Burwood Group Named 2020 Google Cloud Industry Solutions Partner of the Year for Public ×

Sector

Manage

Services

Make

time for

strategic

initiatives

with 24x7

IT

infrastructure

management

MANAG E D
SERVI C ES • AS
A SER V I C E

Strengthen Your
Strengthen Your

IT Infrastructure

with 24x7

Monitoring and

Management

With every new

business
Looking for an
challenge that
MSP to support
demands
your
attention,
infrastructure?
companies must
An ideal partner will:
find more
efficient ways to Provide support for
run and evolve
on-premises, hybrid,
their IT and cloud
infrastructure.
infrastructure
It’s a relentless environments
balancing act:
Not only respond to
we need agility
tickets and
to embrace new
troubleshooting
opportunities
needs, but gradually
and
improve your

technologies to operations
gain a processes and
competitive workflows
edge, and we Enhance your
need current data
consistency to analysis and
ensure our reporting
existing capabilities with
infrastructure access to best-in-
remains stable class tools and
and secure.  dashboards

Working with a Download our guide to

qualified selecting the right MSP
managed partner →
services
provider is a
natural path towards reducing in-house IT
costs, optimizing spend, and running a
more efficient infrastructure environment. 

Depth of Experience and

Expertise 

With 20+ years experience as an IT

consulting and integration firm, Burwood
Group is that qualified partner. We help
clients gain back time for innovation and
strategic motion by taking on the business
of optimizing existing investments.

• Enterprise Operations
Center: 24x7, North America-
based management and
monitoring to scale with your
needs

• Operations Management Portal:

Single console to access tools for
infrastructure visibility and reporting

• Breadth of IT Services: From

consulting and strategy, technology
and vendor partnerships, to
infrastructure lifecycle operations

Cl dO h t ti S l ti f
 • Cloud Orchestration: Solutions for
hybrid cloud management,
automation, and migration 

• DevOps Best Practices: Tools and

services to help organizations
develop efficient development and
deployment processes

Dedicated Monitoring and Event

Management 

As an information technology leader, your

priorities are system enhancements and
integrations. But what about monitoring?
Watching uptime, viewing tickets, and
routing issues consume valuable hours in
the day for your team members. Consider
how much time would free up by
offloading monitoring, validation, and
triage to a trusted partner.

For IT teams who want to manage their

own environments but lack bandwidth to
handle comprehensive monitoring,
Burwood offers our Monitoring and
Event Management solution. We conduct
24x7 infrastructure surveillance, event
validation, and triage; giving your team the
time they need to prioritize more important
projects, training, and strategic goals. 
Learn more about our Monitoring and
Event Management solution here. →

 Burwood Group’s Cloud

Management Portal is your
comprehensive dashboard for
monitoring the health of your
environment. Custom-built by
Burwood’s developers, our team
and clients use this customizable
dashboard to: 

• Create, manage, and view

tickets

• Customize, schedule, and

run reports

• Access infrastructure &

environment performance
metrics

SET CLOUD
UP A MANAGEMENT
DEMO

Outsource Your

IT with As A

Service

Solutions
When you want to fully outsource your IT
infrastructure, consider an “as a service”
solution. Finding a third-party to own and
run your entire environment empowers
you to spend your time on important
business challenges and goals. 

Burwood Group Infrastructure

As A Service 

The typical enterprise IT environment is

increasing in complexity, thanks to multi-
cloud and hybrid cloud architecture. In-
house infrastructure management has
become costly on many levels, from
constant patching and upgrade
considerations to hiring the right skilled
resources for ongoing maintenance. 

Making the decision to outsource critical

IT infrastructure can empower you to
spend time on your most strategic
projects, integrations, and business
needs. Burwood’s Infrastructure As A
Service relieves your team of ongoing
maintenance, proactive troubleshooting,
and upgrades. And our services include
design and deployment services, giving
you an all-in-one monthly cost for the
duration of your contract.

NE T WORK A S S D - WA N A S

A SERVICE A SERVICE
 Burwood’s Capitalize on
architects will the benefits of
design and SD-WAN with
deploy a streamlined,
customized, all-in-one
turnkey monthly fee
network from
infrastructure Burwood. We
for your aggregate
enterprise. design and
Our Network deployment,
As A Service monitoring
offering and
includes management,
ongoing and even
monitoring carrier
and contracts into
management, a single
proactive recurring cost
troubleshooting,

and upgrades for your

for the enterprise.
duration of
Learn more
your contract.
→
Learn more
→

Burwood Group Tools As A

Service

The right toolset

can give you “This partnership is

comprehensive
exactly what we
visibility and
d d
 y
needed to improve
actionable insights
into your IT network management.

infrastructure Burwood’s NetBrain As

environment. Burw
A Service turned what
ood Group’s Tools
would have been a
As A Service
offerings provide time-consuming

complete access deployment into a

to best-in-class
streamlined, painless
infrastructure
solution. Now I check
tooling on a
monthly NetBrain every morning

subscription basis. because it gives me the

These SaaS-based
instant insights I need to
solutions include:
address minor issues

• Rapid and before they become

complete
major ones.”
environment
setup — ROBERT JAGODZINSKI,

NETWORK ADMINISTRATOR, ERIE

FAMILY HEALTH CENTER

• Training and
content
development

• Implementation of KPI dashboards

and reporting

• Custom integrations and process

workflows for your needs

IT service Network
management management
and and
automation automation

Incident, Real-
Change time
and visibility
Problem and
Management traffic
Service paths
Catalog through
and automated,
Request dynamic
Management network
Configuration maps
Management Automated
Database templates
(CMDB) and
Hardware runbooks
Asset Control
Management over
Performance configuration
Analytics drift

Knowledge Structured
Management Visio
network
maps to
showcase
connectivity
by site

Complete IT Automated
infrastructure patch
visibility management
 y g

Easy Detect
installation vulnerabilities
and across
configuration your
with environment
appliance- and
based automatically
solution deploy
iew all pre-
virtual tested
and patches
physical Automated
infrastructure vulnerability
elements assessments
for Integration
quick with
issue SIEM
identification systems
Consolidated to
event create

management visibility
and for
ease of security
use team
In-depth Compliance
device program
discovery support
and
network
mapping
 Financial
Manufacturing
Services

Gain total visibility

Monitor and
into your IoT device
manage your
environment,
expanding cloud
performance, and
resources and
service.
security needs. 

Healthcare Higher

Education
Ensure security,
uptime, and
Manage and report
performance for
on your growing
critical devices and
cloud spend and
networks. 
remote user base. 

Partners

Burwood Group partners with best in class

Burwood Group partners with best-in-class
monitoring and management tool
manufacturers to create a customized
orchestration platform for our monitoring
and managed services clients. Using third-
party and manufacturer-native tooling, we
ensure you have the visibility you need to
make strategic decisions about your
infrastructure.

Take control of

your

infrastructure.

From infrastructure monitoring to a

complete outsourced solution, Burwood
Group can create an operational support
model that works for your business.
Contact our team today to get started.
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