Assignment No.

1:
1. Many organizations offer a combination of goods and services to their customers. As
you learned in this chapter, there are some key differences between production of
goods and delivery of services. What are the implications of these differences relative to
managing operations?

- Managing manufacturing and service operations are two different things. In

manufacturing operations, it is easier to have the same quality of products or
goods as it can be more uniformed in the production or the creation of the good
meaning it will have a very similar quality of output. While in service operations
it may have a similar output or finish but each service may differ from the other.
Differences between the two would prove that managing the operations may
differ from each type of business it is related with. Like in manufacturing (goods)
it may focus more on the amount of time for inventory as it takes more time
than the service wherein service would also focus more on how to make sure the
quality of service, they offer will be more identical to each service they offer.

2. One way that organizations compete is through technological innovation. However,

there can be downsides for both the organization and the consumer. Explain.

- Technology is a big help in the business industry today it makes the work easier
and it can also be used as a medium of promotion however, there is also the
other side of the coin which makes technological innovation a downside in an
organization and even the customers. One of these is the fact that technological
machineries are quite expensive which is why the transition will be harder for
the business making the additional expense for the purchase a part of the price
of the service or goods that the customer will purchase. Adding to the downsides
of technological innovation is that the employees can be dependent with the
technology and when an error happens and technology can’t be used, they don’t
know what to do anymore as they have been dependent with technology hence
this may halt the operations of the business. And as the organization is affected
by the downsides of the technological innovation it will also affect the customer
like having to pay more due to the transition to technological machineries and
customers can also experience shortage when a halt of an operations due to
technological error.
3.
a. What are some possible reasons a business person would make an unethical
decision?

- There are a lot of possible reasons why unethical decisions are made and one
of this is the unfeasible work load in an unreasonable time frame wherein some
employees are forced to make some unethical decisions to meet the quota. Another
one is corruption and this may be rooted in the idea of not being paid enough or it can
also be due to be able to make more money through it.

b. What are the risk of doing so?

- By doing these unethical decisions there are some consequences one of these
consequences is losing the trust of the business’s customers and may later on be the
cause of the downfall of the business.