BENEFITS OF CONFLICTS IN AN

ORGANIZATION

It’s not every day that we get to see

words like “benefit” and “conflict”
in the same sentence, and
workplaces are constantly trying to
avoid conflict.

Rather than investing time and

energy to get rid of the conflict, it is
better to take immediate action by
dealing with conflict.

“For good ideas and true innovation, you need human interaction, conflict, argument and debate.”

-Margaret Heffernan

The above mentioned quote shows that organizations should be working on the ways to learn effective
conflict management so that those conflicts can serve as a catalyst for development. Conflict can be good
for an organization because it develops arguments, discussions, evaluations, and open-mindedness which
results in the most successful teams with a diversity of background and approach.

Here are some benefits of Workplace Conflict:

Conflicts Raises Questions

When conflict occurs between two people (or parties) it raises questions from both the sides which leads
to new theories and ideas. If you ignore a conflict you are making a mistake, you are leaving no room for
change. Things will always be the same and you will witness very fewer chances of improvement in your
organization. It is always a better idea to work through the differences that are shown by workers. If there
is no conflict, there are no questions which mean there will be limited growth and no change in the
environment.
Competition and Friendly Rivalry
Workplace conflict encourages debates, arguments and friendly rivalry which can increase productivity
and boost motivation. Everyone gets a chance to put their point of view forward and they start proving
that why they think they are right which results in competition. Such competitions in a workplace
generate a healthy environment in which the employees are motivated towards new goals resulting in the
strengthening of an organization.

Synergy at Work
An organizational conflict that is avoided, can result in many consequences such as less engagement.
Employee engagement is very critical to an organization, having high engagement results in a noticeable
outstanding business outcome.

If a conflict occurred between the individuals or departments is denied it can affect working relationships
whereas if it is brought into consideration and the issues are examined, next time the staff will feel
comfortable in raising their views which will result in a discretionary effort that the staff gives to their
job.

Listening to everyone’s point of view results in mutual respect and understanding, relationships with each
other and organization can be strengthened which will automatically result in the development of the
organization.

Increases Productivity
In order to increase productivity, it is necessary to consider all the possible outcomes, whether they are
positive or negative. Hence conflict resolving tend to focus on risks involving in a particular project
which will result in making changes earlier. Ignoring issues thinking that they don’t exist can result in
problems afterward.

Workplace conflict helps in realizing problems, if not addressed they can intensify and then become
impossible to solve.
Clarifies Doubts and Reduces Anxiety
It is a fact that in any organization, people working together have their doubts and not everyone will agree
on the same thing. If someone is working in such an environment where the conflicts are ignored and
people are not able to share their doubts and disagreements, it will result in stress and anxiety at the
workplace.

Whereas people who are a part of arguments and discussions, they become more relaxed. Therefore, it is
necessary to let those doubts flow and let them talk about their problems. Employees will start respecting
each other after sharing their issues and emotions.

FINAL WORDS:
If there is no conflict, there will be nothing new to learn about. The best ideas are always the result of a
process of arguments, disagreements, listening to each other’s theories and brainstorming. If everybody
agrees with everything there will be no effective ideas. But because of conflict, there are more chances to
look at alternate points of view and find out about new methods to deal with new circumstances.

Conflict is an important part of organizations as long as it does not create physical violence and abuse in
the workplace. The process of solving a conflict helps employees to be productive and efficient resulting
in the betterment of an organization.