Q1.

‌H
‌ ow‌‌would‌‌you‌‌go‌‌about‌‌planning‌‌and‌‌running‌‌the‌‌requirement‌‌workshop?‌‌
 
(Provide‌‌as‌‌many‌‌details‌‌as‌‌possible)‌  ‌
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PLANNING‌‌THE‌‌WORKSHOP‌‌    ‌
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1) During‌‌the‌‌planning‌‌session,‌‌I‌n ‌ eed‌‌to‌‌make‌‌sure‌‌the‌‌right‌‌people‌‌are‌‌invited.‌‌  
So‌‌I’ll‌‌prepare‌‌a‌s ‌ takeholders‌‌matrix/list‌‌‌-‌‌that‌‌consists‌‌of‌‌the‌‌name‌‌of‌‌the‌‌  
stakeholders‌‌along‌‌with‌‌their‌‌roles‌‌and‌‌responsibilities.‌T ‌ his‌‌helps‌‌in‌‌identifying‌‌  
the‌‌right‌‌audience‌‌to‌‌get‌‌invited‌‌to‌‌the‌‌workshop.‌(‌ Will‌‌prepare‌‌this‌‌list‌‌with‌‌  
the‌‌help‌‌of‌‌our‌‌project‌‌manager)‌  ‌
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2) Clear‌‌knowledge‌‌about‌‌BRD‌‌(Business‌‌Requirements‌‌Document)‌.‌‌This‌‌  
enables‌‌me‌‌to‌‌prepare‌‌a‌‌much‌‌crisper‌‌question‌‌list‌‌and‌‌avoid‌‌adding‌‌repetitive‌‌  
questions‌‌which‌‌have‌‌already‌‌been‌‌answered‌‌by‌‌the‌‌clients‌‌in‌‌those‌‌documents.‌  ‌
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3) Creating‌‌an‌‌Agenda‌‌(discussion‌‌points‌‌to‌‌get‌‌discussed‌‌in‌‌the‌‌workshops).‌‌  
This‌‌step‌‌will‌‌broadly‌‌outline‌‌the‌‌scope‌‌of‌‌the‌‌meeting.‌‌So‌‌I‌‌can‌‌easily‌‌drive‌‌the‌‌  
workshop‌‌towards‌‌our‌‌listed‌‌goals.‌‌It‌‌also‌‌helps‌‌the‌‌stakeholders‌‌identify‌‌some‌‌  
additional‌‌team‌‌members‌‌who‌‌should‌‌be‌‌accompanying‌‌them‌‌to‌‌the‌‌meeting.‌  ‌
Will‌‌share‌‌this‌‌agenda‌‌with‌‌every‌‌stakeholder,‌‌one‌‌week‌‌before‌‌the‌‌workshop.‌‌  
This‌‌could‌‌also‌‌include‌‌how‌‌the‌‌days‌‌in‌‌the‌‌workshop‌‌are‌‌actually‌‌planned.‌  ‌
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4) Arranging‌‌logistics.‌‌‌I‌‌will‌‌ensure‌‌that‌‌the‌‌workshop‌‌room‌‌has‌‌adequate‌‌facilities‌‌  
like‌‌projector,‌‌Tv‌‌etc..‌‌or‌‌if‌‌we‌‌intend‌‌to‌‌give‌‌handouts‌‌to‌‌our‌‌participants.‌  ‌
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5) I‌‌will‌‌also‌‌schedule‌‌the‌‌workshop‌‌depending‌‌upon‌‌the‌‌availability‌‌of‌‌all‌‌  
stakeholders.‌  ‌
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RUNNING‌‌THE‌‌WORKSHOP‌  ‌
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1) Facilitator:‌‌I‌‌will‌‌arrange‌‌a‌‌facilitator‌‌(either‌‌me‌‌or‌‌any‌‌senior‌‌stakeholder),‌‌to‌‌  
continuously‌‌focus‌‌on‌‌the‌‌workshop‌‌and‌‌to‌‌ensure‌‌that‌‌our‌‌objectives‌‌are‌‌met‌‌  
effectively.‌  ‌
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2) I‌‌will‌‌also‌‌make‌‌sure‌‌to‌‌‌include‌‌lots‌‌of‌‌activities‌‌‌to‌‌keep‌‌people‌‌moving‌‌around‌‌  
and‌‌engaged.‌  ‌
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3) Visuals‌‌‌-‌‌I‌‌will‌‌prepare‌‌for‌‌more‌‌visuals‌‌regarding‌‌the‌‌project,‌‌so‌‌that‌‌helps‌‌with‌‌  
gaining‌‌clarity‌‌among‌‌all‌‌stakeholders.‌‌Examples‌‌include‌‌‌Mind‌‌maps,‌‌process‌‌  
 flows,‌‌and‌‌other‌‌diagrams‌‌‌that‌‌establish‌‌common‌‌knowledge‌‌and‌‌help‌‌us‌‌to‌‌  
uncover‌‌needs‌‌along‌‌the‌‌way.‌‌I‌‌will‌‌ask‌‌our‌‌attendees‌‌to‌‌come‌‌to‌‌the‌‌whiteboard‌‌  
and‌‌create‌‌these‌‌visuals‌‌with‌‌us.‌  ‌
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4) Actual‌‌Discussion:‌  ‌
‌KPI‌‌to‌‌ensure‌‌high‌‌quality.‌  ‌
a) Comprehension‌‌Capabilities‌  ‌
‌A‌‌chatbot's‌‌understanding‌‌abilities‌‌should‌‌ensure‌‌that‌‌the‌‌user‌‌
 
has‌‌a‌‌pleasant‌‌messaging‌‌and‌‌error-free‌‌experience.‌‌The‌‌chatbot‌‌should‌‌  
activate‌‌the‌‌auto-correct‌‌function‌‌when‌‌a‌‌user‌‌makes‌‌a‌‌spelling‌‌mistake‌‌or‌‌  
a‌‌sentence‌‌error.‌  ‌
b) Scalability‌  ‌
Good‌‌chatbots‌‌should‌‌be‌‌scalable,‌‌allowing‌‌them‌‌to‌‌handle‌‌a‌‌large‌‌  
number‌‌of‌‌users‌‌and‌‌new‌‌modules‌‌at‌‌the‌‌same‌‌time.‌  ‌
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5) Ending‌:‌‌I‌‌will‌‌close‌‌our‌‌session‌‌by‌‌discussing,‌  ‌
- What‌‌we‌‌have‌‌accomplished.‌  ‌
- What‌‌we‌‌still‌‌need‌‌to‌‌do.‌  ‌
- What‌‌our‌‌future‌‌steps‌‌are.‌  ‌
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6) Finally,‌‌I‌‌will‌‌express‌‌my‌‌gratitude‌‌to‌‌everyone‌‌and‌‌explain‌‌what‌‌will‌‌happen‌‌next‌‌  
and‌‌how‌‌to‌‌follow‌‌up.‌  ‌
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Q
‌ 2.‌‌What‌‌do‌‌you‌‌believe‌‌are‌‌going‌‌to‌‌be‌‌the‌‌key‌‌deterrents‌‌in‌‌achieving‌‌these‌‌
 
goals‌‌and‌‌how‌‌do‌‌you‌‌plan‌‌to‌‌overcome‌‌it?‌  ‌
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1) The‌‌major‌‌deterrents‌‌in‌‌achieving‌‌our‌‌goals‌‌could‌‌be‌‌scope‌‌creeps,‌‌project‌‌cost‌‌  
overruns‌‌and‌‌delays.‌‌In‌‌my‌‌opinion,‌‌if‌‌we‌‌‌fail‌‌to‌‌identify‌‌the‌‌
 
requirements-related‌‌issues‌‌earlier‌,‌‌it‌‌may‌‌lead‌‌to‌‌product‌‌(chatbot/voice‌‌bot)‌‌  
design‌‌failure.‌‌This‌‌may‌‌make‌‌it‌‌more‌‌difficult‌‌to‌‌achieve‌‌the‌‌ROI‌‌objective‌‌  
because‌‌it‌‌will‌‌be‌‌expensive‌‌to‌‌fix,‌‌especially‌‌when‌‌the‌‌development‌‌is‌‌already‌‌ 
underway.‌‌As‌‌a‌‌result,‌‌the‌‌project‌‌will‌‌almost‌‌certainly‌‌be‌‌delivered‌‌late‌‌or‌‌
 
beyond‌‌budget.‌  ‌
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2) If‌‌we‌‌‌fail‌‌to‌‌understand‌‌our‌‌users'‌‌requirements,‌‌behaviours,‌‌and‌‌  
expectations‌w ‌ hile‌‌designing‌‌our‌‌chatbot/voice‌‌bot,‌‌then‌‌we’ll‌‌need‌‌to‌‌
 
compromise‌‌our‌‌quality.‌‌If‌‌our‌‌brand's‌‌target‌‌audience‌‌includes‌‌a‌‌variety‌‌of‌‌user‌‌  
types,‌‌it's‌‌‌important‌‌to‌‌identify‌‌them‌‌all‌‌from‌‌the‌‌outset.‌  ‌
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3) Implementing‌‌a‌‌chatbot‌‌is‌‌as‌‌much‌‌about‌‌promoting‌‌use,‌‌‌as‌‌it‌‌is‌‌about‌‌creating‌‌  
a‌‌wonderful‌‌experience.‌‌It‌‌doesn't‌‌matter‌‌if‌‌we‌‌have‌‌the‌‌best‌‌‘Bot‌‌on‌‌the‌‌market;‌‌  
if‌‌no‌‌one‌‌uses‌‌it,‌‌it's‌‌not‌‌worth‌‌a‌‌dime.‌  ‌
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4) Training‌‌Dataset:‌A ‌ ‌‌chatbot‌‌needs‌‌data‌‌for‌‌two‌‌reasons:‌‌‌to‌‌understand‌‌what‌‌  
people‌‌are‌‌saying‌‌to‌‌it‌‌and‌‌to‌‌respond‌‌appropriately.‌S ‌ o‌‌improper‌‌dataset‌‌is‌‌
 
a‌‌major‌‌drawback‌‌while‌‌designing‌‌a‌‌chatbot.‌‌Hundreds‌‌of‌‌thousands‌‌of‌‌chatbots‌‌  
have‌‌been‌‌created.‌‌Because‌‌‌they‌‌either‌‌don't‌‌train‌‌at‌‌all‌‌or‌‌utilise‌‌bad‌‌(or‌‌  
very‌‌little)‌‌training‌‌data,‌‌the‌‌majority‌‌of‌‌them‌‌are‌‌of‌‌poor‌‌quality.‌  ‌
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5) The‌‌next‌‌deterrent‌‌is‌n ‌ ot‌‌making‌‌priority‌‌‌over‌‌the‌‌given‌‌requirements‌‌because‌‌  
there‌‌could‌‌be‌‌some‌‌features‌‌(low‌‌priority)‌‌that‌‌are‌‌rarely‌‌used‌‌by‌‌the‌‌end-user.‌  ‌
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6) Finally,‌‌‌the‌‌poor‌‌communication‌‌‌between‌‌the‌‌team‌‌members‌‌could‌‌be‌‌a‌‌major‌‌  
drawback‌‌to‌‌achieve‌‌our‌‌listed‌‌goals.‌‌I‌‌believe,‌‌even‌‌a‌‌minor‌‌distortion‌‌in‌‌one‌‌ 
place‌‌could‌‌cause‌‌a‌‌big‌‌issue‌‌somewhere‌‌else.‌ 
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My‌‌Plan‌‌to‌‌overcome‌‌these‌‌issues:‌  ‌
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1) Regarding‌‌the‌‌product‌‌(chatbot/voice‌‌bot)‌‌delivery‌‌and‌‌quality,‌‌we‌‌‌must‌‌always‌‌
 
revise‌‌the‌‌requirements‌‌as‌‌soon‌‌as‌‌possible.‌‌‌We‌‌must‌‌also‌‌have‌‌control‌‌over‌‌  
the‌‌scope‌‌creep.‌  ‌
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 2) One‌‌of‌‌our‌‌primary‌‌‌responsibilities‌‌will‌‌be‌‌to‌‌categorise‌‌our‌‌target‌‌audience‌‌  
since‌‌this‌‌information‌‌will‌‌help‌‌us‌‌keep‌‌our‌‌chatbot‌‌strategy‌‌and‌‌product-focused‌‌  
and‌‌deliver‌‌an‌‌effective‌‌experience.‌T ‌ he‌‌finest‌‌accessible‌‌sources‌‌to‌‌learn‌‌
 
about‌‌our‌‌user‌‌base‌‌are‌‌‌usually‌‌our‌‌database‌‌and‌‌Google‌‌Analytics.‌‌‌We'll‌‌be‌‌  
able‌‌to‌‌examine‌‌the‌‌patterns‌‌of‌‌interaction‌‌between‌‌our‌‌audience‌‌and‌‌our‌‌brand‌‌  
using‌‌the‌‌data‌‌we‌‌acquired‌‌on‌‌our‌‌website‌‌or/and‌‌the‌‌app‌‌then‌‌delivering‌‌the‌‌  
best‌‌chatbot/voice‌‌bot‌  ‌
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3) ‌I‌‌propose‌‌concentrating‌‌on‌‌the‌‌‌following‌‌to‌‌encourage‌‌use:‌  ‌
a) Relatable:‌C ‌ ustomers‌‌must‌‌feel‌‌easy‌‌to‌‌use‌‌and‌‌helpful‌‌based‌‌on‌‌their‌‌
 
needs.‌  ‌
b) Accurate:‌T ‌ he‌‌well‌‌trained‌‌dataset‌‌can‌‌provide‌‌very‌‌accurate‌‌and‌‌ 
relevant‌‌answers.‌‌Thus‌‌Accuracy‌‌is‌‌handled.‌  ‌
c) Trustworthy:‌T ‌ he‌‌major‌‌factor‌‌to‌‌make‌‌our‌‌customers‌‌get‌‌trained‌‌to‌‌our‌‌
 
chatbot‌‌is‌‌Trust.‌‌The‌‌details‌‌provided‌‌by‌‌us‌‌should‌‌be‌‌trustworthy.‌  ‌
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4) Finding‌‌the‌‌training‌‌data‌‌:‌‌The‌‌first,‌‌and‌‌most‌‌obvious,‌‌is‌‌the‌‌client‌‌for‌‌whom‌‌
 
the‌‌chatbot‌‌is‌‌being‌‌developed.‌‌With‌‌the‌‌customer‌‌service‌‌chatbot‌‌as‌‌an‌‌  
example,‌‌we‌‌would‌‌ask‌‌the‌‌client‌‌for‌‌every‌‌piece‌‌of‌‌data‌‌they‌‌can‌‌give‌‌us.‌  ‌
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5) Investing‌‌our‌‌time‌‌and‌‌team‌‌energy‌i‌n‌‌the‌‌implementation‌‌of‌‌a‌‌more‌‌  
prioritised‌‌requirement‌‌will‌‌always‌‌have‌‌a‌‌positive‌‌effect.‌‌So,‌‌the‌‌most‌‌crucial‌‌  
decision‌‌we‌‌must‌‌make‌‌is‌‌to‌‌prioritise‌‌the‌‌tasks‌‌that‌‌will‌‌provide‌‌the‌‌greatest‌‌
 
value‌‌in‌‌the‌‌future.‌  ‌
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6) Good‌‌communication‌‌‌will‌‌help‌‌in‌‌all‌‌aspects‌‌in‌‌achieving‌‌our‌‌goal.‌‌It‌‌will‌‌be‌‌ 
effective‌‌when‌‌it‌‌has‌‌to‌‌be‌‌done‌‌in‌‌such‌‌a‌‌way‌‌that‌‌no‌‌schedule‌‌adjustments‌‌are‌‌  
practically‌‌necessary.‌‌    ‌
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Q3.‌‌What‌‌additional‌‌process‌‌will‌‌you‌‌put‌‌in‌‌place‌‌to‌‌achieve‌‌goal‌‌number‌‌4?‌  ‌
(Improve‌‌and‌‌optimize‌‌the‌‌delivery‌‌process)‌  ‌
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Establishing‌‌the‌‌Basic‌‌Rules‌  ‌
Bot‌‌or‌‌not‌‌–‌‌should‌‌chatbots‌‌reveal‌‌their‌‌identity?‌  ‌
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Nearly‌‌75%‌‌of‌‌consumers‌‌want‌‌to‌‌know‌‌if‌‌they're‌‌speaking‌‌with‌‌a‌‌human‌‌or‌‌a‌‌machine,‌‌  
and‌‌48%‌‌find‌‌it‌‌disturbing‌‌when‌‌a‌‌bot‌‌attempts‌‌to‌‌be‌‌human.‌T ‌ ransparency‌‌is‌‌also‌‌a ‌‌
key‌‌goal‌‌for‌‌today's‌‌customers.‌  ‌
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​It's‌‌a‌‌good‌‌idea‌‌to‌‌inform‌‌our‌‌visitors‌‌whether‌‌they're‌‌speaking‌‌with‌‌a‌‌chatbot.‌  ‌
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Getting‌‌comments‌‌and‌‌keeping‌‌track‌‌of‌‌it‌‌in‌‌a‌‌database‌  ‌
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In‌‌terms‌‌of‌‌developing‌‌our‌‌chatbot,‌‌we‌‌must‌‌first‌‌understand‌‌how‌‌our‌‌users‌‌feel‌‌about‌‌it‌‌  
and‌‌what‌‌we‌‌can‌‌do‌‌to‌‌improve‌‌it.‌‌After‌‌resolving‌‌a‌‌client's‌‌issue,‌‌there‌‌are‌‌a‌‌variety‌‌of‌‌
 
techniques‌‌to‌‌obtain‌‌consumer‌‌feedback.‌  ‌
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Rejecting‌‌Change‌‌Requests‌‌regularly‌  ‌
‌ ‌Having‌‌a‌‌courageous‌‌manager‌‌with‌‌excellent‌‌negotiating‌‌abilities‌‌is‌‌usually‌‌  
beneficial‌‌to‌‌the‌‌successful‌‌delivery‌‌process.‌‌This‌‌puts‌‌the‌‌consumer‌‌(or‌‌marketing‌‌  
personnel)‌‌in‌‌a‌‌position‌‌where‌‌he‌‌or‌‌she‌‌must‌‌reconsider‌‌the‌‌modification.‌‌This‌‌will‌‌
 
surely‌‌help‌‌in‌‌achieving‌‌the‌‌optimised‌‌delivery‌‌process.‌  ‌
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Target‌‌Market‌‌    ‌
Understanding‌‌the‌‌market‌‌for‌‌which‌‌the‌‌product‌‌is‌‌being‌‌produced‌‌is‌‌essential‌‌for‌‌the‌‌ 
development‌‌team.‌  ‌
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Questions‌‌such‌‌as‌‌    ‌
- Why‌‌is‌‌this‌‌product‌‌being‌‌developed?‌  ‌
- Who‌‌is‌‌the‌‌end-user?‌  ‌
- How‌‌should‌‌they‌‌function?‌  ‌
- What‌‌could‌‌the‌‌end‌‌user‌‌be‌‌looking‌‌for‌‌in‌‌the‌‌product?‌  ‌
Besides‌‌what‌‌is‌‌specified‌‌in‌‌the‌‌requirements‌‌specification‌‌can‌‌improve‌‌and‌‌also‌‌  
optimise‌‌the‌‌delivery‌‌process.‌  ‌