1 Name of

INTRODUCTION TO HOSPITALITY AND TOURISM INDUSTRY

Course/Module
2 Rationale for the This course provides an overview of the scope and different functional areas
inclusion of the in hospitality industry management such as front office, room division, food &
course beverage, maintenance, marketing and human resources.

3 1. Describes the nature and structure of the hospitality industry

Objectives 2. Explains the contemporary issues relevant to the industry
3. Provides generic business skills that are required in hospitality industry
Upon completion of this module, students should be able to:
4
1. Identify career opportunities in the hospitality industry.
2. Describe the scope and different function areas commonly found in the
hospitality industry.
Learning outcomes
3. Explain the role and types of information technologies in use within the
hospitality and tourism industry.
4. Appreciate the history, nature, scope and significance of tourism, and
the composition of the tourism industry

Transferable Skills:
Skills and how they
Among the skills are problem solving, creative and critical thinking and
5 are developed and
communication. Students acquire their skills through listening (from lectures),
assessed, Project
speaking (through practical), and reading (from classroom and self-study).
and practical
Assessment is done via assignment, presentation, and final exam
experience and
Internship
This course introduces students to the hospitality industry. It provides an
6 understanding of the hospitality industry as a whole, it provides the student
with a basic understanding of operations in the hospitality industry. Once
Synopsis
simply a place to rest for the night, today’s hotels offer catering services and
conference facilities as well as complete vacation and recreation packages.
This course briefly cover all these functions.

7 Topic Title
1 Introduction to the hospitality industry
2 Hospitality Industry : Past, Present and Future
3 Supply, Demand & Structure
4 Rooms Division
5 Hotel Operations : Housekeeping, Maintenance & Security
6 Kitchen Management
7 Food preparation
8 Hospitality Automation
9 The travel & tourism industry
10 Resorts, Clubs, Attractions & Events

8 Content Outline of the course/module outline/module titles

1. Introduction to Hospitality Industry

 Hospitality Industry and the opportunities
 Trend in the Hospitality Industry
 Career ladders in the hospitality industry
2. Hospitality Industry : Past, Present and Future
 Hotel and Restaurant in the past
 Present time hospitality industry
 The future hospitality industry
3. Supply, Demand & Structure
 Tourism system and the lodging supply
 Hotel business organizational structures
 Marketing and sales
 Bring lodging “supply” and “demand” together
4. Rooms Division.
 Tasks in rooms division
 Job posting in the room division
 Important departments in rooms division
 Guest cycle management
 Career in Rooms Division
5. Hotel Operations : Housekeeping, Maintenance & Security
 Main functions of the housekeeping, engineering and security departments
 Types of hotel operations
 5 main areas of the engineering department
 Various security procedures.
6. Kitchen Management
 Introduction to Kitchen management
 Tasks in kitchen division
 Important departments in Kitchen Division
 Career in Kitchen Division
7. Food preparation
 Main tasks in food preparation
 Role of menu
 Equipment in food service operation
 Sanitation in food service operations.
8. Hospitality Automation
 Components of the computer system-the hardware and software.
 Purpose of the Property Management System(PMS)
 Types and functions of the back office applications
 Computer-based food & beverage system.
 Other types hospitality technology
 Criteria for system selection and implementation.
 9. The travel & tourism industry
 The history of travel
 Tourism industry
 Channel of distribution in tourism
 Travel motivators and tourist attractions
 Types of transport system
 Operations of a travel agency
 Social cost of tourism development
 International and national tourism organization
 The Role and Function of World Travel & Tourism
 Organization (WTTO)
 IATA
 PATA
 ASEANTTA
 The Role and Function of the National Tourism
 Organization in Malaysia
 Tourism Promotion Board
 Ministry of Tourism
 State Tourism Action Councils
 District Levels
 Public and Private Sector Roles in Tourism
 Tourism Contribution to the National Economy
 The roles within tourism
 Organization
 Information Services
 Customer Services
 Tourist Guide Services
 Retail Business
 Factors affecting development and growth
 Positive and Negative Impacts
 1 Political
 2 Social
 3 Cultural
 4 Economical
 5 Environmental
 Key Determinants
 1 Transport
 .2 Increase in Leisure Time
 3 Growth of Personal Disposable Income
 4 Changing Lifestyles
10. Resorts, Clubs, Attractions & Events
 Operations of a resort
 Club operations
 Attractions for the hospitality industry
 Contributions of events to hospitality industry

1. Barrows,C.W, Powers,T., Reynolds,D.R. (2011). Introduction to

9 Main References Management in the Hospitality Industry, 10th Ed. John Wiley
2. Lickorish, L.J. Jenkins, C.L (2013), An Introduction to Tourism.Routledge
3. Chon, K., Maier, T.A. (2010), Welcome to Hospitality: An Introduction.
Delmar Cengage Learning
 1. Walker, J.R. (2010). Introduction to Hospitality Management. 3rd Ed.
Additional
10 Prentice Hall.
References
2. Barrous, C.W. (2008) Management in Hospitality Industry. 9th Ed. Wiley.
Other additional
11 None
information