2.02 Understand basic troubleshooting of hardware and software.

2.02c Common Computer Problems

2.02c Common Computer Problems

Use the Internet to research the common computer problems listed.
Complete the chart based on your findings.
Computer
Problem

Descriptio
n

Solution

Slowdown

an act of
slowing
down.

Reboot->background programs-> delete temp files->

free hard drive device-> Bad, corrupted or fragmented
hard drive-> Scan for malware->Scan for viruses->
Hardware conflicts-> Update Windows->Update your
drivers-> Reboot computer again
Restore Windows

Lockup

the act of
locking up or
the state of
being locked
up

Crash

A crash in
computing is
when a
computer
program
stops
functioning
properly.
Often it will
exit the
affected
program
after
encountering
this type of
error.

As your computer moves from its BIOS to Windows

during startup hit the F8 key, this should open the
advanced booting options menu. Select the option to
boot in safe mode. This should let you get into
Windows with the absolute minimum of drivers and
other software. Once inside you should be able to do
your system restore.

Blue screen/
Unplanned
Autoboots

A fatal
system error
causes the
computer to
stop.

Install Windows to a different folder.

Run Regedt32.exe from the new installation of
Windows, and then go to the
HKEY_LOCAL_MACHINE key.
On the Registry menu, click Load Hive, and then open

Clicking
sounds/
Vibrations

the System file in the original Windows installation

location. By default, this installation is located at
%SystemRoot%\System32\Config\System.
Enter an arbitrary name when you receive a prompt
for a key name in the Load Hive window. This loads
the original HKEY_LOCAL_MACHINE hive as a
subkey of the current key.
Change the value data in the AutoReboot value to 0
(zero), instead of 1, in the following key:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\C
ontrol\CrashControl
Collapse the HKEY_LOCAL_MACHINE subkey and
unload the hive.
PC Doc says If you hear a loud or abnormal sound
Any machine just make sure your data is backed up.
which makes As in a car, a computer needs regular service and
strange
cleanups. Many a times making sure there is minimum
noises
dust and the machine is properly ventilated can
signifies
prolong the life. Otherwise as with all mechanical
something
parts, we may have to change the physical part
could be
causing the problem.
wrong and
should not
be taken
lightly, as
many a
times a
timely
attention can
help save
further major
problems.

Insufficient
memory

There is not
enough
memory
available

Overheating

When using
a typical
computer in
a typical
way, you
shouldnt
have to

To free more memory for your application, close

one or more Windows-based applications or
increase the size of your permanent swap file. If
this does not correct the out of memory errors, you
may need to update your system with additional
RAM.
Ensure Proper Ventilation

worry about
overheating
at all.
However, if
youre
encountering
system
instability
issues like
abrupt shut
downs, blue
screens, and
freezes,
especially
while doing
something
demanding
like playing
PC games
or encoding
video, your
computer
may be
overheating.
Bad hard
drive
sectors

A bad sector
on a hard
drive is
simply a tiny
cluster of
storage
space a
sector of
the hard
drive that
appears to
be defective.

Rootkit
A rootkit is a
stealthy type
of software,
typically
malicious,

Make sure your computer is kept cool and dust

free

McAfee Rootkit Remover is a stand-alone utility

used to detect and remove complex rootkits and
associated malware. Currently it can detect and
remove ZeroAccess, Necurs and TDSS family of
rootkits. McAfee Labs plans to add coverage for
more rootkit families in future versions of the tool.

designed to
hide the
existence of
certain
processes or
programs
from normal
methods of
detection
and enable
continued
privileged
access to a
computer.