Bank Queueing Problem

Formation of Programming model to increase the efficiency of employees to

improve service quality
Problem Statement In the service industry it is very important to focus on the quality provided to the
customers and banks especially struggle with the reducing the waiting time of the customers to develop
core competency. In this project, we try to solve this problem by proposing a simple algorithm with in turn
can be customized in accordance to the needs of an office and employed to shorten the queue length as
well as the waiting time. This is done to find optimal situations which benefit both the customers as well as
the service providers.
Model
We consider a single server queueing system with interarrival time A1, A2 etc. A customer who arrives and
finds the server idle enters service immediately and the service times S1, S2 etc., of successive customers
are random variables.
A customer who finds the server busy joins the queue. Upon completing the service of a customer, the
server chooses another customer from the queue using the FIFO rule.
To measure the performance of this system we will look at three estimates
1. Expected delay in queue
2. Expected length of the queue
3. Expected utilization of the server
Determining the Events & Variable
Events
Arrival of the customer
Departure of the customer

Notation
1. s servers in parallel and one FIFO queue feeding all servers.
2. A1, A2…are random variables, where Ai is the interarrival time between the arrivals of the (i - 1 )st and ith
customers
3. S1, S2…are random variables, where Si is the service time of the ith arriving customer.
4. The Ai's and Si's are independent.

Arrival departure flowcharts

Expected Solution
After solving the problem and accomplishing our objective, we expect the following solution:

 We will find out the expected delay in queue, expected length of the queue and expected utilization
of the server.
 We will be able to optimize the banking process to reduce the waiting time for customers and the
length of the queue.

References:
1. Simulation Modeling and Analysis by M. Law, Kelton
2. Modeling and Simulation of a Bank Queueing system
https://www.researchgate.net/publication/261270590