MIS TEST 3

Học trực tuyến tại quizlet.com/_8utrzn

1. The ability to offer individually tailored products or services using the same production resources as D. mass customization.
bulk production is known as:
A. niche customization.
B. mass marketing.
C. micromarketing.
D. mass customization.
E. micro customization.
2. According to the ________ definition of organizations, an organization is seen as a means by which A. microeconomic
capital and labor are transformed by the organization into outputs to the environment.
A. microeconomic
B. macroeconomic
C. behavioral
D. sociotechnical
E. psychological
3. According to the network economics perspective, the more people offering products on eBay's site, A. True
the greater the value of the site to all who use it.
A. True
B. False
4. Advertising networks track a user's behavior at thousands of websites. A. True
A. True
B. False
5. All of the following are examples of "on demand" companies except: C. Instagram.
A. Lyft.
B. Uber.
C. Instagram.
D. Sidecar.
E. Airbnb.
6. All of the following are reasons for the increased business focus on collaboration and teamwork, E. the need for more
except for: efficient work
A. the need to reduce communication costs. hierarchies.
B. the need for creating innovative products and services.
C. greater global presence.
D. growth of "interaction" jobs.
E. the need for more efficient work hierarchies.
7. All of the following are unique features of e-commerce technology, except: A. price discrimination.
A. price discrimination.
B. global reach.
C. interactivity.
D. richness.
E. personalization/customization.
8. All of the following are unique features of e-commerce technology, except: A. price discrimination.
A. price discrimination.
B. interactivity.
C. personalization/customization.
D. richness.
E. global reach.
9. All of the following describe the effects of globalization except: B. increases in
A. significant decreases in operating costs. transaction costs.
B. increases in transaction costs.
C. replication of business models in multiple countries.
D. ability to find low-cost suppliers.
E. reduction of labor costs through outsourcing.
10. ________ allows you to communicate with avatars using text messaging. A. A virtual world
A. A virtual world
B. Collaborative writing
C. Screen sharing
D. Telepresence
E. A large audience Webinar
11. Along with capital, ________ is the primary production input that the organization uses to create products and A. labor
services.
A. labor
B. culture
C. politics
D. feedback
E. structure
12. Amazon.com is known primarily for its use of which of the following business models? C. E-tailer
A. Market creator
B. Portal
C. E-tailer
E. Content provider
D. Transaction broker
13. A(n) ________ is a collection of independent firms that use information technology to coordinate their value A. value web
chains to collectively produce a product or service for a market.
A. value web
B. net marketplace
C. support web
D. consortium
E. value chain
14. A(n) ________ is an activity for which a firm is a world-class leader. C. core
A. efficiency competency
B. competitive advantage
C. core competency
D. expertise area
E. growth driver
15. A(n) ________ is typically a major source of data for other systems. D. TPS
A. MIS
B. KMS
C. DSS
D. TPS
E. ESS
16. A(n) ________ system collects data from various key business processes and stores the data in a single, A. enterprise
comprehensive data repository, usable by other parts of the business.
A. enterprise
B. management information
C. automatic reporting
D. knowledge management
E. transaction processing
17. Approximately how much revenue was generated by e-commerce in C. About $700 billion
2017?
A. About $229 billion
B. About $180 billion
C. About $700 billion
D. About $1 trillion
E. About $2 trillion
18. As described in the opening case, what is the primary business model B. Content provider
employed by YouTube?
A. Market creator
B. Content provider
C Transaction broker
D. E-tailer
e. Portal
19. As discussed in the chapter opening case, which of the following C. Starbucks is planning to sell coffee, branded mugs,
statements about Starbucks is not true? and espresso machines on its website.
A. Starbucks plans to use IT innovations to enhance the customer
experience.
B. Starbucks plans to increase its online sales of coffee products using
new technology.
C. Starbucks is planning to sell coffee, branded mugs, and espresso
machines on its website.
D. Starbucks strives to offer customers high-quality coffee, friendly
servers, and customer friendly stores.
E. Starbucks is trying to create a unique customer experiences in stores.
20. Behavioral targeting occurs at individual websites and within apps. A. True
A. True
B. False
21. Behavioral targeting refers to targeting ad messages to a person's A. True
clickstream behavior.
A. True
B. False
22. A business model describes how a company produces, delivers, and A. True
sells a product or service to create wealth.
A. True
B. False
23. Changing the prices of products based on the level of demand A. dynamic
characteristics of the customer is called ________ pricing.
A. dynamic
B. asymmetric
C. flexible
D. menu
E. customized
24. Compared to traditional markets, digital markets have: A. lower search costs.
A. lower search costs.
B. weaker network effects.
C. higher transaction costs.
D. lower delayed gratification effects.
E. greater asymmetry.
25. Computers and programs are the only things required to produce the information B. False
an organization needs.
A. True
B. False
26. Content providers use ________ systems to process large amounts of very small D. micropayment
monetary transactions cost-effectively.
A. subscription
B. affiliate revenue
C. mobile payment
D. micropayment
E. transaction fee
27. Converting raw data into a more meaningful form is called: C. processing.
A. capturing.
B. organizing.
C. processing.
D. analysis.
E.feedback.
28. Creating a marketing plan is not an example of a business process. B. False
A. True
B. False
29. Creative work driven by new knowledge and information is a significant part of A. True
management responsibility.
A. True
B. False
30. Customers are one of the competitive forces that affect an organization's ability to A. True
compete.
A. True
B. False
31. Data management technology consists of which of the following? E. Software governing the organization of
A. Two or more computers to share data or resources data on physical storage media
B. Physical hardware and media used by an organization for storing data
C. Detailed, preprogrammed instructions that control and coordinate the computer
hardware components in an information system
D. Hardware and software used to transfer data
E. Software governing the organization of data on physical storage media
32. Detailed, programmed instructions that control computer hardware components in A. True
an information system are known as computer software.
A. True
B. False
33. Disciplines that contribute to the technical approach to information systems A. operations research, management
include: science, and computer science.
A. operations research, management science, and computer science.
B. computer science, engineering, and networking.
C. management science, computer science, and engineering.
D. economics, sociology, and psychology.
E. engineering, utilization management, and computer science.
34. Disintermediation does not benefit the consumer. B. False
A. True
B. False
35. A DSS uses internal information as well as information from external sources. A. True
A. True
B. False
36. The effect of the Internet has been to increase the bargaining power of customers. A. True
A. True
B. False
37. Enterprise applications integrate information from multiple functions and business processes to enhance the A. True
performance of the organization as a whole.
A. True
B. False
38. An environment where consumers can share their shopping experiences with one another by viewing products, A.
chatting, or texting about brands, products, and services is an example of: collaborative
A. collaborative shopping. shopping.
B. social search.
C. web personal marketing.
D. social sign-on.
E. network notification.
39. An example of a remote, synchronous collaboration tool is a Skype conference call using VOIP and webcams. A. True
A. True
B. False
40. The expenses incurred by a customer or company in lost time and resources when changing from one supplier E. switching
or system to a competing supplier or system are known as: costs
A. variation costs.
B. retention costs.
C. differentiation costs.
D. preservation costs.
E. switching costs.
41. Facebook's Like button is an example of which of the following? D. Network
A. Newsfeed notification
B. Social search
C. Collaborative shopping
D. Network notification
E. Social sign-on
42. Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than D. market
competitors. niche
A. product differentiation
B. low-cost leadership
C. mass customization
D. market niche
E. process efficiency
43. A firm that invests in an information system because it is a necessity of doing business does so because it is E. Survival
seeking to achieve which of the following business objectives?
A. Customer intimacy
B. Improved decision making
C. Operational excellence
D. Competitive advantage
E. Survival
44. A firm that invests in a strong IS development team is making an investment in organizational complementary A. True
assets.
A. True
B. False
45. A firm that must invest in new information systems capabilities in order to comply with federal legislation is D. Survival
investing to achieve which business objective?
A. Operational excellence
B. Creation of new products
C. Improved decision making
D. Survival
E. Customer intimacy
46. For nonroutine decision making, managers rely on decision support systems. A. True
A. True
B. False
47. The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a D. culture.
company's members is called its:
A. mission.
B. atmosphere.
C. environment.
D. culture.
E. business process.
48. Global firms can collaborate from different locations at the same time using synchronous collaboration tools. A. True
A. True
B. False
49. The ________ helps design programs and systems to find new sources of knowledge or to make better use of C. CKO
existing knowledge in organizational and management processes.
A. CPO
B. CSO
C. CKO
D. CEO
E. CTO
50. How many service jobs move offshore to lower-wage countries in a typical year? E. 300,000
A. 30,000
B. 30 million
C. 3 million
D. 3,000
E. 300,000
51. How much did American businesses spend on information systems hardware, software, and telecommunications D. About $1
equipment in 2017? trillion
A. About $100 billion
B. About $1 billion
C. About $10 trillion
D. About $1 trillion
E. About $100 million
52. Identifying customers is a business process handled by the marketing function. A. True
A. True
B. False
53. In 2017, what percent of the U.S. economy resulted from foreign trade? C. 30
A. 10 percent percent
B. 66 percent
C. 30 percent
D. 25 percent
E. 50 percent
54. In digital markets: C. menu costs decline.
A. search costs increase.
B. switching costs decline.
C. menu costs decline.
D. information asymmetry increases.
E. network costs decline.
55. In ________, digital technology and the Internet are used to execute the major business D. e-business
processes in the enterprise.
A. e-commerce
B. MIS
C. SCM
D. e-business
E. enterprise applications
56. In environmental scanning, a firm may use information systems to: C. identify external events that may
A. keep track of the temperature within its data centers. affect it.
B. transform inputs into products and services.
C. identify external events that may affect it.
D. develop a unified organizational culture.
E. analyze the performance of its intranet.
57. Information ________ exists when one party in a transaction has more information that is C. asymmetry
important for the transaction than the other party.
A. discrimination
B. competition
C. asymmetry
D. transparency
E. complexity
58. Information systems can be used at the industry level to achieve strategic advantage A. building industrywide, IT-supported
by: consortia and symposia.
A. building industrywide, IT-supported consortia and symposia.
B. enforcing standards that reduce the differences between competitors.
C. decreasing switching costs.
D. raising the bargaining power of suppliers.
E. encouraging the entry of new competitors.
59. Information systems enhance core competencies by: B. encouraging the sharing of
A. fostering synergies among departments. knowledge across business units.
B. encouraging the sharing of knowledge across business units.
C. creating educational opportunities for management.
D. providing better reporting facilities.
E. allowing operational employees to interact with management.
60. Information systems literacy focuses primarily on knowledge of information B. False
technology.
A. True
B. False
61. In planning a robust e-commerce presence, you will want to consider the blog A. social media
platform as part of your ________ presence.
A. social media
B. offline media
C. community
D. e-mail
E. website
62. The interaction between information technology and organizations is influenced: E. by many factors, including
A. solely by the decision making of middle and senior managers. structure, politics, culture, and
B. by two main macroeconomic forces: capital and labor. environment.
C. by the development of new information technologies.
D. by the rate of growth of the organization.
E. by many factors, including structure, politics, culture, and environment.
63. In the ________ revenue models, a firm offers some services for free but charges a D. free/freemium
subscription fee for premium services.
A. transaction fee
B. sales
C. subscription
D. free/freemium
E. affiliate
64. In the value chain model, support activities are most directly related to the production B. Fasle
and distribution of the firm's products and services, which create value for the customer.
A. True
B. Fasle
65. Intranets link different systems and networks within a firm. A. True
A. True
B. False
66. The inventors of a disruptive technology typically benefit the most from the technology; B. False
it is rare that fast followers catch up quickly.
A. rue
B. False
67. Maintaining the organization's financial records is a central purpose of which main business B. Finance and accounting
function?
A. Human resources
B. Finance and accounting
C. Manufacturing and accounting
D. Sales and manufacturing
E. Finance and sales
68. The Mandarin Oriental's use of computer systems to keep track of guests' preferences is A. Customer intimacy
an example of which of the following?
A. Customer intimacy
B. Improved decision making
C. Improved flexibility
D. Improved efficiency
E. Operational excellence
69. The Mandarin Oriental's use of computer systems to keep track of guests' preferences is E. Customer intimacy
an example of which of the following?
A. Improved flexibility
B. Operational excellence
C. Improved decision making
D. Improved efficiency
E. Customer intimacy
70. A marketplace extended beyond traditional boundaries and removed from a temporal and geographic location A.
is called a(n): marketspace.
A. marketspace.
B. e-hub.
C. net marketplace.
D. exchange.
E. online marketplace.
71. Menu costs are the merchants' costs of changing prices. A. True
A. True
B. False
72. Middle managers make long-range strategic decisions about the firm's products and services. B. False
A. True
B. False
73. Mintzberg classifies a large bureaucracy existing in a slowly changing environment that produces standard D. machine
products and is dominated by centralized management as a(n) ________ bureaucracy.
A. multidivisional
B. ad hoc
C. professional
D. machine
E. divisionalized
74. Mintzberg's classification identifies five forces in an industry's environment that affect the strategic position of a B. Fasle
firm.
A. True
B. Fasle
75. Most transaction processing systems use sophisticated mathematical models or statistical techniques. B. False
A. True
B. False
76. Net marketplaces may either support contractual purchasing based on long-term relationships with designated A. True
suppliers or short-term spot purchasing.
A. True
B. False
77. The network and system administrator job category is among the fastest growing IS/MIS occupations. B. False
A. True
B. False
78. One example of a business process is shipping a product to a customer. A. True
A. True
B. False
79. Operational managers use ESS primarily to solve specific problems. B. False
A. True
B. False
80. The parts of an organization's infrastructure, human resources, technology, and procurement that make the A. support
delivery of the firm's products or services possible are known as ________ activities.
A. support
B. secondary
C. primary
D. auxiliary
E. service
81. Personnel who design new products or services for a firm belong to which level of a business hierarchy? B. Knowledge
A. Data workers workers
B. Knowledge workers
C. Service workers
D. Production workers
E. Middle management
82. The process of sourcing goods and materials, negotiating with suppliers, paying for goods, and making B. procurement.
delivery arrangements is called:
A. SCM.
B. procurement.
C. e-procurement.
D. production.
E. distribution
83. Research has shown that a majority of firms are able to align their information technology with their B. False
business goals.
A. True
B. False
84. Rich media advertisements are used to sell products and services online. B. False
A. True
B. False
85. Routines are also called standard operating procedures. A. True
A. True
B. False
86. A secure website that links a large firm to its suppliers and other key business partners is called a(n): E. private industrial
A. exchange. network.
B. e-hub.
C. net marketplace.
D. marketspace.
E. private industrial network.
87. Smart products generally lower switching costs. B. False
A. True
B. False
88. Sociotechnical changes affecting a firm adopting new information systems requiring organizational E. strategic
change can be considered: transitions.
A. business goal transitions.
B. sociotechnical transitions.
C. systems alterations.
D. organizational adjustments.
E. strategic transitions.
89. Switching costs increase when customers are strongly linked to products and platforms. ...
A. True
B. False
90. Switching costs increase when customers are strongly linked to products and platforms. A. True
A. True
B. False
91. Telepresence technology is primarily designed to: E. allow
A. store the firm's visual content like videos. employees to
B. allow managers to observe how employees behave. share ideas and
C. provide managers with a tool to visualize corporate performance. plans in real time.
D. enable the sales force to keep track of customer orders.
E. allow employees to share iterm-113deas and plans in real time.
92. The term business ecosystem describes the loosely coupled but interdependent networks of suppliers, A. True
distributors, outsourcing firms, transportation service firms, and technology manufacturers.
A. True
B. False
93. There are four major business functions: human resources; manufacturing and production; finance and B. False
accounting; and information technology.
A. True
B. False
94. To make sure they stock clothes that their customers will purchase, a department store implements a new D. Operational
application that analyzes spending levels at their stores and cross-references this data to popular clothing excellence
styles. Which of the following business objectives is this information intended to support?
A. Improved decision making
B. New products and services
C. Survival
D. Operational excellence
E. Customer intimacy
95. To monitor the status of internal operations and the firm's relations with the external environment, A. TPS
managers need which of the following types of system?
A. TPS
B. MIS
C. KWS
D. BIS
E. DSS
96. The total number of food items with storage temperature problems is an example of which of the A. Meaningful
following? information
A. Meaningful information
B. Input
C. Raw data
D. Feedback
E. Processing
97. Traditional online marketing, such as display ads, have been replaced by video ads. B. False
A. True
B. False
98. Under Mintzberg's classification of organizational structure, knowledge-based organizations fall under the D. professional
category of: bureaucracies.
A. divisionalized bureaucracies.
B. adhocracies.
C. machine bureaucracies.
D. professional bureaucracies.
E. entrepreneurial structures.
99. Verizon's use of a web-based digital dashboard to provide managers with precise real- D. Managerial decision making
time information enabled it to improve which of the following?
A. Efficiency in creation of new products
B. Compliance with regulations
C. Intimacy with its suppliers
D. Managerial decision making
E. Employee morale
100. Walmart's continuous replenishment system allows it to do all of the following except: C. provide mass customization.
A. transmit orders to restock directly to its suppliers.
B. better meet customer demands.
C. provide mass customization.
D. keep costs low.
E. fine-tune merchandise availability.
101. A website that allows citizens to file taxes online is a form of ________. E-government
102. What is the most important function of an enterprise application? C. Enabling business functions and
A. Enabling a company to work collaboratively with customers and suppliers departments to share information
B. Increasing speed of communicating
C. Enabling business functions and departments to share information
D. Enabling inventory and supply chain management
E. Enabling cost-effective e-business processes
103. What is the most important function of an enterprise application? A. Enabling business functions and
A. Enabling business functions and departments to share information departments to share information
B. Increasing speed of communicating
C. Enabling cost-effective e-business processes
D. Enabling inventory and supply chain management
E. Enabling a company to work collaboratively with customers and suppliers
104. What percent of online retailers now have m-commerce websites? D. 55 percent
A. 75 percent
B. 25 percent
C. 85 percent
D. 55 percent
E. 15 percent
105. What standards are referred to when discussing universal standards as a unique feature A. Internet technology standards
of e-commerce?
A. Internet technology standards
B. Common spoken and written languages
C. EDI standards
D. Universal advertising and media format standards
E. Universal measuring standards
106. When a firm buys on the marketplace what it cannot make itself, the costs incurred are C. transaction costs.
referred to as:
A. procurement.
B. switching costs.
C. transaction costs.
D. agency costs.
E. network costs.
107. Which main business function is responsible for maintaining employee records? A. Human resources
A. Human resources
B. Finance and accounting
C. Middle management
D. Sales and marketing
E. Manufacturing and production
108. Which of the following best describes the primary reason for implementing a new A. The system will create new value for
information system, from a business perspective? the firm, beyond its costs.
A. The system will create new value for the firm, beyond its costs.
B. The system will automate key business processes.
C. The system enables the firm to create new products and services.
D. The system is in use by our primary competitors.
E. The system integrates well with the Web.
109. Which of the following best illustrates the advertising revenue model? D. Facebook provides a social network
A. Netflix charges customers a monthly fee for access to its library of movies. for free, but shows sponsored content in
B. eBay receives a small fee from a seller if a seller is successful in selling an item. users' News Feeds.
C. Yelp receives a fee after steering a customer to a participating website where he
or she makes a purchase.
D. Facebook provides a social network for free, but shows sponsored content in
users' News Feeds.
E. Apple accepts micropayments for single music track downloads.
110. Which of the following best illustrates the sales revenue model? C. Apple accepts micropayments for
A. Yelp receives a fee after steering a customer to a participating website where he single music track downloads.
or she makes a purchase.
B. Netflix charges customers a monthly fee for access to its library of movies.
C. Apple accepts micropayments for single music track downloads.
D. Pandora provides basic services for free, but charges a premium for advanced
services.
E. eBay receives a small fee from a seller if a seller is successful in selling an item.
111. Which of the following best illustrates the use of information systems to focus on B. A department store creating
market niche? specialized products for preferred
A. A restaurant chain analyzing local sales figures to determine which menu items to customers.
serve.
B. A department store creating specialized products for preferred customers.
C. A clothes manufacturer expanding its offerings to new styles.
D. A bookseller selling an e-book reader that reads only the bookseller's books.
E. A car manufacturer's website that lets you customize the features on the car you
are purchasing.
112. Which of the following companies uses the subscription revenue model? B. Netflix
A. Google Search
B. Netflix
C. ETrade
D. Facebook
E. Expedia
113. Which of the following deals with behavioral issues as well as technical issues C. Management information systems
surrounding the development, use, and impact of information systems used by
managers and employees in the firm?
A. Information systems architecture
B. Business processes
C. Management information systems
D. Information systems literacy
E. Information technology infrastructure
114. Which of the following deals with behavioral issues as well as technical issues surrounding the A. Management
development, use, and impact of information systems used by managers and employees in the firm? information
A. Management information systems systems
B. Information technology infrastructure
C. Information systems literacy
D. Business processes
E. Information systems architecture
115. Which of the following dimensions of e-commerce technology has the potential to raise the quality of E. Information
information? density
A. Richness
B. Global reach
C. Interactivity
D. Customization
E. Information density
116. Which of the following is a competitive force challenging the publishing industry? B. Substitute
A. Low cost of entry products or
B. Substitute products or services services
C. Positioning and rivalry among competitors
D. Customers' bargaining power
E. Suppliers' bargaining power
117. Which of the following is a global network that uses universal standards to connect millions of different B. The Internet
networks around the world?
A. An extranet
B. The Internet
C. Verizon
D. An intranet
E. The World Wide Web
118. Which of the following is a global network that uses universal standards to connect millions of different C. The Internet
networks around the world?
A. Verizon
B. The World Wide Web
C. The Internet
D. An intranet
E. An extranet
119. Which of the following is a milestone for the website development phase of building an e-commerce E. Website plan
presence?
A. Web mission statement
B. Functional website
C. Web presence map
D. Social media plan
E. Website plan
120. Which of the following is an example of a cross-functional business process? E. Fulfilling a
A. Shipping a product customer order
B. Identifying customers
C. Paying creditors
D. Hiring employees
E. Fulfilling a customer order
121. Which of the following is an example of a direct good in the automobile industry? A. Sheet steel
A. Sheet steel
B. Office furniture
C. Computer equipment
D. Paper
E. Roofing shingles
122. Which of the following is an example of an organizational complementary asset? B. Choosing the appropriate
A. Strong senior management business model
B. Choosing the appropriate business model
C. The Internet and telecommunications infrastructure
D. Laws and regulations
E. A collaborative work environment
123. Which of the following is an example of a private industrial network? C. VW Group Supply
A. Exostar
B. Elemica
C. VW Group Supply
D. Expedia
E. Go2Paper
124. Which of the following is a private corporate network extended to authorized users outside the B. An extranet
organization?
Group of answer choices
A. The World Wide Web
B. An extranet
C. FTP
D. An intranet
E. The Internet
125. Which of the following is a service provided by the Internet that uses universally accepted A. The World Wide Web
standards for storing, retrieving, formatting, and displaying information in a page format?
A. The World Wide Web
B. FTP
C. E-mail
D. HTML
E. An extranet
126. Which of the following is a support activity in a firm's value chain? C. Technology
A. Inbound logistics
B. Operations
C. Technology
D. Sales and marketing
E. Service
127. Which of the following is not a business benefit of collaboration? A. Improved compliance
Group of answer choices with government
A. Improved compliance with government regulations regulations
B. Improved innovation
C. Improved financial performance
D. Improved customer service
E. Improved quality
128. Which of the following is not a true statement about value webs? A. Value webs are inflexible and cannot
A. Value webs are inflexible and cannot adapt quickly to changes in supply and adapt quickly to changes in supply and
demand. demand.
B. Value webs are more customer-driven than traditional value chains.
C. Value webs involve a collection of independent firms that use information
technology to coordinate their value chains.
D. Value webs operate in a less linear fashion than traditional value chains.
E. Value webs involve highly synchronized industry value chains.
129. Which of the following is not one of four types of presence to be considered A. Corporate
when building an e-commerce presence?
A. Corporate
B. Offline media
C. E-mail
D. Social media
E. Websites
130. Which of the following is not one of the current changes taking place in C. Growth in the PC platform
information systems technology?
A. Growth in cloud computing
B. Emerging mobile digital platform
C. Growth in the PC platform
D. Increased usage of data generated by the Internet of Things
E. Growing business use of big data
131. Which of the following is the greatest obstacle in enabling collaboration C. Time zones
between employees at different, distant corporate locations?
A. Language
B.Permissions
C. Time zones
D. Corporate culture
E. Privacy
132. Which of the following is the key business objective behind the technologies B. Reduced delays in document management
implemented by PCL Construction, as discussed in the chapter-opening case?
A. Reduced cost of supplies
B. Reduced delays in document management
C. Survival
D. Higher customer satisfaction levels
E. Improved employee morale
133. Which of the following job categories is expected to experience the most growth A. Security analysts
over the next eight years?
A. Security analysts
B. Software engineers
C. Database administrators
D. Computer programmers
E. Computer support specialists
134. Which of the following marketing formats is sales-oriented, rather than branding- E. Search engine
oriented or a mix?
A. Rich media
B. Display ads
C. Video
D. Lead generation
E. Search engine
135. Which of the following statements about collaboration is not true? E. Successful collaboration can be achieved
A. Businesses need special systems for collaboration. through technology regardless of the organization's
B. One business benefit of collaboration is improved innovation. culture or structure.
C. In business, a collaboration can last as little as a few minutes.
D. Business collaboration relies on the formation of teams that are assigned
a specific task or goal.
E. Successful collaboration can be achieved through technology regardless
of the organization's culture or structure.
136. Which of the following statements about disruptive technologies is not A. Firms that invent disruptive technologies as first
true? movers always become market leaders.
A. Firms that invent disruptive technologies as first movers always become
market leaders.
B. Disruptive technologies may be substitute products that perform better
than other products currently being produced.
C. Disruptive technologies may put entire industries out of business.
D. Disruptive technologies may sometimes simply extend the marketplace.
E. Disruptive technologies radically change the business landscape and
environment.
137. Which of the following statements about organizations is not true? A. An informal group can be considered to be an
A. An informal group can be considered to be an organization. organization.
B. An organization is a stable, formal social structure that takes resources
from the environment and processes them to produce outputs.
C. An organization is a collection of rights, privileges, obligations, and
responsibilities delicately balanced over a period of time through conflict
and conflict resolution.
D. An organization is a formal, legal entity with internal rules and
procedures that must abide by laws.
E. An organization is a collection of people and other social elements.
138. Which of the following statements about the NFL's Player Tracking system, A. It was primarily designed to increase sales of
as described in the chapter case, is not true? food and beverages
A. It was primarily designed to increase sales of food and beverages
B. It was designed to increase fan involvement.
C.It was designed to share information with fans.
D. It helps coaches make decisions during a game.
E. It uses RFID sensors to record player movements.
139. Which of the following statements about the technical view of B. It emphasizes group relationships, values and
organizations is not true? structures.
A. It sees the organization as a social structure similar to a machine.
B. It emphasizes group relationships, values and structures.
C. It sees capital and labor as being easily substituted for one another.
D. It sees the firm as being infinitely malleable.
E. It focuses on how inputs are combined to create outputs when
technology changes are introduced into a company.
140. Which of the following statements is not true? E. In general, the technical occupations in IT are
A. Between 2019 and 2026, IS/MIS will add about 550,000 jobs. showing faster expansion than occupations involved
B. The number of computer programmers is expected to decline by 7 with the management of IT.
percent through 2026.
C. The growth of online software services and cloud computing is
impacting the job prospects for computer programmers.
D. The number of information system employees is expected to grow by
13 percent through 2026.
E. In general, the technical occupations in IT are showing faster
expansion than occupations involved with the management of IT.
141. Which of the following statements is not true? D. Most PCs manufactured in China use
A. Many Fortune 500 U.S. firms derive more than half their revenues from microprocessor chips manufactured in Korea.
foreign operations.
B. Eighty percent of the toys sold in the United States are manufactured
in China.
C. In 2017, 60 percent of Apple's revenue was generated outside of the
United States.
D. Most PCs manufactured in China use microprocessor chips
manufactured in Korea.
142. Which of the following statements regarding IBM Notes is not true? D. It began as an e-mail and messaging client.
A. It provides tools for full version control of all company
documentation.
B. It is designed to provide security for sensitive corporate information.
C. It provides capabilities for wikis and microblogging.
D. It began as an e-mail and messaging client.
E. It is a widely used collaboration tool at larger firms.
143. Which of the following systems is designed to span functional areas, D. Enterprise applications
focus on executing business processes across the firm, and include all
levels of management?
A. MIS
B. CRM
C. DSS
D. Enterprise applications
E. SCM
144. Which of the following technologies disrupted the traditional publishing A. World Wide Web
industry?
A. World Wide Web
B. Instant messaging
C. Digital photography
D. e-mail
E. PCs
145. Which of the following types of information systems are especially suited C. DSS
to situations in which the procedure for arriving at a solution may not be
fully defined in advance?
A. RPS
B. MIS
C. DSS
D. KMS
E. TPS
146. Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs D. ESS
of a business's key performance indicators?
A. MIS
B. CRM
C. SCM
D. ESS
E. TPS
147. Which of the following types of system would you use to manage relationships with your customers? E. CRM
A. CLE
B. MIS
C. KMS
D. CLU
E. CRM
148. Which of the following would not be a complementary asset for a solar panel manufacturer? A.
A. Centralized hierarchical decision making Centralized
B. International solar equipment certification standards hierarchical
C. Government funding for green technology decision
D. Subsidies for adoption of solar energy making
E. Innovation-driven management team
149. Which of the following would you use to consolidate the relevant knowledge and experience in the firm and C. KMS
make it available to improve business processes and management decision making?
A. MIS
B. CRM
C. KMS
D. An extranet
E. TPS
150. Which of the following would you use to forecast trends in your supplier's industry that could affect your firm C. ESS
over the next five years?
A. MIS
B. TPS
C. ESS
D. KMS
E. DSS
151. You are consulting for a natural food products distributor who is interested in determining the benefits it could A. Perform
achieve from implementing new information systems. What will you advise as the first step? a strategic
A. Perform a strategic systems analysis systems
B. Set up a strategic transition analysis
C. Benchmark existing systems
D. Identify the business ecosystem the distributor is in
E. Implement a strategic transition to the new system
152. You have been hired by a non-profit organization to implement a system to handle donations. The system must B. TPS with
be able to handle and record telephone, text, and Internet donations, provide up-to-the-minute reports, and MIS
create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's capabilities
information and history. Which of the following systems will best meet these needs?
A. DSS with MIS capabilities
B. TPS with MIS capabilities
C. TPS
D. TPS with ESS capabilities
E. TPS with DSS capabilities
153. You have been hired by BizCom, a business communications consultancy that services many clients in D. An extranet, to enable
different industries throughout the United States, to help it improve its profit margin. BizCom quick collaboration over
provides customized recommendations for the best use of a client's existing resources for improving the Internet, minimize
internal communications, typically delivered via documentation in different media. The company has the time spent
approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, communicating with the
Virginia. What type of system do you recommend that BizCom install to improve its business client, and minimize the
processes and increase its profit margin? amount of paperwork
A. A TPS, to help manage all daily activities and transactions needed
B. A KMS, for minimizing redundant work on similar clients
C. A CRM, to maintain easily accessible customer records to minimize the time spent looking for
client data
D. An extranet, to enable quick collaboration over the Internet, minimize the time spent
communicating with the client, and minimize the amount of paperwork needed
E. A marketing system, for improving sales levels
154. You manage the IT department at a small startup Internet advertiser. You need to set up an E Extranet
inexpensive system that allows customers to see real-time statistics such as views and click-throughs
about their current banner ads. Which type of system will most efficiently provide a solution?
A. Enterprise system
B. CRM
C. Intranet
D. MIS
E Extranet
155. You would use an MIS to help determine if your business should introduce a new product line. B. False
A. True
B. False