Professional Documents
Culture Documents
Consumer Behavior - Yesterday Today and Tomorrow
Consumer Behavior - Yesterday Today and Tomorrow
T
he 1940s view of the consumer in the
1950s and 1960s, to the information processor of marketplace was rooted in economic
the 1970s, up to the 1980s cognitive miser. To- theory. Most scholars of economics prob-
morrow's consumers will undoubtedly have a ably still hold to the theory of Economic Man. In
Figure 1
History o f Approaches to C o n s u m e r Decision Making
1970s Problem solver • Prepurchase information seeking (Newman and Staelin 1972)
• Labeling of products (Asam and Bucklin 1973)
1. Seniors
Product~Service Mix
Christopher Knowlton, "Consumers: A Tougher Sell," Debra L. Scammon, "Information Load and Consum-
Fortune, September 26, 1988, pp. 61, 66, 70, 74. ers," Journal of Consumer Research, December 1975,
pp. 148-155.
Joel Kotkin, "Selling to the New America," Inc., July
1987, pp. 44-47. Steven M. Shugan, "The Cost of Thinking," Journal of
Consumer Research, September 1980, pp. 99-111.
Philip Kotler, "Behavioral Models for Analyzing Buy-
ers," Journal of Marketing, October 1965, pp. 37-45. Aimee L. Stern, "The Baby Boomers Are Richer and
Older," Business Month, October 1987, pp. 24-28.
"Little Wishes Form the Big Dream," WallStreetJour-
nal, September 19, 1989, p. B1. Lester G. Telser, "The Demand for Branded Goods as
Estimated from Consumer Panel Data," Review of Eco-
Ken MacQueen, "The Light Turns Green For Immi- nomics and Statistics, August 1962, pp. 300-324.
grants," WorldPress Review, December 1986, p. 48.
"The Consumer Bill of Rights," in Consumer Advisory
Susanna McBee, "Flaunting Wealth, It's Back in Style," Council, First Report (Washington, D.C.: U.S. Govern-
U.S. News and World Report, September 1981, pp. 61- ment Printing Office, 1963).
64.
"Tombstone Test," WallStreetJournal, July 18, 1989, p.
Regis McKenna, "Marketing in an Age of Diversity," A1.
Harvard Business Review, September-October 1988,
pp. 88-95. "Why More Ads Aren't Targeting Asians," WallStreet
Journal, July 20, 1989, p. B1.
George A. Miller, "The Magical Number Seven, Plus or
Minus Two: Some Limits on Our Capacity for Process- William L. Wilkie, Consumer Behavior (New York:
ing Information," PsychologicalReview, 63 (1956): 81- John Wiley and Sons, 1986).
97.