Distributed by:

Pro Pack Solutions, Inc., 2421B Lance Court, Loganville, GA 30052 USA
Ph: 877.776.7225 Fax: 877.329.7227 sales01@propacksolutions.com

OPERATION MANUAL

Please refer to the operation manual if you have any questions about DAILY JET HP1000.
If your question cannot be resolved, please contact the Distributor.
 Copyright
The contents of this manual, including text, images, and illustrations, are subject to copyright protection.

Any reproduction, dissemination, transmission, forwarding, publishing, or disclosure of the manual’s contents without
written permission, is strictly prohibited.

Important Notices
The warranty will be voided if any unauthorized alteration or modification of the hardware or software occurs.
Furthermore, any damage and injury resulting from unauthorized alteration modifications of the hardware or software is
not covered by the warranty. The Manufacturer does not have any legal responsibility for the results of any unauthorized
alteration or modifications.

Use of any unauthorized ink cartridges, hardware, or software will void the warranty. Any damage or injury resulting from
the use of unauthorized ink cartridges, hardware or software is not covered by the warranty.
The Manufacturer does not have any legal responsibility for the results of use of unauthorized ink cartridges, hardware,
or software.

This machine is a precision instrument. Please do not drop it, soak it in water or intentionally operate the machine in
harsh environments. Doing so will result in the warranty being voided. The Manufacturer does not have any legal
responsibility for the results of inappropriate use of the machine.

To ensure high quality printing and optimal machine function, please follow all instructions laid out in this manual.

Cartridge Information

Inkjet technology: HP Thermal Inkjet

Chip technology: HP I-Code encryption

The model of the ink cartridges may vary based on geographic location.

We strongly recommend that you use genuine HP ink cartridges.

The manufacturer cannot guarantee printing quality or device function if genuine HP cartridges are used as specified by
this manual.

Use of non-genuine HP ink cartridges will void the warranty and may result in device malfunction.

Use of non-genuine HP ink cartridges may result in the inability to read the I-Code, set the correct voltage, and display
ink levels.

Copyright ©2015 MS SC, LLC. All rights reserved.

1
Contents
1 S a f e t y p r e c a u t io n s 3
2 P r o d u c t O v e r v ie w 5
3 Printer Setup 8
Ink Cartridge Installation 8
Micro SD Card 9
Turning on the Printer 10
Software Installation 12

4 Basic Operations 16
3
5 C r e a t e P r i n t M es s a g e s 18
Basic Operation 18
Create a Text Message 20
Create Serial Numbers 21
Create a Time Stamp 22
Create a Barcode Message 24
Create a Matix Code 25
Create an Image Message 26

6 C o n n e c t i n g t h e Prin t e r t o a PC 27
7 Tr a n s f e r r i n g P rin t M e s s a g e s t o t h e Prin t e r 28
3
8 Printer Settings 29
Description of All Settings 29
Configuring Continuous Printing 31
Configure Operating Direction 32
Change the Value of the Serial Number Setting 33
Configure Active Nozzles 34
Configure Print Density 35
Configure the Spacing Between Messages 36
Configure Software Language 37
Check Hardware Settings, Configuring Date and Time 37
Reset the Printer to Factory Default Settings 38

9 B a s i c C l e a n i n g Gu id e 39
Cleaning the Printhead 39
Printhead Printing Test 40

10
3 Tr o u b l e s h o o t i n g 41
Ink Level 41
Low Battery 41
Error Messages 42
Resolving Poor Print Quality 43
Troubleshooting 44
Firmware Updates 45

11 Te c h n i c a l I n f o r ma t io n 46
2
 1 Safety precautions
Please follow safety precautions to operate the hand printer safely and correctly.

Please follow the safety precautions to avoid any injury and any damage to the printer and the cartridge.

Please follow the safety precautions to avoid damage resulting from improper usage that would void the warranty.

Warning Warning: Failure to follow the instructions when operating the printer may cause bodily
injuries or severe damage to the printer.

Caution Caution: Failure to follow the instructions while operating the printer may cause bodily
injuries or severe damage to the printer.

This symbol denotes procedures that are absolutely prohibited.

This symbol denotes that the procedures that must be followed.

Warning
Do not use any third-party power adapters.
Use of other power adapters may cause fire or electric shock.

Only use the power adapter included in the original package.

Ensure the power adapter complies with local safety standards.

Do not cause any damage to the power adapter.

Please store the power adapter appropriately. A damaged power adapter may cause fire or electric shock.

Do not use the printer in the following conditions or environments. Please

store the printer and ink cartridges appropriately.
•Direct sunlight or strong light.
•Abnormally high temperature.
•Near open flames.
•In excessively dusty environments.
•In very damp or moist environments.
•Near corrosive or flammable material.
•Near paints, oils, or other chemicals.
•In environments with high static electricity.

Ink cleaning procedure

If your skin directly contacts the ink, please wash thoroughly with soap and water. If the ink contacts your eyes,
immediately flush them with clean water. If the ink contacts your mouth, immediately rinse and wash with clean
water. If you do not feel well, please seek immediate medical attention.

Do not attempt to disassemble or repair the printer.

Please do not attempt to disassemble, repair, or modify the printer. If have any questions, please contact the
Distributor.

Should the printer malfunction or enter an otherwise abnormal state,

immediately stop using it.
Please keep foreign materials away from the printer or ink cartridge. If there is smoke or odors coming out of
the printer, immediately cease operation, turn off the printer, unplug the power adapter, and contact the
Manufacturer.

3
 Caution
Do not mix different brands of batteries.
Mixing may result in abnormal heat, battery rupture, or leaking battery fluid.

Please remove the batteries and store them safely, if the printer will not use
for a long period.
Leaking battery fluid may cause damage to the printer.

Do not use non-genuine ink cartridges.

Such use may cause poor printing, ink leakage, or damage to the printer.

Do not intentionally shake the printer.

Shaking may cause ink to leak from the cartridge and other damage to the printer.

Do not touch the inkjet head with your hand or strike the printerhead
with any hard object.
This may cause poor printing, ink leakage, or damage to the printer.

Do not use any corrosive solvent to clean the printerhead.

This may cause inkjet deformation or splitting, as well is ink deterioration or discoloration.

Please use the printerhead cap appropriately.

Please use the printhead cap after printer usage, or cartridge replacement. The cap protects the printerhead
from foreign materials that could degrade print quality.

Please store the printer appropriately if it will not be used for a long period.
For long-term storage, please place the printer into the toolbox to avoid dust, moisture, or other contaminants .

Please store the ink cartridge safely.

Please store the ink cartridges in a location out of reach of children.

Please do not intentionally shake ink cartridges.

Intentional shaking may cause ink to leak from the cartridge.

4
 2 Product Overview
Auxiliary Roller
The auxiliary roller assists
the main roller ensuring the Status Indicators
printer runs smoothly to These indicators display the
achieve quality prints. current status of the printer.

Printhead Cap
Please use the printhead
cap after printer usage Operating Display Panels
or cartridge replacement. Used to configure printing and
This protects the printhead settings.
ensuring quality prints.
Ink Cartridge Slot
Battery Charging Indicator
The ink cartridge will be
The charging indicator will light
inserted here.
up when the power supply is
connected. When the battery is
Main Roller
fully charged or the power supply
When printing, the main is connected, the indicator will
roller must be able to roll turn off.
on the print surface.

Active Button
In order to print, hold the active button while
rolling the printer flush with the print surface.

Cartridge Latch
This latch secures the ink cartridge
to the printer, preventing accidental
cartridge release.

Mini USB Port

The mini USB port is used to transfer print messages and
printer settings from your computer.

Micro SD Slot
Insert the micro SD card used for storing print messages in
this slot. This printer only supports cards formatted in FAT32.

Power Switch
Toggles power states. The printer must be turned on in order
to configure settings and print messages.

AC Power Port
Plug in the power supply to charge batteries.

Battery Compartment
Used to store four AA rechargeable batteries. Open the cap to
place the four batteries in the compartment.

5
Handy Printer Operatin g Display Panel
The actual display panel may differ slightly from the one depicted in this manual.

Status Indicators Function Key

RUN: Active Printing (Green) This key is used to switch between
This indicator will blink printing mode and settings
RUN ERR INK BAT PWR
whenever the active button configuration mode.
is depressed and will remain
blinking until the active button Confirmation Key
is released. Use this key to confirm the
actions in print or settings
ERR : Error Status (Red)
configuration mode.
This indicator will light up
whenever the printer
encounters an error.
A numeric error code will be Selection Keys
displayed on the mode indicator Use the selection keys to
panel as well as a brief change print messages or
description on the LCD preview. change settings.

INK: Low Ink Warning (Yellow) Mode Indicator Panel

When the ink level reaches
pre-determined value the indicator
will light up.
The low ink threshold can be
configured in the settings.
This indicator displays print message numbers, settings, or error codes.
LCD Preview
The LCD preview displays the print message contents, settings, and error
messages.

BAT: Battery Low (Red)

When the battery is lower than the pre-set value, this LED will light up.
Low battery may result in low quality prints, or inability to print.
PWR: Power On (Green)
When the printer is turned on, this LED will light up and will stay lit until the printer is turned off.

Parts and Accesso ries

The actual parts and accessories may differ slightly from the ones depicted in this manual.

Genuine HP Ink Cartridge
The Ink cartridge must be
purchased separately and
does not come with the printer.
AC Power Adapter
The adapter is used to charge
the printer’s rechargeable
batteries without removing
them from the battery
compartment.
High Speed Battery Charger
This is used to charge the
printer’s batteries.
USB Flash Drive
The printer software
and operation manual
are stored on the USB
flash drive.

USB Cable Micro SD Card Rechargeable Batteries (4) Toolbox

Use the USB cable The micro SD card is used to Place the rechargeable batteries Parts and Accessories
to connect the printer store the print messages. in the battery compartment prior are packed in the toolbox.
to your computer. The card comes already to operating the printer. NOT
installed on the printer. INCLUDED.

6
 Softwar e Configu ration
The actual interface may differ slightly from the one depicted in this manual.

Menu Bar Function Buttons

Contains settings and operations. Use the function buttons to connect your printer, as well as
create and upload print messages.

Editing Window
This window is used to create and interact with print messages. There are a total of 10 message slots (0-9)
that allow for up to 10 messages to be stored.

F uncti on B u t t o n s
Connect Barcode
Connect to the printer. Create a new message containing a
barcode.

Disconnect QR Code
Disconnect the printer. Create a new message containing a
QR code.

New Image
Create a new message or a new group Create a new message containing an
of messages. image selected by the user.

Open Text
Open a message or a group of Create a new message containing text.
messages.

Save Serial Number

Save a message or a group of Contains a new message containing a
messages. serial number.

Export Time Stamp

Export a message or group of Create a new message containing a
messages to the printer. time stamp.

7
 3 Printer Setup
Ink Cartridg e Installat ion
The actual ink cartridge may differ slightly from the one depicted in this manual.
Warning
Please turn off the power when installing or removing ink cartridges.

Take out the ink cartridge from the package and

1 remove the printhead cap.

Warning
Do not touch the inkjet head or soft plate electrodes
at the bottom of the cartridge to avoid any damage
or oxidation.
Please do not discard the printhead cap. When the
printer is not in use, please remove the ink cartridge
and put the printhead cap back on.

Do not touch

Open the cartridge latch and slowly insert the ink

2 cartridge from the back of the printer. When the
cartridge is properly installed, the printhead is
exposed at the front of the printer. Please make
sure that the ink cartridge is properly installed in
the handy printer.

During installation of the ink cartridge, please do

not bump into the wafer detector or ink cartridge
detector. This may cause damage to the detectors
or poor printing.

After checking that the cartridge is properly installed

3 in the printer, close the cartridge latch. At this point,
the ink cartridge is securely installed in the printer.

Warning
Please use the printhead cap after printer usage. The
cap protects the inkjet head from foreign materials as
well as drying.

8
 Micro SD Card
The actual micro SD card may differ slightly from the one depicted in this manual.

The micro SD card should be already installed in the printer.

Please check to see whether the Micro SD card is installed in the
printer.

Warning
The micro SD card stores the print messages. The printer cannot
be operated without the micro SD card.
Please keep the micro SD card securely locked in the printer at all
times. Please do not remove the micro SD card unless absolutely
necessary.

Micro SD Card Insertion and Removal

Push the micro SD card in the slot until it clicks in.
Push the micro SD card slot again to release it.

Warning
Please insert the micro SD card in the correct direction. Otherwise, the printer cannot be operated.
Please carefully remove the micro SD card. The card may fall out of the slot during removal.
If you do not use the micro SD card that comes with the printer, please format the micro SD card to FAT32.

9
Turning on the Printer
Rechargea ble Batteries
The actual rechargeable batteries may be differ slightly from the ones
depicted in this manual.

Open the cap of battery compartment and place the four

1 batteries inside.

Warning
Please ensure the batteries are placed correctly. Incorrect
placement will prevent the printer from turning on.

After correctly placing the batteries, securely close the battery

2 compartment’s cap.

Turn on the power switch.

3
RUN ERR INK BAT PWR

When turn on the power, you will hear a power on sound and
the PWR LED light will light up.

Warning
The printer cannot be operated without the four rechargeable batteries correctly secured in the battery
compartment.

10
 AC Power
The actual AC Power adapter may differ slightly from the one depicted in this manual.

AC Power Adapter
The AC adapter does not need to be plugged in during printer operation, but it can be plugged in to charge the
batteries.
The four rechargeable batteries must be placed in the battery compartment in order to connect to the power
adapter.

Make sure the AC power adopter is plugged in to the

1 printer and the AC power socket. When the power is
connected, the battery charging light will turn on
indicating charging status.

Warning
You must place the four rechargeable in the battery
compartment in order to operate the printer using
the AC power.

Turn on the power switch.

2 You will hear the power on sound and the PWR LED will RUN ERR INK BAT PWR

light up.
The printer can print and charge the batteries at the same
time if the AC adapter is plugged in.

Warning
The four rechargeable batteries must be placed in the battery compartment in order to operate the printer.
In order to charge the batteries using the AC power adapter, the batteries must be placed in the battery
compartment.
The four rechargeable batteries must be placed in the battery compartment in order to print using AC power.

11
Softwar e Installat ion
The actual software may differ slightly from the version depicted in this manual.
In order to create new print messages, the software must be installed on your computer.
All required installation files are on the USB flash drive that is included with the printer.

Suppor t ed Ope rating S y s tems

‧Windows 8 （32bit/64bit）
‧Windows 7 （32bit/64bit）
‧Windows Vista （32bit/64bit）

Warning
‧“.NET Framework 4.0” is required to install this software.
‧The software installer will automatically check for “.NET Framework 4.0” on your computer. If it is not installed, the
　installer will notify you. The installer for “.NET Framework 4.0” can be found on the USB drive provided with the printer.
　You may also download “.NET Framework 4.0” from the internet.

Please plug the flash drive into your computer.

1

Double-click the "DAILYJET HP1000Setup_

2 V1.0.5" installation file on the USB flash drive
to begin the installation.

Click the "Next" button on to begin the

3 installation process.

12
 You may change the directory where the
4 software is installed, or leave it in the default
location. Click the “next” button to proceed.

To change the installation directory, click the

"Browse..." button on the installation screen.

Click "Install" begin installation.

5

To complete installation, the FTDI CDM driver

6 package must be installed. Click “Extract” to
begin installing the drivers.

13
 Click “Next” to continue installing the drivers.
7

The FTDI CDM driver package installation is

8 now complete. Click the “Finish” button in the
installation window to continue.

All required files have now been installed. Click

9 “Finish” to exit the installer.

14
 After the software is installed, there will be a
10 shortcut for the software on the desktop.
Double click the shortcut to open the software.

Warning
If you cannot open the software, please reboot your computer.
If the software still cannot be opened, please uninstall and then reinstall the software.
If you still cannot open the software please contact the distributor.

Please unplug the flash drive and store it properly after

11 completing the software installation.

Warning
Please safely remove the USB flash drive from the
computer to avoid data corruption.

Uninsta lling the Softwar e

To uninstall the software, click "Uninstall DAILYJET
HP1000" in the installation directory.
In addition, the software can also be uninstalled from
the Control Panel (Control Panel→Programs→Uninstall
a Program).

15
 4 Basic Operations
The printer comes with sample print messages pre-loaded.
This manual will use the sample messages to illustrate basic operations.

Click the function key to switch between settings configuration

1 mode and print mode.
When in printing mode, the mode indicator panel will display
numbers. These numbers indicate which message is selected.
When in settings configuration mode, the mode indicator panel
will display letters. These letters indicate which setting is being
configured.

Press the selection keys to select different print messages or

2 settings.
Note
The printer comes with 10 preloaded print messages
(numbered 0-9) for testing purposes.

Press the confirmation key to confirm print mode. The current

3 print message will be displayed on the LCD preview.
When in function setting mode, the LCD preview will display
the description of the selected settings. You then press the
confirmation key to confirm the setting you are changing.

Place the printer flush against the printing surface, ensuring that the main and auxiliary printer are properly
4 positioned.
Use the vertical reference line to correctly position the printer on the print surface.

Warning
To maintain quality printing, make sure that the main and auxiliary roller are directly in contact with the print
surface.
On uneven surfaces, the auxiliary roller can be lifted slightly off the print surface to ensure quality printing.
However, if the gap between the auxiliary roller and print surface is too big, it may result in poor printing.
Please test multiple times when lifting the auxiliary roller off the print surface.

Size of printing area The auxiliary roller can

be lifted off the print
surface if required.
RUN ERR INK BAT PWR

Vertical reference line

(marks printhead
location)

16
 Once the printer is correctly aligned and flush with the print surface, hold down the active button.
5 When the active button is held down, the RUN LED will light up. The mode indicator panel and LCD preview will
turn off. Then the printer will beep indicating that it is ready to print.
While holding the active button, move the printer until the message is printed completely.
After the message has been printed, the printer will beep again. At this point, release the active button. The RUN
LED will turn off, the mode indicator panel and LCD preview will turn on.

Warning
‧If the active button is released prematurely during printing, the printer will detect an error. It will beep three
　times indicating that the printing was interrupted.
‧Please roll the printer at a reasonable and consistent speed. There may be a degradation of quality if the
　printer is moving too quickly, slowly, or if there is a large change in rolling speed.
‧The specific speed that the printer must be rolled at depends on print density.
　If print density is set to "1": the printer should be rolled at about 30m/1min.
　If print density is set to "2": the printer should be rolled at about 15m/1min.
　(Please refer P32. Configuring print density)

RUN ERR INK BAT PWR

RUN ERR INK BAT PWR

Warning
Please use the printhead cap after printer usage. The
cap protects the inkjet head from foreign materials as
well as drying.

17
 5 Create Print Messages
Print messages must be created using the software included with the printer.
This section describes how to create new print messages.

Basic Operatio n
Select the slot you would like to create your
1 message in (0-9).

Select the message type.

2

The message type you selected will now be

3 highlighted. Now you can begin creating the
message in the editing window.
You can access the advanced editing menu
String
by double clicking the recently created
message. This menu allows font, text size,
and formatting to be changed.
You can also move the message within the editing window by left clicking and dragging it about. Changing
message position within the window will affect the print layout.

Warning
To change the vertical position of the message, right click and drag up or down. To delete the message right
click, and the delete menu will pop up.

Create One or More Print Messages

Left click on to set up new print messages.

1
To create a single message, select the first
radio dial, then select which message slot you
would like to create the message in.

To create a group of messages, select the

2 second radio dial. Then, select which message 1
slots to create messages in. Finally, click the
OK button to begin editing.

Warning
If you create new messages in slots with existing
messages, the previous messages will be overwritten.

18
 Saving Print Message

Left click on to save the current message

1 that is being worked on.

A dialogue box will pop up, select the first radio

2 dial to save the message as a single message.
1
Click the OK button to continue.
To save a group of messages, select the second
radio dial.
2

Select the location you wish to store the file,

3 enter the file name, and click “save” to save
the message file.

Warning
PBM files are used to store single messages.
PGF files are used to relate multiple PBM files
in a group.

Opening Existing Messages

Left click on to open your print messages.

1

From the file selection menu, navigate to where

2 the messages are stored and chose a message
(PBM) or a message group (PGF) to open.

The PBM file stores individual message files.

3 The PGF file stores message group files.

19
Create a Text Messag e

Left click on to create a new text message.

1
1
The icon will now be highlighted blue .

String

The editing window will now contain the default

2 message text.

Note String
To enter typing mode, click on the message. A
black frame should appear, indicating that typing
mode is now active. To exit typing mode, click
the message again. The message cannot be
edited outside of typing mode.
String

Double click the message to enter advanced

3 editing mode. Here you can change the font,
1
font size, and formatting. 2
Note
These settings can also be changed in the
menu bar.

20
 Create Serial Number s
Select the base serial number, all subsequent serial numbers will increase or decrease by one.
You can combine a serial number with other message types in a single message.

Left click on to create a serial number.

1
The icon will now be highlighted blue .

Move to the editing window and click the

background to being editing the serial number.

Set the base value, step value, number of digits, 1

2 end value, cycling, and font size. Click OK to
complete the setup.

Parameters Description

Base value The initial value of the serial number. This can range from 0 to 99,999,999.
Step value The number changes by every print. Select add or subtract, and make sure that the step
value is between 1 and 100.
Number of The number of digits of the serial number, ranging from 1 to 8. If the number of digits
digits specified is greater than the base serial number, leading zeroes will be added. For example, if the base
number was 33 and the number of digits selected was 4, then two extra zeroes would be appended,
making the base 0033.
End value When the serial number reaches this value, it will either restart from the base or stop incrementing/
decrementing. The behavior is dependent on if cycling is turned on or off. If there is no end value set, the
end value will default to 99,999,999.
Cycling Determines if the serial number will continue incrementing/decrementing from the base after reaching the
end value.
Font size Font size of serial number.

The serial number’s base value will now be

3 displayed in the editing window. To modify the
serial number, double click the serial number to
return to the serial number configuration window. 000

21
Create a Time Stamp
You can create a time stamp to keep track of date or time.
The printer will automatically update the time stamp’s date and time.

Left click on to create a time stamp. The

1
icon will now be highlighted blue .

The click on the editing window to enter the time

stamp configuration menu.

Set up the format of time stamp, batch 1

2 modification, and time displacement. The time
stamp can be previewed on the right of the
configuration menu.

Parameters Description

Time stamp Commonly used formats are listed in the settings.

format Select your format from the list of formats.
To create your own format, select the customize option.
After selecting the customize option, enter your desired format.
To learn more about creating a custom time format, see the next page.

Time The printer can be configured to add a fixed amount of time to the time stamp from the date of printing.
displacement For example, if displacement was set to 15 days and the print date was 2/11/2016, the time stamp
would display 2/26/2016. Set up the modification from the current time stamp to create a new time
stamp for a print job.
Preview The preview will display the current time and the print time.
The current time will be displayed on top, and the print time on the bottom. The print time will include
any time delay you have added, and will be output in the format of your choice.

The timestamp will be shown in the editing

3 window after the time stamp setup is completed.
To return to the time stamp setup, just double
click the time stamp. 12/06/2015

22
 Custom Time Format
Note

If the format is entered correctly, the printer will display a .

If the format is entered incorrectly, the printer will display a .

Output Code Description

Year yy Two-digit year (20YY).

yyyy 4-digit year (YYYY).
Month M Month without a leading zero if less than 10.
MM Two-digit Month with a leading zero if less than 10.
Day d Day without a leading zero if less than 10.
dd Two-digit Day with a leading zero if less than 10.
Hour H 24-hour format without a leading zero if less than 10.
HH 24-hour format with a leading zero if less than 10.
h 12-hour format without a leading zero if less than 10.
hh 12-hour format with a leading zero if less than 10.
Minute m Minute without a leading zero if less than 10.
mm Two-digit Minute with a leading zero if less than 10.
Second s Second without a leading zero if less than 10.
ss Two-digit Second with a leading zero if less than 10.
Other tt Display AM or PM based on the time.
W Display the week number without a leading zero if less than 10.
WW Display a two-digit number indicating week number with a leading zero if less than 10.
x Display day number completely without leading zeroes.
xxx Display the day number with all leading zeros.
Symbol ／ These symbols are delimiters that can be used in time stamps. They must be enclosed by
： single quotes, e.g. ‘:’.

＿
‧
Space

23
Create a Barcode Messag e

Left click on to create a barcode. The icon

1
1
will now be highlighted .

A sample barcode will appear in the editing

window.
2

123456789

Double-click the preset barcode message to

2 enter barcode configuration mode.

123456789

Configure format, text, height, width, and if the 1

3 text should be displayed under the barcode.
To preview the barcode, click the “generate”
button.
Click the OK button after completing barcode
configuration.
2

Parameters Description

Format The printer currently supports six types of barcode formats.

CODEBAR
CODE39
CODE93
CODE128
EAN8
EAN13
Text Enter text here to convert it into a barcode.
Width Set the width of the barcode in pixels.
Height Set the height of the barcode in pixels.
Toggle text Toggles whether barcode text is displayed under the barcode.

24
 Create a Matrix Code

Left click on to set up a matrix code. The

1
1 icon will now be highlighted .

Click the editing window, and the preset matix

code will appear.

2

Double-click on the preset matrix code to

2 enter matrix code setup.

Configure format, text, width, height, and 1

3 quality. Then click generate to preview the
matrix code. Click ok to finish setup.

Parameters Description

Format The printer currently supports four types of QR code formats.

QR CODE
DATA MATRIX
PDF417
AZTEC
Text Enter the text here to generate a QR code.
Width Set the width of the QR code in pixels.
Height Set the height of the QR code in pixels.
Precision Set up the level of precision for the QR code. The precision percentage indicates the percentage of error
allowed.
There are four levels of precision choose from.
•L (7％) •M(15％) •Q (25％) •H (30％)

25
Create an Image Messag e

Left click on to create an image message.

1
The icon will now be highlighted blue .

Click the editing window, to select an image to

use.

Select an image to use.

2
Note
Make sure your image is in one of the four
supported image formats:

•BMP
•JPG
•GIF
•PNG

After selecting an image, it will be imported as a

3 message and displayed in the editing window.

Warning
This printer only prints in black and white. If a
color image is selected, it will automatically be
converted into black and white. It is recommended that you convert the image into black and white before
importing to maintain image integrity.
If converting into black in white beforehand is not possible, it is strongly recommended that the image be
converted into grayscale prior to importing. This will lead to higher image quality when compared to directly
importing a color image.
Importing native black and white images will have the best effect.
The maximum supported image dimensions are 150 dot by 4800 dot.
If the image exceeds the maximum dimensions, the image will be automatically scaled back to fit.

26
 6 Connecti ng the Printer to a PC
In order to transfer print messages or configure settings it is necessary
to connect the printer to a PC. RUN ERR INK BAT PWR
This section describes how to connect the printer to a PC using the
included software.

Please unplug the AC power adapter before connecting the

1 printer to a computer.
The battery charging indicator must be off before connecting
the printer to a computer.
Make sure to turn on the printer before connecting it to a
computer. When the printer is turned on the PWR LED
will light up.

Warning
Do not plug in the AC power adapter into the printer while it
is connected to a computer. This may result in serious
damage to the printer.

Please launch the included software before connecting the

2 printer to a computer.
Please use the supplied USB cable to connect the printer to
a computer.

Warning
Make sure to connect the smaller end of the USB cable to
the printer and the larger end to the computer.

Once connected, the computer will automatically

3 detect the printer.
The printer will beep when the connection is

established. On the menu bar, the disconnect

icon will be replaced by the connect icon .

Warning
If the connection cannot be established, please try the following troubleshooting.
1. While the printer and computer are still connected, re-open the software. 2. When the printer and the computer
are still connected, click the Disconnect Icon. 3. Reconnect the USB cable. 4. Check if there are multiple
instances of the software running. 5. Check whether the software supports your computer’s operating system.
If you cannot resolve the problem, please contact the distributor for assistance.

Disconn ecting the Printer

Click the connect icon to disconnect the computer software.

After the printer is disconnected, it will beep. On the menu bar, the connect icon will be replaced by the

disconnect icon . To reconnect the software, please click the Disconnect Icon to restore the connection.

27
 7 Tran sf errin g Pr i nt Messages to the Pr i n te r
The printer will only print messages that have been transferred to it through the provided software.
This section describes how to transfer messages to the printer using the provided software.

Make sure the printer is connected to the

1 computer.
(Please see P27 about connecting the printer
to a PC)

To select the message that will be transferred,

2
click the Print Icon to enter the selection
menu.

Select the first radio dial to transfer the currently selected

3 message slot. 1
Select the second radio dial to transfer multiple messages.
When transferring multiple messages make sure to select
all the messages that will be transferred below.
Click OK to begin the transmission process.

2
During message transmission, the screen will
4 turn gray.
When the transmission is completed, the printer
will beep, and the screen will return to normal.
When transferring multiple messages, the printer
will beep once for every successful transmission.
Transmission of multiple messages may take longer than transmission of a single message.

Warning
During transmission, please do not remove the USB cable connecting printer and computer.
This may cause corruption of messages and damage to the printer.

When all transmissions are completed, check the printer to

5 ensure that all messages have been transferred.

28
 8 Printer Settings
Descrip tion of All Settings
Use settings configure mode to modify these settings.

Settings Description

FIRE Display: F (FIRING MODE), Press the confirmation key to modify this setting. Then
(FIRING MODE) use the selection keys to switch between single and continuous printing modes (“N”
Configures “single” or and “C”). Use the confirmation key to save this setting.
“continuous” printing. (Please see P.30 Set up the continuous printing)

PURGE PRINT Display: P (PURGE PRINT), Press the confirmation key to test the printhead. Then
(PURGE PRINT) print using the suggested motion. The printer should print “0123456789”. To exit this
Test the printhead. mode, press the function key to exit this mode.
(Please see P.39 Inkjet head printing test)

ROTARY DIR. Display: R (ROTARY DIR.), Press the confirmation key to modify this setting. Then
(ROTARY DIR•) use the selection keys to switch between left-to-right and right-to-left operating
Set the operating mode (“L” and “R”). Press the confirmation key to save this setting.
direction, LEFT-to-RIGHT L (Left to Right Mode).
or RIGHT-to-LEFT. R (Right to Left Mode).
(Please see P.31 Set up the printing direction)

DYNAMIC SN. LAST Display: L (Mode DYNAMIC SN. LAST), Press the confirmation key to enable
(DYNAMIC SN﹒ LAST) backwards serial number jumping. Use the selection key to select a number
Serial Number Jump between 0-9. The printer will jump back the specified number of serials and continue
(Backwards). printing as normal. Press the confirmation key and this setting will be saved.
Continue printing as normal and the printer will jump back the correct number of
serials.
***This setting is only for use in conjunction with a serial number print messages.
(Please see P.32 Configuring Dynamic Serial Number)

DYNAMIC SN. NEXT Display: N (Mode DYNAMIC SN. NEXT), Press the confirmation key to enable
(DYNAMIC SN﹒ NEXT) backwards serial number jumping. Use the selection key to select a number between
Serial Number Jump 0-9. The printer will jump forwards the specified number of serials and continue
(Forwards). printing as normal. Press the confirmation key and this setting will be saved.
Continue printing as normal and the printer will jump forward the correct number of
serials.
***This setting is only for use in conjunction with a serial number print messages.
(Please see P.32 Configuring Dynamic Serial Number)

ACTIVE NOZZLE Display: H (ACTIVE NOZZLE Mode), Press the confirmation key to modify this
(ACTIVE NOZZLE Mode) setting. Then use the selection keys switch between using all nozzles(“B”), just even
Set the printhead to only nozzles(“E”), or just odd nozzles(“O”).
use a group of nozzles. (Please see P.33 Set up the printing nozzle)

DENSITY Display: D (DENSITY Mode), Press the confirmation key to modify this setting.
(DENSITY Mode) Then use the selection keys to switch between the various density options. If
Set the printing density. ACTIVE NOZZLE is set to “B” the two options are normal (“1”) and darker (“2”). If
ACTIVE NOZZLE is set to “E” or “O” the four options are normal (“1”) and increasing
shades of darkness (“2”, “3”, “4”).
(Please see P.34 Set up the print density)

SPACE Display: S (SPACE Mode), Press the confirmation key to modify this setting. Then
(SPACE Mode) use the selection keys to switch between head (“SPACE HEAD”) and tail (“SPACE
Set the distance between TAIL”). Then use the selection keys to pick the distance between messages in
messages in continuous continuous mode in (0-9cm).
print mode. ***This mode is only used in conjunction with CONTINUOUS printing mode.
(Please see P.35 Configuring SPACE Mode)

29
Settings Description

AUTO SPIT
(AUTO SPIT Mode)
Activates the auto cleaning
function of printhead to
prevent the nozzles from
clogging.
Display: C (AUTO SPIT Mode), Press the confirmation key to modify this setting.
Then use the selection keys to switch between different time lengths (0-90 seconds).
When powered on and not printing, the printer can periodically release a very small
amount of ink from the printhead for cleaning purposes.
This setting configures the time interval between releases. If the interval is set to “0”
this setting will be disabled.

RESET Display: R (Mode RESET), Press the confirmation key to reset all settings to the
(Mode RESET) factory default. Press the confirmation key a second time to confirm the rest.
Reset the initial default (Please see P.37 Reset handy printer settings)
setting values.

Basic Operation s about Switching Function Modes

Please press the function key to enter the function mode.

1 Mode
FIRE

You can use the select key to select the function mode.
2 Mode
PURGE
PR I N T

30
 Configu ring Continu ous Printing
Press the function key to enter settings configuration mode.

Use the selection keys to select “F” or “FIRE” mode, then

1 press the confirmation key. Mode
FIRE

Use the selection keys to switch between the two firing

2 modes, use the confirmation key to save your selection. Mode
N OR MAL

Function Items Description

NORMAL Single printing

Continuous Continuous printing

The printer default is normal (single) mode. To switch to

3 continuous, use the selection keys until “C” is selected. Mode
Continuo
u s
Then hit the confirmation key to save the setting. The
printer will beep when the print mode is successfully
changed.

Now, holding down the active button and scrolling the printer
4 flush against the printing surface will result in continuous
prints. The printer will beep whenever an instance of a
message is printed.

Release the printing button to end continuous printing mode.

5 When continuous printing is ended, the printer will beep again.

Note
Use space mode to configure the spacing between
messages in continuous mode.

31
Configu re Operatin g Directio n
You can change between left-to-right and right-to-left operation.

Press the function key to enter settings configuration mode.

1 Press the function key and select the "ROTARY DIR﹒" Mode
R O TA R Y
D I R﹒
printing direction mode. Then press the confirm key to enter
the setting mode.

Use the selection keys to select ROTARY DIR mode (“A”),

2 then press the confirmation key. Mode
L e f t to
R i g h t
Function Items Description

Left to Right Configures the printer for

left-to-right operating mode.

Right to Left Configures the printer for

right-to-left operating mode.

Use the selection keys to configure the printer in the desired

3 mode. Then press the confirmation key to save the setting. Mode
R i g h t
L e f t
to
When the printing mode is successfully configured, the
printer will beep.

Once this setting is changed, the printing procedure remains

4 the same except operating direction.

Warning
Switching operating directions does not switch the message
direction. It only changes the direction that the printer is scrolled.

32
 Change the Value of the Serial Number Setting
You can revert the value of the current number to a previous number or advance the number to a later value.

Revert the value of the current number to the previous

1 number. Mode
DYNAMIC
S N﹒
L A ST
Press the function key and select to the
"DYNAMIC SN﹒ LAST" to the serial number of change
setting mode (LAST). Press the confirm key to enter the
setting mode.

Mode
DYNAMIC
You can advance the value of the current number to the S N﹒
NEXT
later number.

Press the function key and select to the

"DYNAMIC SN﹒ NEXT" to the serial number of change
setting mode (NEXT). Press the confirm key to enter the
setting mode.

Use the select key to select the value of serial number that
2 needs to be changed. Mode
L as t 0

Warning
The serial number of change setting will depends on the
values that were set when setting up a new a serial number.
(Please see P.21 Set up a serial number message)

Select the new value for the serial number and press the
3 confirm key. Mode
R i d h t
L e f t
to
When the setup is completed, the handy printer will signal
a "Pi ~ PiPiPiPi" sound.

33
Configu re Active Nozzles
You can configure the nozzles in use based on your printing needs.
Use of different nozzle modes will result in different print results.

Press the function to enter settings configuration mode.

1 Use the selection keys to select “H” or ACTIVE NOZZLE Mode
A CT IVE
N OZZLE
mode, use the confirmation key to save your selection.

Use the selection keys to switch between the three firing

2 modes, use the confirmation key to save your selection. Mode
B o t h

Function Items Description

Both Configure the printer to use all

nozzles
Even Configure the printer to use only
even nozzles
Odd Configure the printer to use only
odd nozzles

Warning
Using “both” will result in darker print results.
If the printing surface is rough, “both” mode may result in undesirable print results. For uneven surfaces, use
of “even” or “odd” modes is recommended.
Print density will affect the printing results in these three modes. Please see the next page for more information
about print density.
It is recommended not to use “both” mode for fine printing (e.g. detailed images, barcodes, QR codes).

Once one of the three modes has been selected, press the
3 confirmation key to save all changes. Once the mode is Mode
E ven
successfully changed, the printer will beep.

34
 Configu re Print Density
You can change print density.

Press the function key to enter settings configuration mode.

1 Use the selection keys to select “d” or DENSITY mode, Mode
DENSITY
then press the confirmation key.

Use the selection keys to switch between the two or four

2 firing modes, use the confirmation key to save your selection. Mode
1
If ACTIVE NOZZLE is set to “BOTH”

Function Items Description

1 Normal density
2 High density (darker)

if ACTIVE NOZZLE is set to “EVEN” or “ODD”

Function Items Description

1 Normal density
2 High density (darker)
3 Higher density (even darker)
4 Highest density (darkest)

Warning
There are only two settings when ACTIVE NOZZLE is in “BOTH” mode (normal and high).
There are four settings when ACTIVE NOZZLE is in “EVEN” or “ODD” mode.

Press the confirmation key to save all changes.

3 Once everything is successfully changed the printer will beep. Mode
3

35
Configu re the Spacing Between Messag es
This setting only applies in continuous printing mode.

Press the function key and select SPACE (“S”) to set up

1 the spacing between messages. Press the confirm key Mode
S P AC E
to configure the setting.

Use the select key to select between “HEAD” and “TAIL”

2 mode and press the confirm key to configure spacing Mode
S P AC E
T A I L
values.

Function Items Description

SPACE HEAD Configures the spacing before

each print message (includes
initial message)

SPACE TAIL Configures the spacing after

each print message

Select the desired mode. The two modes can be used

3 concurrently. In that case, the spacing between each Mode
T A I L
0 cm
message is equal to the sum of SPACE HEAD and
SPACE TAIL. The space immediately before the first
message will be equal to only SPACE HEAD.

Select the spacing and press the confirm key.

3 After the setup is completed, the handy printer will signal Mode
T A I L
3 cm
a "Pi ~ PiPiPiPi" sound.

Note
This image illustrates the relationship between SPACE HEAD and SPACE TAIL as well is demonstrating how
they can be used concurrently.

Starting point

SPACE HEAD
3cm 3cm 3cm

SPACE TAIL
5cm 5cm

SPACE HEAD
+
SPACE TAIL
3cm 5cm + 3cm 5cm + 3cm

3cm 5cm

36
 Configu re Softwar e Languag e

Click “languages” tab on the menu bar.

1

Select your desired language from the drop

2 down menu.

•English(en-US)
•Traditional Chinese(zh-TW)
•Simplified Chinese(zh-CN)
•Japanese(jp-JP)

Check Hardware Settings, Configur ing Date and Time

In order to check firmware settings or configure

1 printer date and time, the printer must be
connected to a computer. Firmware settings
are different from the software settings
described in previous pages.

Display the printer’s firmware settings.

2
Options Description

Firmware Displays the printer’s current

Settings firmware settings
Date/Time Printer’s current date and
time.

Warning
If the date/time is incorrect, synchronize clocks with a computer using the provided software.
Do not modify the firmware. The ink cartridge’s chip is optimized for this firmware. Firmware changes may cause
undesirable print results or damage to the ink cartridge.
If the firmware absolutely needs to be changed, please consult the distributor for further information.
Any modification of the firmware will void the warranty. The distributor and manufacturer will not be responsible
for any damage to the ink cartridge and printer, nor will they be liable for replacement of the cartridge or printer.
Any modification of the firmware will void the warranty. The agent/distributor or the manufacturer.will not be
responsible for the damage to the ink cartridge or the replacement of the ink cartridge.
(To reset the printer to factory default settings, please see P.37 Reset printer settings.)

37
Reset the Printer to Factory Default Settings
You can reset the printer settings to factory default settings from the manufacturer.

Warning
When resetting the printer to the original factory settings, the print messages will be left intact.

Press the function key to enter settings configuration mode.

1 Use the selection key to select “R” or RESET mode. Press Mode
RESET
the confirmation key to reset settings to the factory default.

Press the confirmation key again to confirm the reset.

2 When the reset is completed, the printer will beep. Mode
RESET

38
 9 Basic Cleaning Guide
Cleanin g the Printhea d
Please clean the printhead when the print quality deteriorates,
or when the printhead has collected dust or contaminants.

Use a clean tissue to gently and slowly wipe the inkjet head surface
from top to bottom or bottom to top. Do not wipe horizontally,
horizontal wiping may result in damage to the printhead.
After cleaning, please perform the automatic printing tests. If the
results are clean and clear, no further cleaning is required. If the
results are not clean and clear, please repeat the above cleaning
process.

Warning
Please follow one direction (only top to bottom or bottom to top) during the cleaning process. Do not wipe the inkjet
head from both directions. Use clean mineral water to slightly moisten the clean tissue, then clean the inkjet head.
Do not use any detergent, cleaning products or gasoline to clean the printhead.
During the cleaning process, please wipe printhead gently. Using excess force may cause damages to the printhead.
The nozzle will be hot after a print job. Please do not touch the nozzle and the surrounding area after a print job.

39
Printhea d Printing Test
Use the PURGE PRINT setting to test the printer.

To perform a print head test using all nozzles, select

1 PURGE PRINT (“P”) in settings configuration mode. Mode
PURGE
PR I N T

To confirm, press the confirmation key. Then position

2 the printer flush against the print surface and scroll
normally to test the printer. At first the printer will
release a small amount of ink to clean the printhead
before continuing to print the test pattern. When the 45
67
89
23
01
test is completed the printer will beep.

Please check the print results.

3 If the printing test results in horizontal or vertical
0123456789
bending, please repeat the printhead printing test.
(Please see P.38 Basic Operations about clean
handy printer and P.39 Inkjet head printing test)
If the test results do not improve, then there may be blockage in the printhead or scratches on the printhead
surface.
Please install a new ink cartridge.
(Please see P.8 Install the ink cartridge)

40
 10 Troubleshooting
Ink Level
When the ink level is low, the INK LED will light up.

The INK LED lights up when the ink level is 50%. When the ink RUN ERR INK BAT PWR
level is below 50%, print quality will begin to decline.
The INK LED will remain lit until the cartridge is empty. When
the cartridge is empty, please replace it with a new one.
You can change the level at which the INK LED lights up through
the firmware settings. (Please see P.36 Firmware settings)

Warning
Please discard used ink cartridges in accordance with local disposal or recycling requirements.
To purchase additional cartridges, please consult the distributor for the best cartridge to use.

Low Battery
When the battery level is low, the BAT LED will light up.

When the BAT LED is lit, the printer cannot perform any printing RUN ERR INK BAT PWR
operations. The LCD preview will display “battery low” and
“Error 2 Icode error.”
To return the printer to normal function, either replace the
rechargeable batteries, recharge the batteries using the
provided battery charger, or recharge the batteries using the
provided AC power adapter.
(Please see P.10 Turning on the printer and P.11 AC power)

Warning
You may use the provided battery charger or the provided AC power adapter to recharge the batteries.
(Please see P.6 Parts and Accessories)

Please discard used batteries in accordance with local disposal or recycling requirements.
If additional rechargeable batteries must be purchased, please follow the specifications listed in the manual.

41
Error Messag es
If there is an error, the ERR LED will light up, and the Mode Indicator
Panel will display an error code.
RUN ERR INK BAT PWR

Please use the error message descriptions on this page to resolve

any issues.

Error codes Description

Error 0 Cannot detect Micro Check if a micro SD card is present in the SD card slot, or if one has been
SD card installed incorrectly.
Correctly insert a micro SD card.
(Please see P.9 Micro SD card check)

Error 1 Other Micro SD Card Check if the printer can read the micro SD card.
error Please reinstall the Micro SD card.
(Please see P.9 Micro SD Card check )

Error 2 Icode Verification Check if an ink cartridge is present or if one has been properly installed.
Failure Please install an ink cartridge or reinstall the ink cartridge.
(Please see P.8 Ink Cartridge Installation)
Check if the ink cartridge is a genuine HP cartridge.
Please use a genuine HP cartridge.
(Please see P.6 Parts and Accessories)
Check if the battery is low.
Please charge the rechargeable batteries using either the provided battery
charger or the provided AC power adapter.
(Please see P.10 Turning on the Printer, P.11 AC power and P.40 Low
Battery)

Error 3 FRAM error Check if the battery is low.

Please charge the rechargeable batteries using either the provided battery
charger or the provided AC power adapter.
(Please see P.10 Turning on the Printer, P.11 AC power and P.40 Low
Battery)
If the error message cannot be resolved when the batteries are fully
charged, please consult the distributor.

Error 4 Connection error Check if you are using the USB cable provided with the printer.
Please use the USB cable from the original package.
(Please see P.6 Parts and Accessories)

Error 5 RTC error This may be caused by a low internal battery level.
Please contact the distributor to resolve the error.

Error 6 Other hardware error This may be the result of internal hardware damage.
Please contact the distributor to resolve this error.

42
 Resolvi ng Poor Print Quality
Print Result Description

Print is horizontally Check if the main roller is not contacting the print surface.
stretched The main roller must be flush with the print surface. If it is not flush
with the surface, this printing condition may occur.
Vertical misalignment This printing condition may be caused by an uneven print surface.
or banding Special printing equipment will be required to resolve this issue.
(Please see P.16 Basic Operations)
Print message printed This printing condition may result from the main roller moving too
several times fast during a print.
This printing condition can occur if the printing speed is too fast.
When the printing speed exceeds the guidances, the printer will
automatically stop printing.
Please maintain an appropriate printing speed to achieve good
print results.
(Please see P.16 Basic Operations)

Print messaged is Check whether the printer is tilted during printing.

slanted to one side The printer needs to be held parallel to the print surface.
(Please see P.16 Basic Operations)
Print message printed
several times
Blurry or smeared Check whether the auxiliary roller is in contact with the print surface
prints during printing.
The auxiliary roller needs to be on the printing surface. Otherwise,
Poor Printing quality it may cause this print result.
(Please see P.16 Basic Operations)

Incorrect print density Check if the ink or battery level is low.

If required, please replace the ink cartridge, replace the
Interrupted print job rechargeable batteries, or recharge the batteries.
(Please seee P.8 Ink cartridge installation)
(Please see P.10 Turning on the Printer, P.11 AC power and P.40
Low Battery)
This printing condition can occur if the printing speed is too fast.
When the printing speed exceeds the guidances, the printer will
automatically stop printing.
Please maintain an appropriate printing speed to achieve good
print results.
(Please see P.16 Basic Operations)

Horizontal The printout has horizontal misalignment or banding.

misalignment or Please conduct a printhead printing test.
banding If the test results in the same printing issues, please clean the
printhead a few times.
Perform the printhead printing test again.
(Please see P.38 Basic Cleaning Guide and P.39 Printhead printing
test)
If cleaning doesn’t resolve the print condition, the printhead surface
may be scratched, or have a blockage.
Please replace the ink cartridge.
(Please see P.8 Ink cartridge Installation)

43
Trouble shootin g
If the printer does not function properly, refer to this page for troubleshooting. If the problem cannot be resolved, please
contact the distributor for further information.

Issue Potential Solution

Printer will not turn on
AC power adapter is not working
Printer cannot print
The printer cannot connect to the
software
Check if the battery level is low or if batteries were properly installed.
Please check if the battery level is low.
Please check if the batteries were installed properly.
(Please see P.10 Turning on the Printer and P.40 Low Battery )
Check if the power socket and AC power supply are working.
Please switch power plugs to check if to see AC power adapter is working.
(Please see P.11 AC Power )
If still you cannot turn on the power, there may be hardware damage.
Please contact the distributor for further information.
Please check whether the batteries are installed correctly.
(Please see P.10 Turning on the printer)
Please check whether the battery charging indicator is lit up.
If the battery charging indicator is not on, there may be hardware damage.
Please contact the distributor for further information.
Check if the BAT LED is lit up.
(Please see P.10 Turning on the printer and P.40 Low Battery)
If the ink cartridge is a genuine HP cartridge or if the ink level is too low.
The printer will read the cartridges Icode to identify if the cartridge is a
genuine HP cartridge.
(Please see P.8 Installing the ink cartridge)
Please check if the printhead cap is still on.
Printing cannot occur when the printhead cap is on. Please remove the
printhead cap in order to print.
(Please see P.16 Basic Operations)
Please check if the LCD preview and mode indicator panel are both off.
Please press any key to exit from standby mode.
If the problem cannot be resolved, there may be hardware damage.
Please contact the distributor for further information.
Please use the following methods to troubleshoot.
1. When the printer is connected to the computer, please close and
re-open the software.
2. When the printer is connected to the computer, please click the
Disconnect Icon.
3. Reconnect the USB cable at both ends.
4. Check if multiple instances of the software are open.
5. Check whether your operating system is supported.
Check if the USB cable in use is the one provided with the printer.
Other USB cables may cause bad connections.
Check whether the USB cable is plugged in correctly.
Both ends of the USB cable need to be plugged in completely.
If the problem cannot be resolved, there may be hardware damage.
Please contact the distributor for further information.

44
 Firmwar e Updates
Please use the provided software to update your printer’s firmware.
Warning
The distributor will provide the firmware update archives.

Your printer needs to be connected to

1 computer software.
(Please see P.27 Connecting the printer to
a PC)

Please click the "Firmware Update" button

2 in the menu bar.

When “Firmware Update” is clicked, all the

3 status indicators on the handy printer will
light up. RUN ERR INK BAT PWR

Click the "Choose File" button to select the

4 firmware file that you want to update to.
Select the firmware file and click the 1
"Burn In" to perform the firmware update.

Warning
During the firmware update process, please
do not disconnect the printer or close the
computer software. The disconnection may
cause the update to fail, and may result in
printer damage.

When the firmware is updated, the printer will automatically reboot and close the firmware update page.
5 The handy printer will the reconnect with the computer software.

Warning
If the printer cannot reconnect with the computer software, please disconnect and reconnect the USB cable,
and the USB cable. The printer will automatically reconnect to the software.

45
Technic al Informa tion
Item Description

Printing technology HP Thermal Inkjet

Printing speed
The nozzle array
Inkjet printing direction
Printing height
Number of inkjet head
Number of print messages
Size of a print message
Supported fonts
Time Stamp
Serial number messages
Applicable barcode specifications
Applicable matrix barcode specifications
Applicable image specifications
Supported Operating System
Standby time
Continuous operation time
Operating environment
Producer
Manufacture year and serial number
Warnings
Maximum 30m / min
300 points (150 points x 2 columns)
Transverse printing/from top to bottom
Maximum 12.7mm
One inkjet head
Compatible with genuine HP ink catridges
Ten messages
Maximum 150 x 4800 dot
Fonts within the user's computer
Year (AD)/Month/Day/Hour/Minute/Second
Up to 8 numbers/Cycle/Initial value/End value/Set shift
CODEBAR/CODE39/CODE128/EAN8/EAN13
QR CODE/DATA MATRIX/PDF417/AZYEC
BMP/JPG/GIF/PNG
Windows 8 (32bit/64bit) / Windows 7 (32bit/64bit) /
Windows Vista (32bit/64bit)
About 20 hours (It varies depending on the usage.)
About 8 hours (It varies depending on the usage.)
5 to 45 degrees Celsius and 10% - 80% relative humidity
TAIWAN
Please see the label of the printer
Only use specified power requirements for the printer
Please use in a well ventilated environment.
Use caution to avoid damage.

46
 Best Profess ional Handy Printers

To purchase ink cartridges or for maintenance , please contact the distributor.