QUALITY

OF THE FUTURE
#NewAgeDELIVERY: Disrupting Our Own Industry

Anil Sane
Global Head – Quality & Engineering
Tech Mahindra

Tech Mahindra Ltd Confidential 2018

 Incremental Innovation Leading
To Radical Change
A Need To
Disrupt
The IT Delivery Process
Creating A Paradigm Shift In
Software Development Ensuring
Quality Is At Core of the Innovation.

Tech Mahindra Ltd Confidential 2018

Why Disrupt?
Only The Nimble Will Win.

Focus was only on profit Client Collaboration was only at Technical Debt created Low IP creation and traditional
maximization, and not on requirement and milestone additional work and delayed pricing structures: inability to
innovation and quality. stages deployment be agile.

A Pattern of Restricted Habit Of

01 Incremental
Change
02 Collaboration & 03 Reinventing The
Same Wheel
04 Prehistoric
Methods Of
Partnerships Operations

Tech Mahindra Ltd Confidential 2018

 Incremental Step 1: Disrupting Data Asset Reusability
#Microservices-Enabled Portfolio As A Service (#MePS)

Address the need of maintaining Swift Delivery

all of the data assets at one
location Increase Go To Market by
50%
Identify the data assets that fit

01
Gamification
the product requirement
Rank and rate all assets based
Need to have a single window on redeployment
for all microservices and
portfolios Increased Reusability

Curate a library off all the Exponentially increase

resources at our disposal reusability

Key Success Measures

• Reusability : Reduce Cycle time
• Curated / tested Assets: Reduce errors, improve quality
• Comprehensive Colonies: Increased Productivity
Tech Mahindra Ltd Confidential 2018
 Incremental Step 2: Putting Design Thinking at the Core
#Design Thinking As A Service

Inculcate design thinking across the entire new

product development journey No Code Prototype

Create ready prototypes to

test even before the first line
Possibility of quickly delivering a working of code

02
prototype of the solution
Reduce Failure
Address the requirement of mapping
portfolios to the requirement Reduce failure rate substantially
by using the principles design
thinking process
Need to identify SKU (Skill Units) and DU
(Delivery Units)

Key Success Measures

• Design Thinking: Better Customer experience
• Prototype: Feel of live System – reduce rework
• User Stories: Better expression of testable requirements

Tech Mahindra Ltd Confidential 2018

Incremental Step 3: Own Your Own Learning!
#Upskilling As A Service (#UaaS)

Need to define gap between the

requirement and SKUs Bite Size Learning

Learn in Pieces, Assess and

03
Enable proactive enhancement Execute Rapidly

Address the need for not only Anytime. Anywhere.

consumption, but assessment
MOOC Environments Enable
Working At Any Time and Place
Extract the potential of the MOOC
environment

Key Success Measures

• Multiskilling: Smaller teams, better coordination, hand-offs
• SKU: Template for defining / current future Competencies
• Anywhere/anytime: Flexibility yet time bound

Tech Mahindra Ltd Confidential 2018

 Incremental Step 4: Power of Many
#Capability As A Service (#CaaS)

Address the need to curate world

class associates & partners Utilize Partner Eco-System

Enable Partners & Associates to Work With Best.

‘Raise Hands’ For Specific Project Deliver The Best.

04
SMEs For Collaboration
Need for stringent protocols for Self Driven Model
onboarding
Transform The Traditional Work
Allotment Into Rating Based
Ensure all capabilities are
Associate/Partner Selection
housed at one location

Key Success Measures

• Ecosystem: Better expertise – deliver more for less
• Ecosystem: Bring ideas in the current & future needs
• Better competition, better outcome

Tech Mahindra Ltd Confidential 2018

 Need for cloud based
At Your Fingertips environment

World Class Tools & Address the requirement of

Technologies Anywhere ensuring ready to use BizDevOps
Pipelines

05
Automated Pipeline Ensure a range of development
Quality Control in Life tools are available

Ensure an open source environment

to enable CICD

Key Success Measures

• Environment: Flexible, available – reduce build cycle
• Tools: Open source – flexibility in build and deploy
• DEVOPS: Strong Engineering principles & Collaboration

Incremental Step 5: Cloud Native Environment

#Digital Insights Continuous Delivery (#DiCD)
Tech Mahindra Ltd Confidential 2018
 Incremental Step 6: Real Time Bird Eye View
#Active Program Workplace

06
Ensure policy driven access
Clarity

Team & Client Get Absolute

Possibility of defining roles Clarity as to Progress, Quality
& Output

Address the need to automate Simple Hierarchy

corporate governance
Two Fold User-Approver Policy
& Role Definitions
Need for absolute
transparency

Key Success Measures

• Intelligent Governance – timely intrusion & better course
correction
• Predictive : Better planning and improvement
• Gamification: Competitive Environment

Tech Mahindra Ltd Confidential 2018

This led to our engine.
#NewAgeDELIVERY
Using #NewAge Methodologies:

Scalability
Governance
CI/CD
Automation
AI/ML Predictabilty
Assurance
Design Thinking
Smart Infra & Planning
Reusability

Tech Mahindra Ltd Confidential 2018

 Thank You
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