The hospitality industry is a labor-intensive industry.

For a business or company to be successful

in this sector, it must have an efficient HRM to function properly. Marriott International is an
international chain of hotels that have been a success in the industry, the success of the company
has highly been attributed to its well-managed HR team. Marriott’s HR managers have the role
of creating frameworks of determining the human capital to be used within their organization.
The department does this by consulting with relevant departments to establish the human capital
needs they have. It involves the comparison of organization’s current HR needs, (this is done by
analyzing the level at which the company can satisfy its labor demands) and possible future
needs (this is calculated by making futuristic analysis and considering the seasons that the
industry is). Consequently, it is involved in the establishment of programs for hiring, training,
redeploying and possibly discarding employees. In the hospitality industry, the human capital
management needs to be special as business operations are mostly seasonal. HRM is extremely
valuable for the Marriott hotel for achieving the organizational goal because appropriate human
resource helps the organization to increase the motivation among the employees so they can
provide their best possible effort to increase the productivity of the organization. Different
functional areas of the human resource management are the planning, development of
employees, staffing, and employee maintenance. Effective management of HRM helps Marriott
hotel to achieve their goals and objectives. Planning for HRM helps Marriott to set clear goals,
objective and aims by assigning the right number of people in their right job and in the right
place so organization can pursue in the right path. Through effective planning, HR managers of
Marriott can forecast the personnel required for the tasks, help employees to cope with change,
promote and motivate employees in a systematic way and utilize the existing workforce so they
can increase their efficiency and gain profit. Organizing is another function of HRM that support
the effective management of the human resource for the development of the health and safety of
the Marriott hotel. Maintenance of effective health and security in the hotel increases the quality
of the services that the organization provides for their customers. Ensuring effective
communication is another key function of HRM that helps Marriott by facilitating knowledge
transfer and quick performance. For any hospitality-based organization, better communication is
important because it helps employees of different departments like food and beverages
department, accommodation department to understand the needs of the customers. Budgeting
support helps the organization to maintain their finance along with the objective and
requirements of the organization.