Quality dimensions Manufactured product

(Shampoo)

Aesthetics Packaging must be good and appealing. When

customers see it they want to buy it. Nice
fragrance can also help in attracting
customers.

Quality Dimension Service Product

(Carrefour , Consultancy company)

Reliability In Carrefour, the facility was well organized

and equipped. The area was clean and the
products were placed in order to provide ease
to customers. The transactions were correct
and error free.
Same was the case with the consultancy
company where staff was punctual. Also the
process was very easy to follow and less time
consuming.

Assurance In Carrefour, employees were well trained and

helped customers in finding a product and
guiding them about what is the right product
for them.
In the consultancy company, the staff guided
me about more scholarship programs and
what benefits I can gain. They informed me
about more options and how I can avail them.