QUALITY MANAGEMENT SYSTEM

ISO 9001:2015
KINGDOM OF BAHRAIN

PROJECT CONTROL OF NON-CONFORMANCE &

CORRECTIVE ACTION

AMY-QMP-14
REVISION: 0
03-9-2019

EFFECTIVE DATE
01 – 10- 2019

ISSUED BY PROCESS OWNER APPROVED BY

Mr. Gaurav
Name: Mr. Krishnan Ms. Hala
Agarwal
Management Chief Financial
Title: CEO
Representative Officer
1.0 PURPOSE
Signature:
The purpose
of Control of Non-
Conformance is to ensure that any operational or routine work or event that does not conform to the
 PROCEDURE FOR CONTROL OF NON-CONFORMANCE AMY-QMP-02
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AND CORRECTIVE ACTION Date: 02-07-2019

specified requirements or procedures is identified and reviewed for resumption of the non–
conforming work.

2.0 S C O P E

This procedure applies to all processes that fall under the Quality Management System of A. M Yateem
Brothers W. L. L.

3.0 R E S P O N S I B I L I T I E S

 Responsible for the final review and approval authority of this

CEO
procedure
 Responsible for the review and approval authority of this procedure
before submission to CEO
 Responsible for the final review and approval of any non-conformities
Chief Finance Officer and complains raised by the customer, internal processes and/or
(CFO/OM) / Operation against the suppliers
Manager  Responsible for handling client feedback and complaints
 Ensures that there is sufficient provision of resources
 Reviewing the root cause analysis and verifying the corrective actions
 Retains the original records of all non-conformities
 Ensures risk assessment for this process and coordinate with QMR for
documentation and training
 Responsible for conducting the root cause analysis in conjunction
Customer Relationship
with the respective process owners
Officer (CRO)
 Responsible for taking corrective and preventive actions in
coordination with top management
 Responsible for ensuring effectiveness of the corrective actions
 Support for the compliance of internal audit of this procedure as well
as the overall compliance of ISO 9001 requirement
Asst. Manager/QMR
 Verify compliance of documented information as per this procedure
 Authorized trainer for this procedure as per training schedule
 Support for the overall compliance of ISO 9001 requirement as per
Human Resource
procedure for competence analysis and training – AMY-QMP-04

4.0 P R O C E S S D E S C R I P T I O N OF STEPS

4.1 Types of Non-conformance:

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4.1.2 Different types of non-conformities require immediate attention and corrective action. Non-
conformities can be divided into the following types;
1) Incoming goods
 Any material which do not meet the required specifications.
2) Non conformities in projects
 Operational issues
 Contract discrepancy
 Provide service out of scope
 Different in term & condition
 Complaints / Observation / NCR not addressed adequately
 Any incomplete documentation
 Client unsatisfied
 Any internal failure of processes or system

4.2 Identification of Non-Conformance:

4.2.3 Identify Non conformance by monitoring ongoing process or as per above scenario.
4.2.4 Generate non-conformity report on CA template.

4.3 Correction & Corrective Action:

4.3.1 Investigate the problem and identify the appropriate correction and corrective actions.
4.3.2 Address in the following way:
 By taking action to eliminate the detected non conformity.
 If project delays occur then analyze in terms of financial aspects and finally senior
management will take necessary action.
 By authorizing the use of incoming or purchased material, its release or acceptance
under concession by the relevant authority.
 By taking action to exclude its original intended use.
 By taking action appropriately to the effects or potential effects of the non-conformity
where non-conforming product is detected after delivery or use has started.

4.4 Recording & Analysis:

4.4.1 Maintain records of non-conformities by individual department.

4.4.2 Document Controller receives updated CAs from the department and maintains records.
4.4.3 Perform analysis of non-conformance report and discuss in management review meetings

5.0 A P P L I C A B L E T E M P L A T E S

S Description Doc Control No. Retention Has File

N Period
(in years)
1 Corrective Action AMY-QMF-02-01 3
2 CA Log sheet AMY-QMF-02-02 3
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7. 0 D E F I N I T I O N S :

Word / Terminology /
Definitions and Abbreviations
Concept
Conformity Fulfillment of a requirement
Non-conformity Non-fulfillment of a requirement of the standard or its defined procedure
Suggestion Any improvement or suggestion made by any member of staff
Potential Non- Any potential failure in the process
conformance
Correction Rectify the problem without carrying out a root cause analysis
Corrective Action Action to eliminate the cause of a detected non-conformity or other
undesirable situation and avoid re-occurrence   
Root cause Analysis An analysis that assesses the underlying causes of a problem
Verification Confirmation through the provision of objective evidence to prove that
specified requirements have been fulfilled

8. 0 R E V I S I O N S :

Date Author Description

9. 0 C I R C U L A T I O N S :

Name Designation Document Acknowledgement

CEO
CFO/OM
CRO
MIC – Reef Island
SC – Yateem Garden
QMR

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