Meeting
Hello. Let me introduce myself. I'm Sue.
Hi Sue. My name's James.
Nice to meet you.
Pleased to meet you too.
Greeting
Actually, I think we met last year.
Oh, that's right. I remember now.
It's good to see you again.
And you!
How is your colleague, Bob?
He's very well. He sends his regards.
Please give him my best wishes too. So, welcome to London.
Thank you very much. It's nice to be here.
Did you have a good trip?
It was o.k. My flight was a little delayed.
Inviting
Would you like to join me for dinner?
Oh, I'd love to, but I have to work this
evening.
How about going out for lunch now?
Alright. That would be nice. Where shall
we go?
Let's try the new Japanese restaurant.
How far is it?
It's nearby. Shall we walk?
Yes, let's go on foot.
Getting through
Good morning. How can I help you?
I'd like to speak to Mrs Miles, please.
Who's calling, please?
This is Peter.
May I have your surname, please?
It's Judge.
I'm sorry. I didn't catch that. Could you
spell it for me, please?
Sure. It's J-U-D-G-E.
Welcoming
Please have a seat and make yourself comfortable.
Thanks.
May I offer you something to drink?
Yes, I'd love some coffee, please.
Here you are.
This smells great. Thanks a lot.
You're welcome.
May I have some milk?
Sure. The milk is over there. Help yourself. Would you
like some biscuits?
No, I'm not hungry. Thank you.
Shall we go and meet my colleagues?
Yes, that's a good idea. Let's do that.
Here we are. Where would you like to sit? O.K. we can have dessert instead.
Let's sit by the window.
Finishing
Ordering
Thank you for a lovely meal. I really
Are you ready to order?
enjoyed it.
No, I can't choose. What would you
You're welcome. Shall I ask the waiter for
recommend?
the check?
Their sushi is delicious.
Yes, please. I have to go back to work
O.K. I'll have that. What about you?
now.
I'll have the same. Would you like a
Do you think I must leave a tip?
starter?
No, you don't have to. The menu says that
No, I'll just have the main course.
service charge is included.
Hold the line, please. I'll put you Certainly. May I have your number?
through. Yes, it's 0207 9885061.
Thank you. This is a bad line. Could you repeat that
louder, please?
Leaving a message
0207 9885061.
Sorry to keep you waiting.
Let me read that back to you: 0207
That's alright.
9885061. Is that right?
Mrs Miles's line is busy. Would you
Yes, that's correct.
like to leave a message for her?
When is the best time to call you?
No, could you ask her to call me back,
please?
She can call me any time today. I'm Perfect. Mrs Miles will return your call Thank you. Goodbye.
available all day. as soon as possible.
Changing an appointment Shall we say 10 a.m.?
I'm afraid I can't make our appointment this Friday. Let me check my diary. Oh, no, not 10. Can you manage 11?
That's alright. Would you like to make another appointment? No, I have another appointment at 11.
Yes, please. Let's arrange a new one. Would 11:30 suit you?
Shall we postpone it until next week? Only if I bring my other appointment forward.
Making an appointment Is that convenient?
Actually, I need to see you urgently. Are you available Yes, I think I can arrange that.
tomorrow? Thank you. I really appreciate your flexibility.
No, I'm afraid I'm busy tomorrow. How about the day after You're welcome.
tomorrow? I'm sorry for the inconvenience.
Yes, Wednesday suits me well. Don't worry about it.
Would you prefer the morning or the afternoon? I'll see you at half past eleven on Wednesday.
I'd prefer the morning. Yes, see you then.
Meeting
Hello. Let me introduce myself. I'm Sue. 

Hi Sue. My   James.

Nice to   .

 to   too.

Greeting Welcoming

 , I think we   last year. Please have a   and make   comfortable.

Thanks. 
Oh, that's   . I   now.
May I   you   to drink?
It's good to   you   .
And you!  Yes,   some coffee, please.

 is your   , Bob?  are.

He's very   . He sends   . This   great. Thanks   .

Please   him my best wishes too. So,   to You're   .

London.
 I   some milk?
Thank you very much. It's nice to   .
Sure. The milk is   .   yourself.   
 you   a good trip?
you   some biscuits?
It was o.k. My   was a little   .
No, I'm not   . Thank you.

 go and   my colleagues?

Yes, that's a   .   do that.

Inviting, Ordering, Finishing

Would you like to join me for dinner? 

Their sushi is   .
Oh,   to, but I   work this evening.
O.K. I'll   that. What   you?
 going out for lunch now?
I'll   the   . Would you like a   ?
Alright. That   nice. Where   go?
No, I'll just have the   .
 the new Japanese restaurant.
O.K. We can have dessert   .
 is it?
Thank you for a lovely   . I really   .
It is   .   walk?
You're welcome. Shall I   the   for the   ?
Yes, let's go   .
Yes, please. I have to   to work now.
Here we are. Where   to sit?
Do you think I must   a tip?
Let's sit   .
No, you don't   . The   says that service   
Are you   to   ? is included.

No, I can't   . What would you   ?

Getting through, Leaving a message
Good morning. How can I help you? 
Mrs Miles's   is   . Would you like to   
I'd like to   Mrs Miles, please. a message for her?

 , please? No,   you ask her to   me   , please?

 Peter. Certainly.   I   your number?

Yes, It's 0207 9885061. 
 I   your   , please?
It's Judge.  This is a   . Could you   that louder, please?
0207 9885061. 
I'm sorry. I   that.   you   it for me,
please? Let me   that   to you: 0207 9885061. Is

 . It's J-U-D-G-E. that   ?

Yes, that's correct. 
 the   , please. I'll   
When is the   to call you?
you   .
Thank you.  She can call me   today. I'm   all day.

Sorry to   you   . Perfect. Mrs Miles will   your call   possible.
Thank you. Goodbye. 
That's   .

Changing an appointment, Making an appointment

I'm afraid I can't make our appointment this Friday. 

Let me   my   . Oh, no, not 10. Can you   
That's   . Would you like to   appointment? 11?
Yes, please. Let's   a new one.
No, I have   appointment at 11.
Shall we   it until next week?
Would 11:30   you?
Actually, I need to see you   . Are you   tomorrow?
Only if I   my other appointment   .
No, I'm   I'm busy tomorrow. 
Is that   ?
 the day after tomorrow?
Yes, I think I can   that.
Yes, Wednesday   me   .
Thank you. I really   your flexibility.
 you   the morning or the afternoon?
You're welcome. 
 the morning.
I'm sorry for the   .
 we   10 a.m.? Don't   it.

I'll see you   half   eleven   Wednesday.

Yes, see you   .