creating a Learning Organization
• Overcomes traditional organization problems such as:
• Fragmentation
• Competition
• Reactiveness

• Manage Learning by:

• Establishing a strategy
• Redesigning the organization’s structure
• Flatten structure and increase cross-functional activities
• Reshaping the organization’s culture
• Reward risk-taking and intelligent mistakes

Presentation By : Dr. Shubhangee Ramaswamy

Work Stress
Stress
• A dynamic condition in which an individual is confronted with an
opportunity, constraint, or demand related to what he or she desires and
for which the outcome is perceived to be both uncertain and important
• Types of Stress
• Challenge Stressors
• Stress associated with workload, pressure to complete tasks, and time urgency
• Hindrance Stressors
• Stress that keeps you from reaching your goals, such as red tape
• Cause greater harm than challenge stressors

Presentation By : Dr. Shubhangee Ramaswamy

Demands-Resources Model of Stress
• Demands
• Responsibilities, pressures, obligations, and uncertainties in the workplace
• Resources
• Things within an individual’s control that can be used to resolve demands
• Adequate resources help reduce the stressful nature of demands

Presentation By : Dr. Shubhangee Ramaswamy

Potential Sources of Stress

• Environmental Factors
• Economic uncertainties due to changes in the business cycle
• Change in business priorities due to changes in the political scenario
• Threat to manpower requirement due to technological
changes/innovation
• Organizational Factors
• Task demands related to the job
• Role demands of functioning in an organization
• Interpersonal demands created by other employees
• Personal Factors
• Family and personal relationships
• Economic problems from exceeding earning capacity
• Personality problems arising from basic disposition

Presentation By : Dr. Shubhangee Ramaswamy

Consequences of Stress

• Stressors are additive: high levels of stress can lead to the following
symptoms
• Physiological
• High blood pressure, headaches, stroke
• Psychological
• Dissatisfaction, tension, anxiety, irritability, boredom, and procrastination
• Greatest when roles are unclear in the presence of conflicting demands
• Behavioral
• Changes in job behaviors, increased smoking or drinking, different eating habits, rapid
speech, fidgeting, sleep disorders

Presentation By : Dr. Shubhangee Ramaswamy

Not All Stress Is Bad: The Proposed Inverted-U
Relationship Between Stress and Job
Performance

Note: This model is not empirically supported

• Not all stress is bad: some level of stress can increase productivity
• Too little or too much stress will reduce performance

Presentation By : Dr. Shubhangee Ramaswamy

Managing Stress

• Individual Approaches
• Implementing time management
• Increasing physical exercise
• Relaxation training
• Expanding social support network
• Organizational Approaches
• Improved personnel selection and job placement
• Training
• Use of realistic goal setting
• Redesigning jobs
• Increased employee involvement
• Improved organizational communication
• Offering employee sabbaticals
• Establishment of corporate wellness programs
Presentation By : Dr. Shubhangee Ramaswamy
Summary and Managerial Implications
• Organizations and the individuals within them must undergo dynamic
change

• Managers are change agents and modifiers of organizational culture

• Stress can be good or bad for employees

• Despite possible improvements in job performance caused by stress,

such improvements come at the cost of increased job dissatisfaction

References:
• Organizational Behavior, Fred Luthans
• Organizational Behavior, K Ashwathappa
• Robbins, Judge and Vohra, Organizational Behavior, 15th Edition

Presentation By : Dr. Shubhangee Ramaswamy