The Dissatisfied Employee

Tony and Fenny, both supervisors in the trust department of the CBA Banking
Corporation, are in the employee lounge having a cup of coffee and discussing a point of mutual
concern. Tony said, “I’m beginning to get frustrated. When I joined CBA four years ago, I really
felt that I could make a career here. Now I’m not sure. I spoke with the boss last week about
where I might be in the next few years and all she kept saying was, “There are all kinds of
possibilities.” I need more than that. I’d like to know what specific opportunities might be
available if I continue to do a good job. I’m not sure if I want to spend my career in the trust
department. There may be better chances for advancement in other areas. This is a big bank.”
Fenny replied, “I’m having the same trouble. My boss told me that “the sky’s limit.” I’d
also like to know where I might progress if I decide to stay with CBA. I wonder what “the limit”
means to him.”

Questions:
1. If you were the supervisor of Tony or Fenny, how will you encourage them to stay with
the company for good?
2. Is there a need for CBA Trust Company to review their career development programs for
their employees? Explain your answer.