Discpro SA

251, rue des Telephone 015678

Ramonieres Telefax 98567
F-86256 Politiers Fax 0719355334
Cedex
France Our ref: A301/HK
Your ref: PV2/ZA

Mrs Anne Newson 12 November 1992

Physiologica
17 Princess Street
London
EC1 70Q

Dear Mrs. Newson

Thank you for your letter of 22 November regarding problems for late
delivery. We apologize for the inconvenience caused to your company.

The delay in delivery is caused due to a small number of the plugs that
have technical fault caused by a problem in the manufacturing process.
We have sorted out the problem and we have sent the full consignment of
plugs and they will arrive within the next few days.

We value your business and we would like to retain you as a customer.

Please accept our apology.

Thank you for your understanding in this unfortunate matter.

Yours sincerely,
P Varenne