MH Athena (8/19/2021, 9:17:22 PM): Please choose:

MH Athena (8/19/2021, 9:17:24 PM): Menu Options:

How To Register
Access Code Issues
Temporary Access
I Need Something Else
Me (8/19/2021, 9:17:26 PM): Temporary Access
MH Athena (8/19/2021, 9:17:28 PM): Check out this FAQ/video to learn more about
temporary access.

https://mhedu.force.com/CXG/s/article/What-is-Temporary-Access
MH Athena (8/19/2021, 9:17:30 PM): Does that satisfy your need?
MH Athena (8/19/2021, 9:17:31 PM): Button Selections:
Yes
No
Me (8/19/2021, 9:17:32 PM): No
MH Athena (8/19/2021, 9:17:34 PM): Our agents are available to chat with you
M-THURS: 24 HRS.
FRI: 12AM-9PM EST
SAT: 10AM-8PM EST
SUN: 12PM-12AM EST
MH Athena (8/19/2021, 9:17:36 PM): Please choose:
MH Athena (8/19/2021, 9:17:37 PM): Menu Options:
Chat With An Agent
Main Menu
Me (8/19/2021, 9:17:39 PM): Chat With An Agent
MH Athena (8/19/2021, 9:17:41 PM): Please enter your first and last name.
Me (8/19/2021, 9:17:46 PM): Louise Rodriguez
MH Athena (8/19/2021, 9:17:48 PM): Please enter your email address.
Me (8/19/2021, 9:17:59 PM): 2021037471@feu.edu.ph
MH Athena (8/19/2021, 9:18:01 PM): Please enter your school name.
Me (8/19/2021, 9:18:04 PM): Feu
MH Athena (8/19/2021, 9:18:07 PM): Do you have a registration code?
MH Athena (8/19/2021, 9:18:09 PM): Button Selections:
Yes
No
Me (8/19/2021, 9:18:10 PM): No
Rona Rose Lalaine (8/19/2021, 9:18:23 PM): You have been transferred to the
Customer Support Team. My name is Rona Rose Lalaine. Please allow me a few moments
to review your information before we get started.
Rona Rose Lalaine (8/19/2021, 9:18:38 PM): Hello Louise, You have reached the
Student Support line. Your case number for this interaction is 21475082. May I know
which product of McGraw Hill are you contacting in reference to?
Me (8/19/2021, 9:18:56 PM): For the seeley's book?
Rona Rose Lalaine (8/19/2021, 9:19:55 PM): Thank you.
Rona Rose Lalaine (8/19/2021, 9:20:14 PM): How may I help you today, Louise ?
Me (8/19/2021, 9:20:26 PM): My temporary access is gone
Me (8/19/2021, 9:20:36 PM): i just registered now
Rona Rose Lalaine (8/19/2021, 9:22:06 PM): I do apologize for the inconvenience
this might have cause you. I'll be more than happy to investigate this for you.
Me (8/19/2021, 9:22:38 PM): Thanks, Rose.
Rona Rose Lalaine (8/19/2021, 9:23:07 PM): As upon checking here, you are
registered to the course using temporary access and it will expire by September 2
Me (8/19/2021, 9:23:31 PM): Yes, I just needed to answer the diagnostic exam.
Rona Rose Lalaine (8/19/2021, 9:24:42 PM): May I know if you encounter the message
below, every time you access the class ?

Your courtesy access to this class will expire on September 2, 2021, 9:01 PM CST.
Do you want to purchase access right now?
Me (8/19/2021, 9:25:19 PM): Yes, for the temporary access only. :)
Rona Rose Lalaine (8/19/2021, 9:26:22 PM): If you encounter that message, you just
need to click the "NO" button
Rona Rose Lalaine (8/19/2021, 9:26:42 PM): And it will allow you or bring you to
your assignment list
Me (8/19/2021, 9:27:15 PM): Thanks, Rose! Such a big help.
Rona Rose Lalaine (8/19/2021, 9:27:53 PM): You're most welcome.
Rona Rose Lalaine (8/19/2021, 9:28:05 PM): Are you able to see your assignment now?
Me (8/19/2021, 9:28:35 PM): Should I refresh?
Me (8/19/2021, 9:29:06 PM): There's nothing new in my end.
Rona Rose Lalaine (8/19/2021, 9:30:10 PM): I It is okay if you send a screenshot of
your page now?
Rona Rose Lalaine (8/19/2021, 9:30:15 PM): I will send a request here, for you to
be able to attach the screenshot by dragging the photo here in the chat box.
Me (8/19/2021, 9:30:24 PM): Is that possible? Sure.
Rona Rose Lalaine (8/19/2021, 9:33:03 PM): I see, please, try to click Exit then
access the link below and log in your connect account

https://connect.mheducation.com
Me (8/19/2021, 9:33:36 PM): Okay wait
Rona Rose Lalaine (8/19/2021, 9:33:52 PM): Thank you
Me (8/19/2021, 9:34:19 PM): I can access it now!
Me (8/19/2021, 9:34:24 PM): Thank you!
Rona Rose Lalaine (8/19/2021, 9:34:32 PM): Great!
Me (8/19/2021, 9:34:55 PM): Have a great day!
Rona Rose Lalaine (8/19/2021, 9:34:56 PM): Aside from this, would there be anything
else that I can possibly assist you with?
Me (8/19/2021, 9:35:19 PM): You're the best
Rona Rose Lalaine (8/19/2021, 9:35:29 PM): Thank you! It has been a pleasure
assisting you. Here is your case number again as your reference : 21475082 .Again
this is Rona. Thank you for contacting the Customer Experience Team. Enjoy the rest
of your day.