SUGGESTED SOLUTIONS

CS1 – Business Communication 1

April 2021
 Section I (Reading)

Suggested Answers and Marking Scheme

Question 1

(i) marketable

(ii) evaluation

(iii) exploitation

(iv) commonly

(v) favorable / favorable

(vi) materialize

(vii) responsibility

(viii) influential

(ix) destructive

(x) innovation

(1x10= 10 marks)

Question 2

(i) A
(ii) C
(iii) B
(iv) A
(v) D

(1x5=5 marks)

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 Question 3

(i) nor are they

(ii) they do not know

(iii) has become

(iv) have managed to

(v) you will be

(vi) allows you

(vii) is incredibly

(viii) having to replace

(ix) going to be

(x) proven to spend

(1x10= 10 marks)

Question 4

(i) for example

(ii) these

(iii) or

(iv) such

(v) unless

(vi) but

(vii) such as

(viii) in addition to

(ix) in order to

(x) whether

(1x10= 10 marks)
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 Question 5

(i) B
(ii) A
(iii) C
(iv) E
(v) D
(1x5= 5 marks)
Question 6

(1) how the export sector and the powerhouses of local production
deteriorated
(1 mark)
(2) The fact that there were three separate organizations that oversaw one
export commodity
(1 mark)
(3) skillfully maintained an absolutely genuine personality and went
around making decisions on behalf of the ‘common man’

(1 mark)
(4) The Government is bringing three major State organizations that
monitor coconut cultivation together and amalgamating them.
(1 mark)
(5) Leave alone having a vibrant export commodity in coconut, these days
we do not produce enough of the crop for domestic consumption.

(2 marks)
(6) a. True
b. It was primarily coconut oil that had a demand from domestic
consumption that could by itself sustain the industry.
(1 marks)
* Answers for both (a) and (b) should be correct to give a mark.
(7) a. three major State organizations
b. State sector organizations
(½ x 2= 1 mark)
(8) a. wittingly
b. gullibility
(½ x 2 = 1 mark)
(9) a. The Need to Reverse Ages of Neglect (1 mark)
(10 marks)

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 Question 7 (writing a memo)
An example
From : The General Manager
To : All members of the project team
Subject : Any appropriate subject (Thank you all, My appreciation,
Project success, Well done!)
Date : Any suitable date

I am pleased with the highly professional way you handled our latest project. I know
how much effort you invested not only to get the project completed prior to the
deadline, but also to ensure that it is done with attention to detail. Your cost cutting
strategies cleverly executed have saved enough funds to purchase books and other
necessities for the library.

I appreciate very much the team spirit and the cooperation displayed that enabled us
to achieve this tremendous success and eventually reach our goal.

Thank you. Keep up the good work.

(Any Name) (10 marks)

Question 8 (writing an email)

An example
To : mahen@gmail.corm
From : resh@yahoo.com
Subject : Purchase of sanitizers

Dear Mr. Mahen Perera

Thank you for the quotation and the sample sanitizer with the brand name ‘Fine
Mystic’ you sent me on 20.02.2021.

The sanitizer has been examined and tested for quality assurance at our laboratory
and I am satisfied it is within our expectations. The price range you have mentioned is
acceptable, but as I will be buying about 2000 bottles I would like to request for a
discount.

Will you be able to deliver the consignment within two weeks as we need the sanitizers
urgently?
Please inform me about the payment procedure too.

I look forward to hearing from you soon.

Thank you
Haresh De Silva
(10 marks)

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 Question 9 (Writing the key points)

Some of the reasons for employees’ stress are getting to work on time, not having
enough to do at workplace, or simply being in a job that does not suit the person.

Some of the symptoms of stress are headaches, gastric problems and sleeping
disorders.

Effects of employees’ stress on companies are inefficient work practices, increased

medical leave absenteeism and consequent loss of productivity.

Companies are finally beginning to take notice and are starting to invest in their
employees' health as a natural cost of doing business.

One way of managing stress is to recognize the symptoms early and tackle before they
become something serious.
(15 marks)

Question 10

(15 marks)

(Total: 100 marks)

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 Notice of Disclaimer

The answers given are entirely by the Institute of Chartered Accountants of Sri Lanka
(CA Sri Lanka) and you accept the answers on an "as is" basis.

They are not intended as “Model answers’, but rather as suggested solutions.

The answers have two fundamental purposes, namely:

1. to provide a detailed example of a suggested solution to an examination question; and

2. to assist students with their research into the subject and to further their
understanding and appreciation of the subject.

The Institute of Chartered Accountants of Sri Lanka (CA Sri Lanka) makes no
warranties with respect to the suggested solutions and as such there should be no
reason for you to bring any grievance against the Institute of Chartered Accountants of
Sri Lanka (CA Sri Lanka). However, if you do bring any action, claim, suit, threat or
demand against the Institute of Chartered Accountants of Sri Lanka (CA Sri Lanka), and
you do not substantially prevail, you shall pay the Institute of Chartered Accountants
of Sri Lanka's (CA Sri Lanka’s) entire legal fees and costs attached to such action. In the
same token, if the Institute of Chartered Accountants of Sri Lanka (CA Sri Lanka) is
forced to take legal action to enforce this right or any of its rights described herein or
under the laws of Sri Lanka, you will pay the Institute of Chartered Accountants of Sri
Lanka (CA Sri Lanka) legal fees and costs.

© 2013 by the Institute of Chartered Accountants of Sri Lanka (CA Sri Lanka).
All rights reserved. No part of this document may be reproduced or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without prior written permission of the Institute of Chartered Accountants of Sri
Lanka (CA Sri Lanka).

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CS1 Suggested Solutions April 2021