working EKG accounts

Take in consideration:
1. PATIENT DOB.
Do not take extra time/effort on patientes born before 1955. If debtor is not interested in
take care of his/her credit, flag this account as UNCOLLECTABLE and remove it from your
work queue.

2. CLIENT NAME – HOSPITAL.

In EKG accounts debtor must not recognize the original creditor, it’s your responsibility
advise them that EKG tests have 2 component, the technical one which is included in the
Hospital bill, and the professional component which is the “EKG interpretation” and it’s a
separate bill. (See list attached).

3. Date Of Service (DOS).

Some accounts have different Dates of Services. This information is necessary in order to
know if balance owed is “patient responsibility” or “Insurance pending”
Patients can submit claims to their insurance companies within 6 months after DOS.
If the account is older than 6 months do not request insurance information, inform debtor
that any insurance claim will be untimely filled.

4. INSURANCE. If the debtor was under insurance coverage by DOS, collector must request
the insurance information (Policy Holder, company name, policy #, address.) and sent it to
the client. Collector must also:
- Flag the account as “insurance pending” under the Status Code INS.
- Set a time reminder to follow up insurance response (45 days)

5. CHARITY LETTERS. Some debtors will call to inform that they received a CHARITY letter
from the Hospital. Request copy of charity letter and explain to debtor that the medical
group that perform this service (our client) is a different entity than the Hospital, but as a
cortesy we’ll honor 50% of their debt. Inform Celia by email to adjust balance.

6. SERVICES RENDERED. Sometimes debtor will be upset regarding the quantity of EKG’s
rendered. Do not discuss rendered services. According to HIPAA Act., collections agencies
are authorized only to receive information to collect balances own to our clients but our
clients can’t disclose medical information (patology, test results, etc.) with us. If debtors
insist that they need to confirm services renderer/payments to the Hospital, advise them to
request their Medical Record directly to the facility.
working EKG accounts

CLIENT HOSPITAL SERVICE (ENG / ESP)

BISCAYNE ECHO ASSOCIATES AVENTURA ECHOCARDIOGRAM
BISCAYNE EKG ASSOCIATES AVENTURA EKG INTERPRETATION
NEUROLOGY AND CARDIOLOGY PEMBROKE MEMORIAL EKG INTERPRETATION
ELECTROCARDIOGRAM ASSOC HOLY CROSS EKG INTERPRETATION
DELRAY EKG READERS DELRAY EKG INTERPRETATION
MEMORIAL EKG ASSOC MEMORIAL EAST EKG INTERPRETATION
MIRAMAR EKG MEMORIAL MIRAMAR EKG INTERPRETATION
MEMORIAL PEMBROKE EKG MEMORIAL PEMBROKE EKG INTERPRETATION
MEMORIAL SOUTH EKG A. MEMORIAL HOLLYWOOD EKG INTERPRETATION
MEMORIAL WEST EKG READ MEMORIAL WEST EKG INTERPRETATION
NORTHWEST HOSPITAL EKG R NORTHWEST HOSPITAL EKG INTERPRETATION
UNIVERSITY EKG ASSOC UNIVERSITY EKG INTERPRETATION
WEST BOCA EKG ASSO WEST BOCA HOSPITAL EKG INTERPRETATION
CORAL SPRINGS EKG READ CORAL SPRINGS MEDICAL C EKG INTERPRETATION
NORTH BROWARD EKG NORTH BROWARD EKG INTERPRETATION