REFLEX BEAT

Frequently Asked Questions

1. How do I connect ‘Reflex Beat’ to my phone?

First, make sure that your phone version is either on Android 5.0 and above or iOS 8 and above.
Step 1: Download the Fastrack Reflex application, from Play store for Android and AppStore for iOS.
Step 2: When you open the app, please allow all permissions.
Step 3: Register with your number by accepting the terms and conditions.
Step 4: You will receive a verification code as an SMS. Enter the verification code in the app.
Step 5: Follow the instructions on the App and you will find Reflex Beat band in the available device
list.
STEP 6: Click on the BEAT_XXXX to pair the band with your phone.
STEP 7: The band will display a PIN which you need to enter in the BT pairing request that you
would have received on the phone.
STEP 8: This will complete the pairing process after which the band will start syncing with the app
and will signify through a vibration on the band once completed.
Your band is now paired with the phone.

2. How do I register my profile on the App?

Right after pairing process you will have to set up your profile. Enter details of your Name, Email ID,
Phone Number, Gender, Date of Birth, Height and Weight and save the profile. Your Height and
Weight are used to calculate your Distance Travelled and Calories burnt. And hence please make sure
that you enter your correct details.

3. How do I set the daily step target?

Step 1: Open the ‘Fastrack Reflex’ app and you will find a Hamburger menu on the left hand side for
Android or a Setting Icon on the right hand side for iOS on the home page of the app.
Step 2: Click on it and go to Goal settings and you can set your daily step targets under this option.
Note: The steps can also be modified later according to your convenience.

4. What is the maximum step count that I can set on my ‘Reflex’ app?
The maximum steps that can be set on the ‘Reflex’ app is 50,000. The band, however, will calculate
steps even beyond 50,000 and will go till 99,999.

5. How do I access sleep settings for my Band?

Step 1: Open the ‘Reflex’ app and you will find a Hamburger Menu on the left hand side for Android
or a Setting Icon on the right hand side for iOS of the home page
Step 2: Click on it and go to Goal settings and you can set your Sleep Target under this option.
6. What is the use of sleep settings?
By using the sleep settings we can calculate the number of hours we have slept. This settings also
helps us track sleeping pattern parameters like deep sleep, light sleep and awake time. To track your
sleep, your band needs to be in sleep mode.
WAYS TO ENABLE SLEEP MODE
1. On your Reflex Beat band, keep tapping the touch button till you reach the screen which
shows a sun and moon on its display. Once you get to the sun and moon display, long press
the touch button for 5 seconds and your band will go into sleep mode, it will start tracking
your sleep data. Please note that no calls or notifications will come to the band in this mode.

2. On your Fastrack Reflex App,

 Go to Goal Settings from the Hamburger Menu on Android or Settings Icon on iOS,
 Tap on Sleep Settings and turn on the option for Auto Sleep
 You can now set the usual time of when you go to sleep and the band will automatically
enter sleep mode at that time set by you
 Remember to save your sleep timings on the App with a tick mark on the band which
ensures that the command has been received

7. What is the accuracy of the Heart Rate Monitor in Reflex Beat?

Reflex Beat has a static heart rate sensor which means that it has been designed as a lifestyle product.
During your normal day to day activities, it will show you fairly accurate readings. It will not
however be very accurate when you are involved in a highly intense activity or when your hand is in
constant motion. Give it 3-4 seconds after turning on the heart rate for it to give you a normalized
rating.

8. How can I turn on the Heart Rate on the band?

Tap on the home screen of the band once and you will see the Heart symbol with ‘OFF’ written
besides it. Long press it and it will start calculating your current Heart Rate. You can switch it off by
long pressing it again.

Your Heart Rate data is set to track your Heart Rate by default at every 5 minutes interval. You can
keep it On or Switch if Off from the App depending on your usage. You can do so by going into
Band Settings on the Fastrack Reflex App and tapping on the option of Auto Heart Rate Tracking.

9. How can I see my Heart Rate data in the App?

On the home scree of the Fastrack Reflex App, just tap on the bar which shows the Heart Symbol and
you can view all your historical Heart Rate readings. You can view the Min and Max for the day and
tapping on History, you will be able to see the same kind of data for a Daily, Weekly or Monthly
basis.
10. How should I interpret my Heart Rate readings shown by the band?
The normal range of heart rate for a healthy person can be anywhere within 60 to 100 beats per
minute depending on the kind of environment that person is in. Lower and higher than that are also
fine depending on what activity the person is doing or has just done. During sleeping however, the
lower the heart rate, the healthier it is, also known as Resting Heart Rate.

Please note: Activity trackers are not medical devices, and the data provided by them is not intended
to be utilized for medical purposes and is not intended to diagnose, treat, cure, or prevent any disease.
We recommend you consult your doctor before engaging in any exercise routine.

11.  I am not able to see any notifications on my Reflex Beat band. Why?
This may be due to one of four reasons:
Scenario 1: You should make sure that your Reflex Beat is connected to your phone. We can check
if the phone is connected or not by swiping downwards once on the home screen, where there will be
a notification if the band is connected or not.
Scenario 2: Make sure that you have given permission to all the notifications in your app and in the
settings of your phone. To give permission to the notifications, open the Reflex app and click on
Hamburger Menu on Android/Settings Icon on iOS and go to band settings. Under band settings you
need to allow all the notifications.
Scenario 3: The Reflex Beat might be in sleep mode. To disable the sleep mode long press on the
touch button for 5 seconds and your band will return to normal mode and your notifications should
now start working.
Scenario 4: You would have missed out on giving access permissions at the time of pairing. For this,
go to Settings on your phone, Go to the App and then Select Permissions. Check if all the
permissions have been given on the phone. If the problem still persists, try toggling the permissions
on/off once again and then it will work.

12. I don’t want my active time to be shown on my band. What do I do?

Step 1: Open the app and you will find a Hamburger Menu in Android and Settings Icon on iOS at
the home page of the app on the left hand side.
Step 2: Click on it and go to Band settings.
Step 3: Under band settings you get an option of band display. Band display option has all the
displays that are shown on the band and you can hide the display from this option according to your
convenience.

13. My band vibrates at night and I am very disturbed by it. What do I do?
We do have sleep mode in Reflex Beat. To enable Sleep Mode please refer to Question 6.
When the band is put on sleep mode, you will receive no vibrations or notifications on the band.
Please Note: At this point, the band will track only sleep data.
14. How do I charge my Reflex Beat?
To charge your band, attach the charging chord to any USB A port and connect the other end of the
chord to the band where you see two pins. The charger will get attached to the band magnetically so
that you don’t have to worry about the orientation. The band will show you a symbol of battery
charging and will show FULL when it is done. It usually takes about 1.5 – 2 hours to fully charge the
band from zero.

15. How can we mute the vibration when you receive it on the band?
We can mute the vibration on the band by tapping the touch button once. Muting the band will not
mute the phone.

16. I am not able to read the complete message on my band.

Due to the display size, the band can only display few characters on the display screen.

17. How do we check the battery status?

We can check the battery status on the home display of the Reflex Beat band.

18. What is Swap Band? What are its uses?

Swap band can be used if you want to disconnect the current band and connect a new one. It can also
be used to re-connect the already paired band in case you are facing connectivity issues.

19. I have misplaced my band, how do I find it?

We can find the band using Fastrack Reflex App on your phone.
Step 1: Open the app, click on the Hamburger Menu for Android and Settings Icon on iOS.
Step 2: Go to band settings.
Step 3: In the list displayed click on Find My Band and your band will start vibrating for 5 times, if
it’s within the range.

20. How can I make use of vibration alarm?

Vibration alarm can be used as a general reminder. It also gives us a choice of naming the alarm
which helps us identify for what purpose we have set the alarm. We can set a maximum of 5 alarms
and we can modify the same if required. These vibration alarms will just vibrate and will not indicate
what the vibration is for. This can be set from the Band Settings within the App.

21. For how long will my fitness data be recorded if not synced with the app?
The Reflex Beat band will save the last 14 days data without synching with the app. This will
include your Heart Rate data, Steps Data and Sleep Data.
22. Can I find my phone using ‘Reflex Beat’ band?
Yes, you can find phone using the Reflex Beat.
Step 1: Tap the touch button until you get to the screen where a phone and lens ‘Phone Finder
Option’ is displayed.
Step 2:  Long press on the touch button.
Step 3: Your phone will start ringing. Long press it again to de-activate it or press the power button
on your phone to stop it.
Note: Reflex Beat should be paired with your phone and it should be in range. Also, if you have a
separate slider in your phone to put the phone in silent mode (e.g. Apple phone or OnePlus Phones),
then your phone might not ring.

23. Can I take pictures using Reflex Beat?

Yes, we can take pictures using Reflex Beat.
Step 1: Tap on the touch button on your band until you get to the Camera display.
Step 2: Long press on the touch button and your Camera will open on the phone. Please note that the
app has to be running in the foreground and your phone should be unlocked for the camera to
directly open. If not, then you will get a notification on your phone prompting you to open the
camera. Tapping on this notification will open the Camera.
Step 3: Once the camera app is open on your phone, touch on the band once again and it will click a
photo within 3 seconds.
Step 4: Long pressing on the band once again will allow you to come out of the camera mode. You
can also wait for the band to time out and return to the home screen by default.
Note: When you are taking the picture from Reflex Beat your phone should be connected to the band
and within the normal Bluetooth Range of 10 meters.

24. What is the water resistance of the Reflex Beat?

Reflex Beat comes with IPX6 water resistance, meaning that it can resist a few splashes of water.
This means that this band can be used normally while washing hands etc. but cannot be used for a
Bath or for Swimming.

25. I want someone to explain me all the features of the band and take me through it step by step.
What do I do?
You can reach us at 080-61160711 anytime from Monday to Saturday between 9:00 am to 06:00 pm.
We will be more than happy to help you resolve all your queries.