拥抱不不确定性：如何做好疫情下的外教⽀支持

Embracing Uncertainty ： How to best

support international faculty in the pandemic
Shanghai Qibao Dwight High School 上海海七宝德怀特⾼高级中学

Respect 尊重 Trust 信任

Principal Wang Fang

校⻓长：王芳

● 2012 Began collaborating 2012年年，开始合作

● 2014 Opened Qibao Dwight  2014年年，创建七德

● 8 Years: Work closely daily 2012⾄至今，紧密合作

● Guiding principle: Practice “Radical Candor”， “Care

deeply”，“challenge directly” American Principal Brantley

Turner
合作原则：坦诚相待、真诚关怀，直⾯面挑战 美⽅方校⻓长：⻰龙梅梅 2
 The past 9 months 过去的9个⽉月 

Like every school, Qibao Dwight has had an eventful past 9 months. School was shut down and reopened; daily prevention.
Covid-19 has affected the entire world however from the China lens QDHS would like to share our experiences with you all. 
七德与中国其他学校⼀一样，在过去的9个⽉月⾥里里经历了了关闭校园、重新开放、⽇日常防控……
新冠疫情影响着整个世界，七德愿与⼤大家共同分享⼀一些经验和做法

January 18th   January 28th

School went on holiday for 1st official March 28: May 7th
Chinese New Year  communication China border shutdown School re-opened
1⽉月18⽇日，春节 1⽉月28⽇日，开始沟通 3⽉月28⽇日，中国关闭出⼊入境 5⽉月7⽇日，复学
J

April 9th
February 17 Now 现在
Shanghai Education
January 23 Started classes online
Committee
Wuhan shut 2⽉月17⽇日，开始⽹网上教学 announcement 
1⽉月23⽇日，武汉封城 4⽉月19⽇日，市教委发布信息

From concerns about To China being a very

China safe and secure place 
对中国的担忧 中国成为安全的地⽅方
Our Pandemic Leadership：3T’s 领导⼒力力的3T原则

! 管⼈人管事不不如管⼼心 By winning over peoples heart

most of your management tasks are accomplished 

! 不不确定性是客观存在的 Uncertainty will always exist

it is how you approach it that makes all the difference
While students were priority #1… 学⽣生优先...

Transparency achieved through constant

communication between faculty and students/
18 parents 
Letters written by principals
11 for Students/Parents  学校与教师/学⽣生/家⻓长沟通重在透明及时
Letters written by the 校⻓长写给学⽣生/家⻓长的信
Principals to the Faculty
校⻓长写给教师的信

13
31
Online learning guides
by curriculum and WeChat Posts finished
college counseling to by the Communications
help meet the needs of Department
students 公共事务部发布微信
课程部和升学部发布
《在线学习指南》
3
Government approvals for
reopen done by logistics
department
教育局批准开放校园

5
Faculty also needed Support 教职员⼯工⽀支持

The New Normal 新常态

Admin & Leadership
Management Social and
⾏行行政&领导管理理 emotional well being
• Team Level 团队层⾯面 情绪⼼心理理健康
• School Level 学校层⾯面

The Normal 常态

Pedagogical PD
教学个⼈人发展
• Internal 内部
• External 外部

6
1st communication 第⼀一次沟通

● Chinese New Year holiday for International faculty is usually a time for them to either go back home to their families or
travel 对于外教来说，春节⼀一般是回家探亲或旅游
● When the news of Covid broke 88% of our International faculty were outside China 新冠疫情爆发时，88%的外教都在境
外
● First priority was communicating to them to help them understand the situation ⾸首要任务是与外教保持沟通，帮助外教了了
解中国的情况

January 28th : First email sent out by the American Principal 1⽉月28⽇日，美⽅方校⻓长发出第⼀一封邮件

Addressed the complex and intense challenge facing China 中国⾯面临的复杂和挑战

Mentioned revised school return plans 学校的返校计划

Cancellation of Carnegie Hall attendance(NY) and college tour(US)

取消纽约的卡内基⾳音乐会和美国⼤大学访校

WHO recommendation to stay safe 世卫组织的安全建议

7
Tech Support 技术⽀支持

Manage the demand of going “on-line” school ramped up tech support 学

校管理理的“在线”技术⽀支持

Conference calls, video tutorials and email

Stipend to help faculty with cost incurred due
support for faculty to use online teaching
to wifi, tech support and upskilling 津贴，帮助
apps (Zoom, DingTalk, Zhumu etc.) 电话会
教师因wifi、技术⽀支持和提⾼高技能⽽而产⽣生的费
议、视频教程、邮件⽀支持教师在线教学应⽤用软
⽤用
件（Zoom、钉钉、ZHUMU等）

Online Mock exam tech support for all Admissions Systems leveraged Duolingo and
teachers and administrators by the Initial View, online weekend classes for
technology innovation team技术创新团队为全 admitted students 利利⽤用Duolinguo和Initial
体教师和管理理⼈人员提供“在线”技术⽀支持 View为已录取学⽣生提供周末在线课程

8
Access to Principals 与校⻓长的沟通 

From the moment the news broke to International Faculty returning to Shanghai access to Principals
was a key factor. The Principals along with senior administrators team made themselves easily
accessible whether it was: 
外教返回上海海时，能第⼀一时间联系校⻓长是关键。⽆无论在何种情况下都可联系校⻓长或⾏行行政管理理团队

Being available via phone or

Constant communication through
email updates as well as ensuring
all queries were answered as
quickly as possible 通过邮件保持沟
通，及时答复⽼老老师的问题 
WeChat to assist them emotionally
as well as practically students and
faculty alike 通过电话或微信，给外
教提供情感上的帮助。实际上，教师
和学⽣生是相似的
Being available for face-to-face
meetings provided they were
quarantine free 隔离结束后，随时进
⾏行行⾯面对⾯面交谈 

9
Student Support helped faculty focus on teaching 学校⾏行行政负责学⽣生⽀支持

Rather than homeroom advisors contacting students, centralized administration

with the Director of student affairs making the calls.
特殊时期，学⼯工部和校⻓长直接联系学⽣生/家⻓长，⽽而⾮非班导主任

Mental and Physical safety was priority

⼼心理理健康和身体健康是重中之重

10
March 8th Women’s Day – An opportunity to connect
三⼋八妇⼥女女节- 进⼀一步建⽴立联系

Used this opportunity to connect with

Women's day gift included iPad, faculty face-to-face and check on their
Principals and communications team
Bluetooth earphone or electrical and their family health as well as gather
individually went to faculty’s house
toothbrush as well as sanitizers and face
around Shanghai 校⻓长和公共事务部拜访 feedback on online learning 利利⽤用这次机
masks  妇⼥女女节礼物包含：Ipad，蓝⽛牙⽿耳
教职员⼯工 会与教师⾯面对⾯面交流，了了解他们及家⼈人的
机，电动⽛牙刷以及消毒液和⼝口罩
健康状况，并收集关于在线教学的反馈

11
People react differently to crisis events ⼈人们应对危机事件的不不同反应

Continually
searching for
practical ways to
support our faculty
不不断寻找切实可⾏行行
的办法来⽀支持我们
的教师 Struggle to cope 努
⼒力力应对

Some bounce
Some do what
back to
they can with
business as
guidance
usual
尽其所能
恢复正常⼯工作

12
Recognition 认可

Different faculty can be in a different space… What is someone experiencing? 不不同

的教师，在不不同的空间，体验不不同的经历

Worried well " Concern for loved ones themselves, their

milestones, their targets, their bucket lists… 担⼼心他们的亲
⼈人，或他们的计划、⽬目标、愿望清单⽆无法按时实现

Affected " those that were sick or know of someone

who is/was sick 获知⼀一些认识的⼈人感染新冠后，情绪会被
影响

Experiencing loss 经历亲⼈人失去的痛苦

We recognize that different faculty require different support, working to avoid blanket messages “ Copy all
placations and motivational slogans” 我们认识到不不同的教师需要不不同的⽀支持，避免千篇⼀一律律
13
Balancing Personal and Professional 个⼈人与职业保持平衡

One of the first initiatives was tackling the challenges faced Faculty can find it hard to find that balance 教职员⼯工很难平衡
by faculty members such as :
解决教师所⾯面临的挑战，如：
Professional
Personal 个⼈人
❖ Depression 忧虑 职业
❖ Anxiety and stress 焦虑和压⼒力力
❖ Family strains 家庭因素
❖ Workplace relationship problems with students and colleagues Teaching 教学
与学⽣生和同事的关系问题
⼈人⽗父⺟母
❖ Work-life imbalance ⼯工作和⽣生活的不不平衡 Being a Parent 为
Researching 研究
❖ Economic strain 经济因素
⽂文化碰
Culture collision
❖ Teacher burnout 教学倦怠 撞
Mentoring 辅导
❖ Adjustment anxiety, homesickness, and culture shock 调整焦
home
Living away from
虑、思乡和⽂文化冲击 远离家乡
Managing 管理理
❖ Finding your "place" in a new school community. 在新的学校社
区找到你的“位置” 

Counseling Support ⼼心⾥里里咨询⽀支持

Qibao Dwight connected their International Faculty with a therapist that was available online and has extensive experience in
corporate consulting, marriage family therapy and working with adults in general. 七宝德怀特为外教联系了了⼀一位在线理理疗师，她
在企业咨询、家庭婚姻咨询等拥有丰富的经验 14
 School Campus Return – Soft Landing 复学返校

SOFT LANDING : 软着陆

Front Lines 前线
Manage Energy 平衡管理理
G11 Here, G10 online
Vulnerability 脆弱 Challenging
Sacrifice 牺牲
G11在校和G10在线挑战

COMMUNITY: 社区
WHAT ARE YOU FINDING
Processing 处理理 Distance 距离
EVERYONE NEEDS? 
每⼈人的需求是什什么？

New reality of current

Inch by Inch 逐渐地
circumstance 当前情 COMMUNICATION: 沟通
况的新现实
Stay Open
保持开放性的沟通⽅方式

Grief 悲痛

15
Ongoing support development  持续的⽀支持

Laura Mitchelson

Campus safety and

security
Leadership support /
校园安全 Child tuition / dependant
intercultural training领导 insurance support
⼒力力⽀支持/跨⽂文化培训 ⼦子⼥女女学费/家属保险

2 4
6

1 3 5

Professional / Personal Counseling support 咨询⽀支持 Crisis management planning

Development 危机管理理规划
 职业/个⼈人发展 4 times a month per employee 每
位教师每⽉月四次 
Bob Olivar

Natalie Kam
16
Back to Campus: Addressing the school 开学致辞

On our opening ceremony of the 2020-2021 academic year

Principal Wang’s speech was centered around Embracing
Uncertainity and being prepared for the upcoming year 2020学
年年开学典礼，以“拥抱不不确定性”为主题，迎接新学年年的开
始

VUCA was the new norm and the community was encouraged
to embrace it and 
be ready for it 
VUCA是个新名词，希望我们都
能拥抱接纳它
Our Pandemic Leadership：3T’s
领导⼒力力的3T原则

If you want to read the entire opening

cermenony speech about embracing
uncertainity you can follow our WeChat
account by scanning this QR code
如想阅读“拥抱不不确定性”的演讲，
可扫描⼆二维码关注
学校微信公众号