2. The attitude of attorney in interviewing client.

a. Active listening - means conveying to the client that the lawyer not only
understands the facts, but also the client's feelings. The lawyer does not need to
agree with the client’s choices or actions to have empathy for their situation.
Much human communication is non-verbal and most people know if someone is
actively listening to them or not. Most clients are anxious at the initial interview.
Often their fears involve not being taken seriously, not being understood, not
being able to afford the legal help, and ultimately of losing the case. Such
anxieties cause some clients to procrastinate and delay, and they seek legal help
too late for effective legal intervention or just before a deadline for action such as
filing a document at court. In those cases the lawyer needs to think carefully,
consult an experienced supervisor if necessary, and give considered advice about
the action to take, the likely costs involved, and the consequences of delaying
further.
Avoid listening only for the legally relevant parts of the narrative. The
professional relationship is built on trust. It is important for trust to develop
quickly, so the client needs to know that the lawyer takes seriously the client’s
emphases, priorities and meaning of the events. Only then will the client believe
the lawyer really understands.

b. Be professional: Exhibit a professional manner at all times. Be friendly,

courteous and polite, but confident. Speak to the client in terms that the client will
be able to understand. After developing a communication plan, follow through
with the plan, return calls and e mails promptly and keep the client informed and
connected.