Professional Documents
Culture Documents
I. Mission
The term “mission” was first used in the English language for Jesuits to qualify their “sending
abroad.” A general modern definition would define a “mission” as an important task given to
some party (physical or/and moral). Keeping in mind this broad vision will help you
understand and determine the implications of the term “mission” regarding any type of
organisation.
1. Organisational Mission
The organisational mission defines the fundamental reason why a specific business exists. It
gives the following information about it:
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To come up with a consistent and purposeful Organisational Mission, entrepreneurs are
often required to study in details the market’s components and its environment.
The word “Utopia” best describes what a vision statement is as it refers to a “perfect state of
things.” It is the state of things that you see and define as best fit for your audience,
including your suppliers, customers and partners. The subjects addressed would be
perfectly dealt with in your “Utopia;” such concerns could include for instance hunger in the
world, animal mistreatments, poverty, child abuse… In other words, it is your definition of
paradise in regard to your targeted audience.
Insight: this is a key factor in motivating the involvement of the public. There
has to be more social and profound interactions between the organisation
and its counterparts;
Practicality: they are easy to share - through word of mouth for instance- and
advertise - e.g. on a piece of clothing;
The vision statement could be a single or a compilation of sentences inviting the public to
identify itself and support the firm’s vision because of the shared beliefs regarding the
future. It creates value by infusing in the audience the feeling that they are contributing to
be closer to this common state of “Utopia” they are pursuing; whether it is being done
consciously or subconsciously, the outcome brings them closer to the organisation.
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CVS Caremark – “To improve the quality of human life”
The most effective vision statements are often short and direct to the point. Sometimes,
unlike Disney’s example above - 4 short simple words -, they can take the form of an
elaborate testimony determining common goals for the future, like the following vision
statement from PepsiCo:
These examples show that composing a good vision statement depends upon the awareness
of all the components discussed. When brainstorming vision statements, entrepreneurs
envision what would represent them the most if their businesses were perfect and the best
in what they do. Doing so is helpful in defining a referential for each and every kind of
industry. Even if businesses are imperfect by nature, because made of imperfect people, the
public perceives the message because this is a clear declaration of intention, and since
actions come from intentions, they matter as much as the later.
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statement by invoking specific issue(s) relevant to the present and near future. The
prevalent features of a mission statement include:
Google: “To organize the world’s information and make it universally accessible and
useful;”
Merck: “The mission of Merck is to provide society with superior products and services
by developing innovations and solutions that improve the quality of life and satisfy
customer needs, and to provide employees with meaningful work and advancement
opportunities, and investors with a superior rate of return;”
Mission statements are vital in determining a common philosophy of principles carrying the
company’s core values; however, because of its typical short length, the mission statement
rarely contains all of the organisation’s crucial guidelines. Evasive mission statements -such
as ING’s example above - could spread misunderstanding and doubts in the audience’s
perception of the company (for employees, customers, investors, partners and all of the
other parties involved). Too long and/or complex mission statements have the disadvantage
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of being hard to memorize -such as Merck’s example above- and are more subject to
misinterpretations than shorter ones.
Objectives could take different forms and could aim at multiple targets. Because a business’
objectives could serve different functions within a sentence, the following list should be
understood as non-mutually exclusive as an objective may be categorized in several sections
simultaneously:
Targeting practice: objectives designed to help the progress of the business’s other
objectives. For example, a restaurant could implement a plan for employees to help
them improve customer’s experience by adopting rules to provide them with a
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memorable experience. In this case, the plan is the aim itself, and the result is a
better service provided to customers.
Targeting behaviour: objectives created to impact directly individuals’ actions and say
in their daily routine; such objectives subsequently aim to impact on the end result
itself. For instance, a mayor pushing laws banning smoking in public places (e.g. New
York). The objective is to adopt the laws banning smoking in public place and the
result sought is to reduce the number of smokers in the city.
2. Common Features
Well determined objectives and aims share common characteristics. The best way to
remember these features is to use the acronym SMART –first coined in 1981 from a paper of
George T Durand- meaning that to be efficient, objectives and aims need to be as follows:
Specific – It should inform about the how much of what (e.g. +15% subscription) and
within a defined timeline; reaching the objective within the deadline being more
desirable than after.
Measurable – The data could be collectable, recordable and analyzable (gross margin
or other kind of ratios).
Relevant – The objective has to remain consistent with the organisation’s broader
mission.
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Stimulating: The synergy of the SMART values has to be stimulating to those who
achieve these objectives and those around witnessing them.
In conclusion, the relationship between mission and objectives is a conceptual process in the
creation of an organisation’s founding principles. A particular attention is dedicated by
organisations to define the line between its mission and its objectives, as they are both on
different levels. One being more conceptual, and the other more technical, both are
designed to achieve the common short and long term goals of the organisation.
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Multiple Choice Question
1. The term “mission” was first used in English to:
a. A non-governmental organisation;
4. What is the main difference between vision statements and mission statements?
b. Mission statements are based on ideals whereas vision statements are based on
more realistic goals;
c. Vision statements are based on ideals whereas mission statements are founded on
realistic goals;
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d. b. & c.;
b. Goal is for the long term and the other for short-term;
d. a. & c.;
c. A consulting firm;
7. SMART is for:
d. b. & c.;
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9. Which statement is true about the different forms of objectives?
Answers
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