04 OM - AC3202 - E03 - 0 RAN EMS Fault Management

NetNumen™ U31 R18
Unified Element Management System

Fault Management Operation Guide
Version: V12.12.40
ZTE CORPORATION
NO. 55, Hi-tech Road South, ShenZhen, P.R.China
Postcode: 518057
Tel: +86-755-26771900
Fax: +86-755-26770801
URL: http://ensupport.zte.com.cn
E-mail: support@zte.com.cn
LEGAL INFORMATION
Copyright © 2013 ZTE CORPORATION.
The contents of this document are protected by copyright laws and international treaties. Any reproduction or
distribution of this document or any portion of this document, in any form by any means, without the prior written
consent of ZTE CORPORATION is prohibited. Additionally, the contents of this document are protected by
contractual confidentiality obligations.
All company, brand and product names are trade or service marks, or registered trade or service marks, of ZTE
CORPORATION or of their respective owners.
This document is provided “as is”, and all express, implied, or statutory warranties, representations or conditions
are disclaimed, including without limitation any implied warranty of merchantability, fitness for a particular purpose,
title or non-infringement. ZTE CORPORATION and its licensors shall not be liable for damages resulting from the
use of or reliance on the information contained herein.
ZTE CORPORATION or its licensors may have current or pending intellectual property rights or applications
covering the subject matter of this document. Except as expressly provided in any written license between ZTE
CORPORATION and its licensee, the user of this document shall not acquire any license to the subject matter
herein.
ZTE CORPORATION reserves the right to upgrade or make technical change to this product without further notice.
Users may visit ZTE technical support website http://ensupport.zte.com.cn to inquire related information.
The ultimate right to interpret this product resides in ZTE CORPORATION.
Revision History
Revision No. Revision Date Revision Reason
R1.0 2013-01-29 First edition
Serial Number: SJ-20130125151349-006
Publishing Date: 2013-01-29 (R1.0)
SJ-20130125151349-006|2013-01-29 (R1.0) ZTE Proprietary and Confidential

Contents
About This Manual ......................................................................................... I
Chapter 1 Overview of Fault Management ............................................... 1-1
1.1 Fault Management System ................................................................................. 1-1
1.2 Fault Management Functions .............................................................................. 1-3
1.3 Fault Indication................................................................................................... 1-3
1.3.1 Alarm ...................................................................................................... 1-3
1.3.2 Notification............................................................................................... 1-4
1.4 Alarm Classification ............................................................................................ 1-4
1.4.1 Active Alarm and History Alarm ................................................................. 1-4
1.4.2 Alarm Classification by Fault Severity ........................................................ 1-4
1.4.3 Alarm Classification by Fault Type ............................................................. 1-5
1.4.4 Alarm Classification by Resource Type ...................................................... 1-5
1.5 General Alarm Handling Flow.............................................................................. 1-6
1.6 Introduction to the Fault Management Window ..................................................... 1-6
1.6.1 Overview ................................................................................................. 1-6
1.6.2 Fault Management Menus ........................................................................ 1-7
1.6.3 Fault Management Buttons on the Main Toolbar ........................................ 1-8
1.6.4 Navigation Pane....................................................................................... 1-9
1.6.5 Alarm Information Pane ............................................................................ 1-9
1.7 Implicit Prerequisites .......................................................................................... 1-9
Chapter 2 Alarm and Notification Monitoring .......................................... 2-1

2.1 Alarm Monitoring Policies.................................................................................... 2-1
2.2 Alarm Monitoring Methods .................................................................................. 2-2
2.2.1 Alarm Monitoring via EMS......................................................................... 2-2
2.2.2 Alarm Monitoring via Alarm Box ................................................................ 2-2
2.2.3 Alarm Monitoring via a Short Message or E-Mail ........................................ 2-3
2.3 Monitoring Alarms in Real Time........................................................................... 2-3
2.4 Monitoring Notifications in Real Time ................................................................... 2-4
2.5 Monitoring Alarms by NE .................................................................................... 2-5
2.6 Monitoring Active Alarms by NE Type .................................................................. 2-7
2.7 Viewing Alarms on the Alarm Box........................................................................ 2-9
Chapter 3 Alarm and Notification Query .................................................. 3-1

3.1 Overview ........................................................................................................... 3-1

3.2 Querying Active Alarms ...................................................................................... 3-2
3.2.1 Querying All Active Alarms........................................................................ 3-2
3.2.2 Querying Unacknowledged Active Alarms.................................................. 3-2
3.2.3 Querying the Active Alarms of an NE ......................................................... 3-3
3.3 Querying History Alarms ..................................................................................... 3-3
3.3.1 Querying All History Alarms Reported within One Day ................................ 3-3
3.3.2 Querying All History Alarms Reported within Three Days ............................ 3-3
3.3.3 Querying History Alarms of an NE ............................................................. 3-4
3.4 Querying Notifications......................................................................................... 3-4
3.4.1 Querying Notifications Generated within One Day ...................................... 3-4
3.4.2 Querying Notifications Generated within Three Days .................................. 3-5
3.4.3 Querying Current Notifications of an NE..................................................... 3-5
3.5 Customized Query.............................................................................................. 3-5
3.5.1 Querying Active Alarms by Customized Conditions..................................... 3-5
3.5.2 Querying History Alarms by Customized Conditions ................................. 3-15
3.5.3 Querying Notifications by Customized Conditions ..................................... 3-20
3.6 Managing Query Conditions.............................................................................. 3-21
3.6.1 Modifying Customized Query Conditions.................................................. 3-21
3.6.2 Exporting Query Conditions to an XML File .............................................. 3-22
3.6.3 Importing Query Conditions From an XML File ......................................... 3-23
3.6.4 Copying and Pasting Query Conditions.................................................... 3-24
Chapter 4 Alarm Statistics......................................................................... 4-1

4.1 Overview ........................................................................................................... 4-1
4.2 Setting the Default Conditions for History Alarm Statistics ..................................... 4-2
4.3 Viewing the Statistic Data of History Alarms by a Predefined Template .................. 4-5
4.4 Customised Statistics of History Alarms ............................................................... 4-7
4.4.1 Customizing the Basic Statistics of History Alarms...................................... 4-7
4.4.2 Customizing the Busy-Time Statistics of History Alarms ............................ 4-10
4.4.3 Customizing the Important Alarm Code Statistics of History Alarms ........... 4-14
4.4.4 Creating a Template for Customized Statistics of History Alarms ............... 4-17
4.5 Timing Statistic Task Management .................................................................... 4-19
4.5.1 Opening the Timing Statistic Task Management Tab ................................. 4-19
4.5.2 Creating a Timing Statistic Task............................................................... 4-20
4.6 Timing Report Task Management ...................................................................... 4-23
4.6.1 Opening the Timing Export Task Management Tab ................................... 4-24
4.6.2 Creating a Timing Export Task................................................................. 4-24
4.7 Viewing Statistics on the Alarm Panel ................................................................ 4-28
II

4.8 Viewing the Statistics of Active Alarms in Important Sites.................................... 4-29
Chapter 5 Alarm and Notification Management....................................... 5-1

5.1 Overview ........................................................................................................... 5-1
5.2 Acknowledging an Active Alarm .......................................................................... 5-2
5.3 Un-acknowledging of an Active Alarm.................................................................. 5-2
5.4 Clearing an Active Alarm .................................................................................... 5-3
5.5 Adding a Comment to an Active Alarm................................................................. 5-4
5.6 Forwarding an Active Alarm via a Short Message or E-Mail................................... 5-5
5.7 Viewing the Details of an Alarm ........................................................................... 5-7
5.8 Viewing and Supplementing the Handling Suggestions of an Alarm ....................... 5-9
5.9 Viewing History Alarms Related to an Active Alarm............................................. 5-10
5.10 Displaying the Alarm Reporting Time by Time Zone ...........................................5-11
5.11 Creating a Rule for an Active Alarm ................................................................. 5-12
5.12 Viewing Related Rules of an Alarm.................................................................. 5-14
5.13 Locating the Source NE of an Active Alarm in the Topology Management
Window.......................................................................................................... 5-15
5.14 Viewing Active and History Alarms via Rack Diagram ....................................... 5-16
5.15 Printing Alarms............................................................................................... 5-18
5.16 Exporting Alarms to a File ............................................................................... 5-20
5.17 Synchronizing Active Alarms ........................................................................... 5-21
5.18 Synchronizing History Alarms.......................................................................... 5-22
Chapter 6 Alarm Rule Management .......................................................... 6-1

6.1 Alarm Rules ....................................................................................................... 6-1
6.2 Alarm Rule Management Operations ................................................................... 6-6
6.3 Creating an Alarm Rule ...................................................................................... 6-7
6.3.1 Creating an Alarm Acknowledging Rule ..................................................... 6-9
6.3.2 Creating an Alarm Clearing Rule ............................................................. 6-14
6.3.3 Creating an Alarm Filtering Rule.............................................................. 6-16
6.3.4 Creating an Alarm Delaying Rule............................................................. 6-19
6.3.5 Creating an Alarm Merging Rule.............................................................. 6-22
6.3.6 Creating an Alarm Persisting Rule ........................................................... 6-25
6.3.7 Creating an Alarm Counting Rule ............................................................ 6-28
6.3.8 Creating an Alarm Forwarding Rule ......................................................... 6-31
6.3.9 Creating an Alarm Masking Rule ............................................................. 6-34
6.3.10 Creating an Alarm Triggering Script Rule ............................................... 6-35
6.3.11 Creating a Notification Filtering Rule by NE Type .................................... 6-39
6.3.12 Creating a Repeated Notification Filtering Rule....................................... 6-41
III

6.3.13 Creating an Alarm Restraining Rule by NE ............................................. 6-44
6.3.14 Creating an Alarm Restraining Rule by NE Type..................................... 6-47
Chapter 7 Alarm Parameter Settings ........................................................ 7-1

7.1 Setting an Alarm Box.......................................................................................... 7-1
7.2 Modifying Handling Suggestions for an Alarm ...................................................... 7-4
7.3 Alarm Severity Management ............................................................................... 7-6
7.3.1 Overview ................................................................................................. 7-6
7.3.2 Resetting the Severity Level of an Alarm.................................................... 7-7
7.3.3 Creating a Severity Regrading Rule for Specific Managed NEs ................... 7-8
7.4 Customizing an Alarm Code................................................................................ 7-9
7.5 Modifying the Cause Description of an Alarm ..................................................... 7-13
7.6 Setting the Alarm Forward Template .................................................................. 7-15
7.7 Merging Intermittent Alarms .............................................................................. 7-17
7.8 Setting an Alarm Prompting Rule....................................................................... 7-18
7.9 Customizing Alarm Sounds and Colors .............................................................. 7-21
7.10 Creating an Alarm-Suppressing Plan Task ....................................................... 7-24
Figures............................................................................................................. I
Tables .............................................................................................................V
IV

About This Manual
Purpose
This manual provides instructions for fault management operations in the NetNumenTM
U31 R18 Unified Element Management System (NetNumen U31).
Intended Audience
This manual is intended for:
l Maintenance engineers
l Debugging engineers
What Is in This Manual

This manual contains the following chapters:
Chapter Summary
1, Fault Management Provides an overview of the fault management system of NetNumen

Overview U31.
2, Alarm and Notification Describes the alarm monitoring policies and methods, and provides
Monitoring instructions for monitoring alarms and notifications using different
methods.
3, Alarm Query Provides different methods for querying active alarms, history
alarms, and customized alarms.
4, Alarm Statistics Describes the alarm statistics functions and provides instructions
for viewing, exporting, and saving the statistical results of history
alarms.
5, Alarm and Notification Describes the management operations that can be performed for
Management active alarms and history alarms.
6, Alarm Rule Management Explains the alarm rules supported by NetNumen U31 and describes
how to create each alarm rule.
7, Alarm Parameter Settings Describes how to set the alarm parameters related to alarm box,
handling suggestions, alarm severity management, alarm code,
cause description, alarm forwarding template, merging intermittent
alarms, alarm alerting rule, , alarm sounds and colors, and custom
code setting, probable cause, forwarding template, intermittent
alarm suppressing plan task.
Related Documentation
The following documentation is related to this manual:

NetNumen U31 Unified Element Management System Security Management Operation
Guide
Conventions
This manual uses the following typographical conventions:
Typeface Meaning
Italics Variables in commands. It may also refer to other related manuals and
documents.
Bold Menus, menu options, function names, input fields, option button names,
check boxes, drop-down lists, dialog box names, window names,
parameters, and commands.
Constant width Text that you type, program codes, filenames, directory names, and function
names.
Caution: indicates a potentially hazardous situation. Failure to comply

can result in moderate injury, equipment damage, or interruption of minor
services.
Note: provides additional information about a certain topic.
II

Chapter 1
Overview of Fault
Management
Table of Contents
Fault Management System.........................................................................................1-1
Fault Management Functions .....................................................................................1-3
Fault Indication...........................................................................................................1-3
Alarm Classification....................................................................................................1-4
General Alarm Handling Flow.....................................................................................1-6
Introduction to the Fault Management Window ...........................................................1-6
Implicit Prerequisites ..................................................................................................1-9
1.1 Fault Management System

The fault management system, as a component of the NetNumenTM U31 R18 Unified
Element Management System (EMS), is a system maintenance tool for the centralized
monitoring of Network Elements (NEs). It collects fault information of boards, links,
databases, servers and others from all NEs in the managed network in near real time,
and then displays the collected fault information in the format of alarm or notification. The
fault management system helps users quickly locate and resolve faults in the managed
network.
System Composition
The NetNumen U31 server, clients, and alarm boxes are involved in the fault management
system. In addition, a mail server can be deployed to support the transfer of fault
information via E-mail. All components in the fault management system cooperate to
implement fault management functions. Figure 1-1 illustrates the relationships among the
components.
1-1

NetNumen™ U31 R18 Fault Management Operation Guide
Figure 1-1 Composition of the Fault Management System
The following describes the functions of each component in the fault management system:
l NetNumen U31 server

The NetNumen U31 server (also called EMS server) manages the NEs in the
managed network in a unified manner. The EMS server is the core of the EMS. Fault
management is one of the most important functions provided by the EMS.
The EMS server configured with a Short Message Service (SMS) module can send
alarm information to specified personnel via a short message.
l NetNumen U31 client
A NetNumen U31 client (also called EMS client) provides a Graphic User Interface
(GUI) to control the entire EMS.
l Alarm box
An alarm box is a tool used to convey alarm information fast and intuitively. It can
be connected to the EMS server through a broadband network. The NetNumen U31
system transfers alarm information to the alarm box by using Transmission Control
Protocol/Internet Protocol (TCP/IP). After receiving alarms, the alarm box displays
them on a Liquid Crystal Display (LCD) screen and activates visual and audible
alarms.
The alarm box can also use its built-in SMS module to forward the received alarm
information to specified personnel via a short message.
1-2

Chapter 1 Overview of Fault Management
Note:
Either of the following SMS modules can be used for alarm information forwarding:
à SMS module connected to the serial port of the NetNumen U31 server
à Built-in SMS module in the alarm box
l E-mail server
The NetNumen U31 system can send alarm information to specified personnel via
E-mail if an E-mail server is configured in the system.
1.2 Fault Management Functions

The fault management system of the NetNumen U31 provides a range of functions for
monitoring and processing alarms and notifications caused by failures in the managed
network. You can monitor alarms in real time and query alarms by using filtering
conditions. In addition, the system can display alarms in multiple modes, for example,
indicating alarms in different sounds, colors, and on the screen of an alarm box.
Specifically, by using the fault management system, you can:
l Acknowledge alarms.
l Un-acknowledge alarms.
l Filter alarms by using customized conditions and determine how the alarms are
displayed on the client GUI or an alarm box.
l Clear alarms from the active alarm list.
l Notify relevant personnel of alarms via E-mail or a short message.
l Record the alarm handling operations into the handling suggestion library.
1.3 Fault Indication

The fault management system indicates a fault or event occurring in the network in the
form of an alarm or a notification.
1.3.1 Alarm
A fault is indicated in the form of alarm when it persists and affects the reliability and
services of the system. An alarm will be cleared only after the fault is resolved. Immediate
troubleshooting is required when alarms occur.
Alarms can be regarded as specific types of notifications indicating detected failures
or abnormal conditions in a network. In the NetNumen U31 system, each alarm has a
unique alarm code, which is a sequence number used to identify the alarm. In addition,
the NetNumen U31 system also provides a series of standard alarm codes in accordance
with international standards (ITU-T M.3100, ITU-T X.721, ITU-T X.733, and ITU-T X.736).
1-3

A standard alarm code indicates alarms of the same type. For example, alarm codes
198099803 (Link Broken Between OMM and NE) and 15010001 (Performance Data
Delayed) correspond to the same standard alarm code 566 (Connection Establishment
Error).
1.3.2 Notification
A notification indicates a non-repeatable or instantaneous fault or event in the system, for
example, board reset and signaling overload. Such a fault or event is normally caused by
a sudden environment change or other accidental factors, for example, a restart or fake
power failure of a board. No special handling is required because the fault or event causing
a notification can be automatically handled by the system. However, a frequently-reported
notification requires troubleshooting.
1.4 Alarm Classification

Alarms are classified by different standards in the NetNumen U31 system. The following
sections describe the classification of alarms by four standards: active status, fault type,
fault severity, and resource type.
1.4.1 Active Alarm and History Alarm

Alarms are classified into active alarms and history alarms depending on the status of the
faults.
l Active alarm
An active alarm indicates a fault that has not been cleared yet.
l History alarm
A history alarm indicates a fault that has already been cleared.
An alarm is displayed as an active alarm on the client GUI when it is reported due to the
occurrence of a fault. If the fault is resolved, this alarm will be cleared from the active alarm
list and turn into a history alarm.
Note:
An active alarm can be forcibly cleared even if the fault causing this alarm is not resolved.
After being cleared, this active alarm will turn into a history alarm.
1.4.2 Alarm Classification by Fault Severity

Alarms are divided into the following four classes depending on the severity of the faults
causing them:
1-4

l Critical alarm
A critical alarm indicates a fault that causes failures of system operations or service
capabilities. Immediate troubleshooting is required when a critical alarm is reported.
l Major alarm
A major alarm indicates a fault that seriously impacts proper system operations or
reduces service capabilities. Clearing the fault to restore the system as soon as
possible is required when a major alarm occurs.
l Minor alarm
A minor alarm indicates a fault that slightly influences proper system operations or
reduces service capabilities. Proper measures should be taken to clear the fault in a
timely manner and prevent the occurrence of more severe alarms when a major alarm
occurs.
l Warning
A warning indicates a fault that has a potential or gradual impact on proper system
operations or service capabilities. Warning messages need to be analyzed and proper
measures should be taken to clear the fault in a timely manner and avoid more severe
alarms.
1.4.3 Alarm Classification by Fault Type

Alarms in the NetNumen U31 system are classified into the following types depending on
the type of faults causing them.
l Communication Alarm
l Processing Error Alarm
l Quality of Service (QoS) Alarm
l Equipment Alarm
l Environmental Alarm
l Operation & Maintenance Center (OMC) Alarm
l Integrity Violation Alarm
l Operational Violation Alarm
l Physical Violation Alarm
l Security Violation Alarm
l Time Domain Violation Alarm
1.4.4 Alarm Classification by Resource Type

Alarms can also be classified by the type of resources raising them. The resource types
supported by the NetNumen U31 system depend on the application packages that are
selected during the installation of the server and client software.
The following describes the alarm classification in a NetNumen U31 system supporting
Global System for Mobile Communication (GSM) and Wideband Code Division Multiple
Access (WCDMA) products.
1-5

l Alarms reported by the EMS server

à OMC alarms
à Performance threshold alarms
à Public alarms of wireless products
l Alarms reported by GSM products
à Hardware platform alarms
à GSM alarms
à Software Defined Radio (SDR) alarms
l Alarms reported by WCDMA products
à Hardware platform alarms
à WCDMA Radio Network Controller (RNC) alarms

à WCDMA Node B alarms
à SDR alarms
1.5 General Alarm Handling Flow

Immediate troubleshooting is required when alarms are displayed on the client GUI of an
EMS because alarms indicate failures having adverse impacts on the network.
When an alarm occurs, record the failure symptoms, and then handle the alarm in
accordance with the following instructions:
1. View the detailed information of the alarm.
2. Analyze the alarm information to locate the cause of the alarm and possible impacts
on the system.
3. Take appropriate actions to clear the alarm.
4. Verify the alarm handling result.
If the faults fail to be cleared, contact the local ZTE office for support.
1.6 Introduction to the Fault Management Window

1.6.1 Overview
Figure 1-2 shows an example of the fault management window, on which the Active Alarm
Monitoring tab is displayed in the alarm information pane.
1-6

Figure 1-2 Fault Management Window
1. Menu bar 3. Navigation pane 5. Message bar

2. Toolbar 4. Alarm information pane
1.6.2 Fault Management Menus

Two menus on the client window menu bar provide commands for fault management
operations: Fault and Statistics.
For a description of the menu commands, refer to Table 1-1.
Table 1-1 Fault Management Menus
Menu Command Function
Active Alarm Monitoring Monitors alarms.
Notification Monitoring Monitors notifications.
Active Alarm Monitoring by Monitors alarms by NE.

NE
Active Alarm Monitoring by Monitors alarms by NE type.

NE Type
Query Active Alarms Queries active alarms.
Query History Alarms Queries history alarms.
Query Notifications Queries notifications.
History Alarm Basic Statistics Displays the basic statistics of history alarms.
History Alarm Busy-time Displays the statistics of history alarms during busy hours.
Statistics
1-7

Menu Command Function
Timing Statistic Task Manages scheduled statistical tasks.

Management
Timing Export Task Manages scheduled export tasks.

Management
Suppress Plan Task Manages scheduled alarm suppressing tasks.

Management
Setting Contains the commands for setting alarm management rules, handling
suggestion, alarm severity, alarm box, alarm code description, alarm
causes, forward template, intermittent alarm, alarm prompt, and alarm
sound and color.
Alarm Panel Enables or disables alarm indicators on the alarm panel.
Synchronize Active Alarms Synchronizes active alarms from all NEs.
Synchronize History Alarms Synchronizes history alarms from all NEs.
VIP Site Alarm Statistics Obtains the statistics of active alarms in VIP sites.
Class B Site Alarm Statistics Obtains the statistics of active alarms in class-B sites.
Class C Site Alarm Statistics Obtains the statistics of active alarms in class-C sites.
1.6.3 Fault Management Buttons on the Main Toolbar

The main toolbar in the client window provides some shortcut buttons related to fault
management functions.
For a description of the toolbar buttons, refer to Table 1-2.
Table 1-2 Fault Management Buttons on the Main Toolbar
Button Function
Monitors active alarms.
Queries active alarms.
Queries history alarms.
Queries notifications.
Displays the basic statistics of history alarms.
Displays the statistics of history alarms during busy hours.
1-8

1.6.4 Navigation Pane

The navigation pane organizes shortcut links in the form of a hierarchical tree for quick
fault management.
There are three tabs on the top of the navigation pane: Management, NE Tree, and
Statistic.
l Management
On the Management tab, most fault management functions are organized in a tree.
The nodes under the tree root correspond to different functions. You can perform
alarm query operations and some settings via the management tree.
l NE Tree
On the NE Tree tab, managed elements are organized in a tree. The nodes under
the tree root corresponds to different functional units of the managed NEs. Adjacent
nodes under the tree are in parallel or hierarchical relationships. The NE tree
demonstrates the physical relationships among the functional units of each managed
NE.
l Statistic
On the Statistic tab, all available statistical methods are organized in a tree. You can
perform different statistical functions by double-clicking the corresponding nodes in
the tree.
1.6.5 Alarm Information Pane

The alarm information pane is the major part of the fault management window. The pane
varies with different fault management functions, displaying the information about the
required alarms or notifications.
1.7 Implicit Prerequisites

For all operations subsequent to this section, the following prerequisites may be presumed
to have been met.
l The NetNumen U31 client has been started and successfully connected to the server.
l The NetNumen U31 server, the Operation and Maintenance Modules (OMMs) of
managed NEs, and the managed NEs are synchronous in terms of time.
l Fault management permissions have been acquired.
l The Fault Management window is open on the client GUI.
1-9

This page intentionally left blank.
1-10

Chapter 2
Alarm and Notification
Monitoring
Table of Contents
Alarm Monitoring Policies ...........................................................................................2-1
Alarm Monitoring Methods..........................................................................................2-2
Monitoring Alarms in Real Time..................................................................................2-3
Monitoring Notifications in Real Time..........................................................................2-4
Monitoring Alarms by NE............................................................................................2-5
Monitoring Active Alarms by NE Type.........................................................................2-7
Viewing Alarms on the Alarm Box...............................................................................2-9
2.1 Alarm Monitoring Policies

When a fault or abnormal condition is detected, an alarm is generated and reported by
the device that failed. The fault management system receives the alarm information, and
then forwards it to the alarm box, or sends it to relevant personnel via a short message or
E-mail.
Alarm Monitoring Principles

The following describes the severity-based alarm monitoring principles for timely alarm
notification and immediate troubleshooting.
l Critical and major alarms must be forwarded to the alarm box and relevant personnel
via a short message and handled immediately.
l Minor alarms and warnings can be displayed on the Graphic User Interface (GUI) of
NetNumen U31, or sent to relevant personnel via a short message or E-mail.
Alarm Monitoring Policies

The following describes the four commonly-used alarm monitoring policies. One or more
policies can be used at the same time.
l Severity-based priority policy
When this policy is used, the system forwards alarms in turn and in accordance with
the severity levels of alarms. If multiple alarms of different severity levels are reported
at the same time, the system will send the alarms with the highest severity first, and
then those with lower severities to the alarm box or relevant personnel.
l First-time policy
2-1

This policy is intended to minimize the adverse impact of faults on services. When
this policy is used, the system immediately sends the alarms received from managed
elements to the alarm box, and relevant personnel via a short message.
l Multi-receiver policy
When this policy is used, the system sends the alarm information to multiple receivers.
This policy ensures that alarms can be handled immediately as long as one of the
receivers successfully receives the alarm information.
l Multi-way policy
Multiple ways, such as alarm sound, short message, and E-mail, can be used at the
same time to notify the occurrence of alarms. This policy ensures that immediate
troubleshooting can be performed even if one alarm forwarding way does not apply.
2.2 Alarm Monitoring Methods

The following four methods are used for monitoring alarms in a network:
l Alarm monitoring via EMS
l Alarm monitoring via alarm box
l Alarm monitoring via short message
l Alarm monitoring via E-mail
You can perform other operations, such as performance management, topology
management, security management, and task management, when monitoring alarms
through the EMS. This allows you to acquire sufficient information about the alarm causes
and details. In addition, users can forward important alarms to maintenance personnel
through short messages or E-mails on the EMS GUI.
2.2.1 Alarm Monitoring via EMS

The EMS receives alarm information reported by managed NEs, detects alarms reported
in the system, and displays all detected alarms on the client GUI. It can be used to monitor
the operating status of a network. You can conveniently query and view all the alarms
generated in the entire system.
An advantage of this alarm monitoring method is that other information, such as topology
information, configuration data, and performance data, can also be viewed on the client
GUI. With the analysis of the alarm information and other related information, faults in the
network can be more easily located.
2.2.2 Alarm Monitoring via Alarm Box

The alarm box is a tool used to convey alarm information fast and intuitively. It can be
connected to the NetNumen U31 system through a broadband network. The system
transfers alarm information to the alarm box through TCP/IP. After receiving alarms, the
alarm box displays them on the LCD screen and activates visual and audible alarms.
2-2

Chapter 2 Alarm and Notification Monitoring
l The alarm box displays the details of received alarms on its LCD screen. You can
read the details by pressing the scroll key.
l The alarm box provides voice prompts and beep sounds as alarm indications.
In addition, the alarm box can notify relevant personnel of alarms and alarm clearing
information via short messages through its built-in SMS module.
2.2.3 Alarm Monitoring via a Short Message or E-Mail

The NetNumen U31 system can forward the alarm information to relevant personnel via a
short message or E-mail. This function enables them to know the operating status of the
network even if they are not on site.
l An active alarm can be forwarded to specified personnel via a short message or
E-mail.
l An alarm forwarding rule can be created for automatically forwarding active alarms
that meet specified conditions via a short message or E-mail.
2.3 Monitoring Alarms in Real Time

This procedure describes how to monitor alarms in real time.
Context
By monitoring active and history alarms in real time, you can obtain the latest alarm
information of the NEs managed by NetNumen U31.
Steps
1. To view the active alarms and history alarms in real time, perform one of the following
operations in the client window:
l On the menu bar, select Fault > Alarm Monitoring.
l On the toolbar, click .
l On the Management tab in the navigation pane, double-click Alarm Monitoring
under the Alarm Monitoringnode.
The Alarm Monitoring tab is displayed in the left pane of the client window, see Figure
2-1. The upper part of the tab displays the active alarms. The lower part displays the
history alarms.
2-3

Figure 2-1 Alarm Monitoring Tab
1. Active alarms 2. History alarms
– End of Steps –
2.4 Monitoring Notifications in Real Time

Context
By monitoring notifications, you can obtain the information of the latest events occurring in
the network and determine whether it is necessary to process these events.
The following procedure describes how to view real-time notifications in the client window.
Steps
1. On the menu bar of the client window, select Fault > Notification Monitoring. The
Notification Monitoring tab page is displayed in the right pane of the client window,
see Figure 2-2.
2-4

Figure 2-2 Notification Monitoring Tab
2. (Optional) Perform the required operations, such as export displayed columns, export
all columns, print, clear table, view full screen, stop refreshing, customize displayed
columns, view details, and view handling suggestions.
2.5 Monitoring Alarms by NE

This procedure describes how to monitor the active alarms of a specific NE in the client
window.
Context
The system can count the active alarms of all severity levels for each NE in the managed
network. In addition to viewing the statistical information of active alarms, you can monitor
the active alarms of a specific NE.
Steps
1. Perform either of the following operations:
l On the menu bar of the client window, select Fault > Alarm Monitoring by NE.
l On the Management tab in the navigation pane, double-click Alarm Monitoring
by NE under the Realtime Monitoring node.
The Alarm Monitoring by NE tab is displayed, see Figure 2-3
2-5

Figure 2-3 Alarm Monitor by NE Tab
Note:
The button is used to save the alarm information to a specified directory in the local
computer or the server.
2. Expand the NE tree, locate the NE whose active alarms are to be viewed, and then
view the details.
l To monitor all active alarms of the NE, right-click the corresponding cell and select
Detail from the shortcut menu. Alternatively, double-click the corresponding cell
on the Total column.
l To monitor the active alarms of a specific severity, double-click the corresponding
cell on the column of a severity, for example, Major.
A new tab is displayed, listing all active alarms of this NE (see Figure 2-4), or the active
alarms of a specific severity (see Figure 2-5).
2-6

Figure 2-4 Tab for Monitoring Active Alarms of an NE
Figure 2-5 Tab for Monitoring Active Major Alarms of an NE
2.6 Monitoring Active Alarms by NE Type

Context
The system can count the active alarms of all severity levels in the managed network by
NE type. In addition to viewing the statistical information of active alarms by NE type, you
can monitor the active alarms reported by all NEs of the same type.
The following procedure describes how to monitor the active alarms reported by all NEs
of the same type.
Steps
l On the menu bar of the client window, select Fault > Alarm Monitoring by NE
Type.
2-7

l On the Management tab in the navigation pane, double-click the Alarm

Monitoring by NE Type under the Realtime Monitoring node.
The Alarm Monitoring by NE Type tab is displayed, see Figure 2-6
Figure 2-6 Alarm Monitoring by NE Type Tab
2. Expand the resource type tree, locate the type of the NEs whose active alarms are to
be viewed, and then view the details.
l To monitor all active alarms of the NE type, right-click the corresponding
cell and select Detail from the shortcut menu. Alternatively, double-click the
corresponding cell on the Total column.
l To monitor the active alarms of a specific severity, double-click the corresponding
cell on the column of a severity, for example, Major.
A new tab is displayed, listing all active alarms reported by all NEs of this NE type (see
Figure 2-7), or the active alarms of a specific severity (see Figure 2-8).
2-8

Figure 2-7 Tab for Monitoring Active Alarms of an NE Type
Figure 2-8 Tab for Monitoring Active Major Alarms of an NE Type
2.7 Viewing Alarms on the Alarm Box

This procedure describes how to view alarm information on the LCD screen of an alarm
box.
2-9

Context
When an alarm box is used, you can directly view the information of alarms on the alarm
box. Upon receiving alarms, the alarm box produces alarm sounds and turns on the
corresponding indicators.
Prerequisite
l The connection between the alarm box and the NetNumen U31 system is normal.
l The user has the authority of viewing alarms on the alarm box.
Steps
1. Verify that the alarm box activates any visual or audible alarm.
2. Press the M button on the alarm box. The function menu is displayed.
3. Press the up or down arrow to select the Alarm Querying menu, and then select OK.
The information of the latest alarm is displayed on the screen.
4. Use the up or down arrow to view the information of other received alarms.
2-10

Chapter 3
Alarm and Notification Query
Table of Contents
Overview ....................................................................................................................3-1
Querying Active Alarms ..............................................................................................3-2
Querying History Alarms.............................................................................................3-3
Querying Notifications ................................................................................................3-4
Customized Query......................................................................................................3-5
Managing Query Conditions .....................................................................................3-21
3.1 Overview
The NetNumen U31 system supports the query of active alarms, history alarms, and
notifications in different ways.
Note:
The alarm and notification query functions are also available in the Topology
Management window in addition to the Fault Management window. Users can right-click
an NE agent on the NE Tree tab in the left navigation pane, point to Fault Management
on the shortcut menu, and then select an appropriate command as required, for example,
Active Alarms or History Alarms Within One Day. The subsequent query procedures
are performed in the Fault Management window.
The Management tab in the navigation pane of the Fault Management window provides
some shortcut links for quick query of alarms and notifications under the Alarm Query
node, including:
l All Active Alarms
l Unacknowledged Active Alarms
l History Alarms Within One Day
l History Alarms Within Three Days
l Notifications Within One Day
l Notifications Within Three Days
On the NE Tree tab in the navigation pane of the fault management window, you can query
active alarms, history alarms, or notifications of a specific NE by selecting an appropriate
item on the shortcut menu. These menu items are:
l Active Alarms
3-1

l Unacknowledged Active Alarms

l Active Alarms Within One Hour
l Active Alarms Within One Day
l History Alarms Within One Day
l History Alarms Within Three Days
l All The History Alarms
l Current Notifications
In addition, you can customize query conditions to query specific active alarms, history
alarms, or notifications as needed, and save the customized query conditions as a
template, which can be used for future alarm or notification queries with the same query
conditions.
3.2 Querying Active Alarms

3.2.1 Querying All Active Alarms
This procedure describes how to query all active alarms in the NetNumen U31 system.
Steps
1. On the Management tab of the navigation pane, perform either of the following
operations:
l Select Management Tree > Alarm Query > Active Alarms and double-click the
All Active Alarms node.
l Select Management Tree > Alarm Query > Active Alarms. Right-click the All
Active Alarms node, and then click Execute.
The All Active Alarms tab is displayed in the client window, listing all active alarms
in the system.
3.2.2 Querying Unacknowledged Active Alarms

This procedure describes how to query all unacknowledged active alarms in the NetNumen
U31 system.
Steps
1. On the Management tab in the navigation pane, perform either of the following
operations:
l Select Management Tree > Alarm Query > Active Alarms and double-click the
Unacknowledged Active Alarms node.
l Select Management Tree > Alarm Query > Active Alarms. Right-click the
Unacknowledged Active Alarms node, and then click Execute.
3-2

Chapter 3 Alarm and Notification Query
The Unacknowledged Active Alarms tab page is displayed in the client window,
listing all unacknowledged active alarms in the system.
3.2.3 Querying the Active Alarms of an NE

This procedure describes how to query the active alarms of a specific NE in the NE tree
of the fault management window.
Steps
1. Expand the NE tree, and locate the NE whose active alarms are to be queried.
2. Right-click the NE, and then select an appropriate command on the shortcut menu to
query the active alarms. A new tab is displayed in the client window, listing the active
alarms of the NE.
For example, click Active Alarms Within One Hour to view the active alarms reported
by the NE within the latest one hour.
3.3 Querying History Alarms

3.3.1 Querying All History Alarms Reported within One Day
This procedure describes how to query all history alarms reported within the latest 24 hours
in the NetNumen U31 system.
Steps
operations:
l Select Management Tree > Alarm Query > History Alarm and double-click the
History Alarms Within One Day node.
l Select Management Tree > Alarm Query > History Alarm. Right-click the
History Alarms Within One Day node, and then click Execute.
The History Alarms Within One Day tab page is displayed in the client window, listing
all history alarms reported within the latest 24 hours.
3.3.2 Querying All History Alarms Reported within Three Days

This procedure describes how to query the history alarms reported within the latest 72
hours in the NetNumen U31 system.
3-3

Steps
operations:
l Select Management Tree > Alarm Query > History Alarm and double-click the
History Alarms Within Three Days node.
l Select Management Tree > Alarm Query > History Alarm. Right-click the His-
tory Alarms Within Three Days node, and then click Execute.
The History Alarms Within Three Days tab page is displayed in the client window,
listing all history alarms reported within the latest 72 hours.
3.3.3 Querying History Alarms of an NE

This procedure describes how to query history alarms of a specific NE.
Steps
1. Expand the NE tree, and locate the NE whose history alarms are to be queried.
2. Right-click the NE, and then select an appropriate command on the shortcut menu to
view the history alarms. A new tab is displayed in the client window, listing the history
alarms of the NE.
For example, click History Alarms Within One Day to view the history alarms reported
by the NE within the latest 24 hours.
3.4 Querying Notifications

3.4.1 Querying Notifications Generated within One Day
This procedure describes how to query all notifications generated within the latest 24 hours
Steps
operations:
l Select Management Tree > Alarm Query > Notifications and double-click the
Notifications Within One Day node.
l Select Management Tree > Alarm Query > Notifications. Right-click the
Notifications Within One Day node, and then click Execute.
The Notifications Within One Day tab page is displayed in the client window, listing
all notifications generated within the latest 24 hours.
3-4

3.4.2 Querying Notifications Generated within Three Days

This procedure describes how to query all notifications generated within the latest 72 hours
Steps
operations:
l Select Management Tree > Alarm Query > Notifications and double-click the
Notifications Within Three Days node.
l Select Management Tree > Alarm Query > Notifications. Right-click the
Notifications Within Three Days node, and then click Execute.
The Notifications Within Three Days tab page is displayed in the client window,
listing all notifications generated within the latest 72 hours.
3.4.3 Querying Current Notifications of an NE

This procedure describes how to query the current notifications of a specific NE in the NE
tree of the fault management window.
Steps
1. Expand the NE tree, and locate the NE whose notifications are to be queried.
2. Right-click the NE, and then click Notifications. A new tab is displayed in the client
window, listing the current notifications of the NE.
3.5 Customized Query

3.5.1 Querying Active Alarms by Customized Conditions
Context
In addition to querying active alarms by conditions predefined by the system, you can
customize query conditions to obtain the specified active alarms as required. Some query
conditions are optional. If no item is selected, the system considers that all items are
selected. For example, if the alarm type(s) is not specified, the system will query the
alarms of all types.
The custom queries are classified into two categories in accordance with their visibility:
l My Query: queries under this node are visible only to the current user.
l Department’s Query: queries under this node are visible to the you in the same
department as the current user.
3-5

Creating a new query of active alarms, history alarms, or notifications involves similar
procedures. You can create a new query under the My Query node or the Department’s
Query node. This procedure describes how to create a new query under My Query.
Steps
Note:
An alarm reported by an NE may be reported to the EMS by another NE. For example, a
board in a device reports an alarm, but this alarm is reported by the device to the EMS. To
query such an alarm, you can select the device or the board when selecting the NE in the
NE tree.
1. In the Fault Management window, perform one of the following operations:

l On the menu bar, select Fault > Query Active Alarms.
l On the Management tab, select Management Tree > Alarm Query. Right-click
Active Alarms, and then click New Active Alarm Query.
l On the Management tab, select Management Tree > Alarm Query > Custom
Query. Right-click My Query and then click New Active Alarm Query.
The Query Active Alarms dialog box is displayed with five tabs. By default, the
Location tab is displayed, see Figure 3-1.
3-6

Figure 3-1 Query Active Alarms Dialog Box (Location Tab)
2. On the Location tab, perform the following operations:
Note:
The details of an alarm records the locations of both the NE reporting this alarm and
the NE influenced by this alarm. The query result contains this alarm when the location
of either NE is selected on the Location tab as a query condition.
a. Select NE type(s) from the NE Type drop-down list.

b. Select the product from the Product drop-down list.
c. Select the element(s) whose active alarms are to be queried in the NE tree.
d. Use the arrow buttons to add the selected elements to the right list box.
For a description of the functions of the arrow buttons on the Location tab, refer to
Table 3-1.
Table 3-1 Arrow Button Function Descriptions
Button Description Remarks
Adds one or multiple selected A single selected node is marked

nodes. with a file icon ( ).
3-7

Button Description Remarks
Adds the selected node(s) and all A selected node with all its child
their child nodes. nodes is marked with a folder icon
( ).
Removes one or multiple added -

nodes.
Removes all added nodes. -
Executes the filter function by -

displaying NEs matching the
keywords.
3. To query active alarms with specific alarm codes, perform the following operations:
a. Click the Alarm Code tab. The Alarm Code tab is displayed, see Figure 3-2.
Figure 3-2 Query Active Alarms Dialog Box (Alarm Code Tab)
3-8

Note:
l The system supports query by keyword. You can enter a keyword in the Enter
filter text box, and then click to quickly locate the required alarm codes.
l The icon is used to select all alarm codes at a time.
l The Exclude Mode can be selected for adding those alarm codes that are
not selected in the resource type tree.
b. Expand the Resource Type tree to locate the required alarm code(s).
c. Click the alarm code(s), and then click to add the selected alarm code(s) to the
right list box
4. To query active alarms of specific standard alarm codes, perform the following
operations:
a. Click the Probable Cause tab. The Probable Cause tab is displayed, see Figure
3-3.
Figure 3-3 Query Active Alarms Dialog Box (Probable Cause Tab)
3-9

Note:
The NetNumen U31 system summarizes the probable causes of all alarms in
accordance with international specifications (such as ITU-T M.3100, ITU-T X.721,
ITU-T X.733, and ITU-T X.736) and organizes them as standard alarm codes on
the Probable Cause tab.
The system specifies an alarm code and a standard alarm code for each alarm.
Multiple alarm codes may correspond to the same standard alarm code. For
example, the alarm codes 198099803 and 1501001 correspond to the same
standard alarm code 566 (Connection establishment error).
Alarms related to Code Division Multiple Access (CDMA) NEs have not standard
alarm code, so they cannot be queried by standard alarm code.
The required alarms cannot be found until appropriate alarm codes and standard
alarm codes having mapping relationships are selected on the Alarm Code and
Probable Cause tabs.
b. Select the standard alarm codes in the Probable Cause tree, and then click .
5. To query active alarms reported, acknowledged, or unacknowledged during a specific
period, perform the following operations:
a. Click the Time tab. The Time tab is displayed, see Figure 3-4.
3-10

Figure 3-4 Query Active Alarms Dialog Box (Time Tab)
Note:
If the NetNumen U31 client is located in a different time zone from that of the
NEs reporting the alarms and the time zone support function is enabled in the
NetNumen U31 system, the reference time zone can be determined before the
setting of time period for alarm query.
l NE Wall-Time: This option indicates that the specified time period for alarm
query is in accordance with the time zone of the NEs.
l Client Time Zone (GMT+08:00)：This option indicates that the specified time
period for alarm query is in accordance with the time zone of the client.
b. Select a time zone, and then set the period(s) under Raised Time, and/or
(Un)ACK Time.
6. Click the Others tab. The Others tab is displayed, see Figure 3-5.
3-11

Figure 3-5 Query Active Alarms Dialog Box (Others Tab)
7. Perform appropriate operations as needed as follows:

l To query active alarms of specific type(s), select the alarm type(s) under Alarm
Type.
l To query active alarms of specific severity level(s), select the severity level(s)
under Perceived Severity.
l To query active alarms in accordance with their acknowledgement status, select
Acknowledged and/or Unacknowledged under ACK State.
l To query active alarms of an NE whose IP address is known, enter the IP address
under NE IP.
l To query active alarms, click the Advanced button, and then set parameters in
the displayed Advanced dialog box shown in Figure 3-6 in accordance with the
following conditions:
à On the Advanced tab, enter keywords for the (Un)ACK User ID, comment,
or alarm ID, select the visibility, and correlation.
Correlated alarms are invisible by default. When correlated alarms are
queried, invisible alarms will also be queried.
à On the Additional Information tab, enter the site ID (office), alarm object
type, alarm object ID, or board type.
3-12

Figure 3-6 Advanced Dialog Box for Active Alarm Query
8. Click OK. The Query Active Alarms tab is displayed in the client window, listing the
query results of active alarms, see Figure 3-7.
Figure 3-7 Query Results of Active Alarms
For a description of the buttons and drop-down list boxes on the toolbar, refer to Table
3-2.
3-13

Table 3-2 Buttons and Drop-Down List Boxes on the Toolbar of the Alarm Query
Result Tab
Button Description
Two buttons are available after the down arrow is clicked:

: Exports all columns in the query results
into a file.
: Exports all visible columns in the query
results into a file.
Prints the alarm query results.
Resets conditions for querying the active alarms.
Saves the customized query conditions as a query template.

After clicking this button, you need to enter a name for the query
template in the displayed New Query dialog box.
Pins or scrolls the table.
Customizes the displayed columns.
Monitors history alarms in the query results of active alarms.

If any of the active alarms is cleared automatically or manually,
the corresponding alarm is displayed in the History Alarms pane
displayed on the lower part of the Query Active Alarms tab, see
Figure 3-8.
Synchronizes active alarms.

After click this button, you need set the related parameters in the
displayed Synchronize Active Alarms dialog box.
Severity Filters the alarm query results by severity level (critical, major, minor,
and/or warning).
ACK State Filters the alarm query results by acknowledgement state

(acknowledged and/or unacknowledged).
3-14

Visibility Filters the alarm query results by visibility (visible and/or invisible).
Figure 3-8 Query Results of Active Alarms (with the History Alarms Pane)
Note:
When closing the Query Active Alarms tab, you will be asked whether to save the
customized query conditions in the Confirm dialog box. If Yes, a name is required for
the query template in the displayed Query Active Alarms dialog box.
After the customized query conditions are saved as a query template, you can
right-click it under the My Query node and then click Execute to initiate a query in
accordance with the same query conditions.
3.5.2 Querying History Alarms by Customized Conditions

This procedure describes how to customize query conditions for querying specific history
alarms.
Context
In addition to querying history alarms by conditions predefined by the system, you can
customize query conditions to obtain the specified history alarms as required. Some query
conditions are optional. If no item is selected, the system considers that all items are
3-15

selected. For example, if the alarm type(s) is not specified, the system queries the alarms
of all types.
Note:
The setting of some conditions for querying history alarms is similar to that for querying
active alarms. This procedure does not repeat the explanation of the same conditions. For
the details explanation, refer to XXX.
Steps
Note:
An alarm reported by an NE may be reported to the EMS by another NE. For example, a
board in a device reports an alarm, but this alarm is reported by the device to the EMS.
If a user selects an NE on the Location tab page, the system will query history alarms
reported by this NE (The Match By Additional NE check box is not selected). If the user
selects the Match By Additional NE check box at the same time, the system will query
history alarms reported by this NE.
1. In the fault management window of the client window, perform one of the following
operations:
l On the menu bar, select Fault > Query History Alarms.
l On the Management tab, right-click History Alarms, and then click New History
Alarm Query.
l On the Management tab, right-click My Query under Custom Query, and then
click New History Alarm Query.
The Query History Alarms dialog box is displayed with five tabs. By default, the
3-16

Figure 3-9 Query History Alarms Dialog Box (Location Tab)

a. Select NE type(s) from the NE Type drop-down list as needed.
b. Select the product from the Product drop-down list.

c. Select the NE(s) whose history alarms are to be queried in the NE tree.
d. Use the arrow buttons to add the selected NE(s) to the right list box.
Note:
In the Duration area of the Time tab, you can set the specific alarm-raising duration
accurate to the unit of day, hour, minute, or second.
3. Set parameters on the Alarm Code, Probable Cause, Time, and Others tabs .
4. Click the Others tab. The Others tab is displayed.
5. Click the Advanced button. The Advanced dialog box is displayed, see Figure 3-10.
3-17

Figure 3-10 Advanced Dialog Box
6. Set the query conditions as needed.

l On the Advanced tab, set the clear type, (Un)ACK user ID, clear user ID, remark,
comment, alarm ID, or correlation.
Correlated alarms are invisible by default. When correlated alarms are queried,
invisible alarms will also be queried.
l On the Additional Information tab, set the site ID (Office), alarm object type,
alarm object ID, or board type.
7. (Optional) To display other alarm clearing types, click the More button. In the displayed
Extended Clear Type dialog box, select the options as needed, and click OK, see
Figure 3-11.
3-18

Figure 3-11 Extended Clear Type Dialog Box
8. In the Advanced dialog box, click OK.
9. In the Query History Alarms dialog box, click OK. The alarm information pane
displays the history alarms meeting the specified conditions, see Figure 3-12.
Figure 3-12 Query Results of History Alarms
3-19

3.5.3 Querying Notifications by Customized Conditions

This procedure describes how to customize query conditions for querying specific
notifications.
Context
In addition to querying notifications by conditions predefined by the system, you can
customize query conditions to obtain the specified notifications as required.
Steps
1. In the Fault Management window, perform one of the following operations:
l On the menu bar, select Query Notifications.
l On the Management tab, select Management Tree > Alarm Query. Right-click
Notifications, and then click New Notification Query.
l On the Management tab, select Management Tree > Alarm Query > Custom
Query. Right-click My Query and then click New Notificatoin Query.
The Query Notifications dialog box is displayed with three tabs. By default, the
Figure 3-13 Query Notifications Dialog Box
2. On the Location tab, select the NE type and Product, click the NE(s) to be queried
in the NE list box, and then click to add the NE(s).
3-20

3. Click the Notification Code tab. The Notification Code tab is displayed.
4. Select the notification codes in the left list box, and then click .
6. Set the time range and/or additional information as the query conditions.
7. Click OK. The alarm information pane displays the query results, see Figure 3-14.
Figure 3-14 Notification Query Results
You can also save the customized query conditions as a query template for future
use. For details, see the follow-up actions in the section “Querying Active Alarms by
Customized Conditions”.
3.6 Managing Query Conditions

3.6.1 Modifying Customized Query Conditions
This procedure describes how to modify customized query conditions.
Context
After customized query conditions are saved as a query template under the Custom Query
node on the Management tab in the navigation pane, you can modify the conditions when
necessary.
3-21

Note:
For details on how to set specific query conditions, refer to the sections “Querying Active
Alarms by Customized Conditions”, “Querying History Alarms by Customized Conditions”,
or “Querying Notifications by Customized Conditions”.
Prerequisite
The customized query conditions have been saved as a query template.
Steps
1. On the Management tab in the navigation pane, right-click the query template whose
query conditions are to be modified, and then click Edit. A dialog box is displayed.
Note:
You can also execute the query template first, and then click on the toolbar of the
query result tab.
2. Modify the query conditions, and then click OK. The system queries required alarms
or notifications in accordance with the new query conditions and refreshes the query
results in the client window.
3. Perform either of the following operations to save the modification of query conditions:
l On the Management tab, right-click the query template, and then click Save.
l On the toolbar of the query result tab, click .
3.6.2 Exporting Query Conditions to an XML File

This procedure describes how to export the predefined query conditions (History Alarms
Within One Day) to an XML file.
Context
The default query conditions predefined by the NetNumen U31 system and customized by
you can be exported to an XML file.
Steps
1. On the Management tab in the navigation pane, right-click the History Alarms Within
One Day node, and then click Export Condition. The Save dialog box is displayed.
3-22

2. Enter or select a directory for saving the exported query conditions from the Save in
drop-down list, change the file name in the File name box as needed, and then click
Save. An XML file containing the exported query conditions is displayed under the
specified directory.
3.6.3 Importing Query Conditions From an XML File

This procedure describes how to import an XML file under the My Query node for creating
a query template.
Context
You can specify query conditions in an XML file in the format supported by the NetNumen
U31 system, and then import the predefined query conditions to the NetNumen U31 system
as a new customized query template.
The procedures for importing query conditions under the My Query node and the
Department’s Query node are the same.
Prerequisite
The format of query conditions defined in the XML file to be imported meets the requirement
of the NetNumen U31 system.
Note:
To view the required format of query conditions in an XML file, you can open an existing
XML file that contains the query conditions exported from the NetNumen U31 system.
Steps
1. On the Management tab in the navigation pane, right-click the My Query node under
Custom Query, and then click Import Condition. The Open dialog box is displayed.
2. Select the directory of the XML file from the Look in drop-down list, select the XML
file to be imported, and then click Open. The Import Query dialog box is displayed,
asking for a name for the imported query template.
3. Enter a name in the Query Name box, and then click OK. A query template is displayed
under the My Query node on the Management tab in the navigation pane.
3-23

3.6.4 Copying and Pasting Query Conditions

Context
By copying and pasting existing query conditions, default query conditions, or customized
query conditions, you can create a new query template conveniently.
The procedures for copying a query template under the My Query node and the
Department’s Query node are the same. This procedure describes how to copy and
paste the query conditions of the query Unacknowledged Active Alarms under the My
Query node.
Steps
1. On the Management tab in the navigation pane, right-click the Unacknowledged
Active Alarms node, and then click Copy.
2. Right-click the My Query node under Custom Query, and then click Paste. The same
query template (Unacknowledged Active Alarms) is displayed under the Custom
Query node on the Management tab.
Note:
You can rename this query template, and modify the query conditions to create a new
query template in accordance with the existing query conditions.
3-24

Chapter 4
Alarm Statistics
Table of Contents
Overview ....................................................................................................................4-1
Setting the Default Conditions for History Alarm Statistics ..........................................4-2
Viewing the Statistic Data of History Alarms by a Predefined Template.......................4-5
Customised Statistics of History Alarms .....................................................................4-7
Timing Statistic Task Management ...........................................................................4-19
Timing Report Task Management .............................................................................4-23
Viewing Statistics on the Alarm Panel.......................................................................4-28
Viewing the Statistics of Active Alarms in Important Sites .........................................4-29
4.1 Overview
The NetNumen U31 system provides the alarm statistics function. The statistical result
can be displayed in the form of a table, bar chart, or pie chart on the client GUI. The alarm
statistics functions provided by the NetNumen U31 can be classified into the following
types:
l History alarm statistics in accordance with predefined counting rules
l History alarm statistics in accordance with customized counting rules
l Timing task management related to alarm statistics
l Statistics of active alarms in important sites
History Alarm Statistics in accordance with Predefined Counting Rules

You can view the statistical results of alarm frequency and duration in accordance with
different predefined counting rules, including:
l Alarm frequency statistics by NE
l Alarm frequency statistics by NE type
l Alarm frequency statistics by alarm code
l Alarm frequency statistics by time
l Alarm frequency and duration statistics by group
l Alarm frequency and duration statistics by alarm-acknowledging user
4-1

Note:
If no special statistical condition is specified, the system counts all history alarms reported
during the latest five days by default. To obtain the statistical result of specific history
alarms, you can set appropriate conditions in advance before viewing the statistical result.
For the detailed instruction on how to set the default statistical conditions, refer to the
section “Setting the Default Conditions for History Alarm Statistics”.
History Alarm Statistics in accordance with Customized Counting Rules

In addition to the predefined counting rules, you can customize counting rules to obtain
the statistical information of history alarms, including:
l Basic statistics of the frequency and average duration of history alarms
l Busy-time statistics of the frequency and average duration of history alarms
l Important alarm code statistics of the frequency and average duration of history alarms
The customized counting rules can be saved as templates for the convenience of future
statistical results viewing.
Timing Task Management Related to Alarm Statistics

The system also specifies two types of tasks to periodically export specific statistical results
and specific alarms to files. They are:
l Timing statistic task
l Timing report task
You can create, view, modify, activate, suspend, and delete these tasks.
Statistics of Active Alarms in Important Sites

The system supports the classification of important sites into VIP sites, Class-B sites, and
Class-C sites with their importance descending. You can view the statistical information of
active alarms in these sites separately.
4.2 Setting the Default Conditions for History Alarm

Statistics
This procedure describes how to set the default statistical conditions for counting specific
history alarms.
Context
To obtain the statistical result of specific history alarms, you can set appropriate conditions
in advance to specify the history alarms. After the conditions are set, the system will
4-2

Chapter 4 Alarm Statistics
first query the required history alarms and then count these alarms by predefined rules to
provide the statistical results.
Steps
1. In the navigation pane of the fault management window, double-click Default Statistic
Setting on the Statistic tab. The Default Statistic Setting dialog box is displayed with
three tabs. By default, the Location tab is displayed, see Figure 4-1.
Figure 4-1 Default Statistic Setting Dialog Box (Location Tab)

a. Select an NE type from the NE Type drop-down list.
b. Click the NE(s) whose history alarms are to be counted in the NE tree.
c. Click appropriate arrow buttons to select the history alarms.
3. To count history alarms with specific alarm codes, perform the following operations:
a. Click the Alarm Code tab. The Alarm Code tab is displayed, see Figure 4-2
4-3

Figure 4-2 Default Statistic Setting Dialog Box (Alarm Code Tab)
b. Select the alarm codes.

5. Perform the following operations as required:
l To count history alarms reported during a specific period, set the period under
Raised Time.
l To count history alarms of specific alarm types, select the corresponding types
under Alarm Type.
l To count history alarms of specific severity levels, select the corresponding
severity levels under Original Severity.
l To count history alarms acknowledged or unacknowledged by a specific user,
enter the user name in the (Un)ACK User ID box.
Figure 4-3 shows an example of the Others tab.
4-4

Figure 4-3 Default Statistic Setting Dialog Box (Others Tab)
6. Click OK.
4.3 Viewing the Statistic Data of History Alarms by a

Predefined Template
This procedure describes how to obtain the fault codes that corresponded in frequency to
the Top 10 frequent fault codes.
Context
On the Statistic tab in the navigation pane of the fault management window, the system
provides some shortcut links for quick history alarm statistics in accordance with predefined
statistical templates.
l By NE: The system counts the frequency of history alarms in each NE, and lists the
NEs with Top 5, Top 10, Top 20, or Top 100 alarm frequency in addition to the frequency
sum.
l By NE Type: The system counts the frequency of history alarms in all NEs of each NE
type, and lists the NE types with Top 5, Top 10, Top 20, or Top 100 alarm frequency
in addition to the frequency sum.
l By Alarm Code: The system counts the frequency of history alarms by alarm code,
and lists the alarm codes with Top 5, Top 10, Top 20, or Top 100 alarm frequency in
addition to the frequency sum.
4-5

l By Time: The system counts the frequency of history alarms by their generation time,
for example, each day in a week, each day in a month, or each hour in a day. The
statistical result arranges the statistical frequency in descending order.
l By Group: The system counts the frequency or duration of history alarms in each NE
by alarm severity.
l By Ack User: The system counts the frequency or duration of history alarms by the
persons who acknowledged these alarms.
Prerequisite
Appropriate conditions have been set as described in the section “Setting the Default
Conditions for History Alarm Statistics”.
Steps
1. On the Statistic tab in the navigation pane of the fault management window, perform
either of the following operations:
l Double-click the Top10 node under By Alarm Code.
l Right-click the Top10 node under By Alarm Code, and then click Execute.
A new tab is displayed, listing the top 10 alarm codes and the corresponding alarm
frequency, see Figure 4-4.
Figure 4-4 Alarm Frequency Statistics By Alarm Code_Top 10
4-6

4.4 Customised Statistics of History Alarms

4.4.1 Customizing the Basic Statistics of History Alarms
This procedure describes how to obtain and view the statistical results of specific history
alarms by setting a statistical template.
Context
The basic statistic of history alarms includes the statistics of alarm frequency and average
period. You can customize a statistical template and conditions in accordance with the
statistical information.
Alarm frequency refers to the total occurrence times of the alarms meeting the specified
conditions. Alarm period refers to the time duration between the occurrence time and the
clearance time. Average period is obtained by dividing the frequency into the total duration
of all alarms.
Note:
A predefined and saved template with appropriate counting rule and conditions for basic
statistics of history alarms can also be used directly for customized statistics of history
alarms.
Steps
1. In the client window, perform one of the following operations:
l Select Fault > History Alarm Basic Statistics on the menu bar.
l Select Statistics > History Alarm Statistics > History Alarm Basic Statistics
on the menu bar.
l Click on the toolbar.
The Alarm Basic Statistic dialog box is displayed with two tabs. By default, the Basic
tab is displayed, see Figure 4-5.
4-7

Figure 4-5 Alarm Basic Statistic Dialog Box (Basic Tab)
2. On the Basic tab, set a statistical template.
a. Under Statistic Type, select the type of data to be counted: Alarm Frequency or
Average Period (average alarm duration).
b. Under Statistic Row, select the object(s) which will be displayed as the rows in
the statistical result table. Two statistical objects can be selected. For example,
Alarm Type and Alarm Code are selected.
c. Under Statistic Column, select Severity if the history alarms of different severity
levels are to be counted and the severity has not been selected as a statistical
object under Statistic Row.
d. Under View Setting, select Maximum rows allowed and then enter a number if
the number of rows displayed in the statistical result needs to be limited.
After setting the statistical template, you can preview the format of the statistical result
under Preview. Figure 4-6 shows an example of a statistical result preview.
Figure 4-6 Preview of Statistical Result
4-8

Note:
For details on setting the parameters (query conditions), refer to the section “Setting the
Default Conditions for History Alarm Statistics” in this chapter.
3. Click the Condition tab. The Condition tab is displayed, see Figure 4-7.
Figure 4-7 Alarm Basic Statistic Template Dialog Box (Condition Tab)
4. Set the parameters on the three tabs: Location, Alarm Code, Others.
Note:
On the upper part of the History Alarm Basic Statistics tab displaying the statistical
result, there is a toolbar. You can use the buttons on the toolbar to manage the statistical
result.
5. (Optional) After setting the template for basic statistics of history alarms, you can
click Save As to save the template. The template is displayed under Customized
Statistics on the Statistic tab in the navigation pane.
6. Click OK. The History Alarm Basic Statistics tab is displayed in the client window,
displaying the statistical result in a table, see Figure 4-8.
4-9

Figure 4-8 Basic Statistical Result of History Alarms
Table 4-1 Toolbar Buttons for Managing the Statistical Result
Button Description
Starts a new statistics after resetting the current statistical template

and conditions.
Exports the statistical result to a CSV, XML, TXT, HTM, PDF, or XLS file.
Prints the statistical result.
Refreshes the statistical result.
Shows the statistical result in the format of bar chart.
Shows the statistical result in the format of pie chart.
4.4.2 Customizing the Busy-Time Statistics of History Alarms

This procedure describes how to obtain and view the statistical result of history alarms
during busy hours by setting a counting rule.
Context
Busy time, or busy hour, refers to a period of time during which the total traffic load in the
network is heavy in a day. The system offers a special function for counting history alarms
in busy hours because alarms reported in such hours require more concern.
4-10

In the NetNumen U31 system, you can specify the busy hours in a day, and then set
statistical conditions for counting the frequency and average duration of history alarms in
busy time.
Note:
You can also use a predefined and saved template with appropriate counting rules and
conditions to take busy–time statistics of history alarms during busy hours.
Steps
l Select Fault > History Alarm Busy-time Statistics on the menu bar.
l Select Statistics > History Alarm Statistics > History Alarm Busy-time
Statistics on the menu bar.
l Click on the toolbar.
The History Alarm Busy-time Statistic dialog box is displayed with two tabs. By
default, the Basic tab is displayed, see Figure 4-9.
Figure 4-9 History Alarm Busy-time Statistic Dialog Box (Basic Tab)
2. On the Basic tab, set a counting rule.

a. Under Statistic Type, select the type of data to be counted: Alarm Frequency or
Average Period (average alarm duration).
4-11

Note:
Those highlighted as Figure 4-9 shows are selected by default. You can click the
hours that are not busy hours to cancel the selection.
b. Under Effective Time, select the busy hours.

c. Under View Setting, select Maximum rows allowed and then enter a number if
the number of rows displayed in the statistical result needs to be limited.
Figure 4-10 History Alarm Busy-time Statistic Dialog Box (Condition Tab)
Note:
For details on setting the statistical conditions, refer to the section “Setting the Default
Conditions for History Alarm Statistics” in this chapter.
4. Set parameters on the three tabs: Location, Alarm Code, and Others.
4-12

After setting the template for busy-time statistics of history alarms, you can click Save
to save the template. The template is displayed under Customized Statistics on the
Statistic tab in the navigation pane.
Note:
On the upper part of the History Alarm Busy-time Statistics tab displaying the statistical
result, there is a toolbar. You can use the buttons on the toolbar to manage the statistical
result. For the detailed description of the toolbar buttons, refer to the section “Customizing
the Basic Statistics of History Alarms” in this chapter.
5. Click OK. The History Alarm Busy-time Statistics tab is displayed in the alarm
information pane, displaying the statistical result of busy-hour history alarms in table
format, see Figure 4-11.
Figure 4-11 Statistical Result of History Alarms in Busy Hours
Table 4-2 Toolbar Buttons for Managing the Statistical Result
Button Description
Starts a new statistics after resetting the current statistical template

and conditions.
Exports the statistical result to a CSV, XML, TXT, HTM, PDF, or XLS file.
Prints the statistical result.
4-13

Button Description
Refreshes the statistical result.
Shows the statistical result in the format of bar chart.
Shows the statistical result in the format of pie chart.
4.4.3 Customizing the Important Alarm Code Statistics of History

Alarms
This procedure describes how to obtain and view the statistical result of history alarms with
the specified alarm codes.
Steps
1. In the client window, perform either of the following operations:
l Select Fault > History Alarm Important-AlarmCode Statistics on the menu bar.
l Select Statistics > History Alarm Statistics > History Alarm Important
Alarm-Code Statistics on the menu bar.
The History Alarm Important-AlarmCode Statistics dialog box is displayed with two
tabs. By default, the Location tab is displayed, see Figure 4-12.
4-14

Figure 4-12 History Alarm Important-AlarmCode Statistics Dialog Box (Location

Tab)
2. On the Location tab, select an NE and add it to the right box.
3. Click the Alarm Code tab. The Alarm Code tab is displayed, see Figure 4-13.
4-15

Figure 4-13 History Alarm Important-AlarmCode Statistics Dialog Box (Alarm Code
Tab)
4. Select the important alarm codes and add them to the right box.
5. On the Time tab, set the alarm raised time.

6. (Optional) Click Save As to save the statistical conditions as a template.
7. Click OK. The History Alarm Important Alarm-Code Statistics tab is displayed in
the alarm information pane, displaying the statistical result of important alarm-code
history alarms in table format, see Figure 4-14.
Figure 4-14 Statistical Result of History Alarms with the Important Alarm Codes
By using the buttons on the toolbar, you can modify the template, export the statistical
result, refresh, and display the line chart.
4-16

4.4.4 Creating a Template for Customized Statistics of History

Alarms
Context
A template can be created to specify the counting rule and statistical conditions in advance.
This template can be used conveniently for the statistics of concerned history alarms at any
time without repeated settings of statistical conditions. Three types of statistics templates
are supported:
l History alarm basic statistics template
l History alarm busy-time statistics template
l History alarm important-alarmcode statistics template
Three methods can be used to create a statistics template. This procedure describes how
to create a history alarm basic statistics template by using these three methods.
Steps
l Method 1:
a. On the Statistic tab in the navigation pane of the fault management window,
right-click the Customized Statistics node, and then click New History Alarm
Basic Statistic Template. The New History Alarm Basic Statistic Template
dialog box is displayed, see Figure 4-15.
Figure 4-15 New History Alarm Basic Statistic Template Dialog Box
b. Enter a name for the new template in the Template Name box, and then click OK.
The Alarm Basic Statistic dialog box is displayed.
Note:
For details on setting a counting rule and statistical conditions for basic statistic of
history alarms, see the section “Customizing the Basic Statistics of History Alarms”
in this chapter.
c. Set a counting rule and statistical conditions on the Basic and Condition tabs.
4-17

d. Click OK. A new template is displayed under the Customized Statistics node on
the Statistic tab in the navigation pane.
l Method 2:
The prerequisite of this method is that the basic statistics of history alarms have been
customized as described in the section “Customizing the Basic Statistics of History
Alarms”, and the statistical result is displayed on the History Alarm Basic Statistics
tab.
a. On the History Alarm Basic Statistics tab, click on the toolbar. The Alarm
Basic Statistic Template dialog box is displayed.
b. Modify the existing counting rule and/or statistical conditions if the existing ones
do not meet the requirements.
c. Click the Save button. The Save As dialog box is displayed.
d. Enter a template name, and then click OK. A new template is displayed under the
Customized Statistics node on the Statistic tab in the navigation pane.
l Method 3:
The prerequisite of this method is that the XML file containing the template information
is available on the client.
a. On the Statistic tab in the navigation pane of the fault management window,
right-click the Customized Statistics node, and then click Import Statistic
Template. The Open dialog box is displayed.
b. Select the directory where the XML file is located from the Look in drop-down list,
select the XML file, and then click the Open button. The Save As dialog box is
displayed.
c. Enter a new name if required, and then click OK. A new template is displayed
under the Customized Statistics node on the Statistic tab in the navigation pane.
You can manage an existing statistics template by right-clicking it on the Statistic tab
and then selecting an appropriate menu item. Refer to Table 4-3.
Table 4-3 Shortcut Menu Items for Managing Statistics Template
Shortcut Menu Item Description
Execute Runs the statistics template to obtain the statistical result.
Edit Modifies the counting rule and/or statistical conditions specified

in the statistics template.
Delete Deletes the statistics template.
Rename Renames the statistics template.
Save Saves the modification of the statistics template. This button is

only activated after the statistics template has been edited.
Save As Saves the statistics template as another template with a different

name.
4-18

Shortcut Menu Item Description
Export Statistic Template Exports the statistics template to an XML file.
4.5 Timing Statistic Task Management

A timing statistic task specifies a schedule for running a statistical template (predefined or
customized) periodically and output the statistical results as files (CSV, XML, XLS, or TXT
files) to a specified directory on the NetNumen U31 server. A timing statistic task can be
used to count concerned history alarms periodically and open the result files saved on the
server to view and analyze the statistical results.
A timing statistic task can be run by day, by week, by month, or by a customized cycle.
l By day: The task runs at 5:00 A.M. every day.

l By week: The task runs at 5:00 A.M. every Monday.
l By month: The task runs at 5:00 A.M. on the first day every month.
l Customized cycle: The task runs at the specified time every day, week, or month.
4.5.1 Opening the Timing Statistic Task Management Tab

Context
Before creating a timing statistic task or managing existing timing statistic tasks, you need
to open the Timing Statistic Task Management tab in the client window.
The following procedure describes how to open the Timing Statistic Task Management
tab.
Steps
l On the menu bar, select Fault > Timing Statistic Task Management.
l On the menu bar, select Statistics > History Alarm Statistics > Timing Statistic
Task Management.
The Timing Statistic Task Management tab is displayed, see Figure 4-16. The upper
part of the tab lists all statistic tasks. The lower part lists the operating result of the
selected timing statistic task.
4-19

Figure 4-16 Timing Statistic Task Management Tab
4.5.2 Creating a Timing Statistic Task

This procedure describes how to create a timing statistic task.
Context
You can create a timing statistic task to periodically collect the statistical information of
concerned history alarms and save them in file format on the NetNumen U31 server.
Steps
1. On the Timing Statistic Task Management tab, click on the toolbar above the All
Statistic Tasks list. The Statistic Task dialog box is displayed, see Figure 4-17.
4-20

Figure 4-17 Statistic Task Dialog Box
2. In the Task Name box, enter a name for the task to be created. This parameter is
mandatory.
3. From the Template Name drop-down box, select a statistical template.
Note:
You can click View to view the details of the selected template.
4. In the Start Time and End Time combo boxes, set the start time and end time for the
new task as needed.
5. From the Task Status drop-down list, select an initial status for the new task:
Activated or Suspended.
4-21

Note:
For the description of Excel templates, refer to the NetNumen U31 R58 Unified Element
Management System Performance Management Operation Guide.
When XLS is selected, you can select Format Template and click Select Format
Template to select a template for formatting the statistical results in the generated files.
6. Select a file type (CSV, XML, XLS, or TXT) for the output of statistical results.
7. Under Task execution plan, select a running cycle for the new task: By Day, By
Week, By Month, or Custom.
If Custom is selected, set the specific task plan in the activated Custom Execution
Time area, see Figure 4-18.
Figure 4-18 Custom Execution Time Area
For a description of the custom execution time parameters, refer to Table 4-4.
Table 4-4 Custom Execution Time Parameters
Parameter Description
Task Type Supports task execution by day, week, and month.
Date l If Task Type is set to Day, this parameter cannot be configured.

l If Task Type is set to Week, the value ranges from Monday to
Sunday.
l If Task Type is set to Month, the value ranges from 1 to 31.
Time Specifies the execution time in the format XX:XX:XX.
Add After setting the task type, date, and time, click this button. Then, the
setting is displayed in the right area. For example, 1, 00:00:00, means
that the task is executed at 00:00:00 on the first day of each month.
4-22

8. To set the forwarding parameters, click the Advanced Settings button. The
Advanced Settings dialog box is displayed, where you can set parameters to forward
the task execution result to an E-mail address or to an IP address via File Transfer
Protocol (FTP) or Secure File Transfer Protocol (SFTP).
l Email Forward tab: Select Enable and then set the Email address, subject, and
content.
l FTP Push tab: Select Enable and then set the protocol type (FTP or SFTP), IP
address, port number, user name, password, and sub folder.
9. Click OK. The created timing statistic task is displayed in All Statistic Tasks list. The
system will execute the timing statistic task in accordance with the scheduled time.
After the timing statistic task is executed, you can click the task in the All Statistic
Tasks list and then view the result in the Statistic Task Execute Result list.
For the created timing statistic task, you can use different buttons on the toolbar above
the All Statistic Tasks list to perform corresponding operations as needed. For the
functions of these toolbar buttons, refer to Table 4-5.
Table 4-5 Toolbar Buttons for Managing Timing Statistic Tasks
Button Function
Modifies the timing statistic task.
Deletes the timing statistic task when it is suspended.
Activates the timing statistic task when it is suspended.
Suspends the timing statistic task when it is active.
Refreshes the list of timing statistic tasks.
The system automatically stores the statistical result files on the server. You can save
these files to a specified directory on the client by selecting the files from the Statistic
Task Execute Result list and then clicking on the toolbar.
4.6 Timing Report Task Management

A timing report task specifies a schedule for outputting and saving specific active alarms
or history alarms as CSV files under a specified directory on the NetNumen U31 server. A
timing report task can be used to periodically collect the concerned active or history alarms.
A timing report task can be run by day, by week, by month, or by a customized cycle.
l By day: The task operates at 5:00 A.M. every day.
l By week: The task operates at 5:00 A.M. every Monday.
l By month: The task operates at 5:00 A.M. on the first day every month.
4-23

l Customized cycle: The task operates at the specified time every day, week, or month.
4.6.1 Opening the Timing Export Task Management Tab

Context
Before creating a timing export task or managing existing timing export tasks, you need to
open the Timing Export Task Management tab in the client window.
The following procedure describes how to open the Timing Export Task Management
tab.
Steps
1. On the menu bar, select Fault > Timing Export Task Management. The Timing
Export Task Management tab is displayed in the client window, see Figure 4-19. The
upper part of the tab lists all timing export tasks. The lower part lists running result of
the selected timing export task.
Figure 4-19 Timing Export Task Management Tab
On this tab, you can click to create a timing report task or to create a northbound
timing export task. The procedures are the same.
4.6.2 Creating a Timing Export Task

This procedure describes how to create a timing export task.
4-24

Context
A timing export task is created to periodically collect the concerned active or history alarms
and save them as CSV files on the NetNumen U31 server for analysis.
Steps
1. On the Timing Export Task Management tab, click on the toolbar above the All
Timing Report Alarm Tasks pane. The Timing Export Alarm Task dialog box is
displayed with two tabs. By default, the Basic tab page is displayed, see Figure 4-20.
Figure 4-20 Timing Export Alarm Task Dialog Box (Basic Tab)
2. In the Task Name box, enter a name for the timing export task to be created.
3. Select the type of alarms to be collected: Active Alarms or History Alarms.

4. In the Start Time combo box, set the start time for the new task.
5. In the End Time combo box, set the end time for the new task.
6. From the Task Status list, select an initial status for the new task: Activated or
Suspended.
4-25

Note:
The NetNumen U31 system can support a limited number of tasks at the same time. Any
tasks beyond the allowed number are stored in a queue and executed when the previous
tasks have been complete. Setting the custom execution time is recommended to arrange
different tasks in a way to avoid task queueing.
7. Under Task execution plan, select a running cycle for the new task: By Day, By
Week, By Month, By Hour (for active alarms only), or Custom.
Note:
If history alarms are to exported, the By Hour option is unavailable.
After By Hour is selected, two options are available in the Task Export Type area:
l Increment: The task is executed at an interval of one hour to query new active
alarm in the current period.
l Full: The task is executed at an interval of one hour to query all active alarm in
the current period.
If Custom is selected, set the specific task plan in the activated Custom Execution
Time area, see Figure 4-21.
Figure 4-21 Custom Execution Time Area
8. To set the forwarding parameters, click the Advanced Settings button, and the
Advanced Settings dialog box is displayed. Set parameters to forward the task
execution result to an E-mail address or to an IP address via File Transfer Protocol
(FTP) or Secure File Transfer Protocol (SFTP).
4-26

Figure 4-22 Timing Export Alarm Task Dialog Box (Condition Tab)
Note:
For detailed instructions for setting specific query conditions, refer to XXX or XXX.
10. Set the query conditions on the Location, Alarm Code, Probable Cause, Time, and
Others sub-tabs.
11. Click OK. The created timing export task is displayed in All Timing Export Alarm
Tasks list.
The system will execute the timing export task in accordance with the scheduled time.
After the timing export task is executed, you can click the task in the list of All Timing
Export Alarm Tasks and view its result in the Timing Export Task Execute Result
list.
For the created timing export task, you can use an appropriate button on the toolbar
of the All Timing Export Alarm Tasks list to modify, activate, suspend, or delete the
task as needed.
4-27

The system automatically stores the alarm export files on the server. These files can
also be saved to a specified directory on the client by selecting the files in the Timing
Export Task Execute Result list and then clicking on the toolbar.
4.7 Viewing Statistics on the Alarm Panel

This procedure describes how to view statistics on the alarm panel.
Context
The alarm panel displays the statistics of alarms at different security levels by their
acknowledgement status.
Steps
1. On the menu bar, select Fault > Alarm Panel. The Alarm Panel dialog box is
displayed, see Figure 4-23.
Figure 4-23 Alarm Panel
The alarm panel displays the statistics of acknowledged and unacknowledged alarms
at different security levels.
By default, the alarm level icons are static.

2. (Optional) Click the Flash button. The system displays the alarm severity levels by
flashing the icons.
3. (Optional) Click the Sound button. Alarms at different severity levels product different
sounds.
4-28

4.8 Viewing the Statistics of Active Alarms in Important

Sites
Context
This procedure describes how to view the statistics of active alarms in important sites.
Note:
This operation is not applicable to CDMA NEs.
The system supports the statistics of active alarms in VIP sites, Class-B sites, and Class-C
sites by hour. You can view the statistical results of active alarms reported during:
l The latest hour
l The hour before the latest hour
l The hour before the latest two hours
l The hour before the latest three hours
l The hour before the latest four hours
l The hour before the latest five hours
Prerequisite
The important sites that are concerned most have been set as VIP sites, Class-B sites or
Class-C sites in accordance with the priorities.
4-29

Note:
Important sites can be set as VIP sites, Class-B sites or Class-C sites, and the alarms
occurring in these sites can be counted separately.
To set a site as VIP site, Class-B site or Class-C site, perform either of the following
operations:
l Select Configuration > MML Terminal on the menu bar, select the site in the NE tree
and then enter appropriate commands on the MML terminal to set the priority of the
sites.
l Select Configuration > Common Wireless Configuration Application > VIP
NodeB Priority Query and Setting on the menu bar, and then set the priority of the
sites.
For how to set a site as VIP site, Class-B site, or Class-C site, refer to the NetNumen
U31 R58 Unified Element Management System MML Terminal Operation Guide or the
NetNumen U31 R58 Unified Element Management System Configuration Application
Operation Guide.
Steps
1. Select the statistics of sites at a specific priority level.
l To view the statistics of active alarms in VIP sites, select Fault > Wireless Fault
Management > VIP Site Alarm Statistics on the menu bar of the client window.
l To view the statistics of active alarms in Class-B sites, select Fault > Wireless
Fault Management > Class B Site Alarm Statistics on the menu bar of the client
window.
l To view the statistics of active alarms in Class-C sites, select Fault > Wireless
Fault Management > Class C Site Alarm Statistics on the menu bar of the client
window.
2. A tab is displayed in the client window, displaying the statistical results of active alarms.
Figure 4-24 shows an example of the VIP Site Alarm Statistics tab, on which the
statistical results of active alarms during six periods are displayed in table format.
4-30

Figure 4-24 VIP Site Alarm Statistics Tab
On the VIP Site Alarm Statistics tab page, the numbers of alarms at different levels
are refreshing in real time.
3. (Optional) To export the alarm statistics of each NE to a specified XLS document, click
, and the Save dialog box is displayed. Set the file name and path, and click Save
in the dialog box.
4. To view the detailed active alarms of a VIP site during a specific period, double-click
a row in the corresponding table. A tab is displayed, listing the active alarms reported
in the VIP site during the period.
4-31

This page intentionally left blank.
4-32

Chapter 5
Alarm and Notification
Management
Table of Contents
Overview ....................................................................................................................5-1
Acknowledging an Active Alarm .................................................................................5-2
Un-acknowledging of an Active Alarm ........................................................................5-2
Clearing an Active Alarm ............................................................................................5-3
Adding a Comment to an Active Alarm .......................................................................5-4
Forwarding an Active Alarm via a Short Message or E-Mail........................................5-5
Viewing the Details of an Alarm ..................................................................................5-7
Viewing and Supplementing the Handling Suggestions of an Alarm ...........................5-9
Viewing History Alarms Related to an Active Alarm ..................................................5-10
Displaying the Alarm Reporting Time by Time Zone .................................................5-11
Creating a Rule for an Active Alarm..........................................................................5-12
Viewing Related Rules of an Alarm ..........................................................................5-14
Locating the Source NE of an Active Alarm in the Topology Management Window...5-15
Viewing Active and History Alarms via Rack Diagram...............................................5-16
Printing Alarms.........................................................................................................5-18
Exporting Alarms to a File ........................................................................................5-20
Synchronizing Active Alarms ....................................................................................5-21
Synchronizing History Alarms...................................................................................5-22
5.1 Overview
In the NetNumen U31 system, you can manage active alarms, history alarms, and
notifications displayed in the client window after monitoring or querying them.
Note:
For the instructions on monitoring and querying alarms and notifications, refer to Chapter
2 Alarm and Notification Monitoring and Chapter 3 Alarm and Notification Query in this
manual.
5-1

The allowable management operations are different for active alarms, history alarms, and
notifications. By right-clicking an active alarm, history alarm, or notification, you can see
the permitted operations on the shortcut menu.
In addition to the operations supported by the shortcut menu, you can export and print
alarms and notifications by clicking and on the toolbar.
5.2 Acknowledging an Active Alarm

This procedure describes how to acknowledge an active alarm.
Context
When a new alarm is received from a managed NE, it is displayed as “Unacknowledged”
in the alarm list. You can change the acknowledgement status of this alarm into
“Acknowledged”, indicating that the occurrence of this alarm is known. The details of the
acknowledged alarm, such as the occurrence time, owner, and comment, are stored in
the alarm library.
Prerequisite
Active alarms are being monitored or have been successfully queried.
Steps
Note:
To acknowledge multiple alarms at the same time, you can use the CTRL or SHIFT key to
select multiple alarms, and then right-click any selected alarm and select Acknowledge
from the shortcut menu.
1. In the alarm list displayed on the client window, right-click the unacknowledged alarm
to be acknowledged, and then click Acknowledge. The Alarm acknowledge dialog
box is displayed.
2. Enter a comment if necessary, and then click OK. The acknowledgement status of the
alarm changes from Unacknowledged to Acknowledged. The system records the
information related to the acknowledgement, including the time, person, and comment.
5.3 Un-acknowledging of an Active Alarm

This procedure describes how to un-acknowledge an active alarm.
5-2

Chapter 5 Alarm and Notification Management
Context
You can unacknowledge an active alarm if the alarm does not need immediate handling.
After the unacknowledgement, the alarm status changes from “Acknowledged” to
“Unacknowledged”
Prerequisite
Steps
Note:
To un-acknowledge multiple alarms at the same time, you can use the CTRL or SHIFT key
to select the alarms, and then right-click any selected alarm, and select Unacknowledge
from the shortcut menu.
1. In the alarm list displayed on the client window, right-click the acknowledged alarm to
be unacknowledged, and then click Unacknowledge. The Alarm unacknowledge
dialog box is displayed.
2. Enter a comment if necessary, and then click OK. The acknowledgement status of the
alarm changes from Acknowledged to Unacknowledged. The system records the
information related to the unacknowledgement.
5.4 Clearing an Active Alarm

This procedure describes how to clear an active alarm.
Context
An active alarm is automatically cleared from the active alarm list and then moved to the
history alarm list after the failure causing this alarm is cleared. An active alarm can also
be forcibly cleared from the active alarm list even if the failure causing it still exists.
Note:
If an active alarm meets the conditions specified in a predefined clearing rule, the system
automatically clears this alarm and puts it into the history alarm list upon receiving it from
the managed element. For a description of alarm clearing rule, refer to Chapter 6 Alarm
Rule Management.
5-3

Prerequisite
Steps
Note:
To clear multiple alarms at the same time, you can select the alarms first, and then
right-click any selected alarm, and select Clear from the shortcut menu.
1. In the alarm list displayed on the client window, right-click the active alarm to be
cleared, and then click Clear. The Confirm dialog box is displayed.
2. Click OK. The cleared alarm disappears from the active alarm list, turning into a history
alarm. The system records the information related to the clearing action.
5.5 Adding a Comment to an Active Alarm

This procedure describes how to add a comment to an active alarm.
Context
An active alarm is commented to add information such as an explanation or a special note
for the alarm.
Prerequisite
Steps
Note:
To add the same comment to multiple alarms at the same time, you cam select the alarms
first, and then right-click any selected alarm, and select Comment from the shortcut menu.
1. In the alarm list displayed on the client window, right-click the active alarm that to
which information is to be added, and then click Comment. The Comment dialog box
is displayed.
5-4

2. Enter a comment, and then click OK. The system records the information related to
the comment.
5.6 Forwarding an Active Alarm via a Short Message

or E-Mail
This procedure describes how to forward an active alarm via a short message or E-mail.
Prerequisite
l For the short message method, the NetNumen U31 server and the Short Message
Service (SMS) center is communicating properly.
l For the E-mail method, the NetNumen U31 server and the mail server is
communicating properly.
l The required phone numbers and/or E-mail addresses to which alarms are to be
forwarded are acquired.
l The SMS module or the E-mail server is configured in the configuration center of the
NetNumen U31 system.
Steps
1. In the alarm list displayed on the client window, right-click an active alarm to be
forwarded, and select Forward from the shortcut menu. The Forward Alarm dialog
box is displayed, see Figure 5-1.
Figure 5-1 Forward Alarm Dialog Box
5-5

Note:
Multiple E-mail addresses and phone numbers are separated by commas.
2. Enter E-mail address(es) in the E-mail text box, and phone number(s) in the Phone
text box.
If the E-mails and phone numbers of the required persons are available in the system,
you can perform the following operations to select the E-mail addresses and phone
numbers:
Note:
For information about how to set the information of a user, including E-mail address
and phone number, refer to the NetNumen U31 R18 Unified Element Management
System Security Management Operation Guide.
a. Click the Address button. The Select Users dialog box is displayed, see Figure
5-2.
Figure 5-2 Select Users Dialog Box
5-6

b. From the Available users list, select the user(s), and click the Email and/or Phone
button to add them to the Selected users list.
c. Click OK.
Note:
The default subject and contents of E-mail and short message is determined by a
predefined forward template. You can modify the forward template to change the default
subject and contents to be forwarded by selecting Fault > Setting > Forward Template
Setting on the menu bar of the client window.
For detailed instructions for setting the forward template, refer to XXX.
3. On the Forward by email and Forward by SMS tabs, edit the subject and contents
of the E-mail and short message as required.
4. Click OK. The system sends an E-mail and/or a short message containing the alarm
information to the specified personnel.
5.7 Viewing the Details of an Alarm

This procedure describes how to view the details of an active alarm.
Context
Viewing the details of an active alarm helps you locate and handle the failure causing
this alarm. In addition to active alarms, you can view the details of history alarms and
notifications by using the same method.
Steps
Note:
l The fields NE and Location specify the location of the NE reporting this alarm.
The fields Additional NE and Additional Location specifies the location of the NE
influenced by this alarm.
l The ADMC Alarm field in the details indicates whether the equipment can
automatically report an alarm clearing message. If the field value is “Yes”, the
equipment does not report an alarm clearing message when a fault is resolved, and
the alarm information must be manually cleared.
5-7

1. In the active alarm list, locate the active alarm to be viewed, and then perform either
of the following operations:
l Double-click the active alarm.
l Right-click the active alarm, and then click Detail.
A dialog box is displayed, displaying the details of the active alarm on the Detail tab.
For the details of an active alarm, see Figure 5-3. For the details of a history alarm,
see Figure 5-4.
Figure 5-3 Details of an Active Alarm
5-8

Figure 5-4 Details of a History Alarm
2. To view the predefined handling suggestions and/or add user-defined suggestions to

the alarm, click the Handling Suggestions tab.
3. After viewing the alarm details, click Close.
5.8 Viewing and Supplementing the Handling

Suggestions of an Alarm
This procedure describes how to view and supplement the handling suggestions of an
alarm.
Context
The system provides handling suggestions for each alarm. You can handle the faults
causing the alarm in accordance with the suggestion, and supplement other information
or suggestions, for example, additional probable causes, analysis, and repair actions.
Steps
1. In the alarm list, right-click the alarm to be viewed, and then click Handling
Suggestions. A dialog box is displayed, displaying the default handling suggestions
of the alarm, see Figure 5-5.
5-9

Figure 5-5 Handling Suggestions of an Alarm
2. View the probable causes of the alarm and suggested handling methods.
3. (Optional) Enter handling suggestions in the User-defined Suggestions box, and
then click Save.
Note:
For the usage of the other buttons in the dialog box, refer to the section “Viewing the Details
of an Alarm”.
4. Click Close.
5.9 Viewing History Alarms Related to an Active Alarm

This procedure describes how to view the history alarms related to an active alarm.
Context
l If an alarm is a source alarm, a “+” sign is displayed in the corresponding Root Alarm
Indicator column.
5-10

l You can perform follow-up actions on the related alarms, such as acknowledge,
unacknowledge, clear, and forward the alarms.
Steps
Note:
If the selected active alarm has no related history alarm, the Message dialog box is
displayed, prompting that no matching record is found.
1. In the active alarm list, right-click an active alarm, and then click Related History
Alarms. The Related History Alarm tab is displayed in the client window, listing all
related history alarms of the selected active alarm.
5.10 Displaying the Alarm Reporting Time by Time

Zone
This procedure describes how to display the alarms reported by time and time zone.
Context
For a NetNumen U31 system supporting multiple time zones, if the client is located in a
different time zone from that of the managed NEs, the occurrence time of reported alarms
varies with the selected time zone. The reported alarms can be displayed on the client
GUI in accordance with the time zone of the client or the NEs.
Steps
Note:
If NE Wall-Time is selected, the occurrence time of alarms displayed in the list is in
accordance with the time zone of the NEs reporting these alarms.
If Client Time Zone is selected, the occurrence time of alarms displayed in the list is in
accordance with the time zone of the client.
1. In the alarm list, right-click any alarm, point to Time Show Style, and then click NE
Wall-Time or Client Time Zone.
5-11

5.11 Creating a Rule for an Active Alarm

This procedure describes how to create an alarm acknowledging rule in accordance with
an existing active alarm.
Context
You can create an alarm management rule in accordance with the information of an existing
active alarm. The attributes of this alarm are inherited in the created rule.
The system allows you to create the following alarm management rules:
l Alarm acknowledging rule
l Alarm clearing rule
l Alarm filtering rule
l Alarm delaying rule
l Alarm merging rule
l Alarm counting rule
l Alarm forwarding rule
l Alarm triggering script rule
Note:
For the explanations of different alarm rules and details for setting specific rules, refer to
Chapter 6 Alarm Rule Management.
Steps
1. In the active alarm list, right-click the active alarm, and then select Create Rules
> Alarm Acknowledging Rule. The Alarm Acknowledging Rule dialog box is
displayed with two tabs. By default, the Basic tab is displayed, see Figure 5-6.
5-12

Figure 5-6 Alarm Acknowledging Rule Dialog Box (Basic Tab)
2. On the Basic tab, set the basic information for the new rule to be created.
a. In the Name box, enter a name for the new rule.
b. In the Description box, enter additional information for the new rule as needed.
c. Select an initial status for the new rule: Activate or Suspend.

d. Select the time when the system acknowledges the alarm:
l While Reporting: acknowledges an alarm meeting the specified conditions
when the system receives it from the managed NE.
l While Restoring: acknowledges an alarm meeting the specified conditions
when the alarm is cleared due to the clearing of the failure causing it.
3. Click the Condition tab. The Condition tab is displayed, see Figure 5-7. The location,
alarm code, and other conditions are already set in accordance with the information of
the selected active alarm.
5-13

Figure 5-7 Alarm Acknowledging Rule dialog box (Condition Tab)
4. Modify the conditions on the corresponding sub-tabs if required. A new alarm

acknowledging rule is created. The system will automatically acknowledge active
alarms in accordance with the rule.
5. Click OK.
5.12 Viewing Related Rules of an Alarm

This procedure describes how to view related rules of an alarm.
Context
By checking the related rules of an alarm, you can know what rules are applied to the
alarm. When the alarm meets the conditions specified by a rule, the system takes the
corresponding action on the alarm. For example, if an alarm acknowledgement rule related
to the alarm specifies that the alarm should be automatically acknowledged when the
corresponding fault condition is cleared, the acknowledgement status of the alarm turns
into “Acknowledged” when the fault causing this alarm is cleared.
Steps
1. In the alarm list, right-click the alarm to be viewed, and then click Related Rules.
5-14

Note:
In the Related Rules dialog box, you can double-click the corresponding row to view
the detailed specification of the alarm rule, and modify, delete, enable or disable a
related rule by clicking appropriate buttons on the toolbar.
l If some alarm rule(s) is valid on this alarm, The Related Rules dialog box is
displayed, listing the rule(s) affecting this alarm, see Figure 5-8.
Figure 5-8 Related Rules Dialog Box
l If no alarm rule is valid on this alarm, a message is displayed, prompting there

are no related rules.
5.13 Locating the Source NE of an Active Alarm in the

Topology Management Window
This procedure describes how to locate the source NE of an active alarm on the topology
management window. After the operations, the NE icon is identified by a white frame on
the topology map.
Steps
1. In the active alarm list, right-click the active alarm, and then click Locating Alarm
to NE. The client window switches to the topology management window, where the
source NE of the active alarm is highlighted with a white frame on the topology graph,
and all active alarms reported by this NE are displayed on the NE Alarms Table tab
in the lower pane, see Figure 5-9.
5-15

Figure 5-9 Topology Management Window
Note:
For more information about the topology management window, refer to the NetNumen
U31 R18 Unified Element Management System Topology Management Operation
Guide.
5.14 Viewing Active and History Alarms via Rack

Diagram
This procedure describes how to open the rack diagram to view active and history alarms.
Context
If the NE type of an active alarm is managed element (ME), you can open the rack diagram
of the NE by right-clicking this alarm and view the active or history alarms of other boards.
5-16

Steps
Note:
Only alarms with NE type as ME support this function. To check the NE type of an alarm,
right-click the alarm in the alarm list and then click Detail.
If some alarm(s) are reported in a board, the small block on the upper part of the board
blinks in a particular color to indicate the occurrence of alarm(s). The color of the block
indicates the severity of alarms occurring in the board.
1. In the active alarm list, right-click an active alarm, and then click Open Rack Diagram.
The Rack Diagram dialog box is displayed, presenting the board layout on the rack
of the NE reporting this active alarm, see Figure 5-10.
Figure 5-10 Rack Diagram
2. Move the cursor on a board with alarms. The information of the board, as well as the
statistical information of alarms in this board is displayed in a call-out.
3. (Optional) Right-click a board with a blinking block, and then click Show Active Alarm
or Show History Alarm to view all active or history alarms of the board in the displayed
dialog box.
5-17

5.15 Printing Alarms

This procedure describes how to print history alarms reported within the latest 24 hours.
Context
You can print active alarms, history alarms or notifications displayed on the fault
management window. To print specific alarms or notifications, you need to set conditions
and query them so that they are listed on the fault management window. For information
about how to query alarms and notifications, refer to Chapter 3 Alarm and Notification
Query.
Prerequisite
The connection between the NetNumen U31 server and the printer to be used is normal.
Steps
1. On the Management tab in the navigation pane, double-click History Alarms
Within One Day. The History Alarms Within One Day tab is displayed on the fault
management window, listing all history alarms reported within the latest 24 hours.
2. On the toolbar of the History Alarms Within One Day tab, click . The Print Setup
dialog box is displayed with three tabs. By default, the General tab is displayed, see
Figure 5-11.
Figure 5-11 Print Setup Dialog Box (General Tab)
3. On the General tab, select the printer to be used from the Name drop-down list, and
set the print range and the number of copies.
4. Click the Page Setup tab. The Page Setup tab is displayed, see Figure 5-12.
5-18

Figure 5-12 Print Setup Dialog Box (Page Setup Tab)
5. Set the paper size, orientation, and the margins.
Note:
Three print styles are optional: Recommend Setup, Typical Setup, and Simple Setup.
The displayed items vary with the selected print style. For example, when Recommend
Setup is selected, the printer name, footer, date, and grid will be printed on the alarm
report and the column name will be printed out on every page. You can also select or clear
some items to be displayed on the alarm report as needed.
6. Click the Advanced tab. The Advanced tab is displayed, see Figure 5-13.
5-19

Figure 5-13 Print Setup Dialog Box (Advanced Tab)
7. Select the print style in the list box.
Note:
Before printing out the alarms, you can preview the alarm report by clicking Preview All.
8. Click Print.
5.16 Exporting Alarms to a File

This procedure describes how to export history alarms reported within the latest 24 hours
to a file.
Context
The system can export all active alarms, history alarms or notifications displayed on the
fault management window, or the alarm/notification information in some columns to an
XML, TXT, XLS, PDF, HTM, CSV, PRN, or XLSX file. Before exporting specific alarms
or notifications, you need to set the query conditions and query the alarms so that they
are listed on the fault management view. For information about how to query alarms and
notifications, refer to Chapter 3 Alarm and Notification Query.
5-20

Steps
1. On the Management tab in the navigation pane, double-click History Alarms Within
One Day. The History Alarms Within One Day tab is displayed, listing all history
alarms reported within the latest 24 hours.
2. On the toolbar of the History Alarms Within One Day tab, click . The Save dialog
box is displayed.
3. Enter or select a directory for saving the file from the Save in drop-down list
4. Select a file type form the Files of type drop-down list
5. Enter a name for the file in the File name box.
6. Click Save. The Confirm dialog box is displayed.
7. Click OK.
5.17 Synchronizing Active Alarms

This procedure describes how to synchronize active alarms from NEs to the EMS.
Context
The alarms generated in the managed NEs may not be displayed on the EMS client in real
time due to transmission delay or network problems in the actual network environment. By
synchronizing active alarms, the EMS can obtain the latest alarms from the managed NEs
for timely analysis and handling of faults.
There are two alarm synchronization methods.
l Method 1: synchronizing alarms from a specific NE.
l Method 2: synchronizing alarms from one or more specified NEs.
Prerequisite
The communication between the NetNumen U31 server and the NEs whose alarms are to
be synchronized is normal.
Steps
l Method 1:
a. On the NE Tree tab in the navigation pane, expand the NE tree and locate the NE
whose alarms are to be synchronized.
b. Right-click the NE, and then click Synchronize Active Alarms. The Message
dialog box is displayed, indicating that the synchronization command was
successfully sent.
c. Click OK.
l Method 2:
5-21

a. On the menu bar of the client window, select Fault > Synchronize Active Alarms.
Alternatively, on the Query Active Alarms tab, click .
The Synchronize Active Alarms dialog box is displayed, see Figure 5-14.
Figure 5-14 Synchronize Active Alarms Dialog Box
b. Select the NE(s) whose alarms are to be synchronized, and click OK. A message
confirming the successful sending of the synchronization command is displayed.
c. Click OK. After the synchronization is completed, a message is displayed on the
status bar of the client window, indicating successful synchronization.
5.18 Synchronizing History Alarms

This procedure describes how to synchronize history alarms from NEs.
5-22

Note:
This function is not applicable to Code Division Multiple Access (CDMA) NEs.
Context
The history alarms stored in the managed NEs may not be displayed on the EMS client
due to transmission delay or network problems in the actual network environment. By
synchronizing history alarms, the EMS can obtain the latest information of history alarms
from the managed NEs for proper analysis and handling of faults.
Prerequisite
The communication between the NetNumen U31 server and the NEs whose alarms are to
be synchronized is normal.
Steps
1. Use either of the following methods to open the Synchronize History Alarms dialog
box.
l On the menu bar of the client window, select Fault > Synchronize History
Alarms
l In the Query History Alarms window, click .
The Synchronize History Alarms dialog box is displayed, see Figure 5-15.
5-23

Figure 5-15 Synchronize History Alarms Dialog Box
2. In the Raise Time area, set the period during which the history alarms were reported
in addition to selecting NEs.
3. In the NE list, select the NEs whose alarms are to be synchronized, and click to
add them to the Selected list box.
4. Click OK. The Confirm dialog box is displayed, prompting the successful sending of
the synchronization command.
5. Click OK. After the synchronization is completed, a message is displayed on the status
bar of the client window, indicating successful synchronization.
5-24

Chapter 6
Alarm Rule Management
Table of Contents
Alarm Rules ...............................................................................................................6-1
Alarm Rule Management Operations..........................................................................6-6
Creating an Alarm Rule ..............................................................................................6-7
6.1 Alarm Rules

In the NetNumen U31 system, you can define different alarm rules for managing alarms
or notifications reported by managed NEs, for example, acknowledging, clearing, filtering,
or merging specific alarms when these alarms meet the preset conditions in a rule.
Alarm Rule Types

NetNumen U31 allows you to create and manage various alarm rules. The following
defines some common alarm rules.
Note:
The available alarm rules vary with the product types and actual version of the NetNumen
U31 in use.
l Alarm Acknowledging Rule

An alarm acknowledging rule specifies the conditions for the automatic
acknowledgement of alarms. In accordance with the alarm acknowledging rule, the
system automatically acknowledges the alarms that meet the specified conditions
once they are received or cleared.
l Alarm Clearing Rule
An alarm clearing rule specifies the conditions for the automatic clearing of alarms. In
accordance with the alarm clearing rule, the system automatically clears the alarms
that meet the specified conditions upon receiving them.
l Alarm Filtering Rule

An alarm filtering rule specifies the conditions for the automatic filtering of alarms. The
alarms that meet the specified conditions are not displayed on the GUI .
6-1

Two filtering modes are optional for an alarm filtering rule: “Display” and “Save”. When
“Display” is selected, the filtered alarms are not displayed on the client Graphic User
Interface (GUI). When “Save” is selected, the filtered alarms are not displayed on the
client GUI or stored in the database.
l Alarm Delaying Rule
An alarm delaying rule specifies the conditions for delaying the processing of transient
alarms. In accordance with the alarm delaying rule, the system directly stores the
received alarm meeting the specified conditions as a history alarm when this alarm is
cleared during the preset delay time.
When a network being debugged or an unstable network is managed by the

NetNumen U31 system, a large number of alarms are reported to the system but
they are cleared later in a short time. Normally, such transient alarms are not
caused by serious failures. However, a large amount of transient alarms displayed
in the real-time monitoring window may bury serious alarms that require immediate
handling. In this case, an alarm delaying rule can be used to limit the report of
transient alarms. Only the alarms persisting for a period longer than the preset delay
time are reported to the system and displayed on the client GUI.
l Alarm Merging Rule
An alarm merging rule specifies the conditions for merging multiple alarms caused by
the same fault. In accordance with the alarm merging rule, the system merges the
alarms meeting the specified conditions, and only displays the first received alarm on
the client GUI.
l Alarm Persisting Rule
An alarm persisting rule specifies the conditions for processing some persisting active
or unacknowledged alarms. In accordance with the alarm persisting rule, the system
upgrades the alarm severity or report a new alarm for an active or unacknowledged
alarm meeting the specified conditions when its persisting time exceeds the preset
limit.
l Alarm Counting Rule
An alarm counting rule specifies the conditions for processing frequently occurring
alarms. In accordance with the alarm counting rule, the system reports a new alarm
for the alarm meeting the specified conditions when the frequency of this alarm during
a period exceeds the preset threshold.
l Alarm Forwarding Rule

An alarm forwarding rule specifies the conditions for the automatic forwarding of
alarms. In accordance with the alarm forwarding rule, the system automatically
forwards the alarms meeting the conditions to the specified personnel via E-mail or
a short message if these alarms are received or have not been cleared during a
specific period.
l Alarm Masking Rule
6-2

Chapter 6 Alarm Rule Management
An alarm masking rule specifies the masking conditions for preventing the reporting
of some alarms. The system issues the alarm masking rule to the corresponding NE
agents, who will not report the alarms meeting the specified conditions to the system
after receiving this rule.
Note:
The alarm masking rule is different from the alarm filtering rule in “Save” mode.
However, the intuitive result of these two rules is that the alarms meeting the specified
conditions are not displayed on the client GUI or stored in the database of the
NetNumen U31 system.
à The alarm masking rule is issued to the related NE agent or the related NE
managed by an NE agent. For the successful issue of the alarm masking rule,
the NE agent must be started, and the link between the NetNumen U31 server
and the NE agent must be normal. The NE agent discards the specified alarms
in accordance with the rule, and then the discarded alarms do not occupy any
network bandwidth between the NE agent and the NetNumen U31 server.
à The alarm filtering rule in “Save” mode is not issued to the related NE agent. The
NetNumen U31 server discards the specified alarms upon receiving them. The
discarded alarms are not displayed on the client GUI, but they consume some
network bandwidth when being transferred from the NE agent to the NetNumen
U31 server.
l Alarm Restraining Rule

An alarm restraining rule specifies the conditions for restraining the display of some
alarms. An alarm may correlate with another alarm. For example, the occurrence of
alarm B results in the occurrence of alarm A. In this case, you can create an alarm
restraining rule to restrain the display of alarm A, meaning only alarm B is displayed
on the client GUI. The alarm restraining another alarm is called root alarm. The alarm
restrained by another alarm is called correlated alarm.
The following two types of alarm restraining rules can be created depending on the
correlation of alarms.
à Alarm restraining rule by NE: This rule can be specified for the restraint of alarms
between different NEs.
à Alarm restraining rule by NE Type: This rule can be specified for the restraint
of alarms between correlated NEs of the same type, or alarms in different
components (such as racks, and boards) in the same NE.
6-3

Note:
In an alarm restraining rule, only one root alarm can be specified and multiple
correlated alarms can be specified. This indicates that the occurrence of a root alarm
restrains the display of multiple correlated alarms.
l Alarm Triggering Script Rule

The alarm triggering script rule is used to execute a predefined Man Machine
Language (MML) script file when condition-meeting alarms are reported, cleared, or
when the alarms persist for a specified period of time.
l Notification Filtering Rule
A notification filtering rule specifies the conditions for the automatic filtering of
notifications. In accordance with the notification filtering rule, the system automatically
discards the notifications that meet the specified conditions, which will not be
displayed on the client GUI or stored in the database.
l Repeated Notification Filtering Rule
A repeated notification filtering rule specifies the conditions for the automatic filtering of
repeated notifications. In accordance with this rule, the system automatically discards
the notifications that meet the specified conditions, for example, a repeated notification
with the same notification code and location during a specific period. The discarded
notification will not be displayed on the client GUI or stored in the database. However,
the number of times that the notification is reported can be queried.
Attributes of Alarm Rules

Each kind of alarm rule has three attributes, which determines its valid range, storage in
the database, and transfer via northbound interface.
l Valid Range
The valid range of an alarm rule is determined by two dimensions: valid scope (global
or user) and valid period (forward or backward).
à Global Validity: An alarm rule with global validity is valid on all alarms and
notifications that meets the specified conditions, regardless of the creator of this
rule. All alarms displayed by the system have been processed in accordance
with this rule.
à User Validity: An alarm rule with user validity is only valid for the creator of this
rule. For example, a user specifies an Alarm Filtering Rule. Then the system
only filters received alarms in accordance with this rule for this user and displays
required alarms on the client of this user. Other users are not affected by the rule.
6-4

à Backward Validity: An alarm rule with backward validity is valid for all alarms,
including the alarms reported before the creation of this rule and those reported
after the creation.
à Forward Validity: An alarm rule with forward validity is only valid for alarms
reported after the creation of this rule.
l Storage in Database
This attribute specifies whether the system stores the alarms meeting the conditions
of the rule into the database.
l Transfer via Northbound Interface
This attribute specifies whether the system transfers the alarms meeting the conditions
of the rule to an upper-level Network Management System (NMS) via northbound
interface.
For the attributes description of the previously described alarm rules, refer to Table 6-1.
Table 6-1 Alarm Rule Attribute Descriptions
Alarm Rule Valid Range Storage in Transfer via

Database Northbound
Interface
Alarm Acknowledg- l Global validity Yes Yes

ing Rule l Forward validity
Alarm Clearing Rule l Global validity Yes Yes

l Forward validity
Alarm Display l Global validity or user validity Yes Yes

Filtering l Backward validity
Rule
Save l Global validity or user validity No No
l Forward validity
Alarm Delaying Rule l Global validity Yes Yes

l Forward validity
Alarm Merging Rule l Global validity Yes Yes

l Forward validity
Alarm Persisting l Global validity Yes Yes

Rule l Forward validity
Alarm Counting Rule l Global validity Yes Yes

l Forward validity
Alarm Forwarding l Global validity Yes Yes

Alarm Masking Rule l Global validity No No

l Forward validity
6-5

Alarm Rule Valid Range Storage in Transfer via

Database Northbound
Interface
Alarm Restraining l Global validity Yes Yes

Alarm Triggering l Global validity Yes Yes

Script Rule l Forward validity
Notification Filtering l Global validity No No

Repeated l Global validity No No

Notification Filtering l Forward validity
Rule
6.2 Alarm Rule Management Operations

Before any alarm rule management operation, the Rule Setting tab in the client window
must be opened, see Figure 6-1.
Figure 6-1 Rule Setting Tab
To open Rule Setting tab, perform either of the following operations:

l On the menu bar, select Fault > Setting > Rule Setting.
l On the Management tab in the navigation pane, double-click the Rule Setting node.
The NetNumen U31 system supports managing different types of alarm rules through
appropriate toolbar buttons or shortcut menus. For a description of alarm rule management
operations, refer to Table 6-2.
6-6

Table 6-2 Alarm Rule Management Operations
Operation Toolbar Button Shortcut Menu Description
Create an alarm rule - Creates an alarm rule of a particular

type.
Modify an alarm rule Modify Modifies the settings of an existing

alarm rule.
Enable an alarm rule Enable Enables an alarm rule.
Disable an alarm rule Disable Disables an alarm rule.
Delete an alarm rule Delete Deletes an unnecessary alarm rule.
Refresh alarm rules - Refreshes the information of all

alarm rules by synchronizing the
latest alarm rule information from the
NetNumen U31 server.
View related rules - Relative rule Displays other rules related to an

alarm rule.
Note:
For the operations of creating and modifying alarm rules, the NetNumen U31 system
records the information of the user who performs the operations, and the operation time.
This record can be queried subsequently for tracing the relevant operations.
6.3 Creating an Alarm Rule

Context
The procedures for creating different types of alarm rules are similar except for the setting
of some special parameters. The following procedure only provides a general procedure
for creating an alarm rule. For details on how to set special parameters for a specific rule,
refer to the sections corresponding to the type of the alarm rule.
Steps
l On the menu bar, select Fault > Setting > Rule Setting.
l On the Management tab in the navigation pane, double-click the Rule Setting
node.
6-7

The Rule Setting tab is displayed, see Figure 6-2.
Figure 6-2 Rule Setting Tab
2. On the toolbar of the Rule Setting tab, click . The New dialog is displayed, see
Figure 6-3.
Figure 6-3 Selecting an Alarm Rule Type
3.
6-8

Note:
For the description about special parameters for a specific rule, refer to the subsequent
sections corresponding to each rule type.
In the New dialog box, select an alarm rule type, and then click OK. Depending on the
selected alarm rule type, the corresponding dialog box is displayed.
4. Set the conditions for the new rule, and then click OK. The created alarm rule is
displayed in the rule list on the Rule Setting tab.
6.3.1 Creating an Alarm Acknowledging Rule

This procedure describes how to create an alarm acknowledging rule.
Prerequisite
The Rule Setting tab is opened in the client window.
Steps
1. On the toolbar of the Rule Setting tab, click . The New dialog box is displayed, see
Figure 6-4.
6-9

Figure 6-4 New Dialog Box
2. Select Alarm Acknowledging Rule, and then click OK. The Alarm Acknowledging
Rule dialog box is displayed with two tabs. By default, the Basic tab is displayed, see
Figure 6-5.
6-10

Figure 6-5 Alarm Acknowledging Rule Dialog Box (Basic Tab)
3. On the Basic tab, perform the following operations:

a. Enter a name and additional information in the Name box and the Description
box for the rule to be created.
b. Select an initial status for the new rule: Activated or Suspended.
c. Select the time for taking the acknowledgement action: While Reporting (when
alarms are reported) or While Restoring (when alarms are cleared).
4. Click the Condition tab. The Condition tab is displayed with three sub-tabs. By
default, the Location sub-tab is displayed, see Figure 6-6.
6-11

Figure 6-6 Alarm Acknowledging Rule Dialog Box (Condition Tab-Location)
Note:
l If All NEs and All Codes on the Location tab and Alarm Code tab are selected
respectively, a Confirm dialog box is displayed after OK is clicked.
l If no special condition is set on the Others tab, the system considers that all the
options are selected by default.
5. On the Location sub-tab, select the NEs whose alarms require automatic
acknowledgement.
6. Click the Alarm Code sub-tab. The Alarm Code sub-tab is displayed, see Figure 6-7.
6-12

Figure 6-7 Alarm Acknowledging Rule Dialog Box (Condition Tab-Alarm Code)
7. On the Alarm Code sub-tab, select the alarm codes for acknowledging the
corresponding alarms.
8. Click the Others sub-tab. The Others sub-tab is displayed, see Figure 6-8.
6-13

Figure 6-8 Alarm Acknowledging Rule Dialog Box (Condition Tab-Others)
9. On the Others sub-tab, perform the following operations:

a. Set a period for acknowledging alarms raised during this period.
b. Select alarm type(s) for acknowledging alarms of particular types.
c. Select severity level(s) for acknowledging alarms at particular severity levels.

d. Set an IP address for acknowledging alarms of a specific NE, and/or enter a
keyword for acknowledging alarms by the content of alarm remark.
10. Click OK. The created alarm rule is displayed in the rule list on the Rule Setting tab.
After the alarm acknowledging rule is created and activated, the system automatically
acknowledges the alarms that meet the specified conditions when they are received
or cleared.
6.3.2 Creating an Alarm Clearing Rule

This procedure describes how to create an alarm clearing rule.
Prerequisite
6-14

Steps
Figure 6-9.
2. Select Alarm Clearing Rule, and then click OK. The Alarm Clearing Rule dialog
box is displayed with two tabs: Basic and Condition. By default, the Basic tab is
displayed.
Note:
The instructions for setting the parameters on the Condition tab for an alarm clearing rule
are similar to those for an alarm acknowledging rule. For detailed instructions, refer to
XXX.
6-15

4. Click the Condition tab. The Condition tab is displayed with three sub-tabs:
Location, Alarm Code, and Others. By default, the Location sub-tab is displayed.
5. Set the parameters on the three sub-tabs to specify the alarms to be cleared.
After the alarm clearing rule is created and enabled, the system forcibly clears the
alarms that meet the specified conditions upon receiving them and store these alarms
as history alarms.
6.3.3 Creating an Alarm Filtering Rule

This procedure describes how to create an alarm filtering rule.
Prerequisite
Steps
Figure 6-10.
6-16

2. Select Alarm Filtering Rule, and then click OK. The Alarm Filtering Rule dialog box
is displayed with two tabs. By default, the Basic tab is displayed, see Figure 6-11.
6-17

Figure 6-11 Alarm Filtering Rule Dialog Box (Basic Tab)
Note:
If Hiding is selected, you can set the validity range of the new rule:
l Valid for all users: the rule is valid for all users.
l Valid only for department: the rule is valid only for the designated department
l Valid only for admin: the rule is valid only for the administrator.
If Save is selected, the filtered alarms are neither displayed in the client nor saved in
the database.
c. Select a filtering mode: Hiding or Discarding.
6-18

Note:
The instructions for setting the parameters on the Condition tab for an alarm filtering rule
XXX.
5. Set the parameters on the three sub-tabs to specify the alarms to be filtered.
On the Others tab, click Advanced. The Advanced dialog box is displayed, where
you can set the alarm object type, alarm object ID, and board type.
After the alarm filtering rule is created and enabled, the system filters the alarms that
meet the specified conditions. The filtered alarms are not displayed on the client GUI.
6.3.4 Creating an Alarm Delaying Rule

This procedure describes how to create an alarm delaying rule.
Prerequisite
Steps
Figure 6-12.
6-19

2. Select Alarm Delaying Rule, and then click OK. The Alarm Delaying Rule dialog box
is displayed with two tabs. By default, the Basic tab is displayed, see Figure 6-13.
6-20

Figure 6-13 Alarm Delaying Rule Dialog Box (Basic Tab)
Note:
The default delay time is 10 seconds. Only the alarms that have not been cleared in
10 seconds will be reported and displayed on the client GUI. The range of delay time
is from 10 to 1800 seconds.
c. Enter a number or click the upper arrow of the Delay time spin box to set the delay
time. If Discard the alarms cleared during the day is selected, the discarded
alarms will neither be displayed on the client GUI nor stored in the database.
6-21

Note:
The instructions for setting the parameters on the Condition tab for an alarm delaying
rule are similar to those for an alarm acknowledging rule. For detailed instructions, refer
to XXX.
5. Set the parameters on the three sub-tabs to specify the alarms to be processed after
the delay time.
6.3.5 Creating an Alarm Merging Rule

This procedure describes how to create an alarm merging rule.
Prerequisite
Steps
Figure 6-14.
6-22

2. Select Alarm Merging Rule, and then click OK. The Alarm Merging Rule dialog box
is displayed with three tabs: Basic, Condition, and Action. By default, the Basic tab
is displayed.
Note:
The instructions for setting the parameters on the Condition tab for an alarm merging rule
XXX.
The NEs and alarm codes must be specified on the Location tab and Alarm Code tab.
6-23

5. Set the parameters on the three sub-tabs to specify the alarms to be merged.
6. Click the Action tab. The Action tab is displayed, see Figure 6-15.
Figure 6-15 Alarm Merging Rule Dialog Box (Action Tab)
Note:
The merging action cannot be modified once the alarm merging rule is successfully
created.
7. Specify the alarm that will be displayed on the client GUI to represent the other merged
alarms.
The options are:
l Display one of the merged alarms
l Report a new alarm
To enable the system to report a new alarm to represent the merged alarms, perform
the following operations:
a. Set a severity level for the new alarm.
b. Enter additional information of the new alarm in the New Alarm Remark box.
6-24

After the alarm merging rule is created and activated, the system merges the alarms
that meet the specified conditions. Only one of the merged alarms or a newly-raised
alarm is displayed on the client GUI, representing all the other merged alarms. If one of
the merged alarm is displayed on the client GUI but this alarm is cleared, the system
selects and displays another alarm to represent the other merged alarms. You can
click the plus sign before the displayed alarm to view all the merged alarms.
The merged alarms not displayed on the client GUI are regarded as invisible alarms
in the system. When querying active alarms, you can select Invisible to display the
merged alarms in the query results. For details, refer to “”.
6.3.6 Creating an Alarm Persisting Rule

This procedure describes how to create an alarm persisting rule.
Prerequisite
Steps
Figure 6-16.
6-25

2. Select Alarm Persisting Rule, and then click OK. The Alarm Persisting Rule dialog
box is displayed with three tabs: Basic, Condition, and Action. By default, the Basic
tab page is displayed.
Note:
The instructions for setting the parameters on the Condition tab for an alarm persisting
to XXX.
6-26

5. Set the parameters on the three sub-tabs to specify the alarms required to follow the
rule.
Figure 6-17 Alarm Persisting Rule Dialog Box (Action Tab)
7. On the Action tab, perform the following operations:

a. Enter a number in the Alarm Persisting Duration spin box.
b. Select a unit from the drop-down list after it to set the duration threshold.
For the persisting duration range, refer to Table 6-3.
Table 6-3 Persisting Duration Range
Duration Range Unit
[10, 86400] Second
[1, 1440] Minute
[1, 24] Hour
c. Select a persisting state: Unacknowledged State or Active state, for counting

the duration of persisting unacknowledged alarms or active alarms.
d. Select the system action when the duration of the alarm meeting the specified
conditions exceeds the threshold: Severity level raise or Create new alarm.
l If Raise the Severity Level is selected, select the severity level(s) that the
alarms are upgraded to.
6-27

l If Create a New Alarm is selected, select a severity level for the new alarm
to be reported, and enter the information of the new alarm.
After the alarm persisting rule is created and activated, the system counts the
persisting time of the unacknowledged alarms or active alarms that meet the specified
conditions. Once the persisting time exceeds the threshold, the system will upgrade
the severity level of such alarms or report a new alarm.
The system clears the newly-reported alarm upon the state change of the persisting
alarm, for example, the active alarm becomes a history alarm, or the unacknowledged
alarm gets acknowledged.
6.3.7 Creating an Alarm Counting Rule

This procedure describes how to create an alarm counting rule.
Prerequisite
Steps
Figure 6-18.
6-28

2. Select Alarm Counting Rule, and then click OK. The Alarm Counting Rule dialog
tab page is displayed.
Note:
The instructions for setting the parameters on the Condition tab for an alarm counting
to XXX.
6-29

5. Set the parameters on the three sub-tabs to specify the alarms to be counted.
Figure 6-19 Alarm Counting Rule Dialog Box (Action Tab)

a. Set the counting period, frequency threshold, and severity level of the new alarm
to be reported.
For example, use the default settings: the counting period is 20 seconds, the
frequency threshold is 10, and the severity level of the alarm to be reported is
critical.
b. Enter a remark for the new alarm as needed.
After the alarm counting rule is created and activated, the system starts counting the
times of occurrence upon receiving the first alarm that meets the specified conditions.
Once the frequency of this alarm during a counting period is found threshold, the
system raises a new alarm, which indicates the detailed alarm information, such as
the severity level, the original alarm and the current frequency.
If the alarm is reported again before the counting period ends, the system updates the
frequency information of the newly-raised alarm instead of raising another new alarm.
Upon the ending of the counting period, the system clears the raised alarm and starts
the counting of alarms in the new period.
6-30

6.3.8 Creating an Alarm Forwarding Rule

This procedure describes how to create an alarm forwarding rule.
Prerequisite
l The Rule Setting tab is opened in the client window.
l The mail server and/or SMS module have been properly configured in Configuration
Center. You can use either the short message forwarding method or the E-mail
forwarding method, or use both methods as required.
Steps
Figure 6-20.
2. Select Alarm Forwarding Rule, and click OK. The Alarm Forwarding Rule dialog
tab is displayed, see Figure 6-21.
6-31

Figure 6-21 Alarm Forwarding Rule Dialog Box (Basic Tab)
a. Enter a name and additional information in the Name text box and the Description
text box for the rule to be created.
c. To forward specific alarms when they are cleared, select Support Forwarding
Alarm on Clearing.
d. To forward the statistical information of specific alarms, select Support
Forwarding Alarm Statistics.
Note:
The instructions for setting the parameters on the Condition tab for an alarm forwarding
to XXX.
6-32

5. Set the parameters on the three sub-tabs to specify the alarms to be forwarded.
Figure 6-22 Alarm Forwarding Rule Dialog Box (Action Tab)

a. Under User information, enter E-mail address(es) in the Email text box, and
phone number(s) in the Phone text box.
If the E-mail and phone number information of the personnel have been set in the
system, you can click the Address button to select the E-mail address and phone
number in the displayed dialog box.
You can select Email and Phone simultaneously, which indicates that both the
E-mail forwarding method and the short message forwarding method are used.
b. Under Forward type, select Forward when alarms are reported or Forward
when alarms persist for over.
For example, to forward the alarms meeting the forwarding conditions after 30
minutes every hour, select Forward when alarms persist for over, enter 30 in
the spin box after the option button, and select Every.
c. To forward the alarms on special day(s), select Forward on special day, select
By week or By month, and then select the day(s) under Day setting.
d. To forward the alarms on special hour(s) in a day, select Forward at special
hour(s), and then select the day(s) under Time setting.
6-33

After the alarm forwarding rule is created and activated, the system forwards the
information of the alarms that meet the forwarding conditions to the specified
personnel via a short message and/or E-mail.
6.3.9 Creating an Alarm Masking Rule

This procedure describes how to create an alarm masking rule.
Prerequisite
Steps
Figure 6-23.
6-34

2. Select Alarm Masking Rule, and then click OK. The Alarm Masking Rule dialog
box is displayed with two tabs: Basic and Condition. By default, the Basic tab is
displayed.
Note:
The instructions for setting the parameters on the Condition tab for an alarm masking
to XXX.
On the Location sub-tab, only started NE agents and NEs managed by them are optional.
The NEs must be specified on the Location tab.
5. Set the parameters on the three sub-tabs to specify the alarms to be masked.
After the alarm masking rule is created and activated, the corresponding NE agent or
NE discards the alarms that meet the specified conditions. As a result, these alarms
are not reported to the NetNumen U31 system.
6.3.10 Creating an Alarm Triggering Script Rule

This procedure describes how to create an alarm triggering script rule.
Prerequisite
Steps
Figure 6-24.
6-35

2. Select Alarm Triggering Script Rule, and then click OK. The Alarm Triggering
Script Rule dialog box is displayed with two tabs: Basic and Condition. By default,
the Basic tab is displayed, see Figure 6-25.
6-36

Figure 6-25 Alarm Triggering Script Rule Dialog Box (Basic Tab)
3. On the Basic tab, set the parameters as required.

For a description of the parameters for alarm triggering script rule, refer to Table 6-4.
Table 6-4 Alarm Triggering Scrip Rule Parameter Descriptions
Name Rule name
Description Rule description
Rule state Select an initial status for the new rule. The options are:
l Activated
l Suspended
Alarm quantity l A single alarm persists in the specified duration: One

condition-meeting alarm is raised.
l Multiple alarms exist at the same time: Two or more
condition-meeting alarms are raised.
Trigger the script when l Alarms are reported: The script is triggered when the
condition-meeting alarms are reported.
l Alarms persist for: The script is triggered when the
condition-meeting alarms exist for a specified time.
l Alarms are cleared: The script is triggered when the
condition-meeting alarms are cleared.
6-37

Script file The script file to be triggered when the rule parameters are met.
Execute the script on l NE: The script is executed on the NE.

l EMS server: The script is executed on the EMS server.
If A single alarm persists in the specified duration is selected, proceed to Step 4

and Step 5.
If Multiple alarms exist at the same time is selected, proceed to Step 6.
Note:
For a description of the parameters on the Condition tab, refer to XXX.
The NEs and alarm codes must be specified on the sub-tabs of the Condition tab.
5. Set the parameters on the three sub-tabs to specify the alarm(s) that can trigger the
execution of the MML script.
6. On the Condition tab, perform the following operations to add the alarms for triggering
the MML script:
a. Click Add. The Alarm Trigger Script Rule Condition dialog box is displayed,
see Figure 6-26.
6-38

Figure 6-26 Alarm Triggering Script Rule Condition Dialog Box (Condition
Tab-Location)
b. Select the NEs and alarm codes on the Location and Alarm Code tabs to specify
the alarm.
c. Click OK.
After the alarm triggering script rule is created and enabled, the system executes the
specified script file when the duration of a specified alarm or multiple alarms exceeds
the specified limit.
If the selected MML script is modified after the creation of the alarm triggering script
rule, you need to modify this rule by selecting this MML script again to invalidate the
modifications.
6.3.11 Creating a Notification Filtering Rule by NE Type

This procedure describes how to create a notification filtering rule.
Prerequisite
Steps
Figure 6-27.
6-39

2. Select Notification Filtering Rule, and then click OK. The Notification Filtering Rule
dialog box is displayed with two tabs: Basic and Condition. By default, the Basic tab
is displayed.
Note:
The instructions for setting the parameters on the Condition tab for a notification
filtering rule are similar to those for an alarm acknowledging rule. For detailed
instructions, refer to XXX.
Location, Notification Code, and Others. By default, the Location sub-tab is
displayed.
6-40

5. Set the parameters on the three sub-tabs to specify the notifications to be filtered.
6. Click OK. The created notification rule is displayed in the rule list on the Rule Setting
tab.
After the notification filtering rule is created and enabled, the system automatically
filters the notifications that meet the specified conditions upon receiving them. The
filtered notifications are not displayed on the client GUI or stored in the database of
the system.
6.3.12 Creating a Repeated Notification Filtering Rule

This procedure describes how to create a rule for filtering repeated notifications.
Prerequisite
Steps
Figure 6-28.
6-41

2. Select Repeated Notification Filtering Rule, and then click OK. The Repeated
Notification Filtering Rule dialog box is displayed, see Figure 6-29.
6-42

Figure 6-29 Repeated Notification Filtering Rule Dialog Box

4. Click the Condition tab. The Condition tab is displayed with two sub-tabs: Location
and Notification Code.
Note:
The instructions for setting the parameters on the Condition tab for a repeated
notification filtering rule are similar to those for an alarm acknowledging rule. For
detailed instructions, refer to XXX.
5. Set the parameters on the two sub-tabs to specify the notifications to be filtered.
6. Click OK. The created rule is displayed in the rule list on the Rule Setting tab.
After the repeated notification filtering rule is created and enabled, the system
automatically filters repeated notifications that meet the specified conditions upon
receiving them. The filtered notifications are not displayed on the client GUI or stored
in the database of the system.
6-43

6.3.13 Creating an Alarm Restraining Rule by NE

This procedure describes how to create an alarm restraining rule by NE.
Prerequisite
Steps
Figure 6-30.
2. Select Alarm Restraining Rule by NE, and then click OK. The Alarm Restraining
Rule by NE dialog box is displayed with three tabs: Basic, Root Alarm, and
Correlated Alarm. By default, the Basic tab is displayed, see Figure 6-31.
6-44

Figure 6-31 Alarm Restraining Rule by NE Dialog Box (Basic Tab)

Note:
Only one NE and one alarm code can be selected for specifying the root alarm. Multiple
NEs and alarm codes can be selected for specifying correlated alarms.
4. Click the Root Alarm tab. The Root Alarm tab is displayed with two sub-tabs:
Location and Alarm Code. By default, the Location sub-tab is displayed.
5. Select an NE and an alarm code on the two sub-tabs to specify the root alarm, for
example, select the NE 220 and the alarm code Loss of Level 1 reference source
clock (198026129), see Figure 6-32.
6-45

Figure 6-32 Alarm Restraining Rule by NE Dialog Box (Root Alarm Tab-Alarm Code)
Note:
An alarm cannot be defined as a root alarm or a correlated alarm at the same time. If
an alarm is selected as a root alarm in an alarm restrain rule, it cannot be selected as a
correlated alarm in another alarm restrain rule.
6. Click the Correlated Alarm tab. The Correlated Alarm tab is displayed with two
sub-tabs: Location and Alarm Code. By default, the Location sub-tab is displayed,
see Figure 6-33.
6-46

Figure 6-33 Alarm Restraining Rule by NE Dialog Box (Correlated Alarm

Tab-Location)
7. Select the NE(s) and alarm code(s) on the two sub-tabs to specify the correlated
alarm(s), for example, select the NEs 220 and 20, and select the alarm codes Loss of
Level 2 reference source clock (198026128) and Loss of Level 3 reference source
clock (198026127).
After the rule is set as described in the previous example, if the NE 220 reports the
alarm Loss of Level 1 reference source clock (198026129), the alarms Loss of
Level 2 reference source clock (198026128) and Loss of Level 3 reference source
clock (198026127) reported by the NEs 220 and 20 are not displayed.
6.3.14 Creating an Alarm Restraining Rule by NE Type

This procedure describes how to create an alarm restraining rule by NE Type.
Prerequisite
6-47

Steps
Figure 6-34.
2. Select Alarm Restraining Rule by NE Type, and then click OK. The Alarm
Restraining Rule by NE Type dialog box is displayed with two tabs: Basic and
Condition. By default, the Basic tab is displayed. See Figure 6-35.
6-48

Figure 6-35 Alarm Restraining Rule by NE Type Dialog Box (Basic Tab)

Note:
Only one NE type can be selected on the NE Type sub-tab.
4. Click the Condition tab. The Condition tab is displayed with three sub-tabs: NE Type,
Root Alarm Code, and Correlated Alarm Code. By default, the NE Type sub-tab is
6-49

Figure 6-36 Alarm Restraining Rule by NE Type Dialog Box (Condition Tab Page-NE
Type)
5. Select an NE type.
Note:
Only one root alarm code can be selected on the Root Alarm Code sub-tab.
6. Click the Root Alarm Code sub-tab page. The Root Alarm Code sub-tab is displayed,
see Figure 6-37.
6-50

Figure 6-37 Alarm Restraining Rule by NE Type Dialog Box (Condition Tab
Page-Root Alarm Code)
7. Select a root alarm code.

8. Click the Correlated Alarm Code sub-tab page. The Correlated Alarm Code sub-tab
is displayed, see Figure 6-38.
6-51

Page-Correlated Alarm Code)
9. Select one or multiple consequential alarm code(s).

After the alarm restraining rule by NE type is created and activated, the specified
consequential alarm(s) is not displayed when the specified root alarm is reported or
already exists in the system.
6-52

Chapter 7
Alarm Parameter Settings
Table of Contents
Setting an Alarm Box..................................................................................................7-1
Modifying Handling Suggestions for an Alarm ............................................................7-4
Alarm Severity Management ......................................................................................7-6
Customizing an Alarm Code .......................................................................................7-9
Modifying the Cause Description of an Alarm ...........................................................7-13
Setting the Alarm Forward Template.........................................................................7-15
Merging Intermittent Alarms......................................................................................7-17
Setting an Alarm Prompting Rule..............................................................................7-18
Customizing Alarm Sounds and Colors ....................................................................7-21
Creating an Alarm-Suppressing Plan Task................................................................7-24
7.1 Setting an Alarm Box

This procedure describes how to add the information of an alarm box in the NetNumen
U31 system.
You can add the information of an alarm box and configure the alarm box in the NetNumen
U31 system. When the network connection between the NetNumen U31 system and the
alarm box is normal, the system transfers the information of required alarms to the alarm
box.
Context
An alarm box provides the following functions:
l Collects alarm information and alarm clearing notifications from an EMS.
l Displays the received alarms on an LCD screen.
l Turns on alarm indicators.
l Produces alarm sounds.
l Forwards the collected alarm notifications and alarm clearing notifications to relevant
personnel via a short message by its built-in SMS module.
Before being used, an alarm box must be configured in the NetNumen U31 system. In
accordance with the settings, the NetNumen U31 establishes a connection to the alarm
box, over which alarm information is transferred to the alarm box. Also, you can set
conditions for forwarding specific alarms to the alarm box.
NetNumen U31 supports the following alarm box-related operations:
l Adding an alarm box
7-1

l Modifying the settings of an alarm box

l Activating an alarm box
l Suspending an alarm box
l Refreshing the settings of alarm boxes
l Exporting and import alarm box settings
Prerequisite
The physical link between the NetNumen U31 system and the alarm box to be added is
normal.
The IP address and port number of the alarm box is known on the NetNumen U31.
Steps
l On the menu bar, select Fault > Setting > Alarm Box Setting.
l On the Management tab in the navigation pane, double-click the Alarm Box
Setting node.
The Alarm Box Setting tab is displayed, see Figure 7-1.
Figure 7-1 Alarm Box Setting Tab
2. On the toolbar of the Alarm Box Setting tab, click . The Alarm Box dialog box is
7-2

Chapter 7 Alarm Parameter Settings
Figure 7-2 Alarm Box Dialog Box
3. Set the required parameters. For a description of the alarm box parameters, refer to
Table 7-1.
Table 7-1 Alarm Box Dialog Box Parameter Descriptions
Name Alarm box name.
Description Description of the alarm box.
7-3

Initial State Initial state of the alarm box.

l Activated: When rule-meeting alarms are reported, the system
will send the alarms to the alarm box.
l Suspended: When rule-meeting alarms are reported, the system
will not send the alarms to the alarm box.
IP IP address of the alarm box.
Server Port The port number of the NetNumen U31 server used to connect to the
alarm box. The value cannot be modified.
Detect button To detect whether the alarm box can be connected.
Display Alarm Severity Specifies the severities of alarms to be displayed on the LCD screen of
the alarm box.
Alarm Severity Specifies the severities of alarms which will trigger the alarm sound.
Alarms send to alarm Select the severities of alarms to be sent to the alarm box.
box
Advanced button Becomes available after the alarms to be sent to the alarm box are
specified.
To set advanced conditions that restrict the alarm sending, perform
i. Click the Advanced button. The Condition dialog box is displayed.
ii. Select the NEs, alarm codes, reporting time, and/or alarm types on
the Location, Alarm Code, and Others tabs to specify the alarms
to be sent to the alarm box. Click OK.
4. Click OK. The added alarm box is displayed on the Alarm Box Setting tab. The
NetNumen U31 system establishes a connection to the added alarm box. The alarms
meeting the conditions will be sent by the NetNumen U31 system to the alarm box.
7.2 Modifying Handling Suggestions for an Alarm

This procedure describes how to modify user-defined handling suggestions for an alarm.
The NetNumen U31 provides handling suggestions for each alarm and notification for
reference. After maintaining the network and the EMS for a long time, you can summarize
alarm processing experiences and supplement the contents of handling suggestions in the
system.
7-4

Context
You can supplement, search for, import, and export handling suggestions. The
supplemented handling suggestions are saved as user-defined handling suggestions for
reference.
Steps
l On the menu bar, select Fault > Setting > Handling Suggestion Setting.
l On the Management tab in the navigation pane, double-click the Handling
Suggestion Setting node.
2. Select an alarm code in the Resource Type tree. The reason code, reason
description, default handling suggestions, and user-defined handling suggestions of
this alarm are displayed on the Handling Suggestion Setting tab, see Figure 7-3.
Figure 7-3 Handling Suggestion Setting Tab
For a description of the buttons on the Handling Suggestion Setting tab, refer to
Table 7-2.
Table 7-2 Button on Handling Suggestion Setting Tab
Button Description
To filter the alarm handling suggestions. enter a keyword

in the Click to enter the keyword to filter text box, and
then click .
The alarm codes containing the keyword are displayed in
the Resource Type tree. You can select an alarm code
and view its handling suggestions.
7-5

Button Description
Export Exports existing handling suggestions to an XML, TXT,

HTM, PDF, XLS, CSV, PRN, or XLSX file.
Import Imports handling suggestions from an XLS or CSV file to

the User-defined Suggestions area .
The Default Suggestions are not modified.
3. Under User-defined Suggestions, enter the handling suggestions, and then click
Save.
7.3 Alarm Severity Management

7.3.1 Overview
Alarms can be classified into four types depending on the severity of the failures causing
them:
l Critical alarm
l Major alarm
l Minor alarm
l Warning
NetNumen U31 assigns a default severity level to each alarm, which can be modified as
needed. The modification impacts all alarms corresponding to the alarm code reported by
all NEs. You can also create a severity regrading rule to specify the severity of the alarms
reported by specific NEs.
Before any operation on alarm severity, perform either of the following step to open the
Severity Regrading Setting tab page in the client window:
l On the menu bar, select Fault > Setting > Severity Regrading Setting.
l On the Management tab in the navigation pane, double-click the Severity Regrading
Setting node.
Figure 7-4 shows an example of the Severity Regrading Setting tab, on which
WRNC(20413) is selected from the Code Group drop-down box on the toolbar.
Figure 7-4 Severity Regrading Setting Tab
7-6

The toolbar on the upper part of the Severity Regrading Setting tab offers some shortcut
buttons for managing alarm severity.
For a description of the shortcut buttons, refer to Table 7-3.
Table 7-3 Severity Regrading Setting Tab Toolbar Buttons
Button Function
Exports all the alarm severity settings to an XML, TXT, HTM, PDF, XLS,
or CSV file.
Imports customized severity settings from an XLS or CSV file.
Creates a severity regrading rule to specify the severity level of alarms

reported by specific NEs in accordance with an alarm code.
Modifies an existing severity regrading rule.
Deletes an existing severity regrading rule.
Saves the modification of alarm severity.
Restores the default severity settings.
Refreshes the alarm severity list.
Searches for a specific severity regrading rule.
7.3.2 Resetting the Severity Level of an Alarm

This procedure describes how to reset the severity level of an alarm.
Context
Note:
Only the custom severity of each alarm can be modified. The default severity level cannot
be modified.
Steps
1. On the Severity Regrading Setting tab page, select the group of the alarm to be
regraded from the Code Group drop-down list on the toolbar. All alarms of the selected
group are displayed.
7-7

Note:
The Custom Severity drop-down list lists the three severity levels other than the default
one.
2. On the row of the alarm to be regraded, click the drop-down box in the Custom
Severity column, and then select a new severity level. A red exclamatory mark (!) is
displayed in the corresponding cell on the Modify Flag column.
Note:
The severity level of the alarms received by the system before the regrading remains
unchanged. The new severity level only takes effect on the alarms received by the system
after the reset.
In addition, the severity regrading is only valid in the NetNumen U31 system, which does
not impact the alarms in NEs and their Operation and Maintenance Modules (OMMs).
3. Click on the toolbar to save the modification.

After the modification is saved, the exclamatory mark in the corresponding cell on the
Modify Flag column disappears. The severity level of the alarm is changed.
7.3.3 Creating a Severity Regrading Rule for Specific Managed NEs

This procedure describes how to create a severity regrading rule.
Context
To apply the customized severity level on the alarms reported by specific NEs, you can
create a severity regrading rule on the basis of the corresponding alarm code.
Steps
1. On the Severity Regrading Setting tab page, select the group of the required alarm
from the Code Group drop-down list on the toolbar. All alarms of the selected group
are displayed.
2. Click the row of the alarm code as the template for the new severity regrading rule,
such as 15010001 (Performance Data Delayed), and then click on the toolbar.
The Regrade Severity dialog box is displayed, see
7-8

Figure 7-5 Regrade Severity Dialog Box
3. Select the target NEs or NE types, for example, ME (UMTS)(315) and click OK. A plus
sign is displayed before the selected alarm code.
4. Click the plus sign to display the created severity regrading rule, see Figure 7-6.
Figure 7-6 Created Severity Regrading Rule
5. On the row of the severity regrading rule, click the drop-down box in the Custom
Severity column, and then select a new severity level, for example, minor.
6. Click on the toolbar. The severity level of the alarms (corresponding to the 15010001
alarm code) reported by the specified NE ME (UMTS)(315) is Minor, and the severity
level of the alarms reported by the other NEs is Warning.
7.4 Customizing an Alarm Code

This procedure describes how to customize a performance threshold alarm.
7-9

Context
In addition to predefined alarm codes, the NetNumen U31 system also supports custom
settings of some alarm codes, such as performance threshold alarms and product-specific
public alarms. You can specify the name and severity level for such alarms in accordance
with the actual situation of the managed network.
Note:
The available alarm codes that can be customized vary with the version of the NetNumen
U31 system.
Steps
l On the menu bar, select Fault > Setting > Alarm Code Description Setting.
l On the Management tab in the navigation pane, double-click Alarm Code
Description Setting under the Setting node.
The Alarm Code Description Setting tab page is displayed, see.
Figure 7-7 Alarm Code Description Setting Tab (1)
2. From the Code Group drop-down list, select a group and click OK. The custom alarm
codes for the selected group are listed, see Figure 7-8.
7-10

Figure 7-8 Alarm Code Description Setting Tab (2)
3. Locate the alarm code to be customized, and then perform one of the following
operations:
l Double-click the alarm code.
l Click the alarm code, and then click on the toolbar of the tab.
l Right-click the alarm, and click Modify in the shortcut menu.
The Alarm Code Description Setting dialog box is displayed, see Figure 7-9.
7-11

Figure 7-9 Alarm Code Description Setting Dialog Box
Note:
The severity of a performance threshold alarm in this dialog box can be configured
because the actual severity of this alarm vary with the value of the corresponding
performance index. For example, if the system detects that the value of the
performance index is located in the threshold range for critical severity level, it will
report a threshold alarm as a critical alarm.
For an alarm whose severity can be set, a Modified Severity drop-down list is
available under Severity in the Alarm Code Description Setting dialog box.
4. Under Modified Name, enter a new name for the alarm code.
5. Click OK. The alarms that have the customized alarm code are displayed on the client
GUI with the specified name and severity level.
7-12

On the Alarm Code Description Setting tab, you can also perform the following
operations by clicking the corresponding buttons on the toolbar:
l Export the alarm codes that can be customized to an XML, TXT, HTM, PDF, XLS,
CSV, PRN, or XLSXfile.
l Import the modification of customized alarm codes from an XLS, XLSX, or CSV
file.
l Refresh the alarm codes displayed in the client window to get the latest information
of these alarm codes from the server.
l Locate an alarm record by clicking the Find icon and entering the keyword.
7.5 Modifying the Cause Description of an Alarm

This procedure describes how to modify the description of probable causes of an alarm.
Note:
This function is not applicable to CDMA NEs.
Context
The NetNumen U31 system provides probable causes for each alarm code for reference.
You can modify the description of probable causes when necessary.
Steps
l On the menu bar, select Fault > Setting > Reason Setting.
l On the Management tab in the navigation pane, double-click Reason Setting
under the Setting node.
The Reason Setting tab is displayed, see Figure 7-10.
7-13

Figure 7-10 Reason Setting Tab
2. Locate the alarm code whose causes are to be modified, and then perform either of
l Double-click the alarm code.
l Click the alarm code, and then click on the toolbar of the tab.
l Right-click the alarm code, and click Modify on the shortcut menu.
The Reason Setting dialog box is displayed, see Figure 7-11.
7-14

Figure 7-11 Reason Setting Dialog Box
3. In the Modified Name area, enter new probable causes for the alarm code.
4. Click OK.
7.6 Setting the Alarm Forward Template

This procedure describes how to set the alarm forward template.
Context
When the alarm forwarding function is used, the system forwards the information of
required alarms via E-mail or a short message in accordance with the forward template.
The system provides a default forward template that determines the content and format
7-15

of alarm information in an E-mail or a short message. You can customize the forward
template as required.
Steps
l On the menu bar, select Fault > Setting > Forwarding Template Setting.
l On the Management tab in the navigation pane, double-click Forwarding
Template Setting under the Setting node.
The Forwarding Template Setting dialog box is displayed, see Figure 7-12.
Figure 7-12 Forwarding Template Setting Dialog Box
7-16

Note:
After modifying the fields in a box, you can click the corresponding Verify button to check
the validity of the fields.
2. Under SMS Template, Mail Subject, and Mail Contents, edit the fields and formats
for a short message, E-mail subject, and E-mail content.
3. Click OK.
7.7 Merging Intermittent Alarms

This procedure describes how to set the conditions for merging intermittent alarms.
Context
The system may receive multiple alarms of the same alarm code from an NE in a short
time. These alarms are regarded as intermittent alarms. You can set a rule to merge such
alarms into one alarm. When multiple alarms meet the rule, the system displays only a
new merged alarm with a “+” sign before it. When all the intermittent alarms are cleared,
the merged alarms will be cleared a week later.
Steps
l On the menu bar, select Fault > Setting > Intermittent Alarm Setting.
l On the Management tab in the navigation pane, double-click Intermittent Alarm
Setting under the Setting node.
The Intermittent Alarm Setting dialog box is displayed, see Figure 7-13.
7-17

Figure 7-13 Intermittent Alarm Setting Dialog Box
2. To enable the intermittent alarm merging function, select the Process intermittent
alarm check box.
Note:
The default merging condition is that five alarms of the same alarm code are reported by
the same NE in one minute.
3. Modify the time and the number of alarms to specify the merging condition.
4. Click OK. A message confirming the successful setting of merging conditions is
displayed.
5. Click OK. The system merges intermittent alarms in accordance with the setting.
7.8 Setting an Alarm Prompting Rule

This procedure describes how to set an alarm prompting rule for specific alarms.
Context
In the NetNumen U31 system, you can set a prompting rule for concerned alarms. A
prompt dialog box opens or alerting sounds are produced when these alarms are received.
Steps
l On the menu bar, select Fault > Setting > Alarm Prompting Setting.
7-18

l On the Management tab in the navigation pane, double-click Alarm Prompting

The Alarm Prompting Setting dialog box is displayed, see Figure 7-14.
Figure 7-14 Alarm Prompting Setting Tab
2. Click on the toolbar.

The Alarm Prompting Setting dialog box is displayed with two tabs. By default, the
Basic tab is displayed, see Figure 7-15.
Figure 7-15 Alarm Prompting Setting Dialog Box
3. On the Basic tab, set the alarm prompting rule.

a. Enter a name and the additional information to be added in the Name and
Description boxes.
b. Select an initial status for the rule: Activated or Suspended.
c. Select a prompting mode: Notify by Dialog or Notify by Sound.
7-19

If Notify by Sound is selected, you can change the alerting sound by clicking the
Choose button and selecting another sound file. Enter a number in the Times of
Repetition spin box to set the repeat times of the sound.
4. Click the Condition tab. The Condition tab is displayed with four sub-tabs: Location,
Alarm Code, Probable Cause, and Others.
5. Set the conditions on the four sub-tabs to specify the alarms to be prompted when
they are reported.
6. Click OK. The created alarm prompting rule is displayed on the Alarm Prompting
Setting tab. And if the alarm prompting rule is enabled, the system will prompt the
occurrence of alarms meeting the specified conditions in sound or displays a dialog
box, see Figure 7-16.
Figure 7-16 Alarm Prompting
On the Alarm Prompting Setting tab, you can also manage the existing alarm
prompting rules by using the shortcut buttons on the toolbar.
For a description of the shortcut buttons, refer to Table 7-4.
Table 7-4 Alarm Prompting Setting Tab Toolbar Buttons
Button Function
Modifies an existing alarm prompting rule.
Deletes an alarm prompting rule.
Activates an alarm prompting rule.
Suspends an alarm prompting rule.
Refreshes the information of alarm prompting rules.
7-20

Button Function
Opens the alarm prompting dialog box again. If multiple alarm prompting
rules have been made, the open dialog box displays all the alarms
meeting the conditions of all these rules.
7.9 Customizing Alarm Sounds and Colors

This procedure describes how to customize alarm sounds and colors.
Context
Different sounds and colors are used to indicate alarms of different severity levels.
Prerequisite
The sound file(s) to be used is available.
Steps
1. In the client window, perform any of the following operations:
l On the menu bar, select Fault > Setting > Alarm Sound and Color Setting.
l On the menu bar, select System > Customize > Alarm Sound Color Setting.
l On the Management tab in the navigation pane, double-click Alarm Sound Color
The Alarm Sound and Color Setting dialog box is displayed with two tabs. By default,
the Sound Setting tab is displayed, see Figure 7-17.
7-21

Figure 7-17 Alarm Sound and Color Setting dialog box (Sound Setting Tab Page)
2. On the Sound Setting tab, select the sounds for different alarm severity levels.
Note:
If Sound According to the Highest Severity Unacknowledged Alarm is selected,
the system will produce alarm sounds in accordance with the highest severity of
existing unacknowledged alarms.
If Receiving Alarm Message is selected, the system will produce alarm sounds upon
receiving new alarms. You can also select Sound When Restoring, and then click
the Setting button to set the sound files for the system to produce alarm sounds when
alarms are cleared.
a. To select the sound for critical alarms, click the Choose button corresponding to
Critical. In the displayed Open dialog box, find and select the sound file, and then
click the Open button.
b. To listen the sound file selected for critical alarms, click the corresponding Play
button.
7-22

c. To mute the sound of critical alarms, select the corresponding Mute check box.
d. To determine when the system generates alarm sounds, select a sound model.
e. To restore the default settings of alarm sounds (that is, use the default sound files),
click Restore to Default Sound.
3. Click the Color Setting tab. The Color Setting tab is displayed, see Figure 7-18.
Figure 7-18 Alarm Sound and Color Setting Dialog Box (Color Setting Tab Page)
4. On the Color Setting tab, set the colors for different alarms or click Restore to Default
Color.
For example, to set the color for critical alarms, do either of the following:
l Click the Critical drop-down list, and select a new color by clicking the
corresponding color box.
l Click the Critical drop-down list, and click Other Colors. In the displayed Color
Setup dialog box, select or set a new color and click OK.
5. Click OK.
7-23

7.10 Creating an Alarm-Suppressing Plan Task

This procedure describes how to create an alarm-suppressing plan task.
Context
A suppressing plan task suppresses the alarms reported during the operations such
as engineering cut-over, and changeover. During task execution, when the first
condition-meeting alarm is reported, the system generates a new alarm as the primary
alarm. The reported alarm becomes a secondary alarm. The alarms reported later are all
treated as the secondary alarms of that primary alarm.
Steps
1. On the main menu of the NetNumen U31 system, select Fault > Suppress Plan Task
Management. The Suppress Plan Task Management tab is displayed, see Figure
7-19.
Figure 7-19 Suppress Plan Task Management Tab
2. On the toolbar, click . The Suppress Plan Task dialog box is displayed, see Figure
7-20.
7-24

Figure 7-20 Suppress Plan Task Dialog Box
3. Set parameters in the Suppress Plan Task dialog box.

For a description of the related parameters, refer to Table 7-5.
Table 7-5 Suppress Plan Task Dialog Box Parameter Descriptions
Task Name Indicates the name of the task.
Task Type Indicates the task type. The options are:

l Rearrange Test: task for network
changeover
l Resect and Joint: task for network cut-over
l Others: task for other cases
Task Status Indicates the initial status of the task after

creation. The options are: Activate and
Suspend
7-25

Task Period Indicates the task execution period:

l Effective Temporarily: specifies a duration
time for a task that runs once.
l Effective Everyday: specifies a duration
time for a task that runs every day.
The time is based on the time zone of the
district where the service is located.
Detail Indicates the remarks for the task.
4. Click the NE tab. The NE tab is displayed, see Figure 7-21.
Figure 7-21 NE Tab
5. Select an NE type, and specify the NEs on the tab.
6. Click OK. The system suppresses the alarms that meet the specified conditions.
7-26

Figures
Figure 1-1 Composition of the Fault Management System ........................................ 1-2
Figure 1-2 Fault Management Window ..................................................................... 1-7
Figure 2-1 Alarm Monitoring Tab ............................................................................... 2-4
Figure 2-2 Notification Monitoring Tab....................................................................... 2-5
Figure 2-3 Alarm Monitor by NE Tab ......................................................................... 2-6
Figure 2-4 Tab for Monitoring Active Alarms of an NE ............................................... 2-7
Figure 2-5 Tab for Monitoring Active Major Alarms of an NE ..................................... 2-7
Figure 2-6 Alarm Monitoring by NE Type Tab ............................................................ 2-8
Figure 2-7 Tab for Monitoring Active Alarms of an NE Type....................................... 2-9
Figure 2-8 Tab for Monitoring Active Major Alarms of an NE Type............................. 2-9
Figure 3-1 Query Active Alarms Dialog Box (Location Tab) ....................................... 3-7
Figure 3-2 Query Active Alarms Dialog Box (Alarm Code Tab) .................................. 3-8
Figure 3-3 Query Active Alarms Dialog Box (Probable Cause Tab) ........................... 3-9
Figure 3-4 Query Active Alarms Dialog Box (Time Tab)........................................... 3-11
Figure 3-5 Query Active Alarms Dialog Box (Others Tab)........................................ 3-12
Figure 3-6 Advanced Dialog Box for Active Alarm Query ........................................ 3-13
Figure 3-7 Query Results of Active Alarms.............................................................. 3-13
Figure 3-8 Query Results of Active Alarms (with the History Alarms Pane) ............. 3-15
Figure 3-9 Query History Alarms Dialog Box (Location Tab).................................... 3-17
Figure 3-10 Advanced Dialog Box........................................................................... 3-18
Figure 3-11 Extended Clear Type Dialog Box.......................................................... 3-19
Figure 3-12 Query Results of History Alarms .......................................................... 3-19
Figure 3-13 Query Notifications Dialog Box............................................................. 3-20
Figure 3-14 Notification Query Results.................................................................... 3-21
Figure 4-1 Default Statistic Setting Dialog Box (Location Tab)................................... 4-3
Figure 4-2 Default Statistic Setting Dialog Box (Alarm Code Tab).............................. 4-4
Figure 4-3 Default Statistic Setting Dialog Box (Others Tab)...................................... 4-5
Figure 4-4 Alarm Frequency Statistics By Alarm Code_Top 10 ................................. 4-6
Figure 4-5 Alarm Basic Statistic Dialog Box (Basic Tab)............................................ 4-8
Figure 4-6 Preview of Statistical Result ..................................................................... 4-8
Figure 4-7 Alarm Basic Statistic Template Dialog Box (Condition Tab) ...................... 4-9
Figure 4-8 Basic Statistical Result of History Alarms ............................................... 4-10

Figure 4-9 History Alarm Busy-time Statistic Dialog Box (Basic Tab) ....................... 4-11
Figure 4-10 History Alarm Busy-time Statistic Dialog Box (Condition Tab)............... 4-12
Figure 4-11 Statistical Result of History Alarms in Busy Hours ................................ 4-13
Figure 4-12 History Alarm Important-AlarmCode Statistics Dialog Box (Location
Tab) ...................................................................................................... 4-15
Figure 4-13 History Alarm Important-AlarmCode Statistics Dialog Box (Alarm Code
Tab) ...................................................................................................... 4-16
Figure 4-14 Statistical Result of History Alarms with the Important Alarm
Codes ................................................................................................... 4-16
Figure 4-15 New History Alarm Basic Statistic Template Dialog Box ....................... 4-17
Figure 4-16 Timing Statistic Task Management Tab ................................................ 4-20
Figure 4-17 Statistic Task Dialog Box...................................................................... 4-21
Figure 4-18 Custom Execution Time Area............................................................... 4-22
Figure 4-19 Timing Export Task Management Tab .................................................. 4-24
Figure 4-20 Timing Export Alarm Task Dialog Box (Basic Tab) ................................ 4-25
Figure 4-21 Custom Execution Time Area............................................................... 4-26
Figure 4-22 Timing Export Alarm Task Dialog Box (Condition Tab).......................... 4-27
Figure 4-23 Alarm Panel ......................................................................................... 4-28
Figure 4-24 VIP Site Alarm Statistics Tab................................................................ 4-31
Figure 5-1 Forward Alarm Dialog Box ....................................................................... 5-5
Figure 5-2 Select Users Dialog Box .......................................................................... 5-6
Figure 5-3 Details of an Active Alarm ........................................................................ 5-8
Figure 5-4 Details of a History Alarm......................................................................... 5-9
Figure 5-5 Handling Suggestions of an Alarm ......................................................... 5-10
Figure 5-6 Alarm Acknowledging Rule Dialog Box (Basic Tab) ................................ 5-13
Figure 5-7 Alarm Acknowledging Rule dialog box (Condition Tab)........................... 5-14
Figure 5-8 Related Rules Dialog Box ...................................................................... 5-15
Figure 5-9 Topology Management Window ............................................................. 5-16
Figure 5-10 Rack Diagram ...................................................................................... 5-17
Figure 5-11 Print Setup Dialog Box (General Tab)................................................... 5-18
Figure 5-12 Print Setup Dialog Box (Page Setup Tab)............................................. 5-19
Figure 5-13 Print Setup Dialog Box (Advanced Tab) ............................................... 5-20
Figure 5-14 Synchronize Active Alarms Dialog Box................................................. 5-22
Figure 5-15 Synchronize History Alarms Dialog Box ............................................... 5-24
Figure 6-1 Rule Setting Tab ...................................................................................... 6-6
Figure 6-2 Rule Setting Tab ...................................................................................... 6-8
II

Figures
Figure 6-3 Selecting an Alarm Rule Type .................................................................. 6-8

Figure 6-4 New Dialog Box ..................................................................................... 6-10
Figure 6-5 Alarm Acknowledging Rule Dialog Box (Basic Tab) ................................ 6-11
Figure 6-6 Alarm Acknowledging Rule Dialog Box (Condition Tab-Location) ........... 6-12
Figure 6-7 Alarm Acknowledging Rule Dialog Box (Condition Tab-Alarm
Code) ................................................................................................... 6-13
Figure 6-8 Alarm Acknowledging Rule Dialog Box (Condition Tab-Others) .............. 6-14
Figure 6-9 New Dialog Box ..................................................................................... 6-15
Figure 6-10 New Dialog Box ................................................................................... 6-17
Figure 6-11 Alarm Filtering Rule Dialog Box (Basic Tab) ......................................... 6-18
Figure 6-13 Alarm Delaying Rule Dialog Box (Basic Tab)........................................ 6-21
Figure 6-15 Alarm Merging Rule Dialog Box (Action Tab)........................................ 6-24
Figure 6-17 Alarm Persisting Rule Dialog Box (Action Tab) ..................................... 6-27
Figure 6-19 Alarm Counting Rule Dialog Box (Action Tab) ...................................... 6-30
Figure 6-21 Alarm Forwarding Rule Dialog Box (Basic Tab) .................................... 6-32
Figure 6-22 Alarm Forwarding Rule Dialog Box (Action Tab)................................... 6-33
Figure 6-25 Alarm Triggering Script Rule Dialog Box (Basic Tab) ............................ 6-37
Figure 6-26 Alarm Triggering Script Rule Condition Dialog Box (Condition
Tab-Location)........................................................................................ 6-39
Figure 6-29 Repeated Notification Filtering Rule Dialog Box ................................... 6-43
Figure 6-31 Alarm Restraining Rule by NE Dialog Box (Basic Tab) ......................... 6-45
Figure 6-32 Alarm Restraining Rule by NE Dialog Box (Root Alarm Tab-Alarm
Code) ................................................................................................... 6-46
Figure 6-33 Alarm Restraining Rule by NE Dialog Box (Correlated Alarm
Tab-Location)........................................................................................ 6-47
III

Figure 6-35 Alarm Restraining Rule by NE Type Dialog Box (Basic Tab)................. 6-49
Page-NE Type) ..................................................................................... 6-50
Page-Root Alarm Code)........................................................................ 6-51
Page-Correlated Alarm Code)............................................................... 6-52
Figure 7-1 Alarm Box Setting Tab ............................................................................. 7-2
Figure 7-2 Alarm Box Dialog Box .............................................................................. 7-3
Figure 7-3 Handling Suggestion Setting Tab ............................................................. 7-5
Figure 7-4 Severity Regrading Setting Tab................................................................ 7-6
Figure 7-5 Regrade Severity Dialog Box ................................................................... 7-9
Figure 7-6 Created Severity Regrading Rule............................................................. 7-9
Figure 7-7 Alarm Code Description Setting Tab (1) ................................................. 7-10
Figure 7-8 Alarm Code Description Setting Tab (2) ................................................. 7-11
Figure 7-9 Alarm Code Description Setting Dialog Box ........................................... 7-12
Figure 7-10 Reason Setting Tab.............................................................................. 7-14
Figure 7-11 Reason Setting Dialog Box................................................................... 7-15
Figure 7-12 Forwarding Template Setting Dialog Box.............................................. 7-16
Figure 7-13 Intermittent Alarm Setting Dialog Box................................................... 7-18
Figure 7-14 Alarm Prompting Setting Tab................................................................ 7-19
Figure 7-15 Alarm Prompting Setting Dialog Box .................................................... 7-19
Figure 7-16 Alarm Prompting .................................................................................. 7-20
Figure 7-17 Alarm Sound and Color Setting dialog box (Sound Setting Tab
Page).................................................................................................... 7-22
Figure 7-18 Alarm Sound and Color Setting Dialog Box (Color Setting Tab
Page).................................................................................................... 7-23
Figure 7-19 Suppress Plan Task Management Tab ................................................. 7-24
Figure 7-20 Suppress Plan Task Dialog Box ........................................................... 7-25
Figure 7-21 NE Tab................................................................................................. 7-26
IV

Tables
Table 1-1 Fault Management Menus ......................................................................... 1-7
Table 1-2 Fault Management Buttons on the Main Toolbar ....................................... 1-8
Table 3-1 Arrow Button Function Descriptions........................................................... 3-7
Table 3-2 Buttons and Drop-Down List Boxes on the Toolbar of the Alarm Query
Result Tab.............................................................................................. 3-14
Table 4-1 Toolbar Buttons for Managing the Statistical Result ................................. 4-10
Table 4-2 Toolbar Buttons for Managing the Statistical Result ................................. 4-13
Table 4-3 Shortcut Menu Items for Managing Statistics Template............................ 4-18
Table 4-4 Custom Execution Time Parameters........................................................ 4-22
Table 4-5 Toolbar Buttons for Managing Timing Statistic Tasks ............................... 4-23
Table 6-1 Alarm Rule Attribute Descriptions .............................................................. 6-5
Table 6-2 Alarm Rule Management Operations......................................................... 6-7
Table 6-3 Persisting Duration Range....................................................................... 6-27
Table 6-4 Alarm Triggering Scrip Rule Parameter Descriptions ............................... 6-37
Table 7-1 Alarm Box Dialog Box Parameter Descriptions .......................................... 7-3
Table 7-2 Button on Handling Suggestion Setting Tab ............................................... 7-5
Table 7-3 Severity Regrading Setting Tab Toolbar Buttons ........................................ 7-7
Table 7-4 Alarm Prompting Setting Tab Toolbar Buttons.......................................... 7-20
Table 7-5 Suppress Plan Task Dialog Box Parameter Descriptions ......................... 7-25

04 OM - AC3202 - E03 - 0 RAN EMS Fault Management

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

04 OM - AC3202 - E03 - 0 RAN EMS Fault Management

Uploaded by

Copyright:

Available Formats

NetNumen™ U31 R18

Unified Element Management System

Revision No. Revision Date Revision Reason

R1.0 2013-01-29 First edition

Serial Number: SJ-20130125151349-006

Publishing Date: 2013-01-29 (R1.0)

SJ-20130125151349-006|2013-01-29 (R1.0) ZTE Proprietary and Confidential

Chapter 2 Alarm and Notification Monitoring .......................................... 2-1

Chapter 3 Alarm and Notification Query .................................................. 3-1

SJ-20130125151349-006|2013-01-29 (R1.0) ZTE Proprietary and Confidential

Chapter 4 Alarm Statistics......................................................................... 4-1

SJ-20130125151349-006|2013-01-29 (R1.0) ZTE Proprietary and Confidential

Chapter 5 Alarm and Notification Management....................................... 5-1

Chapter 6 Alarm Rule Management .......................................................... 6-1

SJ-20130125151349-006|2013-01-29 (R1.0) ZTE Proprietary and Confidential

Chapter 7 Alarm Parameter Settings ........................................................ 7-1

SJ-20130125151349-006|2013-01-29 (R1.0) ZTE Proprietary and Confidential

What Is in This Manual

1, Fault Management Provides an overview of the fault management system of NetNumen

SJ-20130125151349-006|2013-01-29 (R1.0) ZTE Proprietary and Confidential

Caution: indicates a potentially hazardous situation. Failure to comply

Note: provides additional information about a certain topic.

SJ-20130125151349-006|2013-01-29 (R1.0) ZTE Proprietary and Confidential

1.1 Fault Management System

SJ-20130125151349-006|2013-01-29 (R1.0) ZTE Proprietary and Confidential

Figure 1-1 Composition of the Fault Management System

l NetNumen U31 server

SJ-20130125151349-006|2013-01-29 (R1.0) ZTE Proprietary and Confidential

1.2 Fault Management Functions

1.3 Fault Indication

SJ-20130125151349-006|2013-01-29 (R1.0) ZTE Proprietary and Confidential

1.4 Alarm Classification

1.4.1 Active Alarm and History Alarm

1.4.2 Alarm Classification by Fault Severity

SJ-20130125151349-006|2013-01-29 (R1.0) ZTE Proprietary and Confidential

1.4.3 Alarm Classification by Fault Type

1.4.4 Alarm Classification by Resource Type

SJ-20130125151349-006|2013-01-29 (R1.0) ZTE Proprietary and Confidential

l Alarms reported by the EMS server

à WCDMA Radio Network Controller (RNC) alarms

1.5 General Alarm Handling Flow

1.6 Introduction to the Fault Management Window

SJ-20130125151349-006|2013-01-29 (R1.0) ZTE Proprietary and Confidential

Figure 1-2 Fault Management Window

1. Menu bar 3. Navigation pane 5. Message bar

1.6.2 Fault Management Menus

Table 1-1 Fault Management Menus

Menu Command Function

Active Alarm Monitoring Monitors alarms.

Notification Monitoring Monitors notifications.

Active Alarm Monitoring by Monitors alarms by NE.

Active Alarm Monitoring by Monitors alarms by NE type.

Query Active Alarms Queries active alarms.

Query History Alarms Queries history alarms.

Query Notifications Queries notifications.

SJ-20130125151349-006|2013-01-29 (R1.0) ZTE Proprietary and Confidential

Menu Command Function

Timing Statistic Task Manages scheduled statistical tasks.

Timing Export Task Manages scheduled export tasks.

Suppress Plan Task Manages scheduled alarm suppressing tasks.

Alarm Panel Enables or disables alarm indicators on the alarm panel.

Synchronize Active Alarms Synchronizes active alarms from all NEs.

Synchronize History Alarms Synchronizes history alarms from all NEs.