Professional Documents
Culture Documents
Fresoldt, Tonia ((April, 2018). Evolving insurance cost structures. McKinsey.com. Retrieved
from https://www.mckinsey.com/industries/financial-services/our-insights/evolving-
insurance-cost-structures
Kelley and Conner's Emotional Cycle of Change (2018). MindTools. Retrieved from
https://www.mindtools.com/pages/article/kelley-conner-cycle.htm
Connelley, Mark (2020). Force Field Analysis - Kurt Lewin. Change Management Coach.
Retrieved from https://www.change-management-coach.com/force-field-analysis.html