MASINGA INSTITUTE OF PROFESSIONAL STUDIES.

-AIR CARGO
ADVANCING PROFESSIONAL SKILLS AND EXECELLENCE

MASINGA INSTITUTE OF PROFESSIONAL STUDIES

TOURISM AND AVIATION
UNIT: AIR CARGO
END OF TERM EXAM –JULY 2021
Time: 2 Hours: 30Mins
Date: 14th JULY 2021
INSTRUCTIONS TO CANDIDATES

INSTRUCTIONS TO CANDIDATES

You are required to answer all questions in SECTION A which is mandatory and answer ANY THREE questions in SECTION B

Cell Phones are prohibited in exam rooms.

Any form of cheating will lead to automatic disqualification.

Neatness, clarity and presentable work will be a bonus mark

SECTION A[25 MARKS ][MANDATORY]

A. discuss the four main categories of claims [8marks]

B. Outline the five golden rules of handling a customer complaint. [10marks]
C. outline ICAO’s five strategic objectives [5marks]
D. List the three international air laws under European union [3MARKS]

SECTION B 45 MARKS [ANSWER ANY THREE QUESTIONS FROM THIS SECTION.

QUESTION TWO [15MARKS]

A. Explain the five types of cargo goods [10MARKS]

B. Outline five cargo characteristics [5MARKS]

QUESTION THREE [15MARKS]

A. State any four largest cargo carriers of the world [4MARKS]

B. Discuss four differences between air passenger and air freight [8MARKS]

QUESTION FOUR [15MARKS]

A. Explain the factors that will influence your choice of shipment [8MARKS]
B. State seven benefits of sending goods via air international shipment modes[7MARKS]

QUESTION FIVE [15MARKS]

A. In 2 years after completing your studies from Masinga institute of professional studies and a time for you to utilize the
professional skills and knowledge acquired within the diverse and ever changing and tech-oriented industry of aviation,
you will work with distinct types of air carriers. as a professional in so years to come , explain any five types of air
carriers you will work with or even render your services to. [10MARKS]
B. As a professional in the aviation industry, there are threats facing the industry since its introduction in the early years
of it operation under the control of the wright brothers. Outline five of the threats that you may be subjected to as a
flight attendant for that case. [5MARKS]

MASINGA INSTITUTE OF PROFESSIONAL STUDIES.-AIR CARGO.

ADVANCING PROFESSIONAL SKILLS AND EXECELLENCE