DEMO SCRIPT (INTERNAL DOCUMENT)

EWM Customer Returns with Quality

Inspection
Scenario ID 8098

Cross Industry
General Information Extended Warehouse Management
Logistics and Fulfillment Management
All regions

Authors Manasi Pandit

Gregor Oberboersch

Date Last Updated May 22, 2012

©SAP AG 2012 / INTERNAL / SCENARIO ID: 8098

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©SAP AG 2012 / INTERNAL / SCENARIO ID: 8098

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TABLE OF CONTENTS

1 Demo Script Overview............................................................................................................4

1.1 Demo Description 4
1.2 Protagonists 4
1.3 Business Pain Points 4
1.4 Key Messages and Value Proposition 4
1.5 Story Flow Summary 4

2 Technical Requirements........................................................................................................5
2.1 Prerequisites 5
2.2 System Access Information 5
2.2.1 System Landscape 5
2.2.2 System Access 5
2.2.3 Users 5
2.2.4 Data 5
2.3 Release for Used Components 6

3 Story Flow................................................................................................................................7

4 Step-By-Step Guide................................................................................................................8
4.1 Step-by-Step Guide: Demo Script 8
4.1.1 Creating the Sales Order 8
4.1.2 Creating Returns Delivery 9
4.1.3 Checking Inbound delivery in EWM 10
4.1.4 Checking created Warehouse Tasks 11
4.1.5 Warehouse Task confirmation with RF 11
4.1.6 Checking created Warehouse tasks 14
4.1.7 Warehouse Task confirmation with RF 14
4.1.8 Perform Quality Inspection 16
4.1.9 Checking created Warehouse tasks 18
4.1.10 Warehouse Task confirmation with RF 19
4.1.11 Creating Scrapping Order in EWM 21

5 Document Updates Notes....................................................................................................24

6 Appendix One: Document Number Template....................................................................25

7 Appendix Two: Working in the SCM Demo Cloud.............................................................26

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7.1.1 Using the RF Device in the Demo Cloud 26
7.1.2 Using the Access Points in the Cloud 26

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1 DEMO SCRIPT OVERVIEW

2 Demo Description
This scenario demonstrates Customer Returns Process, starting from a returns order to processing of the returned
material inside the warehouse. It starts with creation of a Returns order, and in turn a Returns delivery in ECC. This is
replicated in EWM for processing. The delivery is unloaded, and product is moved to Quality Inspection. If okayed, the
product can be put away. If not okayed (as shown in the demo flow), the product is moved to scrap zone and is
scrapped through a scrap order.

3 Protagonists
 End Customer
 Customer Support/Sales executive
 Warehouse Manager
 Warehouse Operator
 Quality Inspector
 Scrap yard In-charge

4 Business Pain Points

 Lack of visibility and tracking for customer returns to the customer and the supplier
 Inefficient processing of returned items inside the warehouse
 Integrated quality inspection of returned items
 Responsibility of returned items disposal, if found not usable
 Disjointed customer and supplier IT systems with no real time information available

5 Key Messages and Value Proposition

The scenario provides a complete seamless integration of the end to end Returns process from the customer to the
supplier. This efficiently manages the Returns process handling complex receiving, inspection, disposal, and putaway
of the items, returned from customers, inside your warehouse, with operational support from systems such as SAP
Extended Warehouse Management, providing visibility about the status of processing in the ECC system. The
warehouse processes are supported through Radio Frequency on handheld devices.

6 Story Flow Summary

The story flow demonstrates the end to end process for return order processing in EWM system starting with Return
order, followed by Return delivery created in ECC system and processing the goods in the warehouse using EWM
system. The various steps in the demo flow are summarized as below:

 Customer Support/Sales executive creates Returns sales order and in turn Return delivery, in ECC system.
 The Return Delivery gets replicated in EWM system to create an Inbound delivery in EWM.
 As the Inbound delivery is received ‘In Yard’, warehouse tasks are created to unload the delivery and quality
inspection for the returned product is triggered.
 As the delivery is ‘Unloaded’, warehouse tasks are created to move the product to inspection area.
 Post movement to inspection workstation, usage decision is made to either accept the goods or to reject, if found not
okay.

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 Automatically follow-up tasks are created to move the accepted product to final destination bin or to move the
rejected goods to scrap zone. The demo takes you through a rejection path.
 The warehouse task is confirmed to move the product to scrap zone.
 An Outbound delivery order for Scrapping is created and the product is scrapped against the same, with financial
responsibility of the scrapped goods to be taken up by the customer.
i.

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7 TECHNICAL REQUIREMENTS

8 Prerequisites
None

9 System Access Information

10System Landscape
System Landscape this Process is Built in Corporate Cross-industry landscape

 ECC 6.0
Solution Components used in this Process
 EWM 7.02

11System Access
Write your text here.

12Users
Predefined User (Role) User / Password Component
Warehouse Clerk EWMCLKU / welcome (for NA) ECC, EWM
EWMCLKE / welcome (for
Warehouse Clerk ECC, EWM
EMEA)
Warehouse Clerk EWMCLKL / welcome (for LA) ECC, EWM
Warehouse Clerk EWMCLKA / welcome (for APJ) ECC, EWM

13Data
Data Type Data Value
NA EMEA LA APJ
Product PROD233
Packing Material(s) PACK212
Warehouse EWM1 EWE1 EWL1 EWA1
Plant 3500 1500 7530 2840
Storage Location AFS AFS AFS AFS
Sales Organization 3000 1000 7500 2800
Distribution Channel 10 01 01 01
Division 00 00 00 00
Sold-to-Party CU217 CE217 CL217 CA217

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Data Type Data Value
Shipping Point 3500 1500 7530 2840
Resource EWMCLKU01 EWMCLKE EWMCLKL EWMCLKA

14 Release for Used Components

Software Component Release Support Pack
SAP ECC 6.0 SP02
SAP SCM 7.02

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15 STORY FLOW
The story flow demonstrates the end to end process for return order processing in EWM system starting with Return
order, followed by Return delivery created in ECC system and processing the goods in the warehouse using EWM
system.

Customer Support/Sales executive creates Returns sales order and in turn a Return delivery, in the ECC system. The
Return Delivery gets replicated in EWM system to create an Inbound delivery in EWM.

As the Warehouse operator confirms the arrival of the Inbound delivery ‘In Yard’, warehouse tasks are created to
unload the delivery and quality inspection for the returned product is triggered. The delivery is ‘Unloaded’ and
warehouse tasks are created to move the product to inspection area. The products are moved to inspection workstation
and usage decision is made to either accept the goods or to reject, if found not okay.

Automatically follow-up tasks are created to move the accepted product to final destination bin or to move the rejected
goods to scrap zone. The demo takes you through a rejection path.

The product is moved to the scrap zone. An Outbound delivery order for Scrapping is created and the product is
scrapped against the same, with financial responsibility of the scrapped goods to be taken up by the customer.

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16 STEP-BY-STEP GUIDE

17 Step-by-Step Guide: Demo Script

18Creating the Sales Order

Note that you always log on to NWBC via the ECC System. This is because the roles for all systems are
maintained in ECC.
1. Log on to the ECC System via SAP Easy Access or NWBC
NWBC: Logistics > Sales and Distribution > Sales > Order > Create
SAP Easy Access Logistics > Sales and Distribution > Sales > Order > Create
Favorites: Create Sales Order
TA: VA01
2. Enter the following information.

Field Data

Order Type ZRES

3000
Sales Organization
For other regions, use: 1000 (EMEA) / 7500 (LA) / 2800 (APJ)

Distribution
10 (For other regions, use: 01, for EMEA, LA, APJ)
Channel

Division 00

Choose enter.
3. Enter the following information on the Sales Order creation screen.

Field Data

CU217
Sold-to-Party
For other regions, use: CE217 (EMEA) / CL217 (LA) / CA217 (APJ)

Order reason 101 Poor quality (or any other)

Material PROD233

Order quantity 4

3500
Plant
For other regions, use: 1500 (EMEA) / 7530 (LA) / 2840 (APJ)

4. Choose .

5. Choose if any dialog box or message appears.

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6. Note the required delivery date.

7. Choose .

Returns (Surplus) order is created .

Note down the Order number.

19Creating Returns Delivery

2. On the ECC System via SAP Easy Access or NWBC:

NWBC: Logistics > Logistics Execution > Outbound Delivery > Create > Single Document > Create Outbound
Dlv. with Order Ref.
SAP Easy Access Logistics > Logistics Execution > Outbound Delivery > Create > Single Document > Create
Outbound Dlv. with Order Ref.
Favorites: Create Outbound Delivery
TA: VL01N
8. Enter the following information.

Field Data

3500
Shipping Point
For other regions, use: 1500 (EMEA) / 7530 (LA) / 2840 (APJ)

Selection date The ‘required delivery date’ noted earlier

Order Sales order number, noted earlier

Delivery Type ZLR

Choose .

Delivery details are displayed on the delivery creation screen.

9. On Delivery creation screen, choose to pack the product into HU.

10. Enter packaging material PACK212 and press to create a handling unit.

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11. Note the create HU number.

12. Select the HU and the material to be packed, and choose to pack the product into HU.

The material is now packed .

13. Choose .

Delivery is created and distributed to EWM.

Note the ECC outbound delivery number.

20Checking Inbound delivery in EWM

1. Log on to the EWM System via SAP Easy Access or NWBC.
NWBC: Extended Warehouse Management > Delivery Processing > Inbound Delivery > Maintain Inbound
Delivery
SAP Easy Access: Extended Warehouse Management > Delivery Processing > Inbound Delivery > Maintain
Inbound Delivery
Favorites: Maintain Inbound Delivery
TA: /SCWM/PRDI
14. Choose in the “Find” field “ERP Document”.
15. Enter the ERP Delivery document number.

16. Choose .

Note down the 3 figure EWM Inbound delivery number in the Document field.

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17. Choose to confirm the arrival of delivery into the yard.

18. Choose .

The delivery is now “Registered in Yard”.

19. Choose .

21 Checking created Warehouse Tasks

As the delivery is “Registered in Yard”, inbound Warehouse Task and Quality Inspection document
are automatically created for the delivery.
1. In EWM System, via SAP Easy Access or NWBC.
NWBC: Extended Warehouse Management > Monitoring > Warehouse Management Monitor
SAP Easy Access: Extended Warehouse Management > Monitoring > Warehouse Management Monitor
Favorites: Warehouse Management Monitor
TA: /SCWM/MON
20. Go-to : Inbound > Documents > Inbound Delivery.
21. Double click on Inbound Delivery.

22. In the dialog box, enter the EWM delivery number noted earlier, and choose .

Selected delivery is listed.

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23. Select the delivery line and choose .

Warehouse task, for the delivery, is listed.

Note that the “Unloading” warehouse task (IB01) created is active

24. Keep the session open and start a parallel session for further transactions.

22Warehouse Task confirmation with RF

If you are working in the Cloud, then see Appendix Two.
1. In the EWM System, via SAP Easy Access or NWBC.
NWBC: Extended Warehouse Management > Execution > RF Device or Log On to RF Environment
SAP Easy Access: Extended Warehouse Management > Execution > Log On to RF Environment
Favorites: RF Environment
TA: /SCWM/RFUI
25. Check the following details:

Field Data

EWM1
Whse No.
For other regions, use: EWE1 (EMEA) / EWL1 (LA) / EWA1 (APJ)

EWMCLKU01
Resource For other regions, use: EWMCLKE (EMEA) / EWMCLKL (LA) /
EWMCLKA (APJ)

DefPresDvc PRES

Press Enter.

26. Choose .

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27. Choose .

28. Choose .

29. Enter the EWM delivery number, noted earlier .

Press Enter, twice.

30. To enter the HU number associated with the delivery (if you have not noted it down earlier), choose

This lists down the HU(s) associated with the delivery.

31. Copy the displayed HU number.
32. Press F7 to go back.
33. Scan (paste) the HU number noted earlier.

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Press Enter, twice, to continue.

34. Scan (copy and paste) the following entries into the corresponding fields.

Press Enter, twice, to continue.

35. Choose to confirm that the delivery is completed unloaded.

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The selected delivery is now completely unloaded and the ‘unloading’ warehouse task is confirmed.

36. Go back with ‘F7’ and log-off with to exit RF transaction.

37. If an additional screen with appears, choose „F1“.

23Checking created Warehouse tasks

1. Go back the previously kept open “Warehouse Monitor” session

38. Choose in the lower right “Warehouse Tasks” window.

Note that after confirmation of the unloading warehouse task, two new warehouse tasks are created
automatically – one for putaway (IB03) of the final product and one for quality inspection (QIS).

The warehouse task to move the product to the Quality Inspection workstation is open.

And the final putaway task, to move the product to the final destination bin, is “waiting” (planned), so as to
move the product only if the QI is positive.

Keep the session open and start a parallel session for further transaction/s.

24Warehouse Task confirmation with RF

1. In EWM System, via SAP Easy Access or NWBC.

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NWBC: Extended Warehouse Management > Execution > RF Device or Log On to RF Environment
SAP Easy Access: Extended Warehouse Management > Execution > Log On to RF Environment
Favorites: RF Environment
TA: /SCWM/RFUI
39. Check the following details:

Field Data

EWM1
Whse No.
For other regions, use: EWE1 (EMEA) / EWL1 (LA) / EWA1 (APJ)

EWMCLKU01
Resource For other regions, use: EWMCLKE (EMEA) / EWMCLKL (LA) /
EWMCLKA (APJ)

DefPresDvc PRES

Press Enter.

40. Choose .

41. Choose .

42. Enter the HU number, noted earlier .

Press Enter, twice.

43. Scan (copy and paste) the following entries into the corresponding fields.

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Press Enter, twice, to continue.

The selected warehouse task is confirmed.

The HU is moved the Quality inspection workstation.

44. Go back with ‘F7’ and log-off with to exit RF transaction.

45. If an additional screen with appears, choose „F1“.

25Perform Quality Inspection

1. In EWM System, via SAP Easy Access or NWBC.
NWBC: Extended Warehouse Management > Execution > Quality Inspection and Count
SAP Easy Access: Extended Warehouse Management > Execution > Quality Inspection and Count
Favorites: Quality Inspection and Count
TA: /SCWM/QINSP
46. Enter the following details.

Field Data

EWM1
Whse No.
For other regions, use: EWE1 (EMEA) / EWL1 (LA) / EWA1 (APJ)

Work Center QINS

Warehouse
EWM Inbound delivery number, noted earlier
Request

Choose .

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The HU details are displayed on the left side pane with product inside.
47. Double click on the “Product” line.
Product details are displayed in lower right pane.

48. Select “[Link]” tab from the drop-down.

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49. Enter Inspection Decision “ZRQI – Not OK”.

Follow-up action “ZRQI” is automatically selected.

Choose .

50. Select the HU and choose to complete the HU processing.

Choose .

The Putaway task for movement to final destination bin is cancelled as the product is to be
scrapped. And a new active warehouse task is created to move the HU to Scrap zone.
You can check the tasks status in the Warehouse Monitor.

26Checking created Warehouse tasks

1. Go back the previously kept open “Warehouse Monitor” session

51. Choose in the lower right “Warehouse Tasks” window.

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Note that the earlier created putaway warehouse task (with status B), related to the product for which the QI
decision was ‘Not OK’, is now canceled (status ‘A’).

And a new warehouse task is created with a new final destination bin, to move the “Not OK” product to the
“scrap-zone”.

52. Choose .

27Warehouse Task confirmation with RF

1. In EWM System, via SAP Easy Access or NWBC.
NWBC: Extended Warehouse Management > Execution > Log On to RF Environment
SAP Easy Access: Extended Warehouse Management > Execution > RF Device or Log On to RF
Environment
Favorites: RF Environment
TA: /SCWM/RFUI
53. Check the following details:

Field Data

EWM1
Whse No.
For other regions, use: EWE1 (EMEA) / EWL1 (LA) / EWA1 (APJ)

EWMCLKU01
Resource For other regions, use: EWMCLKE (EMEA) / EWMCLKL (LA) /
EWMCLKA (APJ)

DefPresDvc PRES

Press enter.

54. Choose .

55. Choose .

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56. Enter the HU number, noted earlier .

Press enter, twice.

57. Choose to skip pick HU creation.

58. Scan (copy and paste) the following entries into the corresponding fields.

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59. Press Enter, twice, to continue.

60. Scan (copy and paste) the following entries into the corresponding fields.

61. Press Enter, twice, to continue.

The selected warehouse task is confirmed.

The HU is moved the Scrap zone.

62. Go back with ‘F7’ and log-off with to exit RF transaction.

63. If an additional screen with appears, choose „F1“.

28Creating Scrapping Order in EWM

1. In the EWM System via SAP Easy Access or NWBC.
NWBC: Extended Warehouse Management > Delivery Processing > Outbound Delivery > Maintain Outbound
Delivery Order
SAP Easy Access: Extended Warehouse Management > Delivery Processing > Outbound Delivery >
Maintain Outbound Delivery Order

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Favorites: Maintain Outbound Delivery Order
TA: /SCWM/PRDO

64. Choose to check/maintain default values as follows.

Field Data

EWM1
Warehouse No.
For other regions, use: EWE1 (EMEA) / EWL1 (LA) / EWA1 (APJ)

SCU_3500_SO
Shipping Office For other regions, use: SCU_1500_SO (EMEA) / SCU_7530_SO (LA) /
SCU_2840_SO (APJ)

BP_3500
End. To
Dispose For other regions, use: BP_1500 (EMEA) / BP_7530 (LA) / BP_2840
(APJ)

65. Choose .

66. Choose (in the upper screen) to create a Scrapping order.

67. Select Document Type “OSCR Outbound Delivery Order Scrapping”.

68. Choose .

69. Select ‘HU’ tab in the lower screen.

Choose .
70. Enter the following data:
Fill in the HU number to be scrapped, noted in earlier steps.
Fill in Item Type “ODSC Outbound Delivery Scrapping”.

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71. Choose .

72. Choose at the pop-up with error message.

73. Select ‘Partner’ tab in the lower screen.
74. Enter the following data:
Fill in BP number CU217.
For other regions, fill in: CE217 (EMEA) / CL217 (LA) / CA217 (APJ)

This business partner is financially responsible for the product(s) scrapped.

75. Choose .

Scrapping order is created .

76. Choose at the pop-up dialog message.

77. Choose .

Scrapping is thus completed, and stock posted out of your system.

78. Choose at the pop-up dialog message.

79. Choose .
End of demo flow.

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29 DOCUMENT UPDATES NOTES

Month DD, YYYY Type your notes here

Month DD, YYYY Type your notes here

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30 APPENDIX ONE: DOCUMENT NUMBER TEMPLATE

This script requires you to note down several document numbers. Here is a handy template that you can can use.

Document Type Document Number Example

Required Delivery Date

Returns Surplus Order 60000095

Handling Unit

Outbound Delivery ECC

3 Figure EWM Inbound Delivery

Document Type Document Number

Required Delivery Date

Returns Surplus Order

Handling Unit

Outbound Delivery ECC

3 Figure EWM Inbound Delivery

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31 APPENDIX TWO: WORKING IN THE SCM DEMO CLOUD

32Using the RF Device in the Demo Cloud

In the Demo Cloud you have the option of using the RF Device as follows:

1. On your desktop, choose .

80. Choose .
81. Log on to the RF Device with your user and password welcome.

82. Choose LogOn.

Continue the demo as normal, but note that you only to choose F1 once to log off.

33Using the Access Points in the Cloud

In the Demo Cloud you have the option of logging on to systems via the Access Points.

If you want to use the NWBC, you must log on via the ECC system using the NWBC Desktop. See the
example below:

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You also have the option of logging on to the systems directly using the Access Point SAPGUI.

Note that System EC3 client 800 is for ECC and system EWM client 890 is for EWM. System EWM and client
800 can be used for Event Management.

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