Professional Documents
Culture Documents
Documented Information That Your Company Needs
Documented Information That Your Company Needs
Exercise 1
Exercise 2
Associations
Union
Exercise 3a
Exercise 3b
Name of Department
Starting with statement mentioning the input that makes you start that process eg
When request for purchasing material is received from any Department, it is verified to be in the budget
by Accounts Supervisor and entered into ABC Register. Accounts Officer contacts Suppliers to express
their interest. Those Suppliers who have competence and indicate knowledge of the product are
selected and requested to quote.
This shows that the narration is starting from Planning. This will be followed by other activities in the
order that they occur.
Remember to mention where within the activities flow checking is performed and decisions are taken.
Exercise 4
Job Title
Reporting to
Minimum qualification
Responsibilities &
authorities
Other assignments
Exercise 5a
Risks/opportunities register
Exercise 5b
Exercise 6a
Exercise 6b
Objective
What will be done
Resources to be applied
When will it be
completed
Who is responsible
Frequency of monitoring
Analysis & evaluation of
result
Exercise 7
Subject
Requested by Date
Request No Name of request
Description of
change
Impact of change
Proposed action
Exercise 8 a
Draw a checklist for deciding what you have and what you need to source
Exercise 8b
c) transportation resources;
Exercise 8c
Check sheet for what is applicable in terms of environment;
Department/Unit Applicability to processes How it is managed
a) social (e.g. non-discriminatory,
calm, non-confrontational);
Exercise 9
Managing of documents
Exercise 10
Selection criteria:
a) Area of competence
b) Prior experience
c) Accuracy of describing the required product/process
Evaluation by marking the received pro forma or other document expressing interest:
a) Technical/product/process knowledge
b) Price
c) Willingness to adhere to Briscoe’s terms
d)
a) Verification of quality
b) Timeliness of supply
c) Completeness (quantity)
d) Availability for query
Exercise 11
Reporting personnel
Report No
Description of Nonconformity
Where it occurs
Action required (Tick the best option)
a) correction;
b) segregation, containment, return
or suspension of provision of
products and services;
c) informing the customer;
d) obtaining authorization for
acceptance under concession.
Reviewing/approving authority
Verification of action
Exercise 13
Who is responsible?
What is the title of the report to be presented?
Including trends in:
1) customer satisfaction and feedback from relevant interested parties;
2) the extent to which quality objectives have been met;
3) process performance and conformity of products and services;
4) nonconformities and corrective actions;
5) monitoring and measurement results;
6) audit results;
7) the performance of external providers;
Exercise 14
Corrective action form
b. Cause(s)
c. Existence of similar
NCs
Description of action taken
Verification of effectiveness
Update of risks/opportunities:
Risks/opportunities identified
Updating responsibility
Required changes, if necessary