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Note: Prepayment or excess payment of the monthly instalment is allowed and will be treated as subsequent
month instalment payment. The prepayment or excess payment however will effect to the profit calculation of
your financing account.
5. What other charges do I have to pay?
• Stamp duty: 0.5% of total financing as contained in the Stamp Duty Act 1949.
• Wakalah or agency fee of RM28.30 inclusive Brokerage Fee.
6. Do I need any Takaful coverage?
• You are advised to take takaful plans from takaful operator appointed by the Bank and you are agree to
allow Bank to obtain the protection from the said takaful operator. However, you are free to use any other
takaful operator in Malaysia which requires you to arrange it on your own.
7. What if I fail to fulfil my obligations?
• Compensation Charge (Ta’widh) for Late Payment
During the financing tenure: 1% per annum on the outstanding amount of the monthly payment.
After expiry of financing Shall not be more than the prevailing daily overnight Islamic Interbank
tenure: Money Market rate (IIMM) on the outstanding balance.
• The Bank reserves the right to deduct / sett-off customer’s savings balance (Savings/Investment Account/
Share Membership Account) with the bank as payment for outstanding amounts.
• Bank will inform customer at least seven (7) calendar days in advance on the intention to set-off the
customer’s savings balance.
• The Bank reserves the right to take legal action and all costs incurred will be borne by the customer.
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Early Settlement Amount = Outstanding Selling Price – Ibra’ + Late Payment Charges (if any)
Where,
Ibra’ = Deferred Profit + Undisbursed Principal (if any) – Other Charges (if any)
Note: We will inform you at least seven (7) calendar days in advance on the intention to set-off the Security
Deposit.
11. What do I need to do if there are changes to my contact details?
• It is important that you inform Bank of any change in your contact details to ensure that all correspondences
reach you in a timely manner.
• Please contact the Call Centre at 1–300–88–5454 OR visit any branch to any changes of the customer
information.
12. Where can I get more 13. Any suggestions and your 14. If you wish to complaint on the
information? questions can be directed to: products and services provided
by us, you may contact us at:
For more information, Call Centre at: Call Centre at:
please refer to the product 1-300-80-5454 1–300–88–5454
brochure or visit
www.bankrakyat.com.my • 7:30 am to 9:30 pm or send your complaint to:
Available for all inquiries
Unit Public Complaints Bureau,
• 9:30 pm to 7:30 am Customer Service, Menara 1
Available only to check Menara Kembar Bank Rakyat
application status, internet No.33, Jalan Rakyat, KL Sentral
banking and report lost card 50470 Kuala Lumpur
Or or e-mail:
aduan@bankrakyat.com.my
International Line :
+603 5526 9000 Or
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