MANAGEMENT INTRODUCTION

 Management is a process which brings together

OBJECTIVES resources and unites them in such a way, that
collectively, they achieve goals and objectives in
1. Define Management the most efficient manner possible
2. Differentiate Management Styles
3. Cite the Importance of the Seven M’s of NATURE AND SCOPE OF MANAGEMENT
Management
4. Decision Making and Process  The nature of management can be described as
5. Enumerate the Different Management Process and follows:
Activities involving Each Process o Multidisciplinary
o Dynamic nature of principles
CONCEPT OF MANAGEMENT o Relative, not absolute principles
o Management: Science or Art
 The term management is used in three alternative
ways: o Management as profession
o Management as a discipline; o Universality of Management
 Field of study
IMPORTANCE OF MANAGEMENT
 Techniques and function
 Profession itself The importance of management can be traced in the
o Management as a group of people; and following contexts:
o Management as a process
 Activities in management Effective Utilization of Resources
 POSDICON
 In human resources
DEFINITIONS o Hiring individuals in a specific position
o Considering the skill and experience
 F.W. Taylor— “Art of knowing what you want to do  Preparation of Product
and then seeing that it is done the best and o Use a good procedure that takes less time
cheapest way” o More production
 Henry Fayol— “To Manage is to forecast, to plan, to
organize, to command, to coordinate, and to control” Development of Resources
 Peter F. Drucker— “Management is work and as
such it has its own skills, its own tools, and its own  In human resources
techniques” o Train and motivate people
o Enhance their skills to benefit the company
“Management is the art of getting things done through
and with people” To Incorporate Innovations

Different Context of Defining Management Integrating Various Interest Groups

 There are four such orientations have been adopted Stability in the Society
in defining management process:
MANAGEMENT
o Production- or efficiency-oriented
 Based on F.W. Taylor CONCEPT
o Decision-oriented
o People-oriented
o Function-oriented
 Similar to what Henry Fayol mentioned

 Management is defined as the art and science of

planning, organizing, directing, and controlling
human efforts and resources for the general good
within the organizational framework
o Resources (human, materials, and capital)
o Resources could be use inside or outside
 MANAGEMENT FEATURES MANAGEMENT PROCESS
 The manager in the pharmacy cannot always
determine in advance what will be the final
consequences of decisions pertaining to the
activities of the pharmacy
 A good pharmacy manager will prepare plans,
organize all available resources, staff the pharmacy,
direct activities, and control action. It is then
necessary to know what management is all about

KEY CONCEPTS
 MANAGE— is a verb, meaning to control the
movement or behavior of, to lead or to direct, or to
succeed in accomplishing (Allee, 1990)
 MANAGER— related to and manages his
environment, to meet its goals
 ADMINISTRATOR is one who adopts to his
environment in order to survive in it and obtain
sustenance in it

Organizations. People working together and

coordinating their actions to achieve specific goals

Goal. A desired future condition that the organization

seeks to achieve

Management. The process of using organizational

resources to achieve the organization’s goals
IS MANAGEMENT AN ART OR A SCIENCE? Resources. Organizational assets and includes: Man,
Machinery, Materials, and Money
ART SCIENCE
Practical know how Empirical Derived ORGANIZATIONAL PERFORMANCE
Technical skills Critically tested
Concrete results General Principles  Managers use resources effectively and efficiently to
Cause and effect satisfy customers and to achieve goals
Creativity o Efficiency: A measure of how well resources
relationship
Personalized nature Universal applicability is used to achieve a goal
o Effectiveness: A measure of the
appropriateness of the goals chosen (are
these the right goals?), and the degree to
which they are achieved

SIGNIFICANCE OF STUDYING MANAGEMENT IN

PHARMACY
 Universality of Management
 Reality of Work
 Self-employment
 Interdependence

1. The use of strategic planning both in hospital and

community settings resulted to:
2. Interdependence among departments/ groups
resulted to positive impact on the commitment of
pharmacists

3. Studies showed that the pharmacists need more

training during their professional education in order
to achieve excellence in clinical service

4. A good pharmacy manager will benefit from a

heightened sensitivity towards the need of all
patients and efforts to carry product that appeal to a
specific population

5. In foreign countries, a good pharmacy manager

deals with issues regarding third-party payers (e.g.
private insurers, government-sponsored programs)
and so the pharmacist must be able to identify which
payer affords to provide quality patient care while
maintaining an appropriate level of profit