Unit

7
 1 Warm-up

A Work with a partner. Make a list of 5 types of telephone

　 call.
　 Example: Making a hotel reservation

　 1. _________________________________________________
　 2. _________________________________________________
　 3. _________________________________________________
　 4. _________________________________________________
　 5. _________________________________________________
Answers may vary.

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 1 Warm-up

B Do you or your partner speak English on the

　 telephone? Who do you speak to in English?
　 Example: I speak to David.

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 1 Warm-up

C Walk around the classroom. Ask people who they speak

　 to on the phone. Do they do it in English?
　 Example: A: Who do you speak to on the phone?
　 B: I speak to David.
　 A: Do you speak to him in English?
　 B: Yes, I do. / No, I don’t.

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 2 Dialogue Match

A Listen to people calling Mark, Dave, Jane, and May. Match

　 their locations to their names.
Names Places
• temple 　 • restaurant
• Mark 　• Dave
• office 　　• department
• Jane 　• May
store

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 2 Dialogue Match

U3-T09-1

Jane temple

Mark office

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 2 Dialogue Match

U3-T09-2

May restaurant

Dave department store

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 2 Dialogue Match

U3-T09 script

Dialogue 1
Caller: Hi, Jane. This is Suzy. How are you?
Jane: Hi, Suzy. I’m fine. Sorry, I can’t talk. I’m in the temple.
Caller: OK, speak to you soon.
Dialogue 2
Mark: Good afternoon, this is Mark Yates.
Caller: Hi, Mark, this is Chris. Are you busy?
Mark: Yes, I’m in the office. Can I call you later?
Dialogue 3
Caller: Hi, May. This is John from Blade Computers.
May: Hi, John, this is May. I’m sorry. I’m having dinner now.
Caller: Oh, I won’t disturb you then.
May: Thank you. Goodbye.
Dialogue 4
Dave: Hi, Dave speaking.
Caller: Hi, Dave. This is Jeff. Are you with Carol?
Dave: Hi, Jeff. Yes. We are shopping together.
Caller: Great. Can I speak to her?
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 2 Dialogue Match

B With a partner, pretend to call the people from the

　 dialogues. Use the example below to help you.
　 Example: A: Hi, is Dave there?
B: No, he is shopping.

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 3 Vocabulary

Telephone Tasks
A Which of the following tasks do you know? Check off the
　 words you know, and then compare your list with a partner.

 1. taking a phone number 　 2. making a reservation

 3. leaving a message for someone  4. calling a friend
 5. taking a message for someone  6. booking a taxi
 7. giving your phone number 　 8. checking your voicemail
 9. asking someone to call you 　 10. being on hold

Answers may vary.

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 3 Vocabulary

U3-T10

B Now listen to and repeat the words.

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 3 Vocabulary

U3-T10 script

1. taking a phone number 2. making a reservation

3. leaving a message for someone 4. calling a friend
5. taking a message for someone 6. booking a taxi
7. giving your phone number 8. checking your voicemail
9. asking someone to call you 10. being on hold

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 3 Vocabulary

C Which of these tasks are easy? Which ones are difficult?

　 Mark the tasks below either easy or difficult.

Task Easy Difficult

calling a friend □ □
taking a message □ □
leaving a message □ □
checking your voicemail □ □
taking a person’s phone number □ □
asking someone to call you □ □

Answers may vary.

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 3 Vocabulary

D Now compare your answers with a partner. Do

　 you have the same answers?

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 4 Dialogue Practice

Messages
A Listen to the following dialogue. Circle
U3-T11
　 any tasks you hear from Exercise 3.
Receptionist: Good afternoon, Blade Computers. How may I help you?
Caller: Hello, this is John Smith from Stanton Industries. Can I talk to
Dave Jones?
Receptionist: Let me check for you. I’m putting you on hold.
Caller: OK, I’ll hold.
Receptionist: Thank you for holding, Mr. Smith. Dave is in a meeting. Can I take
a message?
Caller: Yes, please. Can you ask Dave to call me?
Receptionist: Can I take your number?
Caller: Yes. It is 021-578-5555.
Receptionist: Can I check that? 021-578-5555.
Caller: That’s right.
Receptionist: Thank you. May I tell him why you are calling?
Caller: Yes. I am calling about his order.
Receptionist: Thank you. I’ll leave a message for him.
Caller: Thank you for your help. Goodbye.
Receptionist: Thank you, Mr. Smith. Goodbye.
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 4 Dialogue Practice

B Work with a partner. Then practice again

　 and replace the words in red.

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 5 Guided Writing

Phone Messages

U3-T11

A Listen to the dialogue in Exercise 4 again and look at

　 the form on next page. Did the receptionist write
down
　 all of the information given?

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 5 Guided Writing

No. She did not write down the caller’s company.

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 5 Guided Writing

U3-T11 script

Receptionist: Good afternoon, Blade Computers. How may I help you?

Caller: Hello, this is John Smith from Stanton Industries. Can I talk to Dave
Jones?
Receptionist: Let me check for you. I’m putting you on hold.
Caller: OK, I’ll hold.
Receptionist: Thank you for holding, Mr. Smith. Dave is in a meeting. Can I take
a message?
Caller: Yes, please. Can you ask Dave to call me?
Receptionist: Can I take your number?
Caller: Yes. It is 021-578-5555.
Receptionist: Can I check that? 021-578-5555.
Caller: That’s right.
Receptionist: Thank you. May I tell him why you are calling?
Caller: Yes. I am calling about his order.
Receptionist: Thank you. I’ll leave a message for him.
Caller: Thank you for your help. Goodbye.
Receptionist: Thank you, Mr. Smith. Goodbye.
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 5 Guided Writing

B Now listen to the dialogue and fill out

U3-T12
the form below.

John Smith
Dave Jones
Blade Computers
0998-022-55-66-71

His order

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 5 Guided Writing

U3-T12 script

Receptionist: Good morning, Stanton Industries. Jane speaking.

Caller: Good morning. This is Dave Jones from Blade Computers.
Receptionist: Hello, Mr. Jones. How can I help you?
Caller: I have a message from John Smith. Can I speak to him?
Receptionist: Sorry, Mr. Smith is out of the office. Can I take a message?
Caller: Sure. Can you tell him I called? He has my number.
Receptionist: Can I take it anyway?
Caller: OK, it is 0998-022-55-66-71.
Receptionist: Thank you. Can I take a message?
Caller: Yes. I am calling about my order. I’ll call him later.
Receptionist: Thank you.

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 6 Listening Dialogue

U3-T13

Not all phone calls are about business.

Listen to these two friends talking on the phone
and answer the questions below.

1. Does Diane have plans?

No. She has nothing to do.
_________________________________________________________
2. What does Jeff want Diane to do?
He wants her to watch a movie.
_________________________________________________________
3. How many people are going?
Four people.
_________________________________________________________
4. What time is the movie?
The movie is at 7 p.m.
_________________________________________________________
5. What time is Diane meeting them?
She is meeting them at 6:45.
_________________________________________________________

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 7 Listening: Blank Fill

U3-T13-1

Listen to the dialogue in Exercise 6 again. Fill in the blanks using

the words below.

　 Things 　 everything 　 Dave 　 watching

　 6:30 　　 6:45 　　　 James 　 plans
Woman: Hey, this is Diane.
Man: 　 Hey, Diane. Jeff here.
Woman: everything
Hey, Jeff. How is (1) ___________?
Man: 　 Things
(2) ___________ plans
are going well. Do you have (3) ___________
for tonight?
Woman: No. I have nothing to do.
Man: 　 Would you like to see a movie?
watching the movie?
Woman: OK. Who is (4) ___________
Dave
Man: 　 You, me, (5) ___________, and Jane.

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 7 Listening: Blank Fill

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Woman: That sounds fun. What movie are we

watching?
James
Man: 　 (6) ___________ Bond.
Woman: What time does the movie start?
Man: 　 At 7 p.m. We are meeting at
6:30
(7) ___________.
Woman: I can be there at 6:45. Is that OK?
Man: 　 6:45
Sure. See you at (8) ___________.
Woman: OK. Goodbye.
Man: 　 Bye.

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 7 Listening: Blank Fill

U3-T13 script

Woman: Hey, this is Diane.

Man: Hey, Diane. Jeff here.
Woman: Hey, Jeff. How is everything?
Man: Things are going well. Do you have plans for tonight?
Woman: No. I have nothing to do.
Man: Would you like to see a movie?
Woman: OK. Who is watching the movie?
Man: You, me, Dave, and Jane.
Woman: That sounds fun. What movie are we watching?
Man: James Bond.
Woman: What time does the movie start?
Man: At 7 p.m. We are meeting at 6:30.
Woman: I can be there at 6:45. Is that OK?
Man: Sure. See you at 6:45.
Woman: OK. Goodbye.
Man: Bye.
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 8 Grammar Check

Can

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8 Grammar Check

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 8 Grammar Check

A Look at the list of activities in the box below, and add your own
　 ideas to the bottom row.

play the piano eat spicy food speak three languages study at night
run fast cook food drive a car swim
sing well read a map keep your home clean drink alcohol
____________ ____________ __________________ _____________

Answers may vary.

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 8 Grammar Check

B Use the ideas on page 33 and make 8 questions to ask your

　 partner.
　 Example: A: Can you eat spicy food?
　　　　　 B: Yes, I can. I love spicy food.
　 1. ______________________________________________________
　 2. ______________________________________________________
　 3. ______________________________________________________
　 4. ______________________________________________________
　 5. ______________________________________________________
　 6. ______________________________________________________
　 7. ______________________________________________________
　 8. ______________________________________________________

Answers may vary.

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 8 Grammar Check

Polite Requests and Responses

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 8 Grammar Check

C Read at the following telephone dialogue between a caller and a

　 receptionist at a company.

Caller: Hello. May I speak to Mr. Smith, please?

Receptionist: Certainly. Can I ask who is calling?
Caller: Yes. My name is Tom Selleck.
Receptionist: Thank you, Mr. Selleck. Can you
wait a moment, please? I’ll see if
Mr. Smith is available.
Caller: Certainly.
Receptionist: I’m sorry. Mr. Selleck is in a meeting
now. May I have your number, please?
He can call you back after the meeting.
Caller: I’m sorry. I will be busy later. Can I call
back tomorrow morning?
Receptionist: Certainly. Thanks for your call.
Caller: Thank you.

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 8 Grammar Check

D Now practice the dialogue with a partner by

　 changing the words in red with your own
　 information.

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 9 Reading Information

A Phone Message
Read the following message. Then answer the questions below.

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9 Reading Information

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 9 Reading Information

b 1. What company does Matt work for?

　 a. Janny Instruments b. Blade Computers c. Not mentioned
a 2. What information is missing?
　 a. Time of call b. Caller’s phone number c. Caller’s company
c 3. What does Matt say about the parts?
　 a. They are all OK. b. They are new. c. Nothing
a 4. What does Ken want Matt to do?
　 a. Call him if there are any problems
　 b. Send the parts to London
　 c. Call him back
c 5. What are ready?
　 a. The new parts b. Janny Instruments c. The test results

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 10 Dialogue Practice

Useful Phrases
Read the following useful phrases with a partner.
Practice dialogues using as many of them as you can.

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 10 Dialogue Practice

Calling Someone
• Good afternoon, can I speak to . . .?
• Hi, this is . . . from . . .
• Is . . . free at the moment?
• May I leave a message?
• Can you ask . . . to call me?

Answering Calls
• Good morning, this is . . .. How can I help
you?
• I’m sorry, . . . is busy at the moment.
• May I take a message?
• May I ask who is calling?
• May I have your phone number, please?

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 11 Speaking

Trouble on the Phone

A Sometimes talking on the phone can be difficult due
　 to technical problems. With your partner, read the
　 phrases below.

Phrases for technical problems:

1. I'm sorry, Mike. You are breaking up.
2. There seems to be some interference on the line.
3. I can hear you, but there is a lot of background noise.
4. Could you repeat what you just said? You are breaking up.

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 11 Speaking

B Now read the situations below. Which of the above

　 phrases would you use in each situation?
Sample Answers
Situation 1
The person who is calling you is in an elevator.
There seems to be some interference on the line.
______________________________________________________
Situation 2
The person who is calling you is in a bar.
I can hear you but there is a lot of background noise.
______________________________________________________
Situation 3
The person who is calling you is sometimes hard to hear.
I’m sorry, (Name). You are breaking up.
______________________________________________________
Could you repeat what you just said? You are breaking up.
______________________________________________________

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