APPLIED BUSINESS TOOLS AND TECHNOLOGIES

Business Process Management does not Solve the Problem

Remember, Business Process Management is not the solution but rather a tool to assist in solving
problems such as an employee forgetting to follow-up with a client after a product or service has been
delivered. Use BPM as the system that it was meant to be. If the employee uses the system and follows
each step every time, he should get accustomed to the system and commit fewer errors, such as not
following up with a client.

Employees don’t Buy into the System

You may add new employees to your company who think the BPM system is absurd or simply don’t
agree with it. Obviously, you’re not going to fire them and find other employees but rather talk to them
about the system and figure out how they think you can improve it. You may not implement all the
changes they suggest but it shows you will consider their opinion.

Under Stress, Employees Ignore/Forget the Processes

You may see employees under stress because they’re trying to meet a deadline for you or for someone
else and they forget a step in the process. This can be difficult if you’re work environment requires you
to work under strict deadlines, but one solution may be to plan more efficiently and give your
employees more time to complete their projects. If you can’t negotiate with the clients on extending the
deadlines, you may want to try to communicate with your employees and let them adjust their schedule
to be able to complete the project in a timely manner without having to stress and forget steps.

Lack of Assigned Responsibility

This problem occurs when the employees see the problem or task assigned to the system rather than
him or herself. They think, “It’s the system, not me, that isn’t working. The system is faulty and needs to
be fixed.” This can be the case, of course, but may not be. If the system has a previous history of
success, then you’ll know the error is most likely human rather than the process. You should ensure that
your system assigns responsibility to individual people, so they know if something goes wrong, they will
be held accountable

There are several other problems not mentioned here that you may run into with business process
management in your business. The best thing to do is to recognize these as common problems so that
you figure out how you’re going to prevent them from happening or handle them when they occur.