A Survey Of Factors That Influence The Performance Of

Secretaries In Private Organization (Case Study Of Private

Organization In Nsukka LGA, Enugu State)

 TABLE OF CONTENT

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of content

CHAPTER ONE

1.1 Introduction/Background of the study

1.2 Statement of the problems

1.3 Purpose pf the study

1.4 Significance of the study

1.5 Assumption of the study

1.6 Research questions

1.7 Delimitation of the study

1.8 Definition of terms.

CHAPTER TOW

2.1 Literature review

2.2 Factors that lead to job satisfaction among secretaries

2.3 Factors that cause poor human relations between the boss and the

secretary

2.4 Measures that could help improve job performance of secretaries

2.5 Summary of literature review.

CHAPTER THREE

3.1 Research methodology

3.2 Design of the study

3.3 Area of the study

3.4 Population of the study

3.5 Sample size of the study

3.6 Description of the instrument

3.7 Validation of the instrument

3.8 Distribution and retrieval of questionnaire

3.9 Method of data analysis

3.10 Decision rule

CHAPTER FOUR

INTRODUCTION

4.1 Data presentation

4.2 Data analysis

CHAPTER FIVE

SUMMARY OF FINDINGD, CONCLUSION AND

RECOMMENDATION

5.1 Summary of findings

5.2 Conclusions

5.3 Recommendations

5.4 Suggestion for further research

Reference

Appendix
 CHPATER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

The word secretary is derived from the Latin Word “Secretus” which

liberally means secret. According to John Harrison a secretary is an

executive assistance or anyone who acts as a personal assistant to a senior

executive.

Oxford Dictionary defines as secretary as an employee in an office

who deals with correspondence. Keeps records make arrangements and

opportunities for a particular member of the staff.

Azuka E.B defines it as a person employed by another person,

society or corporation for the purpose of conducting correspondence.

Keeping business records and transacting business.

He National Secretaries Association defines a secretary as an

assistance to an executive possessing mastery of office skills with ability to

assume responsibilities without direct supervisions who displays initiative,

exercises sense of judgment and who takes decisions within the scope of

assigned authority
 Another school thought says that a secretary is a person who

maintains high standard of confidentiality, a repository of information.

On the other hand, private organization can be defined as the

management of an organization by individuals, such as are profit orientated

and are taken of by the individuals.

SOME RESPONSBILITIES OF SECRETARIES ARE

1. Treating of mails

2. Answering of phone, she receives and answers the telephone

3. making travel arrangements

4. Receives visitors in the office

5. She arranges for meeting

6. Supervision of junior staff

7. Keeping a desk diary both for herself and her boss.

8. Miscellaneous functions is operation of office machines. The

secretary is the alter ego of the executive. She is also seen as the life

wire of the organization. All these notwithstanding, evidence on the

ground has pointed out some factors that results to ineffectiveness

ion work of secretaries. The ineffectiveness of secretaries canb

 diminish the efficiency of the organization concerned. These

inefficiencies was traced back to lack of good human relation

insufficient office equipment lack of job satisfaction and low pay

levels.

1.2 STATEMENT OF THE PROBLEM

The contributions and effectiveness of a secretary can either enhance

or diminish the efficiency of a private organization. It has been observed

that secretaries in private organizations performs below expectation of the

bosses and their poor performance could be attributed to certain conditions

or factors. Generally evidence of inefficiency is seen in their attitude

towards their work

It was suggested by Oklo Angele N. that certain number of factors

were responsible for this. They include poor salary, lack of human

relations, lack of interest in their work, poor working condition, inadequate

equipment unattractive fringe benefits, lack of job satisfactions. Therefore,

the responsibilities emulated cannot be fully actualized

 In addition to these, Onwuka L.I suggested that some secretaries in

private organization are quitting their jobs, which now resulted into lack of

competent secretaries. Other are not fully committed due to much

engagement like part time work in order to make both ends meet.

In view of the deteriorations state of private organization in Nsukka

local government area, this study is therefore designed to identify the

factors that influence the performance of secretaries in private organization.

1.3 PURPOSE OF THE STUDY

The aim of the study was generally to determine the factors that

influence the performance of secretaries in Nsukka local Government Area

of Enugu state specifically in the study has to

1. Identify the factors that course poor human relations between the

boss and the secretary.

2. Identify the factors that could distort job satisfaction of secretaries

3. discover the measures that could be used to improve the job

performance of secretaries.
1.4 SIGNIFICANCE OF THE STUDY

The importance of the investigation into factors that influence the

performance of secretaries in private organizations will help to find out the

factors that result to ineffectiveness and inefficiency of secretaries.

The research will enable the organization or the employers of labor

to know how to relate with their secretaries.

The findings of the study will help the secretaries to be interested

and proud of their jobs seeing alternative fringe benefits around which

brings about job satisfactions

In addition to these, this research will also assist future researchers in

the factors that influences the performance of secretaries in private

organization.

1.5 ASSUMPTION OF THE STUDY

The under listed assumption were inherent in the study

1. The private organization lacks some equipment needed by the

secretaries.
 2. There is poor human relations between the organization and the

secretaries

3. All the respondents will read and answer the questionnaire truthfully

1.6 RESEARCH QUESTIONS

This studies would seek answers to the following research questions.

1. What are the factors that cause poor human relations between the

boss and the secretaries

2. What are the factors that distort job performance of secretaries

3. What are the measures that can be used to improve the job

performance of secretaries

1.7 DELIMITATION OF THE STUDY

This study was delimited to the secretaries in some selected private

organizations in Nsukka local Government Area in Enugu state. It excluded

secretaries in civil service etc.

1.8 DEFINITION OF TERMS

The terms used in this study which have unique meaning that could

be subjected to different interpretations by different readers of this project

report are defined as follows

RESEARCHER: The person who carried out the investigation.

BOSS: This is the executive or the employer who gives order

the secretary

SECRETARY: Secretary is an assistance to the executive possessing

the mastery of office skill and ability to assume

responsibilities without direct supervision.

PRIVATE Means that a particular thing that is owned by one or

group of persons, not people ion general

ALTER AGO This means ones other self or an assistance

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