THE SATISFACTION LEVEL IN CANTEEN SERVICES AND THE ACADEMIC

PERFORMANCE OF SENIOR HIGH SCHOOLSTUDENTS

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A Research Paper Presented to the Faculty of the Senior High School Department
Daniel R. Aguinaldo National High School

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In Partial Fulfillment of the Requirements for Practical Research 2

Proponents:
LUMAAN, JAN JIBRIL
ASPILAN, MIRRIAM
BACALSO, CINDY JOY
BASBAS, ANAMAE
EGALAN, RECHIEL
LAGARE, RICA
YAP, JANNA MONICA

April 12, 2019

 ACKNOWLEDGEMENT

With deepest gratitude and appreciation, we humbly give thanks to the

people who, with all they can, helped us in making our Practical Research a

possible one. First and foremost, we would like to express our deepest gratitude

to our Practical Research 2 teacher, Ma’am Ana Marie Matalines.

To our family, for encouraging us to always make the best out of

everything. Thank you for your unending support financially, emotionally, and

spiritually.

To our friends and classmates, for the happiness and for being there to

support us and to comfort us whenever we have difficulties in making our

Practical Research. We thank them for the friendship and teamwork and for

being our companions whom we can share our laughter and sorrows with.

To the following members of this group who never give up and worked

hard for making this research successful. We would also like to acknowledge Ms.

Concesa Lagare, for her motherly advice and words of encouragement which

facilitated the development of the work. Mr. Mitch Lumaan and Mrs. Virgo

Lumaan, for all the many invaluable guidance, intelligent ideas and sensible

works of encouragement which may this research study a better one.

And lastly, to our Almighty God, for giving me wisdom, knowledge, and

strength every day and the divine guidance to make our practical research

possible.
 DEDICATION

We dedicate this research paper above all to our most high God who

gives us the knowledge and strength in doing this project successfully.

To all students and researchers who are also doing this kind of study.

To our family and fellow friends who support us spiritually, morally, and

financially which made us to become determined to finish and pursue this study.

To each member of this study who work hard and never give up in doing this

study.

This is also dedicated to our knowledgeable Practical Research 2 teacher,

Ma’am Ana Marie Matalines who guides us in doing this project throughout the

days.
 Republic of the Philippines
Daniel R. Aguinaldo National High School
SENIOR HIGH SCHOOL DEPARTMENT Sto. Niño,
Matina, Davao City

Declaration of Originality

We, JanJibril M. Lumaan, Mirriam A. Aspilan, Cindy Joy N. Bacalso, Anamae B.

Basbas, Rechiel D. Egalan, Rica C. Lagare, and Janna Monica B. Yap, declare that
this research is original to the best of my knowledge. We further that this activity was
undertaken by me.

JAN JIBRIL LUMAAN MIRRIAM ASPILAN

Researcher Researcher

CINDY JOY BACALSO ANAMAE BASBAS

Researcher Researcher

RECHIEL EGALAN RICA LAGARE

Researcher Researcher

JANNA MONICA B. YAP

Researcher
 April 2019

Abstract

This study sought to determine the satisfaction level of students in terms of food

canteen services and to discover the significant relationship between the satisfaction

level in canteen services and academic performance of senior high school students in

Daniel R. Aguinaldo National High School. The study made use of descriptive-

correlational method with two hundred sixty six (266) grade 12 senior high school

students of Daniel R. Aguinaldo National High School from the different strands that

were randomly chosen as the respondents of this research study. One set of instrument

was developed by the researcher. Findings revealed that Canteen services in terms of

service quality, cleanliness, price and food quality does not reached the students’

satisfaction level and there is no significant relationship between canteen services and

the academic performance of respondents, but it is in neutral intensity of correlation.

This solely implies that the senior high school students’ performance in their academic

does not involve in any of the canteen’s services of Daniel R. Aguinaldo National High

School. The study should be reinvestigated considering other variables that may shed

more light on the problem.

 TABLE OF CONTENTS
Page
Title Page…………………………………………………………………. i
Acknowledgment.………………………………………………………… ii
Dedication.………………………………………………………………… iii
Declaration of Originality.. ………………………………………………. iv
Abstract………………………………………………………………….... v
Table of Contents………………………………………………………… vi

CHAPTER

1 THE PROBLEM AND RELATED LITERATURE

Introduction…………………………………………………… 1

Statement of the Problem ...……………………………...... 4

Null Hypothesis................................................................. 5

Review of Related Literature……..………………………… 6

Theoretical Framework……………………………………… 21

Conceptual Framework……………………………………… 24

2 METHODOLOGY

Research Design…………………………………………….. 25

Respondents……….………………………………………… 25

Scope and Delimitation……….……………………..……… 27

Research Instruments.………………………………….…… 27

Data Gathering Procedure.………………………………… 30

Data Analysis…..….…………………………………….…… 30
 31
3 RESULTS AND DISCUSSION

4 SUMMARY, CONCLUSIONS, AND RECOMMENDATIONS

Summary……………………………………………..............
39
Findings……….………………………………………….......
40
Conclusions……….……………………..………..................
40
Recommendations.………………………………….....……
41

APPENDIX A ............................................................................... 43

References.................................................................................. 44

Researcher’s Profile....................................................................
47