UNIT Appointments

8 UNIT GOALS telephoning to

finding a suitable time

changing appointments
make appointments

TALKING POINT Look at the pictures of different ways

to keep track of your schedulc.
Which do you usc? Why?
Explain to a partner.

Part A Calling to make an appointment

Language focus
Jenny Young is calling Zaini Lukman to make a business appointment. They have only met once before
Work in pairs. Look at the pictures and cirde the words or phrases in the box Jenny and Zaini might use.

See you then See you later Seeya!

schedule date I'm out all day
I have another appointment tiedup
busy I'm free watch a movie
I can cancel dinner meet my family Hi!

MONDAY 6 THURSDAY 9

am am visit PaJ 11:0o

Mr. J. Porta (GET MAP!D
pn pn
TUESDAY 7 FRIDAY 10

am
am factory tour for BadGirl Cosimetics 1.30
pm AGM pm 5:00 Playing golf with Will
WEDNESDAY8
SATURDAY 11 SUNDAY 12
am AGM am am

pi
pm pm
2Listening

Check () any words or

phrases fro1n the box in 1 Language focus that you hear.
h Listen again and look at Jenny's agenda.

Wlien will Jenny and Zaini meet?

How does Jenny feel about meeting on Friday?

3Vocabulary
Complete these sentences with the words from the box.

visit help meet Come about see then could have tied make can

1 Tekton Industries. Janet See speaking. CanI.

****** ..** . yOu:
2 Can We... . . tomorTOW morning?

We meet next Thursday at 3:00?

4How *****'*'' ****''* ******* Friday then?

5 1 can't... . 1 t on Friday.

6 I'm busy *'********************** *

7 I'm.. ... up until 5:00.

8 ... to go to a meeting.
9 1 have to... ... Our head office.
10 Hi Janet. This is Ray McNabb from Milsord's. I've got the new software I was telling you about.
************' ****
Can I .. . . Over and show it to you?

11 Sure. When ... **************************** We meet?

Thursday at 5:00. See you then.

12 OK. So I'll ** ****************** you on

4Communication activity
sTUDENT A: Look at the information on page 78.
STUDENT B: Look at the information below.
for hotel and restaurant

ou are a salesperson for Fizco, a company

which supplies soft drinks dispensers
at the Sunrise Hotel.
al's. Call Student A, who is the Food and Beverage Manager

drinks dispenser. Here is your

schedule.
A new imprOved
Try to d e an appointment to show
Student your

sales.conference (al day

Thu 16:annual
Mon 13: weekly sale5 meeting
Eri17 annualsales.conferencealday)
ue14 10:00 visitMo Judd at Pizza Palace
Sat 18: Sun 19
Wed 15: 4:00 travel to conference site

I1 o Amnoint n.
 Part B Calling to change an appointment

Listening
Mueller
a Look at the pictures. Jan menie
0i DLLAYED

has an appointment with Frank SO29

0S 3co OELGYtD

Cho this afternoon in Seoul. ACS7 3S 80ARDNG

When she calls him, what will PA2

1330 L.AS CA
AST At
33
she say? With a partner, write
A20
DULAYO
O 55 3 40
down your ideas.

Now listen. Were you correct?

answers with a partner.

b Listen again. Deide if these statements are true (T) o r false (F). Check your

1 They cancelled the appointment.

2 They rescheduled the appointment.
3 They'l meet tomorrow afternoon.
4 Theyll meet tomorrow mnorning.

2 Language focus
a Look at the problem, and suggestion from the dialog in 1 Listening. Then
excuses complete the other
excuses and suggestions, using the words and phrases from the box.

I'm sory, 'm I'm going to be 1l be I'm afraid l'm until put back

Probleem Bxcuse Suggestion

lightdelayed m afraid iny flight has Do you have time to meet me
been delayed. inthe norning?

m sorry, but T'm notgoing

to make it to Seoul in
timeforour appointmenat.

taxi stuck in traffic stuck in traffic Can we . Our

late appointment an hour?7

lost
lost Can you holdon
a little late. I get there?

bWorkwith a partner. How

What excuse would many other problems can you think of that could delay a
you use? What would
you suggest? meuing?
40
 Wednesday 23
10:05 fy to seoul JAL202
Communication activity 2:00 Meet Student A

Thursday 24

look the
at
lormati01 on page 78 3:50 fty to Tokyo JA L209
t iNI ook at the ntorm.ation below

o h.e an appontnient wilh Student A. Your flight to Seoul Mon 19

lay been delayed a l l Sudent A, apologize, and try 9:88: report to bosss
to reschedule
he appoint ment e t e is vour sehedule 1:80

1:88 meet Student A at 2:88 in

Siuation2
my
office
IUDNI Iook at thc information on page 78.
ItDINI R Iook at the intormation below. 3:80

5:00
Student A will call you. Try to solve any problems and 5:38 sales meeting
Ieshedule your appointment if necessary. Here is your schedule. 7.80

Culture focus
Below is part of a newspaper article about punctuality (being on time). Beforeyou read the articde, read
the questions. Then work in pairs to find the answers in the article.

IAccording to the article, do Asians and Westerners have a different opinion about punctuality?
2 According to the article, how do Asians think of time?
3What does the author think managers should do about punctuality problems?

Time to stop excuses for latenesss

BY HARI BEDI

There are some people in every might be OK to be consistently

office who are often late for late because of a traffic jam or a
work. How should a manager parking problem in Asia, while
deal with the problem if his in the West a person who
used such excuses would be
employees come from a variety
considered unreliable.
of cultures, each with a different
Generally, only a small
concept of time? Should he be
number of employees are
patient or should he take action?
frequently late. A manager
Experts tell us that Westerners that a manager should try to break their bad
and Asians approach time differ It might seem

to be more tolerant habits by helping and advising

ently. Asians try to avoid being may have
slaves to time. Westerners about punctuality
with some
them.
cultural groups
than others. It
live with
tight schedules and
deadlines.

country/business?
is punctuallty in your
article? How important
a g r e e o r disagree with the
Unit 7 Messages
Part A 3 Listening
Can I help you?
Paul speaking.
PAUL: Hello, New Century Finance,
Banks, please7
Can I speak to Leigh
sUDA Hello, This is Suda Lalidee. line. Can I take a
message?
she's o n another
hold please I'm sorry, have to cancel it.
Can you but I'm going to
...

PAUL
with Ms. Banks t o m o r r o w ,
have a n appointment
SUDA Uh . .

I 035 6478 9675.

back? My number is
Can you ask her to call m e

PAUL: 035 6478 9675.

sUDA: Yes.
And.. Can I have your name again, please?
PAUL
SUDA: Yes. It's Suda Lalidee.
PAUL: Sorry, can you spell that pleasc?
sUDA: Sure. It's Suda S-U-D-A Lalidee L-A-L-I-D-E-E.

make your appointment

Thank you. I'll tell Ms. Banks that you can't
PAUL
tomorrow and give her your number.

SUDA Thank you so much.

PAUL: You're welcome.
sUDA: Bye.
PAUL: Bye.

Part B 2 Listening3
1 Hi, Bob. Roger look at the designs you sent me and I think Fm ready to make
here. I took a
a

decision. Can you come to my office tomorrow to talk it over? See you tomorrow, I hope.

2 Hello. This is a message for Lena Sampson from Emiko Ando of Net Solutions. I have sent you
the proposal you asked for by email. I'll call again later this week after you have had a chance
to look at it. Thank you.

3 Hello Jamie. This is Mei Lin. How are you? I haven't heard from you about the results of the
survey. Can you call me back? The sales team is anxious to get the data. Thanks. Bye.

Unit 8 Appointments
Part A 2 Listening
voICE Good afternoon, Tufpak.
JENNY: Hello, I'm calling from BK Plastics. Can I speak to Zaini Lukman please?

voICE Just a moment please .

ZAINI:
Hello. Zaini Lukman speaking.
JENNY:
Hi Zaini. It's Jenny Young.
ZAINI: Hi Jenny. How are you?

JENNY:
Good. And you?
ZAINI: Fine.
A Tisten. We have some new products which I think you might be interested in.
ZAINI OK.
 JENNY Uh ... canI come by this week? l'd like to show you what we've got
ZAINI Sure Jenny. I'm kind of busy, but ... well ... Jet me look at my schedule... OK.
JENNY: T'm iree tomorrow all day.
7.AINI Sorry Jenny, I'm out all day Tuesday and Wednesday
I am iree on Thursday and Friday afternoons
JENNY: Hmmm. I'm busy on Thursday. Friday .. I have plans, but..I guess I can cancel
them. Friday afternoon. Is 2 o'clock OK?
ZAINT: 2 o'clock is fine.
ENNY Great. OK . .
well, Tll see you on Friday then.
ZAINI Thanks Jenny. See you then.
JENNY: Bye
ZAINI: Bye.

Part B 1 Listening
RECEPTIONIST: Good morning. Mullins.
JAN: Hello. This is Jan Mueller of Deutsche Telecom. Is Mr. Cho in the office?
RECEPTIONIST: Just a moment Ms. Mueller. I'll check. ... Ms. Mueller?

1AN Yes?

KECEPTIONIST: Ill put you through.

JAN: Thanks.
FRANK: Hello, Ms. Mueller. How are you?
IAN: Fine, thank you ... but ... uh... I'm afraid my flight has been delayed. I'm sorry, but I'm
not going to make it to Seoul in time for our appointment.
FRANK Oh dear. How long is the delay?
JAN: They say two hours, but most of the flights are delayed. I have a feeling it may be longer
than that.
FRANK: Oh, that's a shame. Well, shall we reschedule our appointment for the same time tomorro
afternoon?
JAN
Hmm. I'm afraid I've made another appointment for then. I'm sure you're very busy, but d
you have time to meet me in the morning?
FRANK Sure. I'm free after 10. Is 10:30 OK?

JAN: That's great. Thank you very much Mr. Cho.

FRANK: No problem.
JAN Wel1... I1l look forward to seeing you tomorrowat 10:30 then.
FRANK: OK. And I hope your flight isn't delayed too long.
JAN Me too! Thank you.
FRANK Bye.
JAN Bye.