group members

1.Alazar Wagaye
2.Amir Ahemd
IT 3. Bamlak Zewdie
ASSGNMENT 4. Beamlak Haile
5. Dagmawi Selshie
6.Daniwot Meherte

DATE: 28/08/2013
DATE:TO:28/08/2013
Mr.Bahmud M
TO: Mr.Bahmud M
 1.The cause and solution for the computer that won’t
start (a computer that suddenly shut off or has a
difficulty start up)
Cause
 driver corruption
 an update that failed
 malware, overheating or driver issues.
 Bad electrical connection
 Power supply failure
 Operating system failure
 Hardware failure

Solution
 Give 'er More Power
 Check Your Monitor
 Listen for the Message at the Beep
 Unplug Unnecessary USB Devices
 Reseat the Hardware Inside
 Explore the BIOS
 Scan for Viruses Using a Live CD
 Boot Into Safe Mode

2.the screen is blank(if the computer is on but the

screen is remain blank)

Cause

 The main culprits of black desktop screen problems are a

malfunctioning screen, a bad video card or a bad connection.
Other causes include a corrupted system file, which manifests
with a blinking prompt and a blank screen, a faulty display
 adapter, or your computer just crashed due to a motherboard
failure.
Solution
 Test your monitor.
 Make sure your computer has completely restarted.
 Verify that the power supply voltage switch is set correctly.
 Perform a hard reset.
 Clear the BIOS memory.
 Reseat the memory modules.
 Understand LED lights.
 Check Hardware

3.abnormally functioning operating system or

software (unresponsive system as we request)

Cause
 Insufficient Resources
 Hardware Incompatibility
 Driver Issues
 Windows Registry Problems
 Malware of Any Kind
 Running Multiple Antivirus Tools
 Application Bugs
 User Tweaks

Solution
  Perform A Clean Boot
 Scan Your System For Malware Or Viruses
 Run Maintenance And Performance Troubleshooters
 Run System File Checker
 Temporarily Disable Your Antivirus Software
 Check For Registry Issues
 Update Windows
 Reinstall The Program

4.window won’t boot

Cause

 Newly installed hardware

 Out of date or corrupt hardware drivers
 Corrupt system files
 Bad sectors or other hard drive issues
 Other hardware failures
 A defective motherboard

Solution

 Try Windows Safe Mode.

 Check Your Battery.
 Unplug All Your USB Devices.
 Turn Off Fast Boot.
 Try a Malware Scan.
 Boot to the Command Prompt Interface.
 Use System Restore or Startup Repair.
 Reassign Your Drive Letter.
 5. the screen is frozen

Cause
1. Too Many Programs Opening

Every program in your computer requires certain amount of both

internal and external (hardware) resources to function. If multiple
programs are running concurrently, your computer might not have
enough memory or computing power to support all of them.
In this situation, you should right-click Task Manager, choose Task
Manager, click the Processes, find the program that is frozen and
click End Task. It is recommended to run programs you need at a
time.

2. Driver Corruption or Errors

Drivers are used for communications between hardware devices and
the operating system. Outdated or damaged drivers could be reasons
to why your Windows keeps freezing. Therefore, you should make
sure that your drives are always updated.
3. Overheating

Excess heat can slow down a computer, eventually causing computer

freeze. If the temperature is high enough, it can even damage the
integrated circuit of your system processor and render it unusable.

To avoid this, please make sure your computer is thoroughly vented.

Computer casing should be used for harsh environments.
4. Insufficient RAM

If your computer freezes frequently and regularly, you might have

insufficient RAM. You can consider upgrading your RAM or
reinstalling the operating system to solve this issue.
5. BIOS Settings

Modifying BIOS settings may put the system in the freeze mode.
Resetting the BIOS to default could fix your freezing problem.
6. Faulty External Devices

Faulty USB or other external devices such as the mouse and keyboard
can cause the computer to freeze. You can try connecting one device
at a time to investigate the root cause. Also try updating the USB
device drivers to fix this computer keeps freezing problem.
7. Computer Viruses

Viruses could also be the main cause for a computer to freeze. You
should perform an antivirus check regularly.
8. Corrupted or Missing System Files

According to our investigations, we found that Windows 10 /

Windows 7 keeps freezing due to corrupted or missing system files.
9. Software Errors
Regardless of the vendor, any third-party software could be freezing
your computer.

Some applications may take up a lot of memory to attempt to perform

actions or access resources that Windows cannot understand. If your
computer isn’t able to handle the strain, it can get hung up and freeze.
To fix this, you should update all third-party software that is
installed on your computer.

In addition to the above-stated reasons, there are other reasons like

broken memory card, low disk space, etc.

Solution

#1. Free up disk space on C drive

If your C drive is running out of space, your Windows 10 or

Windows 7 will keep freezing because it is where the system files are
stored.

Therefore, make sure you have enough free disk space on the C drive.
If not, you can try deleting some unwanted data or programs on your
C drive. Alternatively, you can directly add more free space to the C
drive using MiniTool Partition Wizard.

#2. Update all device drivers to the newest

Users can turn to the best driver update software or Windows Update
to update your drivers.
1) Right-click This PC in Windows 10/8 or My Computer in
Windows 7, then click on Manage, and click on Device Manager.

2) Open the category that you think contains the device you want to
update its drivers.
3) Update drivers depending on your version of Windows:

#3: Run Memory Check

If you suspect your computer has memory problems, you can run the
Windows Memory Diagnostics utility by completing the following
steps:
Press Windows and R keys, type mdsched.exe in the text input box
and press Enter.
Too check for problems immediately, click Restart now and check for
problems (recommended). Note: if you want to check later, click Check
for problems the next time I start my computer.

Windows will then restart, and you will get the following window
showing the progress of the check and the number of passes it will
run on memory. It might take several minutes for the tool to finish.

#4: Run System File Checker

#5. Perform System Restore

If your Windows 10, Windows 8 or Windows 7 computer still freezes

after trying all the solutions listed above, then your Windows might
be corrupted. In this case, you might need to try restoring your
operating system.
Warning: System reinstallation is a good solution to fix a computer
keeps freezing. However it will delete some data on your PC.
Therefore we recommend you to back up your data in advance.

MiniTool Power Data Recovery can help retrieve lost data easily
when your laptop keeps freezing or is not responding. Most
importantly, it is a read-only tool which can help you effectively
recover lost data without affecting the original data.
#6. Take PC to Repair Shop

If none of the above options work, you have no choice but to take
your PC to a computer repair shop and allow a computer technician
to diagnose and fix the problem.

6. computer is slow(than normal)

Cause

1. You have too many startup programs

Newly downloaded programs often try to weasel their way into your Startup
menu (Windows) or Login Items (Mac). If you didn't uncheck the box for that
permission, you could have dozens of unnecessary programs vying to be ready
and running as soon as your computer boots up (as if that's happening any time
soon)

2. Your hard drive is failing

“A hard drive nearing the end of its lifespan is a common issue. Hard drives are
made of moving parts that spin thousands of times a day and they do wear
down,” says Schoeffler “Generally, after two to three years of consistent use,
there’s a high chance that a hard drive is failing.”

3. Your hard drive is 95% full

When your hard drive gets to 95 percent full, computers can slow down by 50
percent, Schoeffler estimates. “At this point, there is no space to save the
temporary files required for operating programs, so it’s as if the OS doesn’t
know how to run properly anymore,” he says.

4. Your browser has too many add-ons

Browser extensions can usefully enhance your web experience (like an ad-
blocker or a unit converter I use) – but they might also be a culprit in slowing
down your computer by eating up processing power. Nor are all extensions
created equal - some add-ons may proclaim themselves popup blockers or search
protectors, but they may be browser adware that can slow your computer down
by downloading ads and popping up ads every time you open your browser

5. You're running too many programs at once

Doing a trillion things at once is exactly why we have computers but, at some
point, your little bundle of artificial intelligence is going to falter. Your
computer's ability to run multiple programs at the same time hinges in part on
its RAM (random access memory), which allows it to switch from processing
one program to another with seeming fluidity, but if the demands of the open
programs are outstripping your computer's memory and processing power,
you'll notice a slowdown.

6. Too many browser tabs are open

If you're in the dozens of open tabs camp (“All the better to never
lose a link”, you claim), your browser is likely hogging far more than
its fair share of RAM. “When you open a new browser tab, it’s saved
in RAM. If you have only a little bit of RAM left free, you run out of
room for processing everything that is active, so the computer slows
down,” Schoeffler says
7. Rogue programs are hogging all the processing powers
It's not always a heavy-duty video or music app that's eating up your
computer's processing power. Some programs or system processes
may be stuck in a loop or have encountered an error.

Solution
Uninstall unused programs
To remove these click "Start" then go to "Control Panel" then click "Programs
and Features" and scroll through the list, uninstalling the ones you never use.If
you're unsure what should stay or go, use PC Decrapifier - a free piece of
software that recommends what is worthwhile or not.

2. Delete temporary files

Whenever you use internet Explorer all your browsing history remains in the
depths of your PC. The same thing happens when you install something. It's
like never throwing away the packaging when you buy a new TV and by doing
so it'll free-up space on your system. To get rid of all this clutter open "My
Computer", select your main drive, click the "Windows" folder then open the
folder inside that called "Temp".

1. Install a solid state drive

If your PC takes an age to turn on and be ready for action your hard drive
might be the fault. Typically they have loads of moving components and can
take a long time to fire up. A solid state drive uses flash memory (like a massive
USB stick) and can read data a lot quicker therefore speeding up your start-up.

4. Get more hard drive storage

No matter if you keep your computer tidy, if your hard drive becomes too full,
it will affect the speed of your PC. If you use your system for processor-heavy
tasks, such as recording video and media the likelihood will be that your drive
will get chokka before you know it. Nowadays you can get mega storage drives
over 1TB which is good for thousands of HD movies.
5. Stop unnecessary start ups
Whenever you switch on your PC some programs will automatically start to
run in the background. Things like Skype and Spotify are guilty of this. All the
applications running will use your computer's memory so ditch the ones you
don't need running.To do this click Start and type "Run". In the box that
appears type "msconfig" and a box will appear, at the top click the "Startup" tab
listing all the applications that run when your computer starts up. Either
manually untick the ones that are unnecessary or click "disable all", but be sure
to keep vital things like antivirus going.

6. Get more RAM

Have you noticed when you try to work on several applications at once, such as
email, internet, and word your computer has a minor stroke when flicking
between them? This is because you don't have enough RAM. This is memory
used by your PC to run the programs and can be easily upgraded (and quite
cheaply) if you know where to look.

7.Run a disk defragment

Don't be scared by the description, it's essentially a way to optimize your hard
drive's efficiency.To do this go to "My Computer", right-click on the hard drive
and select "Properties". Under the "Tools" tab there should be an option to
"Defragment Now".

7.strange noises

Cause
The two biggest culprits for strange noise in computers are fans and
the hard disk. Fans are used to move the heat produced by the
processor, motherboard, and graphics card out of the computer. If the
fans are loose, too small, or not powerful enough, they can create
noise. Hard disks can also make noise as the platters spin and the
head seeks data. Loud noise is generally a very bad sign and should be
dealt with immediately.

Computers can also make noise if any components have come loose
and are vibrating against the frame of the computer. If the computer
is in the wrong area, any noise from inside the computer can become
amplified.

As computers age, they acquire dust, pet hair, and lint, which can
block fans from running efficiently. Parts can also come loose, or just
wear out, increasing vibrations and noise.

Solution
Make sure there are rubber feet on the bottom of the computer and
that they are resting on a flat surface. If the rubber feet are missing,
you can get replacements, or put the computer on a piece of carpet or
another soft surface. If the room is warm or the computer is
otherwise overheating, there are cooling pads that can help cool the
computer and absorb some of the sound and vibrations.

Take the back off your computer and check all the attachments;
screws, gaskets, and grommets. If there are any screws loose, tighten
them. Replace any worn or missing gaskets and grommets.

While you have the back off your computer, use a soft brush and a
can of compressed air to blow the dust out of the computer. Don’t
force the compressed air into the fans, it can damage them. Carefully
blow the air around the fans.

8.system overheating
Cause
 Overheating may be caused by
 a failing or inadequate fan
 poor ventilation
 a bad cable
 dust or dirt
 an underperforming hard drive
 an inadequate power supply.
There are a couple of basic reasons your computer can overheat. The
first is when misbehaving or damaged components generate more
heat than they should. Another is when the cooling system that's
supposed to keep overheating from happening—whether you have an
air- or liquid-cooled rig—isn't doing it's job.

solution
 Check if the fan is working or not.
 Avoid blocking the vents.
 Clean up the PC.
 Reapply thermal paste.
 Stop overclocking.
 Speed up fan speed.
 Put less pressure on your PC.
 Underclock CPU.

9.slow internet
Cause

 problem with your modem or router

 problem with Wi-Fi signal
 problem with signal strength on your cable line
 problem with devices on your network saturating your
bandwidth
 even a slow DNS server.
There are also most frequent causes of poor Internet performance are
spyware and viruses. Spyware can slow your system by interfering
with your browser and monopolizing your Internet connection.
Spyware monitors your Internet use and keystrokes, which adds
delays. ... Computer viruses can also cause poor Internet performance.
Solution

 Check your speeds (and your internet plan)

 Give your hardware the universal fix.
 Know your hardware's limitations.
 Fix your wifi signal.
 Turn off or limit bandwidth-hogging apps.
 Try a new DNS server.
 Call your internet provider.
 Optimize your web for a slow connection.

10.dropped internet connection

Cause

 Low signal quality received from your wireless router

 Proper MTU size of the network not determined
 Frequency interference from other wireless devices
 Physical obstructions
 Mismatched router and adapter settings
 Computer adapter’s driver needs to be upgraded
 Power outage

Solution
 Move closer to the Wi-Fi router / hotspot. In case of suspected
interference – move your router in a different place
 Update your network adapter drivers and modem / router
firmware by checking the manufacturers’ websites.
  Power cycle (restart) your router, smartphone and computer.
 Check the cable that runs into your modem / router and the one
that connects that to your computer.
 If on a public Wi-Fi network, check whether you have to login
again to the network. Or just connect to another Wi-Fi hotspot.

II- Installing and uninstalling

application software
1.Explain the reason why we need to install and uninstall application
software
- Uninstalling unused or unwanted programs can help your computer
in various ways. By uninstalling these programs you will be, Adding
hard drive space. Increasing computer speed – By removing
programs you're not using, they won't have access to run in your
background; therefore, increasing PC speeds.
- installing application software is used to writing new files to the
system, creating new registry entries and in some cases, it also use to
download new files from the Internet during the installation process.
2.write down the steps to install application software(Microsoft office
10)

:Choose between 32-bit or 64-bit installation

- 32-bit install
1. Insert the Office 2010 disc into the drive. If the setup wizard doesn't
start automatically, click the file folder icon on the taskbar or press ⊞
Win + E keys on your keyboard, right-click the disc drive icon,
select Open, and then double-click setup.exe.
2. When prompted, enter the product key. If you can't find it, see Find
your product key for Office 2010.
3. Read and accept the Microsoft Software License terms, and then
click Continue.
4. Follow the prompts to complete the Install wizard, and after Office
installs, click Close.

- 64-bit install
1. Insert the Office 2010 disc into the drive.
2. Click the file folder icon on the taskbar or press ⊞ Win + E keys on
your keyboard, and then right-click the disc drive icon and
select Open.
3. Open the x64 folder in the installation root, and then double-
click setup.exe.
4. When prompted, enter the product key. If you can't find it, see Find
your product key for Office 2010.
5. Read and accept the Microsoft Software License terms, and then
click Continue.
6. Follow the prompts to complete the Install wizard, and after Office
installs, click Close.

2. write down the steps to uninstall application software

Uninstall from the Start menu

1. Select Start and look for the app or program in the list shown.
2. Press and hold (or right-click) on the app, then select Uninstall.

Uninstall from the Settings page

1. Select Start , then select Settings > Apps > Apps & features. Or just
click the shortcut link at the bottom of this article.
2. Select the app you want to remove, and then select Uninstall.
 Uninstall from the Control Panel (for programs)

1. In the search box on the taskbar, type Control Panel and select it
from the results.
2. Select Programs > Programs and Features.
3. Press and hold (or right-click) on the program you want to remove
and select Uninstall or Uninstall/Change. Then follow the directions
on the screen.