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1 Patient satisfaction Ghana one hundred cross-sectional eight in ten
with perioperative (n = 100) in- study respondents were
nursing care in a patients in satisfied with the
tertiary hospital the surgical perioperative
department nursing care. Overall
patient satisfaction
with perioperative
nursing care was
significantly
associated with
information
provision (p <
0.001), nurse-
patient relationship
(p < 0.001), fear and
concern (p < 0.05)
and discomfort and
need (p < 0.05). At
the multivariate
level, overall patient
satisfaction was
significantly
influenced by nurse-
patient relationship
(β = 0.430, p =
0.002).
2 Patient Experience Amhara 528 cross-sectional The overall good
in Nursing Care Region, consecutively study patient experience
and Associated Ethiopia selected in nursing care was
Factors Among adult 64%. Duration of
Adult Admitted admitted admission ≥22 days
Patients in Debre patients (adjusted odds ratio
Markos and Dessie [AOR] = 2.67, 95% CI
Referral Hospitals = 1.013-7.025) and
free service (AOR =
3.69, 95% CI =
2.381-5.730)
showed a positive
association with
patient experience
in nursing care.
However, admission
in gynecology ward
 (AOR = 0.43, 95%CI
= 0.257-0.707),
secondary
education (AOR =
0.53, 95% CI: 0.308-
0.907), and college
or above education
(AOR = 0.55, 95%CI
= 0.320-0.957)
showed a negative
association with
patient experience
in nursing care.
3 Patient North Shoa 410 study institutional- The overall level of
Satisfaction and participants based cross- patient satisfaction
Associated Factors through a sectional study was 44.6%. The
During COVID-19 systematic presence of sign and
Pandemic random direction indicators
sampling (AOR=3.26, 95%
technique CI=1.1, 9.92),
obtaining some
ordered drugs
(AOR=3.7, 95%
CI=1.1, 12.54),
getting alcohol for
hand cleaning
(AOR=2.66, 95%
CI=1.1,6.65),
obtaining sanitizer
for hand cleaning
(AOR=4.45, 95%
CI=1.72,11.52), and
maintaining social
distancing
(AOR=2.63, 95%
CI=1.21, 5.70) were
factors associated
with patient's
satisfaction.
4 Inpatient northwester 219 patients cross-sectional The overall
satisfaction with n China that study inpatient
nursing care admitted to satisfaction with
the ward for nursing care was
at least 48 78.15±4.74. Patients
hours were more satisfied
with nurses who
respected their
privacy and treated
them as individuals
(67.7%). Patients
were least satisfied
 with the type of
information nurses
gave them (11.7%)
and with the
sufficient awareness
of their needs.
Patients who were
married, had a
history of
hospitalisation,
surgery and were
taken charge of by
junior nurses had
higher satisfaction
5 Predictors of Adult Eastern 244 facility-based The overall
Patient Amhara participants cross-sectional proportion of
Satisfaction with Region, admitted patient
Inpatient Nursing Northeastern satisfaction with
Care Ethiopia nursing care was
118 (48.4%).
Besides, the
capability of nurses
at their job was the
highest nursing care
satisfaction
parameter, 133
(54.5%), while
nurse's awareness
of patients' needs
was the lowest
parameter, 43
(17.6%), according
to this study. Having
primary education
(AOR=8.575; 95% CI:
1.770, 14.532),
being a farmer by
occupation
(AOR=3.702; 95%
CI=1.047-13.087),
and having a health
insurance scheme
(AOR=5.621; 95%
CI=1.489-11.213)
were the important
predictors for
patient satisfaction
with inpatient
nursing care
6 Factors Affecting Hongkong 25 registered observational The results showed
the Levels of nurses and study that patients at
 Satisfaction With 94 patients stage 3 cancer and
Nurse-Patient were patients receiving
Communication recruited admission
Among Oncology from an procedures were
Patients oncology significantly more
unit satisfied with their
communication with
nurses compared
with those who
were more
concerned about
the impact of the
disease on self-care.
7 Factors Influencing Seoul, Korea 2,409 secondary Generalized ordinal
Satisfaction with patients analysis of logistic regression
Patient-Controlled electronic revealed that sex,
Analgesia Among medical records age, pain, PCA
Postoperative usage, and side-
Patients effects were
common factors
affecting PCA
satisfaction.
However, the effect
of some factors
affecting PCA
satisfaction differed
with the level of
satisfaction. In open
surgery patients,
the effect of pain at
6 hours after
surgery was
significantly greater
in the group with
lower satisfaction.
While, in the
laparoscopic surgery
patients, the effect
of pain at 6-24
hours after surgery
was significantly
greater in the group
with lower
satisfaction.
8 Maternal North Wollo 398 patients Institutional- 51% of women were
Satisfaction with Zone, based cross- satisfied with the
Intrapartum Northeast sectional hospital-based
Nursing Care and Ethiopia quantitative intrapartum nursing
Its Associated study care. Being rural in
Factors among residency (AOR:
Mothers Who 2.03; 95% CI: 1.05-
 Gave Birth 3.93), time to be
seen by health-care
providers (AOR:
2.82; 95% CI: 1.46-
5.46), having history
of ANC follow-up
(AOR: 3.73; 95% CI:
1.12-12.57), and
getting adequate
meal (AOR: 3.96;
95% CI: 1.13-13.83)
had showed
statistical significant
association with
maternal
satisfaction
9 Patients' Chennai, 124 patients cross-sectional the level of
Satisfaction with South India descriptive satisfaction was
Nursing Care study excellent for
Quality in Medical 28.23%, very good
Wards for 58.06% and
good for 13.71%
with regards to
overall quality of
nursing care in
medical wards. The
mean (SD) value for
overall patients'
satisfaction with
nursing care quality
was 78.88 (4.84) out
of 95 with the mean
percentage of
83.03% which
shows excellent
patient satisfaction.
The patients'
perception
component mean
(SD) 18.35 (5.09)
gained highest
satisfaction than
nurses'
communication and
nursing care
components. The
satisfaction of
nursing care mean
(SD) 46.46 (3.38)
was higher than
satisfaction of
 nurses'
communication
mean (SD) at 32.42
(2.57)
10 Family satisfaction Shanghai, 227 patients cross-sectional Patients with higher
in the intensive China and their descriptive and self-rating anxiety
care unit: The family exploratory scores (OR 0.92,
influence of member study 95% CI 0.87-0.97)
disease severity, were less likely to
care relationship, have higher family
patient anxiety satisfaction for their
and patient pain family member
dyad. However,
those with mild
perceived pain (OR
5.21, 95% CI 1.97-
13.80) were more
likely to have higher
family satisfaction
for their family
member dyad.
Disease severity and
care relationship
showed no
significant
associations with
family satisfaction.
11 The nurse China 1376 nurses cross-sectional Nurses in 2016 were
outcomes and and 904 studies more satisfied than
patient outcomes patients nurses in 2009 with
following the High- from 40 units most dimensions of
Quality Care of 10 tertiary nurse work
Project hospitals environment and
job satisfaction.
However, they were
not more satisfied
with burnout, global
job satisfaction or
intention to leave
their job. Nurses in
2016 also reported
better quality of
patient care and
patient safety while
their patients
reported higher
patient satisfaction
12 Effect of China 90 children cross-sectional effectiveness in the
continuous nursing with descriptive continuous care
on nursing quality pneumonia group was 95.55%,
and patient quality significantly higher
 of life and than that in the
satisfaction among routine group
children with (75.55%). Duration
pneumonia of hypothermia
(1.75 ± 0.65 days),
time to cough
remission (4.24 ±
1.12 days), time to
rale remission (4.15
± 0.89 days), and
time to remission of
shortness of breath
(2.65 ± 0.65 days) in
the continuous
group was shorter
than those in the
routine group. The
incidence of total
complications in the
continuous group
was 8.89%, which
was significantly
lower than that in
the routine group
(26.67%). The
continuous care
group showed
greater
improvement after
intervention.
13 The Relationship iran 198 nurses descriptive he highest scores
between Nurses' and 198 correlational were in the
Moral Sensitivity patients in study dimensions of
and Patients' 17 medical "relational
Satisfaction with wards orientation" and
the Care Received "following the
in the Medical rules", and the
Wards lowest scores were
in the dimensions of
"autonomy" and
"experiencing moral
conflicts". The
highest level of
patients' satisfaction
was with "nurses'
professional
performance" 3.98
(1.09), and the
lowest level was
with "nurses'
routine work" 2.69
 (1.22). There was no
significant
relationship
between the mean
of patient
satisfaction and
moral sensitivity of
nurses
14 Patient Calabar, 185 patients Survey study Mean percentage
Satisfaction With Nigeria satisfaction score
Psychiatric Nursing was 60.4% (SD =
Care 19.2%). Eighty-two
(44.3%) patients
were dissatisfied
with nursing care.
Common areas of
dissatisfaction were
type of information
nurses provided
(54.6%), privacy
nurses provided
(52.4%), time spent
with patient
(51.4%), and nurses'
helpfulness to
patient (51.4%).
15 Assessment of Tabriz, iran 295 people descriptive‐ The results show
nurse-patient correlational that most patients
communication study were dissatisfied
and patient with nursing care.
satisfaction from More than 80% did
nursing care not know their
nurse. There was a
correlation between
nurse-patient
communication and
patient satisfaction
with nursing care
and the sex variable
was found to be
significantly
correlated with
patients' satisfaction
level. The weakness
of nurses
'communication
with patients was
evident in our study
and patients were
dissatisfied from
this kind of
 communication, and
consequently,
patients' satisfaction
was reported very
low. Improving the
satisfaction of
patients in the
hospital should be
the priorities of the
hospital managers.
Therefore, by
educating staff,
especially nurses,
identifying
motivating factors
as well as
identifying
dissatisfaction
factors, improved
patient satisfaction.
16 Patient satisfaction Turki 635 patients descriptive, Patients were more
with the quality of cross‐sectional satisfied with the
nursing care research design “Concern and Caring
by Nurses” and less
satisfied with the
“Information You
Were Given.”
Patients (63.9%)
described nursing
care offered during
hospitalization as
excellent. Patients
who were 18–35
years old, married,
college or university
graduates, treated
at the surgery and
obstetrics–
gynaecology units,
and patients who
stated their health
as excellent and
hospitalized once or
at least five times
were more satisfied
with the nursing
care. According to
this study, the
nurses needed to
show greater
amount of interest
 to the information‐
giving process.
17 An Evaluation of Indonesia 15 qualitative The results of this
Patient informants study with a study are described
Satisfaction with descriptive in the following
Nursing Care phenomenology themes and sub-
method themes: (1) hospital
existence in public
eyes: a) service
commitment b)
accessibility; (2)
patients’
background: a)
religious aspect, b)
cultural influence on
perceiving health
and sickness.
18 In-patient Lagos, 131 in- quantitative Factors that
satisfaction with Nigeria patients descriptive influenced patients’
nursing care cross-sectional satisfaction with
design nursing care
includes
individualized care,
Patient feeling
accepted by nurses,
nurses' reassurance,
Early discharge plan,
quick response to
patient's needs,
good knowledge of
conditions, good
nurse/patient
relationship,
improved self-
esteem, timely
medications,
relative involvement
in patient's care and
nurses cheerful &
gentle approach to
care. The study
concluded that
majority of in-
patients in selected
care setting had
high level of
satisfaction (81.7%)
with nursing care.
There is need for
further investigation
on nurses’
 attributes that
promoted
satisfaction among
hospitalized
patients to take care
of patients with low
(3.8%) and
moderate (14.5%)
level of satisfaction
19 Patient satisfaction England 66 348 Cross-sectional Patients’
with hospital care hospital survey and perceptions of care
and nurses patients and observational are significantly
2963 study eroded by lack of
inpatient confidence in either
nurses nurses or doctors,
and by increases in
missed nursing care.
The average
number of types of
missed care was
negatively related to
six of the eight
outcomes—ORs
ranged from 0.78
(95% CI 0.68 to
0.90) for excellent
care ratings to 0.86
(95% CI 0.77 to
0.95) for
medications
completely
explained—
positively associated
with higher patient-
to-nurse ratios
(b=0.15, 95% CI
0.10 to 0.19), and
negatively
associated with
better work
environments
(b=−0.26, 95% CI
−0.48 to −0.04)