Coronavirus Impact On The Tourism Industry

Coronavirus: impact on the tourism industry worldwide
CORONAVIRUS: IMPACT ON THE TOURISM INDUSTRY

WORLDWIDE
Table of Contents
Table of Contents
01 Overview
Global change in travel and tourism revenue due to COVID-19 2019-2020 02
Global change in travel and tourism revenue due to COVID-19 by region 2019-2020 03
COVID-19: job loss in travel and tourism sector worldwide 2020, by country 04
COVID-19: job loss in travel and tourism sector worldwide 2020, by region 05
COVID-19: GDP loss from unemployment in tourism industry 2020, by region 06
Global change in international tourist arrivals due to COVID-19 2019-2020 07
02 Travel companies & bookings

Year-on-year weekly change in rental bookings through OTAs due to COVID-19 2020 09
COVID-19 impact on global business travel companies as of February 2021 10
Impact of COVID-19 on layoffs/furloughs at business travel companies 2020 11
Opinions on the COVID-19 impact on travel booking behavior worldwide 2020 12
Opinions on the coronavirus (COVID-19) impact on travel prices worldwide 2020 13
Table of Contents
03 Accommodation
Monthly hotel occupancy rates worldwide 2018-2020, by region 15
COVID-19: global travelers opinions on lodging using the latest tech 2020, by country 16
Global hotel check-in/out tech preferences worldwide 2020 17
Global change in active Airbnb rentals due to COVID-19 Jan-Mar 2020, by country 18
04 Food & drink services

Daily year-on-year impact of COVID-19 on global restaurant dining 2020-2021 20
Restaurant food delivery growth worldwide 2019-2020, by country 21
Online restaurant delivery growth worldwide 2019-2020, by country 22
05 Traveler opinions
Travelers' leading barriers to travel worldwide 2021 24
Opinions on the coronavirus (COVID-19) impact on travel budgets worldwide 2021 25
Table of Contents
Most important travel considerations globally when COVID-19 vaccine is available 2021 26
Main concerns related to digital health passports among travelers worldwide 2021 27
WORLDWIDE
Overview
Forecasted change in revenue from the travel and tourism industry due to the coronavirus (COVID-
19) pandemic worldwide from 2019 to 2020 (in million U.S. dollars)
Global change in travel and tourism revenue due to COVID-19 2019-2020
800,000
711,944
685,065
700,000
Global revenue in million U.S. dollars
600,000
500,000
396,370
400,000
300,000
200,000
100,000
0
2019 Original 2020 forecast 2020 restated
Note(s): Worldwide; 2019 and 2020

Further information regarding this statistic can be found on page 29.
2 Source(s): Statista; ID 1103426 Overview
Forecasted change in revenue from the travel and tourism industry due to the coronavirus (COVID-19)
pandemic worldwide from 2019 to 2020 (in million U.S. dollars), by region (in million U.S. dollars)
Global change in travel and tourism revenue due to COVID-19 by region 2019-2020
2019 2020
250,000
225,889
211,972
200,000
181,805
Revenue in million U.S. dollars
150,404
150,000
129,230
124,209
100,000
50,000
0
North America Europe Asia

3 Source(s): Statista; ID 1103431 Overview
Employment loss in the travel and tourism industry due to the coronavirus (COVID-19) pandemic
worldwide in 2020, by country (in millions)
COVID-19: job loss in travel and tourism sector worldwide 2020, by country
Job loss in millions

0 5 10 15 20 25 30
China 25.6
India 9
United States 4.7
Indonesia 2.8
Thailand 1.8
Mexico 1.7
Germany 1.6
Japan 1.2
Brazil 1.2
Russia 1.1
Italy 1
UK 1
Spain 0.8
France 0.8
Turkey 0.7
Note(s): Worldwide; March 26, 2020

4 Source(s): WTTC; LinkedIn; ID 1107475 Overview
worldwide in 2020, by region (in millions)
COVID-19: job loss in travel and tourism sector worldwide 2020, by region
120
100.8
100
80
Job loss in millions
63.4
60
40
20
13
8.2 7.6
4.7
2.6 1.2
0
Asia Pacific Europe North America Africa Latin America Middle East Caribbean Total
Note(s): Worldwide; April 24, 2020

5 Source(s): WTTC; LinkedIn; ID 1104835 Overview
Loss in GDP from jobs at risk in the travel and tourism industry due to the coronavirus (COVID-19)
pandemic worldwide in 2020, by region (in billion U.S. dollars)
COVID-19: GDP loss from unemployment in tourism industry 2020, by region
Jobs at risk GDP loss in billion U.S. dollars

Asia Pacific 63.40 1041
Europe 13 708.50
North America 8.20 680.70
Middle East 2.60 96.20
Latin America 4.70 83.80
Africa 7.60 52.80
Caribbean 1.20 26.40
Note(s): Worldwide; April 24, 2020

6 Source(s): WTTC; ID 1107493 Overview
Change in international tourist arrivals due to the coronavirus (COVID-19) pandemic worldwide
from 2019 to 2020 (in millions)
Global change in international tourist arrivals due to COVID-19 2019-2020
1,600
1,460
1,408
1,400
International tourist arrivals in millions
1,200
1,020
1,000
800
600
400
200
0
2019 Original 2020 forecast 2020 restated*

7 Source(s): UNWTO; ID 1109763 Overview
WORLDWIDE
Travel companies & bookings

Year-over-year change in short term rental bookings through selected leading online travel
agencies worldwide from week 1 to week 35 in 2020
Year-on-year weekly change in rental bookings through OTAs due to COVID-19 2020
Booking Airbnb Expedia
60%
Year-on-year percentage difference in short-term rental
40%
20%
0%
reservations
-20%
-40%
-60%
-80%
-100%
-120%
W 11
W 10
W 12
W 13
W 14
W 15
W 16
W 17
W 18
W 19
W 20
W 21
W 22
W 23
W 24
W 25
W 26
W 27
W 28
W 29
W 30
W 31
W 32
W 33
W 34
35
1
ee 9
k
k
ee
ee
ee
ee
ee
ee
ee
ee
ee
k
ee
ee
ee
ee
ee
ee
ee
ee
ee
ee
ee
ee
ee
ee
ee
ee
ee
ee
ee
ee
ee
ee
ee
ee
ee
W
W
W
Note(s): Worldwide; Week 1 to Week 35 2020

9 Source(s): Transparent; Expedia; ID 1170252 Travel companies & bookings
Has your travel company implemented layoffs, furloughs, or pay cuts due to the coronavirus
(COVID-19) pandemic?
COVID-19 impact on global business travel companies as of February 2021
Yes No Don't know
120%
100%
80%
Share of respondents
60%
40%
20%
0%
Reduced staff or laid off employees Furloughed employees Pay cuts for employees
Note(s): Worldwide; February 8 to 18, 2021; 261 to 268 respondents; Respondents were employed by travel suppliers and Travel Management Companies (TMCs)
10 Source(s): GBTA; ID 1194794 Travel companies & bookings
To what extent have employees at your travel company been affected by layoffs/furloughs during
the coronavirus (COVID-19) pandemic?
Impact of COVID-19 on layoffs/furloughs at business travel companies 2020
Not affected at all Barely affected Somewhat affected Moderately affected Greatly affected
80%
73%
70%
60%
50%
50%
44%
40% 35%
31%
29%
30%
24%
18% 18%
20% 15%
14%
12%
8% 9%
10% 5%
3% 4% 4% 3%
2%
0%
Frontline service providers (i.e. flight Marketing/business development (i.e. Back-office/operational staff (i.e. accounting, Senior management/leadership
attendants, travel agents, hotel conciergs) marketing, corporate sales, account revenue management, technology
management) development, business operations,
corporate strategy)
Note(s): Worldwide; November 9 to 16, 2020; 273 to 291 respondents; Respondents were employed by travel suppliers and Travel Management Companies (TMCs) that had laid
off or furloughed employees
11 Source(s): GBTA; ID 1194805 Travel companies & bookings
Influence of the coronavirus (COVID-19) pandemic on travel booking behavior in selected countries
worldwide in 2020
Opinions on the COVID-19 impact on travel booking behavior worldwide 2020
I strongly agree I agree I disagree I strongly disagree
120%
100%
17% 15%
20%
80%
32% 38%
60% 36%
40%
39%
38% 36%
20%
12% 9% 8%
0%
Due to planning uncertainty I book more last minute I book earlier to get a better deal I book more travel packages to make cancellations easier
Note(s): Worldwide; December 2020; 18 years and older; 3,907 respondents*; Travelers worldwide
12 Source(s): Simon-Kucher & Partners; ID 1220783 Travel companies & bookings
Expected influence of the coronavirus (COVID-19) pandemic on travel prices in selected countries
worldwide in 2020
Opinions on the coronavirus (COVID-19) impact on travel prices worldwide 2020
I strongly agree I agree I disagree I strongly disagree
120%
100%
7%
12% 16%
17%
80%
34%
38%
60%
56%
40%
40%
36%
20%
20%
14% 10%
0%
Travel prices will be higher after the pandemic Travel prices will be lower after the pandemic Companies will use special offers and discounts to boost
travel sales after the pandemic
Note(s): Worldwide; December 2020; 18 years and older; 3,907*; Travelers worldwide
13 Source(s): Simon-Kucher & Partners; ID 1220781 Travel companies & bookings
WORLDWIDE
Accommodation
Monthly hotel occupancy rates worldwide from 2018 to 2020, by region
Monthly hotel occupancy rates worldwide 2018-2020, by region
Asia Pacific Americas Europe Middle East and Africa
90%
80%
70%
60%
Occupancy rate
50%
40%
30%
20%
10%
0%
Jan Feb Mar Apr May Jun Jul 18 Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul 19 Aug Sep Oct Nov Dec Jan Feb Mar Apr May
18 18 18 18 18 18 18 18 18 18 18 19 19 19 19 19 19 19 19 19 19 19 20 20 20 20 20
Note(s): Worldwide; January 2018 to May 2020

15 Source(s): STR Global; hotelnewsnow.com; ID 206825 Accommodation
Share of travelers that believe accommodations will need to use the latest technologies to make
travelers feel safe due to the coronavirus (COVID-19) pandemic worldwide in 2020, by country
COVID-19: global travelers opinions on lodging using the latest tech 2020, by country
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
India 81%
Taiwan 80%
Thailand 80%
China 74%
Colombia 72%
Russia 69%
Hongkong 69%
Brazil 69%
Vietnam 68%
Singapore 67%
Mexico 67%
South Korea 67%
Italy 67%
Israel 66%
United States 65%
Note(s): Worldwide; July 2020; 18 years and older; 20,934 respondents; adults who have traveled for business or leisure in the past 12 months, and must be planning to travel in
the next 12 months (if/once travel restrictions are lifted)
16 Source(s): Booking.com; ID 1221030 Accommodation
Hotel guest technology preferences for check-in/out worldwide as of August 2020
Global hotel check-in/out tech preferences worldwide 2020
70%
62%
60%
50%
40%
30%
30%
20%
10% 8%
0%
Check-in/out via hotel app Check-in/out through webpage Check-in/out at public kiosk
Note(s): Worldwide; July to August 2020; 2,549 responses

17 Source(s): Criton; ID 1189903 Accommodation
Change in Airbnb active properties due to the coronavirus (COVID-19) pandemic in selected
countries worldwide from January to March 2020 (in thousands)
Global change in active Airbnb rentals due to COVID-19 Jan-Mar 2020, by country
January Februrary March
1,200
1,045 1,030
1,002
1,000
Number of active Airbnb properties
800
700
643
599
600 536 535 518
400
300 298 293
200 162 163 152
0
United States China France Spain Germany
Note(s): Worldwide; January to March 2020

18 Source(s): Airdna; ID 1110054 Accommodation
WORLDWIDE
Food & drink services

Year-over-year daily change in seated restaurant diners due to the coronavirus (COVID-19)
pandemic worldwide from February 24, 2020 to August 24, 2021
Daily year-on-year impact of COVID-19 on global restaurant dining 2020-2021
2020 2021
60%
Year-over-year change in seated restaurant diners
40%
20%
0%
-20%
-40%
-60%
-80%
-100%
-120%
11/14
11/20
11/26
6/11
7/11
11/2
11/8
10/15
10/21
10/27
12/14
12/20
12/26
1/13
1/19
1/25
1/31
2/12
2/18
2/24
3/13
3/19
3/25
3/31
4/12
4/18
4/24
4/30
5/12
5/18
5/24
5/30
6/17
6/23
6/29
7/17
7/23
7/29
8/10
8/16
8/22
8/28
9/15
9/21
9/27
10/3
10/9
12/2
12/8
1/1
1/7
2/6
3/1
3/7
4/6
5/6
6/5
7/5
8/4
9/3
9/9
Date
Note(s): Worldwide; as of August 24, 2021

20 Source(s): OpenTable; ID 1103928 Food & drink services
Restaurant food delivery growth in selected countries worldwide between 2019 and 2020
Restaurant food delivery growth worldwide 2019-2020, by country
Restaurant food delivery growth

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
United States 95%
Russia 89%
Canada 69%
Australia 61%
Brazil 51%
Japan 43%
Korea 36%
China 18%
Italy 17%
France 16%
Great Britain 15%
Germany 11%
Spain 9%
Worldwide 47%
Note(s): Worldwide; 2019 to 2020

21 Source(s): NPD Group; ID 1238889 Food & drink services
Digital restaurant food delivery growth in selected countries worldwide between 2019 and 2020
Online restaurant delivery growth worldwide 2019-2020, by country
Restaurant food delivery growth

0% 20% 40% 60% 80% 100% 120% 140%
United States 123%
Russia 117%
Canada 113%
Brazil 68%
Japan 68%
Australia 61%
Korea 60%
Spain 30%
France 28%
China 26%
Germany 26%
Italy 23%
Great Britain 18%
Worldwide 67%
Note(s): Worldwide; 2019 to 2020

22 Source(s): NPD Group; ID 1238955 Food & drink services
WORLDWIDE
Traveler opinions
Travelers' leading barriers to travel worldwide as of March 2021
Travelers' leading barriers to travel worldwide 2021
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Government legislation / restrictions 77%
Potential hassle of quarantine 64%
Fellow travelers not following the rules 64%
Concerned about my own health 53%
Last minute cancellations 51%
Experience will be negatively impacted 50%
Refund challenges due to cancellation 47%
Concerned about traveling (e.g. flying) 47%
Lack of confidence in destination 38%
Concerned about cleanliness of accommodation 31%
Additional costs due to required testing 29%
Travel insurance concerns 23%
Financial reasons due to COVID-19 15%
Other 4%
Note(s): Worldwide; as of March 2021

24 Source(s): CoStar; STR Global; ID 1229182 Traveler opinions
Expected influence of the coronavirus (COVID-19) pandemic on travel budgets in selected
countries worldwide in 2021
Opinions on the coronavirus (COVID-19) impact on travel budgets worldwide 2021
The travel budget will increase The travel budget will stay the same The travel budget will decrease
120%
100%
19%
26%
34%
80% 39%
42%
60%
71% 60%
40%
59% 53%
52%
20%
10% 14%
7% 8% 6%
0%
Germany United Kingdom United States France Spain
Note(s): Worldwide; December 2020; 18 years and older; 3,907 respondents*; Travelers worldwide
25 Source(s): Simon-Kucher & Partners; ID 1220792 Traveler opinions
Public opinion on the most important factors when deciding to go on vacation after a coronavirus
(COVID-19) vaccine is available worldwide as of March 2021
Most important travel considerations globally when COVID-19 vaccine is available 2021
0% 5% 10% 15% 20% 25% 30% 35% 40%
That I have had the vaccine 38%
Falling case numbers globally 30%
Falling case numbers in the country I am traveling to 29%
That there is no need to quarantine when in the country 28%
That there Is no need to quarantine when returning to my country 25%
That only people who have had a vaccine can enter 23%
That the country makes mask-wearing compulsory in public spaces 21%
That the local population have access to a vaccine 19%
Not having to have a test before or on arrival 13%
That I have been to the country before 8%
None of the above 22%
Note(s): Worldwide; as of March 2021; 6,000*; data shows the percentage of respondents in each region who put a factor in their top three considerations
26 Source(s): Kekst CNC; ID 1229123 Traveler opinions
Main concerns of travelers related to the use of digital health passports during the coronavirus
(COVID-19) pandemic worldwide as of February 2021
Main concerns related to digital health passports among travelers worldwide 2021
40% 38%
35%
35%
30%
30%
25%
20%
15%
10%
5%
0%
Security risks with personal information being hacked Privacy concerns around what health information needs to Lack of transparency and control over where the data is
be shared shared
Note(s): Worldwide; February 18 to 26, 2021; 16 years and older; 9,055 respondents; people who traveled abroad in the last 18 months
27 Source(s): Amadeus; Censuswide; ID 1228682 Traveler opinions
WORLDWIDE
References
Forecasted change in revenue from the travel and tourism industry due to the coronavirus (COVID-
19) pandemic worldwide from 2019 to 2020 (in million U.S. dollars)
Global change in travel and tourism revenue due to COVID-19 2019-2020
Description
Source and methodology information
According to the Mobility Market Outlook on COVID-19, the global revenue for the travel and tourism industry will
Source(s) Statista be an estimated 396.37 billion U.S. dollars in 2020 - a decrease of around 42.1 percent from the previous year.
Additionally, this is significantly lower than the original 2020 forecast of around 712 billion dollars.
Conducted by Statista

Survey period 2019 and 2020
For further information about the coronavirus (COVID-19) pandemic, please visit our dedicated Facts and
Region(s) Worldwide Figures page.
Number of respondents n.a.
Age group n.a.
Special characteristics n.a.
Published by Statista
Publication date May 2020
Original source Statista Mobility Market Outlook - COVID-19
Website URL visit the website
Notes: Revenue figures for the travel and tourism industry are from the following
segments: cruises, hotels, package holidays, and vacation rentals.
Because the amount of data about the impact of the novel Coronavirus
ontravel and tourism is very limited, the following assumptions need to be
made in order [...] For more information visit our Website
Back to statistic
29 References
Forecasted change in revenue from the travel and tourism industry due to the coronavirus (COVID-19)
pandemic worldwide from 2019 to 2020 (in million U.S. dollars), by region (in million U.S. dollars)
Global change in travel and tourism revenue due to COVID-19 by region 2019-2020
Description
According to the Mobility Market Outlook on COVID-19, the revenue for the travel and tourism industry in Europe
Source(s) Statista will be the most affected by the pandemic, decreasing from 211.97 billion U.S. dollars in 2019 to roughly 124
billion U.S. dollars in 2020.
Conducted by Statista

Survey period 2019 and 2020
For further information about the coronavirus (COVID-19) pandemic, please visit our dedicated Facts and
Region(s) Worldwide Figures page.
Age group n.a.
Published by Statista
Publication date March 2020
Original source Statista Mobility Market Outlook - COVID-19
Notes: Revenue figures for the travel and tourism industry are from the following
segments: cruises, hotels, package holidays, and vacation rentals.
Because the amount of data about the impact of the novel Coronavirus
ontravel and tourism is very limited, the following assumptions need to be
made in order [...] For more information visit our Website
Back to statistic
30 References
worldwide in 2020, by country (in millions)
COVID-19: job loss in travel and tourism sector worldwide 2020, by country
Description
As a result of the coronavirus (COVID-19) pandemic , the global travel and tourism market is predicted to see a
Source(s) WTTC; LinkedIn loss of 75.2 million jobs worldwide in 2020. The origin country of the virus, China, is supposed to see the biggest
loss from SARS CoV 2, losing approximately 25.6 million jobs. Meanwhile, Italy, the European country that has
Conducted by WTTC
been hit hardest by the virus, is predicted to see a loss of approximately one million jobs in the travel and tourism
Survey period March 26, 2020 industry.
Region(s) Worldwide
Age group n.a.
Published by WTTC; LinkedIn
Original source linkedin.com
Notes: Forecast
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31 References
worldwide in 2020, by region (in millions)
COVID-19: job loss in travel and tourism sector worldwide 2020, by region
Description
Source(s) WTTC; LinkedIn loss of 100.8 million jobs worldwide in 2020. The region that is supposed to see the biggest loss from COVID-19
is the Asia Pacific region, losing approximately 63.4 million jobs, while Europe is forecast to be the second
Conducted by WTTC
hardest hit with a forecasted employment drop of 13 million.
Survey period April 24, 2020
Region(s) Worldwide
Age group n.a.
Published by WTTC; LinkedIn
Publication date April 2020
Original source wttc.org
Notes: Forecast
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32 References
Loss in GDP from jobs at risk in the travel and tourism industry due to the coronavirus (COVID-19)
pandemic worldwide in 2020, by region (in billion U.S. dollars)
COVID-19: GDP loss from unemployment in tourism industry 2020, by region
Description
Source(s) WTTC loss of 100 million jobs worldwide in 2020. As a result, GDP generated by travel and tourism is predicted to
decrease worldwide. The Asia Pacific region has the highest number of jobs at risk and therefore the highest
Conducted by WTTC
potential loss of GDP at 1.04 trillion U.S. dollars.
Survey period April 24, 2020
Region(s) Worldwide
Age group n.a.
Published by WTTC
Original source wttc.org
Notes: Forecast
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33 References
Change in international tourist arrivals due to the coronavirus (COVID-19) pandemic worldwide
from 2019 to 2020 (in millions)
Global change in international tourist arrivals due to COVID-19 2019-2020
Description
As a result of the coronavirus (COVID-19) pandemic , the global travel and tourism market is predicted to take a
Source(s) UNWTO hit. According to the source, international tourist arrivals are predicted to drop between 20 to 30 percent when
compared to the original 2020 forecast. The original figure for international tourist arrivals was estimated at 1,460
Conducted by UNWTO
million in 2020. This means that the number of international tourist arrivals is predicted to drop to between 1,170
Survey period 2019 and 2020 and 1,020 million in 2020 due to the coronavirus.
Region(s) Worldwide
Age group n.a.
Published by UNWTO
Original source Impact assessment of the COVID-19 outbreak on international tourism,

page 4
Notes: * Restated international tourist arrivals are predicted to be between 1,020

and 1,170 million in 2020. The source notes: "These estimates should be
interpreted with caution in view of the magnitude, volatility and
unprecedented nature of this crisis. SARS and the 2009 global economic
crisis are the [...] For more information visit our Website
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34 References
Year-over-year change in short term rental bookings through selected leading online travel
agencies worldwide from week 1 to week 35 in 2020
Year-on-year weekly change in rental bookings through OTAs due to COVID-19 2020
Description
The year-over-year change in short term rental bookings through leading online travel agencies (OTAs)
Source(s) Transparent; Expedia worldwide during the coronavirus (COVID-19) pandemic showed a large reduction in bookings as the travel and
tourism industry was one of the worst hit by COVID-19. By week 35 of the pandemic, Booking and Airbnb still
Conducted by Transparent; Expedia
reported over sixty percent less rental bookings, while Expedia reported over 80 percent less.
Survey period Week 1 to Week 35 2020

Region(s) Worldwide

Which are the leading OTAs?
Age group n.a.

Special characteristics n.a. In recent years, the travel industry’s online presence has grown considerably, and travelers are now able to book
trips themselves online through OTAs. The leading OTAs worldwide by revenue in 2019 included Booking,
Published by Transparent Expedia, Ctrip, and Tripadvisor. In addition to these companies, Airbnb is an online travel platform that has also
grown rapidly in recent years. In 2019, Airbnb’s revenue worldwide was nearly five billion U.S. dollars, though
Publication date October 2020 this fell considerably in 2020 due to reductions in travel caused by COVID-19.

Original source seetransparent.com


Notes: Source did not provide a publication date. Release date was date
accessed. How did COVID-19 impact travel and OTAs?

In addition to the reduction in bookings experienced by leading OTAs in 2020 due to COVID-19, the travel
industry as a whole was also forecasted to suffer a considerable decrease in revenue. As many countries
enacted stay at home orders and travel restrictions, the change in revenue in the travel and tourism industry
worldwide due to COVID-19 led to a decrease of over 40 percent from original forecasts for 2020’s revenue.
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35 References
Has your travel company implemented layoffs, furloughs, or pay cuts due to the coronavirus
(COVID-19) pandemic?
COVID-19 impact on global business travel companies as of February 2021
Description
The coronavirus pandemic hit the global business tourism industry hard as the ability to travel was limited in
Source(s) GBTA order to reduce the spread of the virus. As a result, most business travel companies were forced to take action.
According to a February 2021 study, 83 percent of respondents stated that their companies implemented layoffs.
Conducted by GBTA
Meanwhile, 74 percent of the survey sample claimed that business travel firms furloughed employees.
Survey period February 8 to 18, 2021 Respondents were employed by travel suppliers or travel management companies.
Region(s) Worldwide
Number of respondents 261 to 268 respondents
Age group n.a.
Special characteristics Respondents were employed by travel suppliers and Travel Management
Companies (TMCs)
Published by GBTA
Publication date February 2021
Original source Coronavirus Poll Results, page 16
Notes: The survey question was phrased by the source as follows: "Q. Has your
company taken the following actions as a result of the coronavirus?"
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36 References
To what extent have employees at your travel company been affected by layoffs/furloughs during
the coronavirus (COVID-19) pandemic?
Impact of COVID-19 on layoffs/furloughs at business travel companies 2020
Description
The coronavirus pandemic hit the global business tourism industry hard as the ability to travel was limited in
Source(s) GBTA order to reduce the spread of the virus. As a result, most business travel companies were forced to take action,
implementing layoffs or furloughs. According to a November 2020 survey, 73 percent of respondents stated that
Conducted by GBTA
frontline service providers (i.e. fight attendants, travel agents, and hotel concierges) were greatly affected by
Survey period November 9 to 16, 2020 layoffs or furloughs due to the pandemic. Respondents were employed by travel suppliers or travel management
companies that had laid off or furloughed employees.
Region(s) Worldwide
Number of respondents 273 to 291 respondents
Age group n.a.
Special characteristics Respondents were employed by travel suppliers and Travel Management
Companies (TMCs) that had laid off or furloughed employees
Published by GBTA
Publication date November 2020
Original source Coronavirus Poll Results, page 18
Notes: The survey question was phrased by the source as follows: "Q. You
mentioned your company has furloughed or laid off employees as a result
of the coronavirus. To what extent have each of the following types of
employees been affected?". Question only displayed to travel
supplier/TMC employees who ind [...] For more information visit our
Website
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37 References
Influence of the coronavirus (COVID-19) pandemic on travel booking behavior in selected countries
worldwide in 2020
Opinions on the COVID-19 impact on travel booking behavior worldwide 2020
Description
Roughly 50 percent of respondents to a survey conducted in 2020 stated that they make last minute travel
Source(s) Simon-Kucher & Partners bookings more often during the coronavirus (COVID-19) pandemic. This was due to uncertainties in terms of
travel planning. 12 percent of respondents strongly agreed with this statement.
Conducted by Simon-Kucher & Partners
Survey period December 2020
Region(s) Worldwide
Number of respondents 3,907 respondents*
Age group 18 years and older
Special characteristics Travelers worldwide
Published by Simon-Kucher & Partners
Publication date January 2021
Original source Travel Trends 2021, page 26
Notes: * Of these 888 from Germany, 417 from France, 808 from Spain, 922 from
the United Kingdom, and 872 from the United States.
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38 References
Expected influence of the coronavirus (COVID-19) pandemic on travel prices in selected countries
worldwide in 2020
Opinions on the coronavirus (COVID-19) impact on travel prices worldwide 2020
Description
Around 76 percent of travelers worldwide expect that companies will attempt to boost travel sales with the help
Source(s) Simon-Kucher & Partners of special offers and discounts after the pandemic. At the same time, over 50 percent agreed that travel prices
will be higher after the pandemic. The figures are based on a survey conducted in December 2020.
Region(s) Worldwide
Number of respondents 3,907*
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39 References
Monthly hotel occupancy rates worldwide from 2018 to 2020, by region
Monthly hotel occupancy rates worldwide 2018-2020, by region
Description
As a result of the coronavirus (COVID-19) pandemic the hotel industry has taken a hit in 2020. In May 2020, the
Source(s) STR Global; hotelnewsnow.com hotel occupancy rate in Europe saw the most dramatic effects of the virus, with occupancy rates of 13.3 percent
- compared to the previous year this figure dropped by 82.3 percent.
Conducted by STR Global
Survey period January 2018 to May 2020

Hotel occupancy rates
Region(s) Worldwide
Number of respondents n.a. The occupancy rate of a hotel is the share of available rooms that are occupied or being rented during a given
time. Occupancy, along with average daily rate (ADR) and revenue per available room (RevPAR), is an
Age group n.a.
important indicator of a hotel’s performance.
Published by hotelnewsnow.com
The hotel industry in the United States accounted for 218 billion U.S. dollars in revenue in 2018 .
Publication date June 2020
Original source hotelnewsnow.com
Notes: n.a.
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40 References
Share of travelers that believe accommodations will need to use the latest technologies to make
travelers feel safe due to the coronavirus (COVID-19) pandemic worldwide in 2020, by country
COVID-19: global travelers opinions on lodging using the latest tech 2020, by country
Description
As a result of the coronavirus (COVID-19) pandemic, many travelers became more aware of the need to avoid
Source(s) Booking.com health risks when traveling. During a global survey in July 2020, 81 percent of respondents from India stated that
they believed the use of the latest technologies would make travelers feel safe in their accommodations. In
Conducted by Booking.com
comparison, 65 percent of travelers from the United States believed accommodation should use advanced
Survey period July 2020 technologies to make them feel safer.
Region(s) Worldwide
Number of respondents 20,934
Special characteristics adults who have traveled for business or leisure in the past 12 months,
and must be planning to travel in the next 12 months (if/once travel
restrictions are lifted)
Published by Booking.com
Publication date October 2020
Original source booking.com
Notes: Respondent base: 999 from the United States, 496 from Canada, 497
from Mexico, 997 from Colombia, 999 from Brazil, 499 from Argentina, 995
from Australia, 499 from New Zealand, 999 from Spain, 996 from Italy,
996 from France, 999 from the United Kingdom, 996 from Germany, 498
from Netherlands, 499 f [...] For more information visit our Website
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41 References
Hotel guest technology preferences for check-in/out worldwide as of August 2020
Global hotel check-in/out tech preferences worldwide 2020
Description
During the coronavirus (COVID-19) pandemic, a worldwide survey was conducted from July to August 2020 to
Source(s) Criton determine which contactless options hotel guests preferred to use for check-in and check-out, as opposed to the
traditional reception desk procedure. The contactless options given were hotel apps, webpages, and public
Conducted by Criton
kiosks. The results of the survey indicated that a majority of respondents, 62 percent, preferred to check-in and
Survey period July to August 2020 check-out using a hotel app. Meanwhile, 30 percent preferred to use a website, leaving only eight percent of
respondents who preferred to use a public kiosk.
Region(s) Worldwide
Age group n.a.
Special characteristics 2,549 responses
Published by Criton
Publication date August 2020
Original source criton.com
Notes: n.a.
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42 References
Change in Airbnb active properties due to the coronavirus (COVID-19) pandemic in selected
countries worldwide from January to March 2020 (in thousands)
Global change in active Airbnb rentals due to COVID-19 Jan-Mar 2020, by country
Description
The global travel and tourism market is one of the worst hit by the coronavirus (COVID-19) pandemic . As a
Source(s) Airdna result, companies such as Airbnb are now coping with the virus' damaging effects. In January 2020, there were
almost 1.05 million active Airbnb properties in the United States, while in March there were just over one million,
Conducted by Airdna
showing a slight decrease. Comparatively, China's active Airbnb properties have dropped more severely from
Survey period January to March 2020 700 thousand in January to 599 thousand in March 2020.
Region(s) Worldwide
Age group n.a.
Published by Airdna
Original source airdna.co
Notes: n.a.
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43 References
Year-over-year daily change in seated restaurant diners due to the coronavirus (COVID-19)
pandemic worldwide from February 24, 2020 to August 24, 2021
Daily year-on-year impact of COVID-19 on global restaurant dining 2020-2021
Description
The global restaurant industry was seriously impacted by the coronavirus (COVID-19) pandemic . Social
Source(s) OpenTable distancing measures and general caution towards public places caused many consumers to dine out less.
According to the source, the year-over-year change of seated diners in restaurants worldwide, compared to
Conducted by OpenTable
2019, was -5.94 percent on August 24, 2021.
Survey period as of August 24, 2021

Region(s) Worldwide

Has the global online food delivery sector grown due to COVID-19?
Age group n.a.

Special characteristics n.a. The market size of the global online food delivery sector was 107.44 billion U.S. dollars in 2019, a figure that is
forecast to grow to over 154 billion U.S. dollars by 2023. Due to the coronavirus (COVID-19) pandemic, and a
Published by OpenTable subsequent lack of in-house dining, worldwide digital restaurant food delivery grew across various countries from
2019 to 2020. Digital delivery services are defined as meals or snacks ordered via mobile app, internet, or text
Publication date August 2021 message. In total, digital restaurant delivery increased 67 percent globally, with the United States increasing the
most at 123 percent.
Original source opentable.com


Notes: This data shows how many people dined at restaurants in 2021 and 2020,
as compared to 2019. For year-over-year comparisons, OpenTable
compares the same days of the week to the same day of the week in 2019 What is the leading restaurant chain worldwide?
(not the same date). For example, they would compare Tuesday of week
11 in 2021 to Tuesday of w [...] For more information visit our Website When looking at the global restaurant landscape, the majority of the biggest brands are quick service restaurants
(QSRs). In a 2020 ranking of the most valuable quick service brands worldwide , McDonald's came out on top,
reaching a brand value of 129.3 billion U.S. dollars. Meanwhile, Starbucks was a not so close second place, at
approximately 47.8 billion U.S. dollars.
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44 References
Restaurant food delivery growth in selected countries worldwide between 2019 and 2020
Restaurant food delivery growth worldwide 2019-2020, by country
Description
Between 2019 and 2020, the coronavirus (COVID-19) pandemic lead to unprecedented growth in off-premise
Source(s) NPD Group food services. In total, restaurant food delivery increased by 47 percent globally, with the United States, Russia,
and Canada increasing at 95 percent, 89 percent, and 69 percent, respectively.
Conducted by NPD Group
Survey period 2019 to 2020
Region(s) Worldwide
Age group n.a.
Published by NPD Group
Original source www.npd.com
Notes: n.a.
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45 References
Digital restaurant food delivery growth in selected countries worldwide between 2019 and 2020
Online restaurant delivery growth worldwide 2019-2020, by country
Description
Between 2019 and 2020, the coronavirus (COVID-19) pandemic led to a growth in the use of digital restaurant
Source(s) NPD Group delivery services across 13 countries worldwide. Digital delivery services are defined as meals or snacks ordered
via mobile app, internet, or text message. In total, digital restaurant delivery increased 67 percent globally, with
Conducted by NPD Group
the United States increasing the most at 123 percent.
Survey period 2019 to 2020

Region(s) Worldwide

Number of respondents n.a. Online restaurant delivery market worldwide

Age group n.a.
In 2019, the market size of the global online food delivery sector reached 107.44 billion U.S. dollars. This figure
Special characteristics n.a. was forecast to rise to as much as 154.34 billion by 2023. The sector became especially relevant during the
coronavirus (COVID-19) pandemic , where social distancing and hygiene measures caused many restaurants to
Published by NPD Group have to close their doors to the public. At the start of 2020, there was a dramatic decline in sit-down dining
worldwide . However, this did not continue throughout the year, with the number of seated diners fluctuating
Publication date March 2021 depending on regulations and COVID-19 case numbers.

Original source www.npd.com


Notes: n.a.
Impact of COVID-19 on U.S. online food delivery

The United States saw an increase in digital restaurant food orders between March 2020 and March 2021.
Delivery orders increased by 142 percent, while carry-out orders increased by 130 percent. During that same
year, the distribution of digital restaurant food orders was such that carry-out represented 62 percent of all digital
orders and delivery represented 38 percent of all digital orders.
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46 References
Travelers' leading barriers to travel worldwide as of March 2021
Travelers' leading barriers to travel worldwide 2021
Description
The coronavirus (COVID-19) pandemic caused huge disruptions to the travel industry worldwide. When
Source(s) CoStar; STR Global surveyed at the start of 2021, government legislation and restrictions were cited as the leading barrier to travel
according to respondents, with 77 percent stating that this was the case.
Conducted by CoStar; STR Global
Survey period as of March 2021
Region(s) Worldwide
Age group n.a.
Published by CoStar
Original source costar.com
Notes: n.a.
Back to statistic
47 References
Expected influence of the coronavirus (COVID-19) pandemic on travel budgets in selected
countries worldwide in 2021
Opinions on the coronavirus (COVID-19) impact on travel budgets worldwide 2021
Description
Roughly 70 percent of German travelers stated their travel budget for 2021 would remain the same despite the
Source(s) Simon-Kucher & Partners ongoing coronavirus (COVID-19) pandemic. However, almost 20 percent estimated their travel budget would
shrink. The figures are based on a survey conducted in 2020.
Region(s) Worldwide
Number of respondents 3,907 respondents*
Back to statistic
48 References
Public opinion on the most important factors when deciding to go on vacation after a coronavirus
(COVID-19) vaccine is available worldwide as of March 2021
Most important travel considerations globally when COVID-19 vaccine is available 2021
Description
The coronavirus (COVID-19) pandemic seriously disrupted the travel industry worldwide. When surveyed in
Source(s) Kekst CNC March 2021, global respondents cited that having received a vaccine was the most important factor when
deciding whether to go on a vacation, with 38 percent stating that this was the case.
Conducted by Kekst CNC

Survey period as of March 2021
Region(s) Worldwide
Number of respondents 6,000*
Age group n.a.
Special characteristics data shows the percentage of respondents in each region who put a factor
in their top three considerations
Published by Kekst CNC
Original source Who Wll Go Where? The Changed World of Travel and Tourism After
COVID-19, page 2
Notes: *More than 6,000 respondents from the United Kingdom, the United
States, Germany, Sweden, France, and Japan.
Back to statistic
49 References
Main concerns of travelers related to the use of digital health passports during the coronavirus
(COVID-19) pandemic worldwide as of February 2021
Main concerns related to digital health passports among travelers worldwide 2021
Description
As the coronavirus (COVID-19) pandemic disrupted normal travel in 2020, several countries started to discuss
Source(s) Amadeus; Censuswide the introduction of digital health passports in 2021, aiming to facilitate travel during the health crisis while
minimizing the risk of spreading the virus. These passes were intended to be digital certificates issued on mobile
Conducted by Censuswide
apps to travelers who had been vaccinated against COVID-19, recently tested negative, or recovered from a
Survey period February 18 to 26, 2021 COVID-19 infection. A February 2021 study asked travelers worldwide about their main concerns related to the
use of digital health passports. Roughly 38 percent of respondents expressed concerns linked to security risks
Region(s) Worldwide with personal information being hacked. Meanwhile, 30 percent of the survey sample was worried about the lack
of transparency and control over the shared data.
Number of respondents 9,055
Special characteristics people who traveled abroad in the last 18 months
Published by Amadeus
Original source amadeus.com
Notes: Respondents were from France, Germany, Spain, UAE, Russia, India,
Singapore, the UK, and the U.S. (with a minimum of 1,000 respondents
per market).
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50 References

Coronavirus Impact On The Tourism Industry

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Coronavirus: impact on the tourism industry worldwide

CORONAVIRUS: IMPACT ON THE TOURISM INDUSTRY

02 Travel companies & bookings

04 Food & drink services

Note(s): Worldwide; 2019 and 2020

Note(s): Worldwide; 2019 and 2020

Job loss in millions

United States 4.7

Note(s): Worldwide; March 26, 2020

Note(s): Worldwide; April 24, 2020

Jobs at risk GDP loss in billion U.S. dollars

Note(s): Worldwide; April 24, 2020

Note(s): Worldwide; 2019 and 2020

Travel companies & bookings

Booking Airbnb Expedia

Note(s): Worldwide; Week 1 to Week 35 2020

Yes No Don't know

I strongly agree I agree I disagree I strongly disagree

I strongly agree I agree I disagree I strongly disagree

Asia Pacific Americas Europe Middle East and Africa

Note(s): Worldwide; January 2018 to May 2020

South Korea 67%

United States 65%

Note(s): Worldwide; July to August 2020; 2,549 responses

January Februrary March

200 162 163 152

Note(s): Worldwide; January to March 2020

Food & drink services

Note(s): Worldwide; as of August 24, 2021

Restaurant food delivery growth

United States 95%

Great Britain 15%

Note(s): Worldwide; 2019 to 2020

Restaurant food delivery growth

United States 123%

Great Britain 18%

Note(s): Worldwide; 2019 to 2020

Government legislation / restrictions 77%

Potential hassle of quarantine 64%

Fellow travelers not following the rules 64%

Concerned about my own health 53%

Last minute cancellations 51%

Experience will be negatively impacted 50%

Refund challenges due to cancellation 47%

Concerned about traveling (e.g. flying) 47%

Lack of confidence in destination 38%

Concerned about cleanliness of accommodation 31%

Additional costs due to required testing 29%

Travel insurance concerns 23%

Financial reasons due to COVID-19 15%

Note(s): Worldwide; as of March 2021

That I have had the vaccine 38%

Falling case numbers globally 30%

Falling case numbers in the country I am traveling to 29%

That there is no need to quarantine when in the country 28%

That there Is no need to quarantine when returning to my country 25%

That the country makes mask-wearing compulsory in public spaces 21%

That the local population have access to a vaccine 19%

Not having to have a test before or on arrival 13%

That I have been to the country before 8%

None of the above 22%

Number of respondents n.a.

Age group n.a.